-51
NPS
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Spiraledge
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About Spiraledge's Brand
Brand at a Glance
42%
Customer Loyalty
1.9/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Spiraledge NPS
Spiraledge's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Spiraledge's customers would recommend using the product based on a scale of -100 to 100.
Spiraledge Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Spiraledge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
Feb 2025 -40 | Feb 2025 | -40 |
May 2026 -51 | May 2026 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spiraledge Customer Reviews
Out of the 2 Spiraledge customer reviews 0 were positive and 2 were constructive. Spiraledge customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Spiraledge Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Spiraledge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spiraledge Product Quality
1.9/5
Spiraledge has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Spiraledge Product Information
Spiraledge’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Spiraledge Pricing
Spiraledge ROI & Value For Money
2.5/5
Spiraledge has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Spiraledge Customer Satisfaction (CSAT)
Spiraledge Customer Satisfaction (CSAT) Score
17 / 100
Spiraledge has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
66%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spiraledge Customer Service
2/5
Spiraledge has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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Spiraledge as an Employer
2.4/5
Spiraledge has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Spiraledge scored a -51 for Net Promoter Score and a -87 for Employee Net Promoter Score. NPS gauges how likely a customer of Spiraledge would recommend the brand to a friend. ENPS measures how likely Spiraledge employees would recommend working at Spiraledge to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-87
eNPS Score
| 0% | Promoters |
|---|---|
| 13% | Passive |
| 87% | Detractors |
