Splash FAQs

How can I make my tickets buy one, get one?

Wondering how you can offer a buy one, get one 50\% off ticket for your attendees?

Check out the below steps to set this up!

(Note: In this example, we've set the fees to be passed off to the ticket buyer, but check out EXACTLY how much is the fee per ticket if you're looking to absorb the fees!)

1. You will want to create a specific ticket type for this offering. You can do this by selecting "New Ticket Type +" in the top righthand corner of the Tickets tab:

How do I create a discount code?

2. You'll want to set the minimum number of tickets per order to be 2. If you'd like, you can also set the maximum number of tickets to be 2 so guests don't buy more per order!

3. Let's set the ticket price! Your original ticket is $55, 50\% off is $27.50, plus you want someone to purchase a full priced ticket at $55 for a total spent of $82.50. Set the individual ticket price to $41.25.

This way, when guests by these two tickets, they still pay a total of $82.50.

Tip:To avoid creating any confusion for guests, we recommend adding a description on this specific ticket type. Here, we've explained that the total cost is the price of one ticket plus 50\% off another:

Looking to set up a discount code instead? Check out this help center article:

Whether you're throwing an event fora non-profit organization or looking to have guests pay what they want, you can easilyacceptdonations for your ticketed event.

ticketing fee

1. As you create theticket type, you'll seea Donation option under the Ticket Price (see above).

Activate this option using the Donation checkbox.

Note: You will still have the option to absorb or pass on the.

2. Optionally, you can choose to setup minimum and/or maximum dollar values for the donation price.The amount limitswill be visible in the guest's view.

Are you wondering what the deal is with the Order Time Limit option in your Ticket settings?

Wonder no more! The ticket order time limit is the time you can allow someone to remain on the ticket purchase page while purchasing a ticket, before the purchase page expires.

You'll see a timer running on the Ticket Purchase page up at the top right:

here

So, what happens when the Order Time Limit expires and the person purchasing the ticket doesn't finish completing the purchase?

The ticket purchase page will expire, and it will re-route you back to the main Splash page to begin the process again. It will also show in the domain that the link is expired. Check it out below:

Okay, got it. What else do I need to know?

Aren't you wondering what happens if you have multiple tickets that can be purchased on a page, an each ticket has a different order time limit? Well don't worry, we have the answers to that question too!

For example, on this page, the Food ticket has an Order Time Limit set to 15 minutes:

And the drink ticket Order Time Limit is set to 5 minutes:

The order time limit will always default to the ticket that has a smaller order time limit. So in this case, the purchaser would only get 5 minutes to purchase these two tickets.

Anything else?

Nope, that should cover it! But if you have any more questions, feel free to drop us a note and we'll help you out!

Discount codes are applied in the ticket checkout page right before you enter your payment details.

After putting a valid discount code in the Discount Code field and clicking Apply Code, your checkout will reflect the applied discount!

The short answer is no.

But hear us out:While redirects and Vanity URLs serve similar purposes, their respective setups are completely different beasts.

A redirect brings you from one site to another.

A Vanity URL masks the site’s original web address with a custom one.

In our experience, redirects can cause all sorts of wacky behavior, which can ultimately affect your RSVPs and ticket sales and nobody wants that.

So let’s talk about vanity URL, shall we?

A Vanity URL allows you to connect a custom domain that you own to your Splash event page. Vanity URLs are only available with an Enterprise license and are not available as an add-on purchase.

Splash Supports Three Types of Vanity URLs

That means our vanity URL functionality supports 3 different types of domains:

1.Standarddomains (eventname.com)

Aslong as the URL is available, using the name of your event as your domain is a simple, straightforward URL that most people will be able to remember.

2. Subdomains (eventname.companyname.com)

Want the brand recognition that comes from having your company's domain in your event page URL without overcomplicating things? Subdomains are the move.

3. Directories (companyname.com/eventname)

You can only use the directory format if the root domain (yourcompany.com) is also pointing to Splash.

Pro-tip: Some customerseven use a combination like events.companyname.com/eventname.

More on CNAME magic here

*Some call it magic, others know it as aCNAME. .

So, you've already taken steps to notify your guests of your event cancellation and are ready to remove this event from your Events Dashboard? Great.

Depending on which view style is being used, follow these steps and you'll be set!Hold up, what's view style?

No worries, you can change how your events are viewed using these two icons on your Events Dashboard.

Ready to give it a go?

List View

1. Click on the image associated to the event.

2. ClickDeletefrom the dropdown menu.

3. Confirm your deletion.

Card View

1. Click on theOptionsbutton associated to the event.

2. SelectDeleteand confirm.

IMPORTANT NOTE: Only event owners can delete an event.

If you have a list of guests who are associated with a group email alias, it is possible to send emails to this type of address. However, we can't guarantee deliverability, and you'll be sacrificing engagement data.

Due to the number settings that need to be modified and lack of visibility, we typically do not recommend sending to an alias. It's best practice to import your guests' email addresses directly.

If you're in a pinch, check out the settings that need to be enabled below.

Internal Settings

Before you send an email to an alias you have to make sure "Allow External Emails" is turned on for the alias. Otherwise, the email will not be delivered. Frequently this setting is not activated because aliases are only used for internal purposes.

Splash Settings

Please reach out to our Support team to turn off form auto-population for the event, since it's linked to the email address receiving the email and in this case that would be the alias.

Email Analytics

Using an email alias will also just show you the deliverability analytics for only one email address, not all of the associated email addresses. You will not be able to see who opened, clicked and RSVP'd from the email.

We offer the option to have a differentOption Label(also known as the Question Label) in your form thanOption Value.Wondering why to make this change? This gives your team the flexibility to obtain slightly different internal responses from the information your guests enter.

Let's say, for example, that you want your guests to be able to input the abbreviation for a state, but you need the full state name for your integration. You can show AZ or NY to your guests (Option Label) but collect Arizona and New York as the full names (Option Value).

This setup is completed through the Registration Form Touchpoint:

1. First, click to add a new question to the form, and select either a dropdown, multi-checkbox or radio (single selection) question:

2. Once you've added your question, click into the Advanced Settings for the question and uncheck "Response options values are the same as label:"

3. Start adding response options! Add your first response by inputting the Option Label in the option field.

4. After hitting the blue + sign to add the response option, you can return to the original response (Arizona in this case) to expand more options. Add the desired Option Value here:

5. The Option Value will now pull through to your Guest List and integrations.

Looking to remove the option label? All form fields are required to have an option label (also known as a question label). Now, we require question labels to be used. Why is this? After some research, we discovered that this update is aligned with industry best practices. Using placeholder text in lieu of the question label decreases usability having both and having the label as a constant helps users to understand what they’re looking at and to help them scan through questions easily!

Setting up your Greenhouse integration, but don't know where to get your API key from? No need to worry! Follow the steps below and you can finish your integration setup!

Navigate to your Greenhouse Dashboard

Select the Gear icon in the top right corner

How do I create a Greenhouse integration?

Next, you need to go to Dev Center

From the Dev Center, select API Credential Management

Now, you need to make a decision about what is best for your team. You can either create a new API Key OR you can edit the permissions on an existing one. Regardless of the direction you choose, you need to have the below permissions enabled:

Candidates:

GET: Retrieve Candidate

GET: List Candidates

PATCH: Edit Candidate

POST: Add Candidate

POST: Add Note

POST: Add Prospect

POST: Add E-Mail

Demographic Data

GET: Retrieve Demographic Question Set

Jobs:

GET: Retrieve Job

GET: List Jobs

Tags:

GET: List Tags Applied to Candidate

GET: List Candidate Tags

PUT: Add a Candidate Tag

POST: Add New Candidate Tags

Users:

GET: Retrieve User

GET: List User

Custom Fields

GET: Get Custom Fields

GET: Retrieve Demographic Question Set

Now you have an API key ready to start integrating Greenhouse and Splash! Pick up the next steps in the integration process here:

Just as with an RSVP event, Splash allows you to capture information about your guests through the ticket buying process.

For each ticket you create, you can setup an unlimited number of order form questions, the answers to which can all be viewed, sorted, and exported within your Splash page's RSVPs tab.

Here's how to set them up:

1. In the toolbar on the left of your Splash event page, click on the Ticketing tab. You can also click directly into the Ticketing Editor touchpoint

our Form Builder technology

2. Create a New Ticket or click on an existing one.

3. Scroll down a hair or two until you reach the Order Form Questions section.

4. From here, begin adding custom questions or copy questions from an existing ticket. Now you can use the power of to collect guest information- in your tickets!

If you're allowing buyers to purchase multiple tickets, you can choose the option to have them answer the questions once per order or for each ticket purchased.

5. Click Save once you've added the questions you want.

Ticketing fees are unavoidable, but you can lessen their impact on your bottom line by passingfees along to buyers, a simple setting that can be applied during the ticket setup process.

Passing Fees To Buyers Is Enabled By Default

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How Passing Fees Onto Buyers Works

When you choose to pass ticket fees onto buyers:

Thegross ticket price increasesdue to the addition of fees.

The seller'sgross ticket sales increase due to the collectionof fees.

Most importantly, buyerspay all Splash ticketing fees.

Buyers can view fees on the tickets purchase page.

Please Note: No matter who pays, the fees will be deducted from your final payout.

In addition:

The fees collected and paid for by attendees will show up on your RSVP dashboard.

The fees collected and paid for by attendees willbe deducted from your ticket payout.

If you're usingStripe, be sure to read more about ticket fees and your buyers !

Guests can land on your Splash event page in several ways, including via email invitations, social media posts, or by simply going directly to the site’s URL.

Upon arriving on your Splash page, the guestwill click yourRSVP button, which, when clicked, will open the RSVP form for the guest to enter his or her information.

After submitting the RSVP, the guest is then greeted by an on-page confirmation message and will immediately receive a confirmation email.

Whether you're getting your event ready to import your .CSV to your Guest List or setting things up for your integration's field mappings, Splash's Form Builder gives you the tools to capture data without affecting the questions displayed on the form your guests see.

This is where adding aHidden Inputcomes in.The Hidden Input question type creates a field that is visible only on your end and can be used for a multitude of cases in Splash, such as:

Creating an area for additional notes

Adding question/answer data from other events

Assigning external Identifiers for Tracking

Integration field mapping

Including oneon your form is just like adding any other question. Head to the Registration Form section of your event page to get started:

At the bottom of the Questions section of theForm Layout, click on theAdd Questionbutton.

In the modal the appears, chooseCreate New on the top right.

The Hidden Input option will appear on the left. Click this, and hit theAdd to Form button.

On the right, add the questionLabel. This will automatically fill in theField Name. Rest assured, neither will appear on the form.

here

Once saved you'll find a newCustom:column in the Guest List and Reporting Dashboard, which will include your Hidden Input'sField Name.

Pro Tip: Any Question'sLabelcan be edited at any time, but the Field Name can only be set once upon creation, and cannot be updated. This is integral for ensuring things map consistently across events if you decide to duplicate the page, or implement these inputs into a Theme. You can learn more about Field Names .

Using Splash, you can become an email ninja in no time!

Head to the Email tabin your Event Dashboard’s editing toolbar.

Select theNew Email button.

Choose a templateas a starting point for your email design. Check out our event sequence templates like Save the Date and Day of Reminders, or start fresh with our basic templates.

add your recipient list here

Design your email just like you would your Splash page.Click on any element to edit the style, or drag and drop elements in the Layout panel to rearrange them. Click the purple plus button to add different elements to your design. Check out more tips and features on email design here.

Add recipients.Now that your email is stunning, it’s time to send it to the masses. You’ve got a fewoptions here: select from auto-generated quick lists, add lists from Contacts, or add manually in the options shown below. Check out the steps to.

Review the details.In the final Review screen, double check your event details, attach a calendar invitation, or even schedule your email for a later date.

Clickthe send buttonand watch the RSVPs roll in!

When purchasing a ticket through Splash, you have the option to buy a ticket for someone else. Say you're a CMO sending your HR manager to Uncubed to look for fresh new talent. Or you're buying a fleet of passes to WeWork's Creator Awards and each community manager gets their own ticket.

In this case, you'll need the ticket buyer information to be different than the attendee information. Even if your tickets have no cost, the formatting will stay the same.

Buying the ticket for yourself? Simply check the box next toI am buying these tickets for myself,and watch your information populate. Super simple!

Whether you're holding interview time slots or granting festival day passes, you can easily set up yourtickets for a specific day and time.

1. Head to the Tickets tab on your event page's left-side toolbar.

2. Click New Ticket or openone of your existing ticket types.

3. Select the Customize Dates & Times box to set the valid time and date for the specific ticket type.

4. Don't forget to click Save in the toolbar above!

Pro tip: Your guests' confirmation emails will match upwith the correct date and time, but it's also a great place to include important event details.

An RSVP ticket is used when your event is offering free tickets - this removes purchasing language from the ticket order form, checkout page, and confirmation experience.

When might one offer free tickets?

1. A free event where a ticket is needed for admission

2. An event offering multiple types of sessions or spanning multiple days - with each session or day being represented by a free ticket type

Whatever the event type, setting up RSVP tickets is something we've designed to be super easy:

Head on over to the Tickets tab on your Splash event.

Pick the ticket you want to make into a free RSVP ticket, or create a new one.

Enter in any other details you want, then scroll down and find the Make This an RSVP Ticket checkbox down below the main options. (Hint: you'll catch this guy hanging out just above the Order Form Questions dropdown)

Check that box, and save your changes.

And that's all you gotta do! Scratch that one off your to-do list!

Not just yet; the event must either sell ticketsorcollect RSVPs. A popular workaround is to set up free “RSVP Tickets” which can accompany your paidtickets. You cancustomize these tickets to collect guest informationor allow free admittance.

When creating a new ticket, set the price at $0.00 and select the "Make this an RSVP Ticket" option as shown below:

Note: Of course, free for your guests means free for you too! There are no ticketing fees for $0.00tickets.

So, the time has come to build out your registration form. Maybe you're trying to capture some attendee information and have quite a few options to add. Make this process easier for yourself bybulk-addingthe options with our dropdown question type!

It's simple:

1. Start by create a comma-separated value (.CSV) sheet outside of Splash.Pro-tip: this can be done using Google Sheets!

2. Add your dropdown options to one column.

3. Highlight the column and copy the values.

4. Paste the values into the "Dropdown Options" input field on your form:

5. Save the form in the upper right.

Voila! You're all set.

Oh man, tough one. We love all of our themes. They’re all beautiful (we would never release a theme if it wasn’t!). That said, we do recognize that certain themes work better for certain event types and certain audiences. For that reason, with each theme, we provide a description. Take a look at those descriptions, and see if that doesn’t help you with your decision.

You'll be able to find theme descriptions in two places.

Event Creation

Once you've filled out your new event form, click the large blue Next: Choose Theme button. You can explore the different categories of themes in the tabs at the top.

What are Branded Themes?

Note: If you're using Branded Themes rather than Starter Themes, your unique color palette will appear above the theme thumbnail images and will be automatically applied upon selecting a theme. Check out ourarticle for more information!

When you see a theme card that looks good to you, click on the More Info button at the bottom of the card. Details about that theme - including its description - will appear over the card. If it's a fit, go ahead and choose it!

Existing Event

You can also find the theme descriptions through an existing event. Click on the Event Page tile in your dashboard.

In the event page editor go to the menu on the right and switch to the Theme tab at the top. Mouse over the theme section and click on the Change Theme button that pops up.

In the popup you will have a list of all of the themes available to you. Locate one that appeals to you and click on it.That will take you to a detailed description of that theme and you can choose to use that theme or go back and browse through more.

This feature iscurrently in beta and is not fully released.Please reach out to our team if you're interested in learning more.

Our Creative team has carefully curated a selection of our most popular and beautifully designed event page layouts.Branded Themes are perfect for simple RSVP or Ticketed events because they are easily customizable, provide a professional look and feel, and require less turnaround time than Custom Themes.

With Splash for Business, you'll gain access to our Global Brand Manager, which incorporates yourbrand assets like fonts, color palettes, and logos into any theme you select from our library, ensuring every event your team creates in Splash is uniquely branded.

If you're interested in learning more about our Enterprise licenses so you can set up your very own Global Brand Manager and gain access to all Splash themes, submit a request to our team. We're happy to point you in the right direction to get started!

Once your brand assets have been uploaded into Splash, your unique color palette will appear above the grayscale theme thumbnail images and all branding will be automatically applied upon selecting a theme.

FAQ: Where should I start when building my first Splash event?

It's as simple as that! Then, we hand over the keys to enable you to update content on your own. You'll be ready to launch in no time.

Note: Further customization of a theme beyond logo, colors, and fonts is a separately scoped engagement or a DIY project. Speaking of DIY, check out our if you're new to Splash to ensure you have the tools to be great!

Creating a fixed navigation block a navigation that "sticks" to the top of the page is slick a way tomake accessing event content easy.

And if you put an RSVP button in your navigation, it doubles as a sly way to make sure people never lose sight of your page's most important action.

Here's how to create a fixed navigation:

1. Add a new NavBlock to the page from our Navigation category.

2. In the Layout tab, drag the Nav Block to the very top of your page's layout.

3. Click on the Nav Block to open its contents.

4. Click onthe Positioning dropdown menu

5. Change the Positioning to Fixed.

6. Ensure the Z-index is set to 5 or higherto make sure the entire block "floats" on top of all other elements on page.

Pro Tip #1:

If you find that the navigation falls beneath certain elements on page as you scroll down, just update the Z-index to be a higher number.

Vimeo

Pro tip #2:

After you set the Nav Block to be fixed, it sits on top of the block below it. We recommend adding padding to the top of the block (usually your cover) below the Nav so that none of its content isobscured by your navigation block!

Feel free to watch thisin-depth video to further assist you and to see this process in action:

Creating A Fixed Navigation For Your Event Page from Splash on .

While our main interface is in English, the Splash event page design, RSVP form, and emails can be customized in another language.

With an Enterprise license with Splash for Business, you have the capability to fully translate an event or theme to a language other than English with the help of our Professional Services team.

We recommend setting up a theme for each language you'll be creating events in. This way, it's a one-time setup with only minor, DIY modifications needed.

Reach out to your Customer Success Manager to scope your needs and devise a strategy for your team. We'll ensure your global events are set up for success!

Page Design

When designing your event page, you can include text in different languages in any text element. Our dynamic venue and date elements will most likely need to be replaced with static text elements.

If you have access to Designer Pro editing mode, you can reformat the venue and date elements - or add a text element in its place from the element library. If you're using the basic version of Splash, we recommend hiding these elements and adding a new block from our library to showcase this information in text.

Pro Tip:If you're drafting a page in a right-to-left language, you can copy and paste text right into Splash text fields. In some browsers, you change this by right-clicking the text and choosing "Right to left" within the "Writing Direction" area.

Some symbols, such as parenthesis (), will be read the same as numbers and letters instead of as a symbol, which can cause the text to revert back and display left to right. You can avoid this by utilizing slashes, /\, instead!

Note: The search button on Events Hub currently is not DIY editable. If you provide the copy, we'll be happy implement the change for you as a part of your Enterpriselicense. Feel free to reach out to our team !

RSVP Form

All order form questions you add to the RSVP form can be written in a foreign language. The RSVP Form headline can also be edited by following the instructions here.

On-page Confirmation &Confirmation Email

The body of both our on-page confirmation and default confirmation email is editable and supports multiple languages.

However, the header of the on-page confirmation which reads "RSVP Submitted" can be adjusted by our team to the copy of your choosing.

To update the entire template of your confirmation email in a foreign language, we recommend creating a custom email template that Splash can replace as your confirmation email. Check out how here: What are custom templates? How do I create one?

Once a template is created send over the name of the template and event URL, and we'll set it as the custom confirmation for you.

Contact the Organizer Form

Updating the fields in the contact the organizer form to another language must be completed by the Support team.

When setting up your email, there will be two places you can add a calendar invite. The first is during the design step.Check out the Advanced Options section below the right-side Layout panel.Find the Attach Calendar Invite (.ICS file) option. Ticking this box will automatically pull the details of your event--time, place, event description--into an easy invite for your guests.

final Review step

The second is in theof sending out your email, where you'll also see an option to add or remove the calendar invite to your email.

Just remember to double check the information in the calendar attachment if you've changed your Event Settings lately. You wouldn't want to send out an invitation for the wrong date!

Tickets sold throughSplash Basic are subject to the following fees:

3.0\% credit card processing fee

2.5\% service charge fee

$1.00 operational fee, per ticket

Maximum fee cap: None

If math isn't your strong suit, the good news is you’ll know exactly what to expect when setting up your ticket as soon as you set the price, the fee will immediately calculate in the Total Fee section shown below.

Check out this article on discounted rates for NPOs.

If you’re feeling generous, you can also absorb the entire fee. We’re sure your attendees will really like that.

Heads up:Fees on tickets using discount codesare based on the amount charged for the ticket when the code is applied.

If you're using Stripe as your payout method, be sure to check out the difference in Splash fees here: Exactly how much is the fee per ticket when using Stripe?

Tickets sold through Splash Enterprise are subject toa discounted fee rate. Reach out to your Customer Success Manager for more info!

All Splash pages are built responsively. This means the size and placement of the blocks and elements that make up your page layout will adjust in response to the size ofthe device you're using to view the page.

All web pages (not just Splash pages) also need a minimum of 3 breakpoints for each device desktop, tablet, and mobile. Breakpoints are the point at which your event page content responds to provide the best possible layout depending on the size of the browser window or screen size.

While there's no universal range for breakpoints, here are a few ranges to keep in mind desktop = anything greater than or equal to 815px, tablet = 814px - 682px, and mobile = anything less than or equal to 681px.

Keeping all of this in mind, being able to perfectly control the way in which certain aspects of the page respond based on the size of your browser window or screen size is nearly impossible especially when it comes to line breaks within text.

The good news is we have a few tricks up our virtual sleeves that we've found to be helpful should you need to modify line breaks.

1. Try increasing or decreasing any Margin or Padding that's applied on the block, container holding the text, or on the text itself.

2. Expand or reduce the Width on any blocks, containers, or elements.

3. Adjust the Font Size across your devices to be larger or smaller where needed.

4. If you have a smaller amount of text, you may try breaking the text out into multiple text elements rather than having it all contained in one element. This may not be the best solution depending on the amount of text as well as the layout of the page.

5. Take a high-resolution screenshot of the text displayed in the correct format and upload this screenshot into a Square element. It's important to note that this option removes the responsive aspect from the text so that the format is static and remains the same no matter the size. Keep in mind you may need to adjust the image for tablet and mobile devices to ensure the text is legible across all screen sizes.

Want to learn more about responsiveness? Check out our FAQ: Why is my background image getting cut off?

We test ourSplash themes for compatibilityacross browsersand devices, ensuring your guests across the globe allview the same design that you've worked hard to build.

For viewing Splash pages, we support Chrome, Firefox, Safari, and Internet Explorer.

With that said, all browsers recognize webpages a little differently. The design can also vary based on the size of the device you're using to view the page. For example, it's possible that a larger phone screen may adopt the tablet page design rather than the mobile one.

As a best practice, we recommend testing the viewing experience across multiple browsers as well as mobile devices.

If you're seeing significant differences on your site usingvariousbrowsers and devices, submit a request and we'll be happy to take a look.

Important Note: Having trouble viewing your page in Internet Explorer?

We only support viewing of Splash pages in Internet Explorer 11 and above. Microsoft also ended support for older versions of Internet Explorer in early 2016.

Overall,rendering Splash pages in older versions ofInternet Explorer presents Splash and many other web-based platforms with serious roadblocks to contend with. Outdatedbrowser versions do not recognize the majority of programming languages we use to make our Splash pages beautiful (primarily CSS and Javascript).

Here we breakdown how the Vanity URL setup works, which is currently available with our Enterprise licenses.

Most importantly: Make sure you purchase a custom domain to connect to your Splash page, or contact your company's IT team. We support all domains, especially those ending in .events!

Before you get started

This setup isnot a redirect. So avoid that word at all costs! It can interfere with your page in some cases. This setup is secure and loyal - like a Golden Retriever instead of a Goldfish.

Make sure you have the login credentials for the system where you purchased the domain, which is called a domain name registrar.

The first bit of setup will take place in your domain name registrar's system and the second bit will take place in Splash.

Once the setup is complete, it can take up to an hour for the domain to connect on all systems.

First, we’ll need to figure out your domain type.

Domain Types

The domain type describes how your custom domain is structured. It will also determine how your DNS Settings will be configured within your Domain Name Registrar.

Regular domain: Also referred to as the root domain, these are standard URLs such as companyevent.com or company.events (e.g. splashthat.com). A regular domain is best used for one-time events.

Subdomain: A unique URL that extends in front of the regular domain, such as events.company.com or support.companyevents.com. Best for: one-time events and Event Hubs.

Directory: A unique URL that extends the end of your purchased regular and/or subdomain; companyevent.com/myfirstevent or events.company.com/product. Best for: event series.

Domain Set Up

Follow the steps below for your corresponding domain type below. Reminder: these steps need to be completed prior to entering the domain into the Vanity URL field in Splash.These steps will differ depending on the registrar used, so be sure to check the specific site's instructions before moving forward.

RegularDomains (e.g. splashthat.com) Best for: One-time events

If you'll be using a subdomainlike support.splashthat.com or splashthat.com/webinars, scroll down or jump straight to this article.

For regular domains, you will need to create an A record that points to our IP address within web host. Sound scary? The domain name registrar should have a Help Center (or support team!) to help you out.

Typically, the steps are:

1. Double check you're in the DNS Settings.

2. Click Add New Record.

4. The Add DNS Record window displays.

5. From the Record type list, select A or A (Host).

6. ForHost Name, enter "@" or "*" to point directly to your domain name.

7. In the "Points to" or "IP Address" field, enter: 54.84.134.174

8. Under TTL (Time to Live),leave the default setting.

please reach out

9. Click Add Record, OK, or Save - whatever pops up!

10. IMPORTANT: Delete any previously listed A Host,AAAA, or IPv6 records that are not directing to Splash. These could prevent your website from loading properly.

11. Save the Zone File or DNS Settings again if necessary.

12. If you'd like yourwww version of the site to also point to your main site, you can add another A record pointing to the same IP address, shown below.

If you've followed these steps and are still having trouble, submit a request at the top of the page and we'll take a look!

Subdomains (e.g. events.splashthat.com) Best for: One-time events and Event Hubs

Typically, the steps are:

Double check you're in the DNS Settings section.

Click Add New Record and the Add DNS Record window will display.

Determine whether you'll be proceeding with SSL certificate installation to display this site as secure. This determines how to set your DNS records.

If you'll be proceeding with SSL certificate installation:

Create an A record.

ForHost Name, enter "@" or "*" to point directly to your domain name.

In the "Points to" or "IP Address" field, enter: 54.84.134.174

Under TTL (Time to Live),leave the default setting.

Click Add Record, OK, or Save - whatever pops up!

IMPORTANT: Delete any previously listed A Host,AAAA, or IPv6 records that are not directing to Splash. These could prevent your website from loading properly.

Save the Zone File or DNS Settings again if necessary.

Proceed directly to theSSL Certification Installation section below.

If you will not be installing an SSL certificate:

Create a CNAME record.

For Host Name, enter the subdomain for your event, like "events" for "events.splashthat.com".

For Target Name enter "domains.splashthat.com".Yep, literally enter domains.splashthat.com.

Directories(e.g. splashthat.com/webinars)Best for: Event series

To use directories, the root URL needs to point to Splash. Complete this using the regular domain setup above - but the kicker is you don't actually have a Splash page.

We recommendconnecting the root domain with a Splash event hub, like splash.events.

1. Ensure to complete the regular domain setup for the root URL.

2. Double check sure you entered the directory domain into the Vanity URL field in the Settings tab of your Splash page.

Surprise, that's it!Now that you've set up the root domain to point to Splash, you can add anydirectory for that domainto the Vanity URL field of each Splash event you throw with no further setup.

Just check out our "off limits" directories here: Why are some links off limits?

Here's a helpful table to breakdown the different domain types and their requirements:

Record Type

A or CNAME

Host / Hostname

Primary domain, use @

If covering www as well, create a second record for www

Subdomain or subdirectory, use the first part (e.g. party2018)

If covering multiple subdomains, use *

Points To / Target / Value

(either 54.84.134.174 or domains.splashthat.com)

TTL / Time to LIve

Either use the default value, or set it to 300 (5 minutes)

SSL Certification Set Up

The installation of a Secure Sockets Layer (SSL) certificate is a typical requirement to meet the rigorous security standards of many companies. It also enables your Vanity URLs to open with https:// prepended.

If you’ve decided to install an SSL certificate, we can hook it up as an additional service.

Check out How do I get an SSL certificate installed for my vanity domain? to get started.

Now that we've completed the domain and SSL setup, there's one final step. Adding the domain to the vanity URL field in Splash!

Splash Set Up

Create the Splash page. Did you know every page gets its own splashthat.com domain? This is totally legitimate and can be used to spread the word. Vanity URLs are best for company branding or that extra special touch.

Go to the Event Settings tab on your page's toolbar. If you don't see the Vanity URL field, to have it applied to your page. It's included with all Enterprise licenses!

Enter the custom domain that you would like to connect with the Splash page, e.g. splashthat.com.

Hit Save! You're all set!

Let's go ahead and give our hub some meat! We're talking about publishingthe events we'd like to make available for discovery.

As we saw in thelast chapter, our first step is to add a hub element to our page:

From there, we're able to fill the hub up with events, which just so happens to be even easier!

You can add events to your hub in two places:

1. Directly on page, by hovering over your hub element and clicking the green Add Eventbutton.

2.Or, you cando so by:

Hopping into your page's Layout tab

Clicking into the block that houses your hub element

Navigating inside your hub element

Clicking Event Hub Manage Events - From the appearing Hub Management window, you'll be able to use the green Add Event button.

Obviously, the first option is much quicker, but as with most things in Splash, there aremultiple ways to skin the cat. (Note: No animals were harmed in the making of this article.)

Let's dive a bit deeper into the ins and outs ofadding an event

A few things you'll notice right off the bat:

1.The Post New Eventwindow will listallof the events that you have access to.

You have the ability to sort these events by Upcoming First, Date Created, Recently Updated, and Alphabetical.

2. You can also choose to view your events in list form or card form.

3. Additionally, you're able to add an external event (meaning an event hosted on a site that's not Splash) to your hub by clicking the Add External Event buttonin the bottom left-hand corner.

This will prompt you to enter in details that will be displayed on the hub(specifically, the hub card, which we'll discuss in more detail in our next chapter!), including the event's Title, External URL, Date & Time, Venue, Image on card, Description on Card, and beyond.

Note: It's important to include as many of these event details within the event Settings upfront when adding events to a hub. This not only allows you to see exactly how the elements will appear on each hub card style, but it alsosaves you from overlooking any. Welcome to the no elements left behind club!

Upon adding in events from your dashboard, you'll notice that your event details are dynamically pulled intoa simple, elegant hub card.

Hovering over your hub card and clicking the gear icon will open up your event details. Making any changes within this Edit Event window will update the details on its Splash page!

In other words, your event page and its hub card are dynamically linked.Pretty sweet, right?

What to expect in your events dashboard:

You can filterby these events usingdashboard filters.Check it out!

Let's start from scratch! Creating a beautiful hub page to house your events is asimple process.

If you've created an event page before, things are going to look very familiar.

Here's how it's done:

1. Create a brand new Splash page set to collect RSVPs.

next chapter.

Pro tip!Be sure to set the Location as well as the Date & Time during the creation flow of each event (not the hub page). This is especially important for events you include in your hub pages, even if it's only a placeholder. Including this information upfront will make your life much easier as you begin to style hub cards so you can see exactly how those elements will appear on-page.

2. Make sure you're in Designer Pro mode (Enterprise only).

To do so, click on the account profile icon at the top righthand corner of your Events Dashboard or event page, and toggle into Designer Pro mode.

3. Once back on your event page, in thecontent block of your choice, add a hub element (the same way you'd add any other element ). You'll notice a special section in our element library dedicated entirely to hubs.

Note: A commonapproach is to first add an empty block, and then addthehub element to that block. See below:

Side note: Noticethose other options in the Hub Elements folder?They'll become available afteryou've added the "foundation" element the hub. We'll discuss those special add-ons more in the later chapter Enhancing your Hub page with additional elements.

Upon saving and refreshing your page, you'll notice a few keychanges that mark the page with it's Hub status.

1. My Hub:Instead of "My Event," your Event Overview will say, "My Hub."

2. Subscribers:Your guests will now be registered as Subscribers in the Guest List tab, which is renamed accordingly.

3. Events Dashboard:To easily differentiate your Hubs from your events, you can filter your Events Dashboard to only show your Hub pages.

Find out how to add events to your hub in our

We've heard the request countless times before: How doI share my events dashboard?

Enterour solution for publicizing, organizing, and amplifyingyour event series: the hub.

So, what's a hub?It's a landing page that makes multiple events discoverable. It's also a place where your events, as a whole, can be subscribed to.

Hubs are completely customizable whether you're looking to feature one event or thousands, past events or featured events, events by location, or events not even hosted on Splash, hubs is the solution.

And do you see those cards above? Those hub cards an event's visual representation can be designed any which wayand are 100\% dynamic (more on that in a bit.)

And get this - your Splash hub comes with a unique embed code hubs, which means your event can be featured ANYWHERE no developers needed :)

Pretty wild, right?

But, does it make sense for me to createa hub page?

There are a variety of differentuses cases for a hub including:

A central event calendar

Multi-city, multi-location, or multi-session events

Events unified around a campaign (i.e. SXSW or Cannes)

Distributed host programs (example: Tableau User Groups )

The next few chapters will walk you through the world of hubs and get you prepped to create your very first hub page.

Here's what to look forward to:

1.Hub Setup:Spoiler alert -It's as easy as adding a hub element to a standard Splash page. We'll walk you throughit step by step, including best practices for distinguishing it from a typical event.

2.Curation:How to quickly and seamlessly add events from your dashboard to your hub.

3.Design:This is where things really get fun. You can stylehub cards (the events) according to their "state" (i.e. upcoming, featured, past, and more) thengo crazy with adding additional elements from our library (these are the Splash design tools you already know and love!). The possibilities for shape, size, design, and layout are endless.

4. Organization:Hub configuration extends far beyond design it's really about making it easy for your community to discover the right event. That's why hubs can be filterable and sortable bykey identifiers, suchas their date, tags, distance, popularity, and more. Organization becomes even more excitingwhen you have multiple hubs on one page yes, you read that right! - such as a past events hub, upcoming events hub, and featured events hub.

5. Optimization:Hubs can be enhanced by a variety of powerful, out-of-the-box features, such as a navigation bar, search bar, and "display more" buttons, to name a few. We'll show you how and when to integrate them into your site.

6.Sharing:Your entire hub can be embedded anywhere, as can the individual event cards. And there'sa variety ofuse cases we'll explore together.

7. Community:Not only are visitors able to subscribe to your hub, but you're able to access and message that comprehensive list of subscribersfrom any hub event. Talk about easy email communication!

Welcome aboard!

Splash is a DIYevent marketing platform for building beautiful websites, managing guest lists, sending invitations, selling tickets, and runningon-site check-in.

Our fully integrated, Enterprisepackages are usedby more than half of Fortune 500 companies to owntheir most important in-person experiences. For everyone else? We offer a free platformthat empowers thousandsto run eye-catching, meticulouslyorganized events.

To get started, click here to sign up for an account. You'll immediatelybe prompted to create your first event.

How to Build a Splash Page In 7 Minutes willshow you the ropes no need to know anything about codingor have a background in design. Besure to check out our Splash Education homepage to get up to speed on the ins-and-outs of our event management tools.

We've also strategically structuredour Help Center to position you for success. The content sections correspondto the various parts of our platform and are enhanced with step-by-step instructions, animations, and videos.

If you get stuck along the way, feel free to submit a request to our Support team they're happy to help ensure you're on the right path to launching your most successful event campaigns!

In Designer mode,you're able to build your event page from content blocks crafted by Splash designers. Designer mode is best for team members who'll need the freedom toadjustcolors, fonts, copy, and images, but don't have the more advanced knack required to alter the material structure of a page's layoutor reinvent its aesthetic composition.

Designer mode users can:

Edit colors (up to 6 per page)

Selectfrom pre-set font sets

Upload imagery

Add and hide contentblocks

Hide/show elements and blocks

Re-arrange the order of content sections

Customize borders of blocks and elements

Embed video content

With Designer Pro,you have complete control. You're ableto upload your own fonts, colors, and logos to ensure a meticulously on-brand experience. You can alsobuild yourown content blocks and fully remix Splash themes without restriction. You can convert your design to templates we call them "themes" so your master stroke can be leveraged across users and teams (read: scaling!). No code required.

Branding

Create your own colorpalettes

Add more than 6 colors to one page

Upload custom fonts

Create your own font sets

Add more than 3 fonts to one page (up to 5)

Control all copy and images

Templates

Create and share themes as design templates for your team

Save and share content blocks

Add centrally-controlled linked blocks across pages like headers and footers

Design custom and in-line RSVP forms

Create and save custom email templates

Layout

Rearrange elements within blocks

Add elements to blocks

Edit spacing between elements and blocks

Adjust width and height of elements, containers, and blocks

Master mobile-editing tools so your page looks great on every device

Access foundational layout components like containers

Align your page with dynamic height matching

Control advanced display and positioning options

Event Hubs and more!

Curate calendars that dynamically pull in your Splash events

Stream live feeds with iframe elements

Upload files for download

Add custom CSS

Turn it on today.

Ah, the infamous bounce. A typo, an unknown address, a server block - emails canbounce for a variety of reasons. When an email bounces after sending to a specific guest, that email address is flagged as invalid in Splash and marked in red.

Bounce

* Note -Removing the invalid flag for a guest can only be done for appropriate invalid reasons. If a guest has unsubscribed from your event notifications, you may not remove the invalid flag. This ensures your compliance with GDPR requirements. To learn more about GDPR requirements, check out this article: GDPR & Event Marketing Toolkit.

How does a bounceaffect my emails and event?

Emails cannot be sent to bounced addresses. If you add invalid addresses to an event or specific email, you'll see the guests flagged as invalid and marked as red. Below, we'll cover how to correct bounced addresses.

Don't have the right email?

There's no need to remove invalid emails from an individual email or quick list - they'll be automatically skipped when you add them as recipients.

Why did my email bounce?

Check out what a bounce is:

The specific reason for a bounced address will appear within the guest's contact card; we'll show you how to locate that below.

How do I correct bounced email addresses?

To correct a bounced address on a specific email:

1. Click into the email from your dashboard and head to the Recipients step.

2. Click on the number of bounced addresses in the top right.

3. All bounced addresses will appear in the window that opens.

4. Click directly on any email address to open the contact card. An alert will show at the bottom of the contact card with the bounced details including the date and time the email bounced as well as the reason it bounced.

5. In the top right, click edit to change or replace the guest's email address. The bounce detailswill also display when you hoverover the blue question mark icon.

To view and correct all bounced addresses for your event:

1. In the Guests tab on your page's editing toolbar, select the Filters button in the Action bar.

2. Click "Bounced."

3.Select "Invalid Email Address - Last email sent to this email address bounced."

4. Save and Apply Filters to view all bounced addresses in your guest list.

5. Click directly on any email address to open the contact card. An alert will show at the bottom of the contact card with the bounced details including the date and time the email bounced as well as the reason it bounced.

6.In the top right, click Editto change or replace the guest's email address. The bounce detailswill also display when you hoverover the blue question mark icon.

Sometimes, the reason a perfectly valid email bounced on your first attempt was corrected. Maybe you sent to an email that didn't exist yet but now it does.

If that's the case, you can individually or mass remove invalid flags. This will allow you to re-send the email to your bounced recipients.

A theme is a template for your event's website and digital touchpoints.

Themes make creating beautiful, on-brand event pages easy - and most importantly save you time.

With custom colors, fonts, imagery, logo and content blocks - not to mention a beautiful RSVP form and collection of email templates, your themes set up the entire flow of your event without the extra work.

Themes make the task of re-creating a beautiful, carefullypreparedevent page for you and most importantly your team a piece of cake.

Themes are the most effectiveway to standardizeevery part of your event program:

RSVP/Ticket questions

Email templates

Confirmation messaging

RSVP/Ticket settings

Social sharing

Once all of these pieces are meticulously prepared for one event, saving your Splash page as a theme allows you to leverage all of your work again the next time.Check out how you can save your page as a theme to use over and over.

If you need to make an adjustment on your theme, you can edit your theme page and easily update it going forward.

Even better? If you share your theme with your team, it ensures theywill execute their events to your brand's rigorous standards.

You can access all your new branded themes straight from your Themes Dashboard to easily view and edit.

Heads up,saving and sharing your theme page is available with our Enterprise offering, Splash for Business.

To view an individual event's analytics, head to the event page in editing mode from your Events Dashboard.

Click on the Analytics tab in the toolbar on the left side.

Splash Enterprise licenses

In this tab, you'll be able to see the aggregate and daily number of page views to your site, as well as information on the number of invited guests, RSVPs, and checked in guests

Please note analytics update once every 24 hours and end two (2) weeks after your event's end date. If you need analytics past this date, send us a note !

For analytics across all of your events, head to the Reporting tab on the left side of your Events Dashboard.

Don't have a custom dashboard set up yet? Contact your Customer Success Manager to create one.

Analytics are currently available with .

Disclaimer: This feature iscurrently in beta and is not fully released.Please reach out to our team if you're interested in learning more.

With the event publish feature, you now have the ability to control when a page goes live to the public.

Why would I use this feature?

To review and approve events before marketing an event

To edit an event page before it is indexed by Google and other search engines

To remove an event when it has ended

You can toggle between Published and Unpublished statuses in your Event Settings:

Characteristics of an unpublishedevent

The URL for the event is inaccessible to everyone except the Event Owner and collaborators of the event. The Event Owner and collaborators may access the URL and test their event, but everyone else will be directed to the "Event Not Found" page.

This includes Vanity URLs, which will direct visitors to a "Event Not Found" page. The event host and collaborators will be directed to the Splash URL when previewing an event.

The ability to send emails via Splash's Email Sender is blocked. An Event Owner must publish the event before sending emails.

Event Owners and collaborators can still test their emails through the "Send Test" button on the Email Sender.

The ability to add the event to a hub is blocked. A Host must publish the event to unlock this functionality.

Limitations

Un-publishing an event does not create a draft mode for CMS changes. This simply makes the event URL accessible or inaccessible.

Un-publishing an event does not archive it. The page still exists in the Events Dashboard.

The unpublished status does not currently exist in integrations. Meaning that it won't have any effect your integrations.

Unpublished on creation

You can have the default state of an event to be unpublished on creation.

Note -This means that if an event is created through the Splash create flow, through a growth machine, the importer, or the API, it will have the same published/unpublished status across your entire team.

The answer is “it depends.” Splash’s event organizers are able to activate a waitlist at anytime, but they may also opt to simply turn RSVPs off once the event’s capacity is reached. Please note that on the bottom of every Splash event page is a dedicated “Contact the Organizer” button, which acts as a direct email link to, well, the event organizer.

In the world of Splash, speaker blocks, schedule blocks, and list blocks are commonly built using repeatable functionality.

As a refresher, a repeatable repeats or duplicates a group of identically styled elements.Styling refers to how the individual elements are visually formatted - think font color and size. Read more in our article: What is a repeatable?

What happens when you need to make an edit to an individual element and don't want this change reflected throughout all of your elements?

Say you've got a keynote speaker in your lineup that deserves extra attention, or a session in your conference schedule that warrants more information than the rest - the possibilities here are endless.

With our most advanced editing tool, Designer Pro, you're able to unlock the repeatable and edit each of its element individually.

Heads up! Once you unlock a repeatable, styles become unlinked and cannot be restored. Be sure to save a backup before proceeding.

Here's how to unlock a repeatable container:

1. Navigate into a block that has repeatable functionality.

2. Click into the block'sRepeatable Container.

2. Uncheck "Lock Repeatable Children."

Voila! You'll now see each repeatable element broken out - free for you to edit!

just like editing any other element within a block

How to edit an individual repeatable element

Editing a repeatable element is !

How to re-lock a repeatable container

Once you're done with your individual edits, it's a great idea to lock up your repeatable container to ensure other team members don't start making edits that they think might show up across the board.

Note: Re-locking the container will not undo any of the edits you made and it does not re-link styles that have been individually edited. If you edit an element manually, it will always need to be edited manually moving forward.

1. Simply pop back into your block's Repeatable Container.

2. Click "Lock Repeatable Children."

Now you're all buttoned up!

With Form Builder you can easily input your stylized RSVP form directly on your event page--it's as easy as adding any other element!

Simply:

1. Locate the block where the form should live

2. Press the Add Element button within the block

3. Click Elements within the pop-up modal

4. Select Forms v3

If needed, you can set up your page to only consist of the registration form, and include no other content. The most popular use case here? Survey pages, built to capture important attendee feedback post-event!

Remember: you caneasily add flair to the form via the Style tab, next to where you've added the necessary questions.Here, you can edit the multiple different elements of your form, from font type to border color. The combinations are endless!

PRO TIP: Keep in mind, each page can only contain one form. This means that there should only be a single form element on the page, whether this is inline or a pop-up modal.

You're ready to go for the big event, pull up the Host app to check in your guests, but the most important thing looks incorrect: the total guest count.

First things first, let's be sure we're looking at the correct guest filters.

Viewing Attending and Checked In Guests

The default filter will show only Attending and Checked In guests.

Reach out to our team

Viewing All Guests

1. In the guest list, click the top three dots to open the Filter Options.

2. Scroll down and open the Status dropdown.

3. Click Download next to the Awaiting Reply and Added options.

4. Click Apply to apply the new filters to the guest list.

5. After the download is complete, swipe down to refresh.

Guest count still doesn't match your Guest List?

Occasionally, a deleted guest or transfer in event ownership can cause a discrepancy. right away, and we'll help provide the true count.

Splash Host (for iOS) is the ultimate mobile companion to the world’s most completeevent marketing platform.

Download it to your iPhone or iPad it's optimized forboth devices, including Minis and Touches.

The subsequent chapters will provide a comprehensive instructions on how to use all of Host's many features; here a few of the highlights:

RSVP check-in

Ticket scanning

On-site/walk-in registration

Badge Printing

Event sharing via social media

Guest list monitoring & filtering

Retrieval of attendee (and +1) information

Real-time team collaboration (multiple devices)

Offline check-in& registration

Sync with othersystems (i.e. Salesforce, Marketo, Hubspot, Slack. etc.)

Open/Close RSVPs remotely

Kiosk Registration Mode

Push Notifications

Email guests

The Splash app will be representedon your device's desktop as a beaker icon. That's because you are tapping into your inner Party Scientist.

You'll log in usingthe same username and password combination thatyou do on the web. Easy, right?

Some important information about logins:

1. Sharing logins -For important security reasons, Splash does not allow users to share logins. If you need a bunchof team members to assist in check-in, just shoot your CSM a note, and they'll help you come up with a game plan.

2. Organization Login -See that text all the way at the bottom of the login screen (image below)? If your organization uses a form of Single Sign On (SSO) to log into Splash on the web, your custom sign-in process for the app will be initiated by the Organization Login option.

3. Collaborator Access -If you're a member of a Splash Enterprise organization, you will have the ability to add people as collaborators to your event, giving them access to your Splash page but with a considerably more limited set of capabilities. Collaborators, for the most part, aren't restricted in the Host app, although their logins will not be able to access the badge printing feature or enable push notifications.

Before you execute the best on-site process of your life, takea quick second to acclimate yourself to the app'sdashboard: a simple interface for accessing events and account settings.

I. Navigation: Find your upcoming, past, and TBD events

The first screen you'll see upon logging in is the events dashboard, which is where you'll accessthe events you'd like to work on.

Events are grouped by Upcoming (have a date set in the future), Past (have a date set in the past), andTBD (do not have an event date set).

Just tap the navigation to view events by their temporal grouping.

clear app cache

II. Accessing your account settings

Tap your account avatar to view account information,, view your Splash app version, or rewatch in-app tutorials.

III. Toggle your view

Depending on your viewing preferences, you can view your events as large cards or smaller listings. Just tap the icon in the upper-left.

IV. Finding and accessing your event

You can access any event its guest list, check-in capabilities, and full tool kit by simplytapping on it. The app also allows you to search for your event by title.

The previous installment offered a quick orientation of the app's home screen. Now, we'll dive in a layer deeper and look at how to find the tools that accompany a single event.

Theguest list acts as theevent'sdashboard

The heartbeat of your event are the people who are the guestlist. That's why immediately upon accessing an event in the app, the very first screenyou'll see is a list of everyone who is registered (We'll talk about how to filter your listin just a bit.)

Your guest list also acts as your dashboard; it's from here that youcheck people in, register walk-ups, search your list, view guest info, access your filters, ortake a quick detour to socialsharing and badge printing.

Each subsequent section below will offer a deeper look at the tools & sections accessed from the HomeScreen.

An event'sguest list is accessed by tapping on the event card in the app's home screen.

Badgeprinting

Guest List Settings: Filter like a boss

The ability to filteris an important part of the check-in experience, as it allows you to view your guestlist by a combination of statuses, lists, and tags.

It's also within Guest List that you can apply asecondary label any one personal identifier (i.e. company) to appear under the attendee'sname within your mainlist.

Guest List Settingsare accessed by tapping the three vertical dotsnext to the total guest count in the upper-right.

RegisteringGuests ("Quick Add")

Tapping the"+" button in the bottom-right corner of the guest list screenwill open your event's registration form: a simple tool for signing upwalk-ins or collecting RSVPs in-person.

Searchyour guest list

The fastest way to find a guest is by usingthe search feature, accessed by tapping the little magnifying glass in the bottom-left corner of the guest list. You can check guests in directly from the results of your search query!

You also have the ability to search for guests by company usingthe same magnifying glass icon.

Viewing guest info

To view or edit a guest's information, including +1s or responses to RSVP questions, simply tap on the name in the guest list.

Refreshing your guest list

Assuming you're connected to the internet, yourlist will update automatically (every 30-60 seconds) as people RSVP or are checked in.By swiping down on the guest list, you willmanuallyprompt the app to search for new data (guests, statuses, tags, etc.), allowing you to download updates on-demand.

Dashboard: Event Status, Social Sharing, and Badge Printing

Selecting the Dashboard from your guest list will bring you to the dashboard, which is where you will find a few ancillary settings:

1.Event Card sharing to social media, email, and text message.

2.

3. Changing the event status (e.g. opening/closing RSVPs)

Before you start swiping right (that's how to check people in), let's quickly familiarize ourselves with the guest list, which will function as your home screen during check-in:

Viewing Filters (top-left) -These are your guest list filters. The default filter combination is Attending, Checked in, allowing you to see everyone who has RSVP'd or has shown up.

Guest Status -There's a few different statuses a guest can have: Invited, Attending, and Checked-in are the big ones, but you can also show Not Attending (RSVP'd "no") and Added.

+1 Indicator -If a guest has +1s or multiple guests, there'll be a little indicator next to their status.

Checked-in to Attendee Count -A quick, on-the-fly ration of the number and percentage of people checked in on the list you are viewing.

Ready to check someone in?

Just swipe right on aguest's name to change theirstatus to Checked In.

Yup, it's easy!

Search & Swipe

When searching for a guest by name or company, you can swipe & check-in right from the search results.

Check-in from contact profile

Tapping on a guest's name will bring you to the person's contact profile. This is yet another location that youcan check a guest in just tap the CHECK IN bar.

Guests of guests (+1s)

+1s will of course show up in the general guest list. But if you're viewing the contact card of a guest who has +1s, you'll see those guests listed there.

You can check 'em in right from there just tap on the name and tap CHECK IN.

Accidentally checked someone in? Undo the check-in

By swiping on a guest's name a second time, you can undo thecheck-in, restoring the guest to their previous status.

Checking in walk-ups

Let's say you're using the app'squick registration tool. If you'd like for the guests you set up on-site to automatically be checked in, simply select from the drop down menu to Register Guest with Status.

Before you start swiping & scanning(that's how to check people in), let's quickly familiarize ourselves with the guest list, which will act as your home screen during check-in:

Viewing Filters (top-left) -These are your guest list filters. The default filterwill show all ticket purchasers.

Guest Status -There's a few different statuses a guest can have: Invited, Attending, and Checked-in are the big ones.

VIP Indicator -If you marked off any VIPs, their status will be indicated with a gold star.

Checked-in to Attendee Count -A quick, on-the-fly ration of the number and percentage of people checked in on the list you are viewing.

Secondary Label -Additional information, such as ticket type or registration question, that can be displayed under a guest's name.

read more

Let's scan tickets!

The tickets you sell do not have to be scanned you can just swipe or tap on guests names (see below) if you'd prefer but scanning is incredibly easy!

1. From your guest list, hit the QR Code scanner in the bottom-right corner, opening the device's camera. (You can scan from an iPad, iPad Mini, iPhone, or iPod Touch.)

2. Line up the ticket's QR code inside the appearing scanner (see below). You can scan either a printed ticket or the guest's smartphone screen.

3. The device will recognize the code and automatically check the guest in, producing a green success message.

Simple, right?

4. Remain on the scanning screen to continue checking in guests.

If a ticket has already been scanned, the app will produce the below prompt.

Checking guests in the old fashioned way

Just swipe right on aguest's name to change theirstatus to Checked In.

Talk about easy!

Search & Swipe

When searching for a guest by name, you can swipe & check-in right from the search results.

Check-in from contact profile

Tapping on a guest's name will bring you to the person's contact profile. This is yet another location that you can check a guest in just tap the CHECK IN bar.

Accidentally checked someone in?Undo the check-in

By swiping on a guest's name a second time, you can undo thecheck-in, restoring the guest to their previous status.

Checking in walk-ups

Let's say you're using the app'squick registration tool. If you'd like for the guests you set up on-site to automatically be checked in up sign-up, simply select from the drop down menu on the form and change the Register Guest as Status to Checked In.

Worth noting: You are unable toassociate a walk-up "quick" registration from the app with a ticket type ().

The default view ofyour guest list will beAttending, Checked in; this means you'll seeall confirmed guests(RSVP Yes) and everyone youmarked as having shownup (CheckedIn).

However, thereare many different ways you may wishto view your list on-site.

By openingGuest List Settings, the app will enable tofilter your list with similar sophistication as you can for Splash on your computer.

Guest List Settings

Splash allowsyou to filter by a few different criteria:

Status -Applying multiple Statusfilters will show ALLpeople with any of those statuses (i.e. Attending, Invited, and Checked In).Removing, or un-checking, statuses is how you make your list smaller and more targeted.

The animation below shows that by de-selecting the Attending status, the list size goes from 21 (Attending + Checked in) down to just the 9 (Checked In).

Lists & Tags -You can filter your list by any Listor Tagthat your guests have been assignedto.

The app treats Tagsand Listsinterchangeably. So if you gave journalist guests a PRESS tag instead of adding them to a Press List, this will not inhibit you from filtering.

In the animation below, you'll see that byapplying the Listfilter, the main list becomes limited to just the six people on the Bonafide Studs list. This allows you to see that 5 of 6 (83\%) of those list members have been checked in.

Ticket Type - By-ticketis a great way to filteryour guest list by one or multiple ticket types. This allows youto understand the current check-in count for, say, your General Admission tickets separately fromall other ticket types.

All Guests vs. Guests of Guests -Thisfilter allows you to look at just Guests of Guests, which means +1s separately fromtheir parent RSVPs.

VIP -The VIP filter makes it easy toquickly view those identified as very important.

Downloading Lists

Because anevent's Invited and Added lists tend to be the very largest and most users prefer to usethe Attending list the aforementioned do not come auto-loaded, meaning you'll need to download them if you want to use them.

What's are the Invitedand added Lists?

Invited - All inviteeswho were invited who did not respond or buy a ticket.

Added - All guests who were added to your list but were not invited or did notRSVP.

If you're connected to the internet, you can download these lists to your app in a matter of seconds. Just tap the Downloadbutton, and you'll see a progressindicator until the process has completed.

Searching

You can also search for a guest by name or company at any time by clicking the magnifying glass at the bottom of the Guests tab.

It's can be extremely helpful for on-site staff to see information other than the guest's name such as a company, job title, list name, tag, or custom field alongsidethe guest's name during check-in.

We refer tothis information as "Secondary Labels" and you can reveal these helpful tidbitsby applying a simple setting.

To apply a Secondary Label:

1. After you've accessed your event list, simplytap the three vertical dots in the upper-right to access yourGuest ListSettings.

2. Within the appGuest List Settings, go to the Guest Display section to access Secondary Labels. The label you select will show up under each guest's name in thecheck-in list.

3. Simply tap DONE to return to your newly labeled list.

No need to fear if yourinternet connection isunexpectedly interrupted: the Splash Host appoffers an automatic, offline mode that allows you to continue checking guests in and/orregistering them on-site until internet access has been restored.

Please note that an internet connection is required to perform the follow, requisite functions:

Logging into the app

The initial loading of an event's guest list

Syncingcheck-ins and registrations between devices and back to desktop

Best practice: Before heading to your venue, log into all check-in devices and pre-load your guest list. If there's an internet issue, you'll be covered!

Working in Offline Mode

When your device'sinternet connection is lost, you'll notice a red bar running along the type of the screen as well as the appearance of an Unsynced Guests count.

You can simulate the loss of connection by turningon Airplane Mode. (Go ahead, give it a shot!)

Note:When a device is offline it cannot communicate with other devices, nor will it sync check-ins and registrations back to the desktop of Splash. You are merely storing the newly collected event data locally until connection is restored.

Each check-in and/or registration you make while the connection is lost will be tabulated in the Unsynced Guest count.

When your internet connection is restored (as seen below), the Syncing process will immediately initiate, showing you the number of guests remaining until the sync is complete.

Syncing is the process of your device communicating with other devices themost up to date guest list information, including check-ins, registration, or attendee edits.

General note:When your device has a stable internet connection, it will auto-sync around every15 seconds, with some variance dependent on the quality of the network.

What happens if I leave the app before syncing?

Okay, so you submitteda bunch of offline check-ins. Then, inthe high of the event being over, youput down theiPad, threw it in your book bag, andheaded back to the office.

Where do all those check-ins go?

The moment your device is reconnected to the internet, all you have to do is open the Splash app up again to initiate the syncing. For good measure, tap back into the event to double check, although opening the app alone should suffice.

Important Disclaimer:If an account specifically logs out of the app (vs. simply closing it out) while the guests were still un-synced/offline, that data will be lost without the ability to restore it. You will receive this warning before logging out, so please take action carefully!