Spokeo FAQs

Yes, for certain report types. Spokeo offers a number of low cost search offers. To see plans and offers available to you, please perform a search.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How can I get a Spokeo Free Trial?

Spokeo offers basic search results for free. This may include the city and state, age, relatives, and locations of the individual you searched.

All of Spokeos advanced search results require payment. Spokeo offers multiple types of payment options and while we do offer trials on certain search types, we cannot guarantee that a trial will be offered during the sign up process. We encourage you to explore the payment options available to you.

When you sign up for a Spokeo membership, youll receive much more in-depth information in our easy-to-read reports. We charge for our reports because they compile data from a wide variety of commercially available sources and public records thataren'tnecessarily available through basic internet searches. We combine our deep web search with access to our proprietary databases groomed by our data scientists to provide you with the latest and most relevant information.

Please note, there are third-party websites claiming to offer discount codes for a Spokeo free trial. Spokeo does not create or share discount codes with third parties, and there is no current option to enter a discount code on a Spokeo purchase page. If you find a website claiming to offer non-functional "Spokeo discount codes," please let us know.

We also offer a Search Concierge service to assist you with finding results via phone, email, and chat, which is included with Spokeo membership. To take advantage of this service, please contact Customer Care:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Helping you find what you are looking for on Spokeo

We understand that not every search on Spokeo returns the information you're looking for.

Spokeo offers a "Search Concierge" service as a part of your membership that can help you to find results. Please feel free to contact our Customer Care team to take advantage of this service.

If you'd like to investigate on your own, this issue could be due to one or more of the following reasons:

Alternative Name Spellings or "Aliases" on the Report

Let's say you're searching for "Constance Smith." We may not have a report listed under "Constance" for the person you're looking for. But if you search for "Connie Smith" or "Constanze Smith," that report may end up being the one you were looking for, whether they frequently use these aliases or not. Always double check the spelling of the name, try nicknames, and use common alternative names in your search.

More Searches/Different Searches Needed

Sometimes it can take multiple searches of different types to arrive at the desired information.

Let's say you're looking for someone's social media profiles. If you conduct a search using their phone number, the results will likely be oriented to the ownership information, such as the name and address registered to the phone. Social media information might not even show up.

But if your phone search does return an owner's name, you can run a search on that name. The results might then display social media profiles, or at least return an email address associated with the name. We can then do an email address search directly for associated public social media profiles attached to that email.

No News Could Be Good News

Don't forget that in some cases, like Criminal Records searches or social media searches, no results might indicate that there are truly no records to be found.

Outdated or Incorrect Public Record

The nature of public records is not only that they are publicly accessible, but they are created or edited by human beings. This means that records sometimes contain incorrect information due to human error. That error can be replicated across different systems and enter the public domain. Spokeo can then capture and display that incorrect information.

It's also possible that new information hasn't yet been associated with the owner. That's where our team of data scientists come in. They're working nonstop to add more data, refresh our existing data, and use the latest technology to cross-reference and verify data.

What should you do if you have limited or no results?

Spokeos "Get Updates" feature can notify you when new or updated information becomes available. You'll get updates when we find new social activity, new address changes, additional contact information and more.

To receive updates for a specific person or report, simply perform your search and follow these instructions. We will then provide these data updates to you every time you log into your Spokeo account.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

What benefit does Spokeo give me over a free search engine?

Online searches may provide you with some basic information. However, it takes significant time sifting through tens or hundreds of results, not to mention a multitude of web pages, some less relevant than others.

Spokeo quickly and efficiently analyzes 12 billion public records and over 100 social media networks to get the information you're looking for almost instantly. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports.

Spokeo also saves you time searching with special filtering options that help you pinpoint the person or information you're looking for. We can also notify you when any changes are made or new information is added to the report.

To begin using Spokeo and explore all of the benefits of a membership with us, click here to try a search!

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Not necessarily. Spokeo's listings are gathered from publicly available sources. Some public records may have inaccurate or outdated information listed, meaning that this may be someone that previously had your phone number or address some time ago. It's also possible someone may have incorrectly listed your phone number, email or address as theirs in error on a marketing survey.

If you have previously experienced other identity theft related issues, it may be worth doing additional research on the information on Spokeo.

If you do not feel comfortable with your report on Spokeo, please go to the Spokeo Opt-Out page and follow the steps provided in order to opt out your information from Spokeo.com

You can find out more on how to opt out your information with the articles below:

How do I remove my information from Spokeo?

Why can't I opt out my listing?

If you have any further questions, please contact the Customer Care Privacy Team for assistance at [email protected]. Please include the "URLs" for all listings to be removed from public view.

Why should I purchase a subscription if I only want one report?

To answer that question, let's take a quick look at the Spokeo report for "Will Foster":

https://www.spokeo.com/contact

This initial report provides phone numbers, an email address, and a home addressthe primary contact information Spokeo has on this individual.

But if you click on an email address, Spokeo searches for any social media profiles that Will may have created with that email. And if you click on an address, Spokeo can search for more information about that property, including current residents and a full history of tenants.

Each click on these items takes you to a new profile, and is a new search. If you didnt have a subscription, you'd have to pay for the results of each additional search in order to view that information. But if youre a subscriber, youd see those results immediately upon clicking without having to purchase additional reports.

Maybe you're not even looking for Will's contact information, but instead trying to connect with a family member of his, whose name you may not know. Spokeo lists those names in the "Family" section of the single report:

Again, without a subscription, you'd need to purchase additional reports to view each relative's separate report.

While it might initially be more affordable to buy just one report, Spokeo subscriptions are ultimately more affordable if you factor in the cost of digging deeper. Subscriptions give you the freedom not only to view initial contact information, but also to discover social media profiles, additional information on relatives and roommates, and ultimately get access to all of the information you need.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

How does Spokeo's mobile app work and how can I download it?

Spokeos mobile app helps you:

Screen calls by viewing a caller's name on your screen, which may also include their photo, if available. We'll even identify your unknown missed calls.

Identify scammers, fraudsters, telemarketers, and debt collectors when they call. You can decide to ignore them or block all unwanted calls.

Manually block unwanted callers from your contact book.

Spokeo's Mobile App is available for Android devices, and is free to use and install. To start enjoying the Spokeo Mobile App, please follow the steps below:

1. Visit the Google Play Store

2. Search for "Spokeo"

https://www.spokeo.com/contact

3. Tap "Install" to complete your download. Be sure to accept any permission requests and you're good to go!

While the app is free, youll need a Spokeo membership to activate search features. Onceyou'vesigned up, import your contact list and we'll search public records to find any missing information, such as home address and email address. We'll automatically notify you when new updates for your contacts become available, and store all updates in our app. Absolutely no changes will be made to your phones contact list.

We currently do not offer the app for iOS, but we are working hard to support the app on multiple platforms.

For a Spokeo membership, please sign up online or contact our Customer Care Team:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

How to search on Spokeo's Website

To locate search results on Spokeo, please follow the below steps:

If you have a membership:

1: Go to Spokeo.com, log-in, and perform a search:

https://www.spokeo.com/contact

2. Find the report that matches the individual you're looking for, and click the "See Results" button that looks like this:

You'll also see these markers on each report in the list that can help you to identify what information is available in the report:

If you already have a membership, you should see the results immediately after clicking "See Results."

If you do not have a membership:

3. Click the "Unlock Profile" button on the top of the report that looks like this:

4. Select the option you'd like to purchase, enter your payment information, and at the bottom of the screen click the "Unlock Results" button that looks like this:

5. Continue through the purchase process until you hit the page asking you to set a password. Enter a new password into the form, and then enter it again to confirm. Select your reason for using the service, and then at the bottom of the screen click the "Finish" button that looks like this:

Once you've created your password and clicked this button, you should see your results immediately. If you do not, please perform your search again and the results should appear.

Spokeo also offers anAdvanced Search filter that allows you to narrow down your results by age, location, middle initial, and more for the most accurate results. The Advanced Search is located in the Search bar once a search has been initiated.

Once you are directed to the next results page, click or tap in the search bar at the top of the page. A drop-down menu will appear with your recent searches, as well as examples of searches you can perform. Select Show Advanced Search displayed at the bottom of that menu.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Change to a Google Play payment method already on your account

Go to payments.google.com and sign in to the account you use on Google Play.

From the left side of your screen, select Subscriptions and services.

Select Manage under Spokeo.

Select Change payment method.

Choose an available payment method.

Select Save.

Change your Google Play payment method to a new credit or debit card

Go to payments.google.com and sign in to the account you use on Google Play.

Select "Payment methods".

Select "Add payment method".

Follow the on-screen instructions to finish adding your card.

From the left side of your screen, select Subscriptions and services.

Select Manage under Spokeo..

Select Change payment method.

Choose an available payment method.

Select Save.

For more information about updating your Google Play billing information, including available payment methods, visit Subscriptions on Google Play. If you experience any issues with the steps above, follow Google's steps to fix payment issues on your account.

How do I renew or reactivate my Spokeo subscription?

Spokeo allows you to easily renew your subscription whenever you want to continue your research. Once your re-enrollment is complete, you will have access to search results immediately. To renew your Spokeo People Search subscription, simply follow the steps below:

1. Log in to your existing Spokeo account

https://www.spokeo.com/contact

2. Perform the desired search type for the information you are looking for

3. Select the listing for the individual you are searching

4. Click on Unlock Profile

5. You will be led to our payment page, where all major credit/debit cards are accepted

6. Select the desired subscription length, and enter your payment information.

If you need assistance with re-establishing your membership,oryou're looking for business or law enforcement plans, contact our Customer Care Team:Spokeo Customer Care

Phone: +

Email: [email protected]

Live Chat:

What types of payment methods does Spokeo accept?

Spokeo accepts payments using Visa, MasterCard, Discover, and American Express credit, debit, and prepaid cards.

Please note, if using a pre-paid card, you may need to contact the prepaid card issuer to set up a billing zip code, as Spokeo.com will require you to enter a valid United States zip code to verify that the payment is authorized.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Is Spokeo anonymous?

All searches conducted through Spokeo are confidential. The person youre searching will not be notified. We do offer a Search History feature on your Dashboard that allows you to review your previous search queries and check them for updated information. Only the account holder can view the Search History, which can be disabled at any time.

https://www.spokeo.com/contact

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Can you cancel Spokeo?

You can unsubscribe from your Spokeo subscription at any time by visiting your Account page and clicking on either the "click here" or "cancel" buttons under the "Memberships" section:

Why get a membership if I only want one report?

Once canceled, the Spokeo service will not renew and you will receive a confirmation email sent to the email address on file. If you have any additional questions about the cancellation process, please contact our Customer Care Team:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

The below articles may also be able to assist before you leave:

I didn't find what I was looking for. How do I find results?

Why is the website asking me for more money when I've already paid?

What is included in a Spokeo subscription?

How can you contact the person you are searching for?

Your Spokeo searches are confidential. Because we don't notify anyone about your search, were unable to connect you via our website to the person you're searching. Our Contact form and Live Chat features connect you to one of our Customer Care Search Experts. Our representatives can assist with your searches and account settings.

If you find a phone number, email address or address in a Spokeo report for that person, we recommend that you attempt to call, email or mail the individual using the contact information provided on the report. Please see our Terms of Use for more information about your obligation to comply with the law when you attempt to contact someone.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How do I opt out of Spokeo?

Your privacy is important to us. Please follow these instructions to remove your information from Spokeo:

1.Locate the listing and right-click on the exact report you wish to remove

[email protected]

2. Get the report's "URL" by selecting "Copy link address" from the drop-down menu

3. Click here to be directed to our Opt-Out page.

4. Right click on the box that says "Enter URL here", and hit Paste

5. Provide your email address (this is used for verification of the listing removal)

6. Select I'm not a robot and select the requested photos or enter the verification code

7. Check your inbox for the confirmation email and click on the link at the bottom

If you're having any difficulty with this process, please contact the Customer Care Privacy Team for assistance at . Please include the "URLs" for all listings to be removed from public view.

Questions about the checkout process

Option 1: Search, then Purchase

This option lets you get a feel for our website and the search features.

First, go to spokeo.com

Perform a search for the individual for whom you are looking

Click on the See Results button

On the next page, click the Unlock Profile button

There, choose the purchase option that best fits your needs

The purchase options available to you can be seen in the details in the pick your option box.

When you click continue, you will be lead to the checkout page.

Option 2: Purchasing through the Sign Up link

This option is the fastest way to access paid content.

First, go to spokeo.com

Click the Sign Up link in the upper right hand corner

On this page, please select the membership plan that best fits your needs.

Making a payment

Enter the following information into the required fields located under Secure Checkout:

Your email address Cardholder name

First & last name in capital letters - no middle name

Card number

With no spaces or dashes

CVV

Usually located on the back of the card

Expiration date of the card

United States Billing zip code

Be sure to review the plan details and specifications before checking the Terms of Use box.

Finally, click on the See Results Now button and you will be able to view the search results.

You may be interested in the following articles:

Is my credit card information safe with Spokeo?

What payment methods does Spokeo accept?

Does Spokeo offer UK, Europe, Australia or other international data?

Rest assured, Spokeo Customer Care is available by phone from 5am-8pm PT, 7 days a week. Livechat is available from 8AM-5PM, 7 days a week.

If you're looking for Spokeo for Business or Spokeo for Law Enforcement plans, please contact our Customer Care Team:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Can I track a phone with Spokeo?

Spokeo does not offer any phone tracking or GPS services at this time. This requires technology entirely different from ours. Spokeo is a People Search Engine that can be used to conduct name, reverse email, reverse phone, or username searches.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Can you delete your Spokeo account?

While a Spokeo subscription can be canceled at any time, in order to permanently close your account you'll need to contact our Customer Care team. Keep in mind that youll no longer be able to log into or make any changes to your Spokeo account. Once the Customer Care representative finishes the account closure, you must log out of the account to finalize the process.

Please note, Spokeo cannot permanently delete your user purchase data, as we are required by law to maintain purchase records for a certain period of time.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Although Spokeo's email and username search provides information on all publicly accessible social profiles, our services are intended to provide contact information for people living in the United States. As a result, we are unable to accept payments hosted outside of the United States.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

If you are currently being billed by Google Play, you can use a Google Play gift card to pay for Spokeo (provided Google Play gift cards are supported in your country of use). If you are being billed through Google Play and have any questions regarding billing, please contact Google Play.

Troubleshooting for opting out of Spokeo listings

I received an error when I submitted my listing for removal.

Please double check the formatting. Avoid using a URL with the word "purchase" in it. It should look like one of the following examples:

Name listing: https://www.spokeo.com/John-Smith/State/City/1234567890

Phone listing: http://www.spokeo.com/555-555-5555E

Email listing: http://www.spokeo.com/social/[email protected]&loaded=1

Username listing: http://www.spokeo.com/social/profile?q=johndoe&loaded=1

I removed my listing, but it's still showing on the results page.

Cached results can cause a listing to reappear on your computer or device due to stored information in the history of your browser. So, if the issue persists, clear your browsing data that is, your browser "cookies" and "cache," Next, run another search for the listing.

If you are unfamiliar with how to clear your browsing data, please follow these instructions from Indiana University on how to do so.

The following article may also be helpful:

How do I remove my information from Spokeo?

Still having trouble? Contact our Customer Care Privacy Team for assistance at [email protected].

Please include the URLs for all listings to be removed from public view as well as any error codes that may have appeared.

I was contacted by somebody from Spokeo, why?

Spokeo does not call customers with personal Spokeo accounts unless you specifically request our Customer Care team to do so.

We never ask for your full credit card information, account password, social security number, or any other sensitive information. We will never reach out to prompt you topurchase or disable the features of a personal Spokeo account, or provide you with security-related information about your personal electronic devices.

If you receive a phone call or email from someone claiming to represent Spokeo, please attempt to collect their phone number and name and reach out to us using the below methods to report the incident:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How can I get notified about updates to listings?

Spokeos "Get Updates" feature can notify you when new information is available.

Once you turn the feature on for a specific report, you will get updates when we find:

New social media activity

New contact information

New addresses listed

Any other report changes

Simply click the Get Updates button on a profile you want to monitor.

https://www.spokeo.com/contact

If youdon'tsee the Get Updates button on a profile, click the 3 dots next to More on the upper right-hand side of your report. A drop-down menu appears. Select Get Updates.

To view updates, click the down arrow to the right of your avatar icon in the upper right-hand corner of the Spokeo page.

When the drop-down menu appears, select My Updates. This will take you to your dashboard.

All updates to the reports youre monitoring will conveniently appear in your dashboard. View the complete list of monitored people and addresses by choosing from the four options in the left-hand column.

If you no longer wish to receive updates, you can also deactivate them. Simply return to the report for that person and click the 3 dots next to More and select Stop Updates or click the Stop Updates link directly on the profile.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Our system attempts to prevent more than one sign-up with a single email address. If you attempt to create an account with an email address that's already in the system, an error message will pop up.

If you'd like to renew a subscription but are having difficulty remembering your login information, or if you think you might have more than one account in the system, please reach out to our Customer Care Team for assistance.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Is Spokeo's data always accurate?

Spokeo cross-references over 12 billion licensed public records and thousands of sources to create our reports. As Spokeo is a public data aggregation service, it is possible in some cases that outdated or incorrect information can be incorporated into a report along with up-to-date, correct information. Weve recently added a Show Sources feature that can help you to distinguish results based on more recent public records from older entries.

Spokeo is working tirelessly to expand and improve the data available on our site so that you have the most relevant results possible.

We would be happy to answer any additional questions you may have about our data quality. Please contact Customer Care for more information:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How do I find information about my spouse's online cheating?

Social Media Searches

Spokeos Reverse Email Search and Reverse Username Search have been used for searches concerning infidelity. Our email search feature can provide you with results on publicly accessible dating profiles and/or separate Facebook or MySpace accounts. Currently, Spokeo searches 100+ social media platforms.

https://www.spokeo.com/contact

Among those platforms are dating profiles such as:

Tinder

Plenty of Fish

Match.com

Ok Cupid

Social Media Search Directions

Before you begin your inquiry, gather all usernames and email addresses you know of in order to begin your search. Also be sure to check out the tips below in order to get the most out of your research.

1. Go to Spokeo.com

2. Enter the email address or username into the search bar

3. Click the Search button or Enter key on your keyboard to continue.

From there you will be presented with any social media profiles related to that email.

Tips & Suggestions

Try searching your significant others name on Spokeo.com to see what other social media profiles, email addresses or usernames may be related to them. The dating profile may be under a different username from what they normally use.

If they have an email address such as [email protected], try searching jsmith instead, or vice versa.

While you are unable to view private messages for an individual, you can research the usernames of those that are commenting on or liking photos of your significant other.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Why isn't Spokeo loading?

If youre having difficulty accessing our service, please check your browser settings. If your browser is set to reject all cookies, you might not be able to log in.

If you are unfamiliar with how to enable cookies, please follow these instructions from Whatismybrowser.com on how to do so.

If your browser is already set to accept cookies, then it might help to clear them and the stored cache.

If you are unfamiliar with how to clear your browsing data, please follow these instructions from Indiana University on how to do so.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Does Spokeo have criminal data or court records?

Yes! Spokeos Court Record Search allows you to browse court data from over 600 million records originating from 1400 courthouses across the U.S. The search results may include a description of the offense, the date and location of the offense, a disposition date, sentencing information, filing date, case number, and more.

To purchase a Court Record subscription:

1. Log in to your Spokeo account.

2. Click the down arrow to the right of your avatar icon in the upper right-hand corner of the Spokeo page and choose Account from the drop-down menu.

3. Under Court Search, click Activate.

https://www.spokeo.com/contact

4. The payment page appears. Enter your payment information and check the Terms of Use box.

5. Once we process your payment, you can immediately access our Court Record database, which is available within each report.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

How will Spokeo show up on my bank or credit card statement?

The following descriptors may appear on your bank or credit card statement based on the type of subscription you enrolled in at the time of purchase:

For Spokeo:

SPK*SPOKEO

SPK*SPOKEO SEARCH

SPOKEO.COM 8888808455

SPOKEO.COM 8888580803

SPOKEO *8006994264

SPOKEO.COM 8006994264

SPK*SPOKEO ENTPRS

Spokeo *ENTERPRISE

SPK*LAWENFORCEMENT

For other products:

SPK*BIZSHARK

SPK*INFOARMOR

Please contact our Customer Care Team with any questions you may have regarding membership charges on your account.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How can I add or remove users on my Spokeo for Business plan?

Account administrators can make changes to user and manager accounts.

To Add a User

From the main dashboard, click Team Members on the side menu to the left.

[email protected]

On the following screen youll see the Add a Team Member link in the top right corner.

From there, enter their email, name, phone number, and account type. Finally, click the send invitation button and an invite email will be sent to the user.

To Remove a User

From the main dashboard, click Team Members on the side menu to the left. Click on his/her record and then click on the Deactivate Team Member link at the bottom of the form.

Spokeo for Business Customer Care

Phone: 1 (888) 895-5122

Email:

What is Spokeo Connections and how can I use it?

Spokeo Connections is a social media tool that collects all your friends' various social media profiles, photos and posts and displays them in a single location. This allows you to view your friends' latest updates across all social media platforms.

We're currently offering 30-day trials of Connections while purchasing Spokeo membership. When you purchase a Spokeo subscription, you may also see the sign up offer for Connections.

To use Connections, log in to your account and click on the down arrow in the upper right-hand corner next to your avatar.When the drop-down menu appears, select Connections from the list of options.

https://www.spokeo.com/contact

The first time you use Connections youll be prompted to upload your contact list. Select the correct domain for your email address and continue as directed.

Once your contacts have fully uploaded, youll see the most recent updates from your friends and acquaintances in the right-hand column. From there you can select a person to see their updated information and latest posts.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

If you purchased your subscription from the Google Play Store, use the following steps to cancel your subscription:

Go to play.google.com/store/account/subscriptions.

Under Subscriptions find Spokeo.

Click Cancel Subscription then follow the prompts to confirm the cancellation.

You can also get in touch with the Google Play support team directly.

It may take up to 24-48 hours for cancellation to be reflected on your Spokeo account.

Can I search for scammers on Spokeo?

Some of our subscribers have used our service to help identify scammers. We don't currently have a database dedicated solely to identify scammers, but you can search suspicious email addresses or phone numbers to see if the information presented matches the information that the individual may have provided to you.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How many searches can I perform? Do you have an unlimited search membership?

Spokeo subscriptions have maximum numbers of searches available each month. On the purchase page, click the Plan Specifications link to see that plan's maximum searches:

https://www.spokeo.com/contact

Once you reach the subscription's monthly maximum, you can either wait for the searches to reset next month, or you can upgrade immediately to a higher maximum number of searches. Well prorate the upgraded subscription's payment to match the original subscription's remaining term length.

If you are looking for high volume search plans with team management options, our Spokeo for Business plans may be a good fit. We also offer subscriptions specifically for Law Enforcement. Please contact our Customer Care team for more information:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Does Spokeo allow me to see someone's private messages or texts?

No. Spokeo only collects publicly accessible data and honors the privacy terms of all third-party content. We do not grant access to private call logs, text messages, email accounts, social media profiles, or any other data that has been opted out or made private.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Does Spokeo have information on people under the age of 18?

As a practice, Spokeo does not knowingly collect or publish information on minors (people under the age of 18). It can be difficult to distinguish if a profile belongs to a minor, as some social media networks and websites allow children of at least 13 years of age to create profiles, and many age blocker tools can be easily defeated. Spokeo takes your privacy concerns seriously, and we would be happy to assist you in removing any listing that contains information about minors.

The following article steps you through the privacy opt-out process:

How do I remove my information from Spokeo?

If you have any further questions, please contact the Customer Care Privacy Team for assistance at [email protected]. Please include the "URLs" for all listings to be removed from public view.

How can I edit the information that is displayed on Spokeo's website?

We understand that some of the information in our search results may include old or inaccurate public records information. We currently do not offer a feature that allows users to edit reports. Spokeo cross-references over 12 billion premium, licensed public records and thousands of sources to evaluate the public data we display. We work tirelessly to expand and improve the data available on our site to produce the most relevant results possible.

If youre not comfortable with the information that appears about you on a Spokeo listing, you can opt out and remove that report. Just click on the Privacy link located at the bottom of any Spokeo page, or by going directly to the Spokeo " Opt Out " page.

You can find out more on how to opt out your information with the articles below:

How do I remove my information from Spokeo?

Why can't I opt out my listing?

If you have any further questions, please contact the Customer Care Privacy Team for assistance at [email protected]. Please include the "URLs" for all listings to be removed from public view.

How can I view my receipt or get an invoice?

If you are looking for receipts or invoices for Spokeo payments, our Customer Care department can handle that for you!Give us a call, send us an email, or chat with us to request a receipt or invoice.

If you have a Spokeo for Business subscription, please review the article below:

How do I Download Spokeo for Business Invoices?

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How do I log in to my existing Spokeo account?

On Your Desktop:

1. Go to www.spokeo.com

2. Click Login in the upper right hand corner

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3. Enter the email address you used to sign up for Spokeo

4. Enter your password

5. Click "LOGIN"

You may also sign in with your Facebook account or your Google account.

On Your Phone:

1. Go to www.spokeo.com

2. Click the Menu button in the upper right hand corner

3. Click on the Login link from the drop-down menu

4. Enter the email address you used to sign up for Spokeo

5. Enter your password

6. Click "LOGIN"

In the App:

Once you have downloaded the app and have been through the opening sequence of information slides. Tap the option to Sign in with Spokeo.

On the next screen, you can enter the email address you used to sign up for Spokeo and your password.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Spokeo actually doesnt store your complete credit or debit card purchase details on our end. We instead rely on industry-leading third party secure payment processors to handle all of our financial transactions. These services only collect your payment information for the purposes of the transaction, which they transmit securely to the financial institutions through 128-bit Secure Socket Layer (SSL) encryption. This ensures the highest data security for your payment information.

Spokeo also recently obtained anISO 27001 security compliance certification to provide an unprecedented level of security for our site in general. You can rest assured when making a payment and using Spokeo.com that your payment details are safe.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Why does Spokeo need permissions for the mobile app?

In order for our mobile app to work correctly, the app needs access to certain features and data from your phone. Without these permissions, the mobile app will be limited in what it can do and in some cases may not work at all.

Spokeo utilizes the information gathered by this app to give you an enhanced mobile experience and as permitted in our Privacy Policy and Terms of Use. Please visit our Privacy page for more information.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

What is Spokeo and Why am I on it?

Spokeo specializes in aggregating and organizing public data. Our sources include public records, mailing lists, surveys, public social media profiles, and many others. As a customer, you can locate contact information, homeowners, social media, court records, and historical records and use them for purposes like reuniting and connecting with lost relatives and friends or investigating someoneyou'vemet online. See our Terms of Use for more information.

We do not grant access to private call logs, text messages, email accounts, private profiles, or private blogs.

If you do not wish to have your listing on Spokeo, please follow the directions in the articles below to have your information removed:

How do I remove my information from Spokeo?

How do I remove my address from search results?

Why can't I opt out my listing?

If you have any further questions, please contact the Customer Care Privacy Team for assistance at [email protected]. Please include the "URLs" for all listings to be removed from public view.

What does Spokeo do?

Spokeo is a daily people intelligence tool that harnesses thousands of data sources and over 12 billion records to give you the bigger story behind the people in your life. Spokeos reports provide in-depth information to help you find lost loved ones and decide whos trustworthy in your social and professional circles.

With Spokeo, you can search for anyone in the United States by name, phone number, address, email, or username.*

*Spokeo is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA). This site should not be used to make decisions about employment, tenant screening, or any purpose covered by the FCRA.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Spokeos website was updated. What has changed?

Spokeo has been working hard on creating a new look for our users. Our goal is to make the world around you more transparent.

We have a new logo! Our logo represents a navigational tool. Whether youre looking to protect yourself or others, or connect with someone else, Spokeo helps you decide who or what is real so that you can that move forward with confidence and clarity.

Also, our reports have been updated!

In the upper left-hand corner, each report features an information Overview. Click the section name to go straight to that section of the report.

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As you scroll through the report, note that each section is defined by the color that matches its key in the Overview. Also, if you click View More Results, youll not only see more results, if they are available, but that we also added a search bar in each category to make it easier to keep searching.

Our menu options have changed. Each user has an avatar. Click the down arrow by the avatar to display the following menu items:

My Updates: Contains the people and addresses you are monitoring, report updates, and search history.

Account: Displays your subscription and payment information, as well as single search reports.

Contact Us: Offers our Customer Care phone number, livechat agents, and email form.

We hope youll complete the survey about our new features. Any feedback is appreciated!

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Why is Spokeo asking me for more money when I already paid?

If you've already successfully completed a purchase and you're being prompted to pay again, it may be the result of one or more of the following reasons:

You may not be logged in to your account to view the report

Go to www.spokeo.com and check the upper right-hand corner. If you see an avatar icon with a drop-down menu next to it, youre logged in. If the Login and Sign Up links are displayed instead, then youre not logged in to the site. Click "Login" to proceed to your account.

You've hit your maximum monthly searches and youre being prompted to upgrade

When you've used all of your available monthly searches, our system will offer an upgrade to a larger number of searches. You can check how many searchesyou'veused on the "Account" page. Your searches will reset one month after the original purchase date and every month thereafter until the service is canceled.

You're being prompted to pay for an add-on

Our Historical and Court Record search types are add-ons to your subscription. If you're attempting to use these search types, and they are not already part of your subscription plan, you'll be prompted to purchase these add-ons.

For further assistance, please contact our Customer Care team.

Our contact details:

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How to view your Spokeo PDF

In Your Email

When you click the "PDF" button on a report, youre first prompted to purchase. Once you complete payment, we send the PDF to the email address associated with your Spokeo account. The PDF appears as an attachment. Please note, PDF reports do not provide additional information from the report you've already viewed. The PDF report is simply a downloadable copy of the report that you can save to your computer or print.

Please also note, PDF reports are only available to download for 90 days after purchase, so be sure you save it to your computer after purchasing.

In Your Account

To navigate to the Account page, click the down arrow by the avatar in the upper right-hand corner of the Spokeo page. Next, select Account from the drop-down menu.

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From here, you'll be taken to the Membership page. When you scroll to the bottom of the page,youll see all of your single record purchases and PDFs. Click the PDF icon for the listing you have purchased.

Clicking will initiate the download of the PDF to your computer.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

What makes Spokeo better than its competitors?

A leader in the people intelligence industry, Spokeo is the go-to site for people reconnecting with lost loved ones and fighting back against scammers.For over a decade, our cutting-edge data technology has delivered the most detailed public records information available at a very competitive price. Not only is our website easy to use, our team of Customer Care Search Experts are standing by every day of the week to assist you. We also have one of the most detailed social media search experiences on the market today.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

How can I get access to all search types?

Spokeo allows you to easily add features you need to further your research.

If you would like to purchase a Court Record Search or Historical Record Search add-on subscription, please follow the steps below:

1. Click "Activate" on the desired search subscription.

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2. Enter your payment information and check the Terms of Use box

3. Click "Purchase" to complete the process.

4. Once the payment is processed, access to those search types is available immediately. Simply perform an additional search to see all available records.

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat:

Celebrity Information on Spokeo

While Spokeo does not have a celebrity database, you are able to search for their information just as you would anyone else.

Please keep in mind, Spokeo respects all privacy and opt-out requests as well as third party privacy terms. If an individual does not want their personal contact information or social media profiles displayed, Spokeo will honor that.

For more information on how to search, you can look at the following articles:

How do I perform a search?

How do I find search results?

If you have any further questions, please contact

Spokeo Customer Care

Phone:

Email: [email protected]

Live Chat: https://www.spokeo.com/contact

Do Spokeo for Business members have access to all search types?

Yes! Spokeo for Business customers get access to all of Spokeo's search types. You are able to search by name, email, phone number, and address and you will be able to see all the contact information, social media sites, court records, and historical records we have.

Spokeo for Business Customer Care

Phone: 1 (888) 895-5122

Email: [email protected]