0
NPS
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Sprintzeal
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About Sprintzeal's Brand
Sprintzeal provides training for professionals in various fields.We provide PMP Training, Six Sigma Green belt training, ITIL Foundation.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Sprintzeal NPS
Sprintzeal's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sprintzeal's customers would recommend using the product based on a scale of -100 to 100.
Sprintzeal Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sprintzeal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Jul 2023 -33 | Jul 2023 | -33 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sprintzeal Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sprintzeal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sprintzeal Product Quality
3.2/5
Sprintzeal has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sprintzeal's overall Product Quality score rated by its users and customers.
Sprintzeal Product Information
Sprintzeal’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.sprintzeal.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
Sprintzeal Pricing
Sprintzeal ROI & Value For Money
3.4/5
Sprintzeal has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sprintzeal's overall ROI score rated by its users and customers.
Sprintzeal Customer Satisfaction (CSAT)
Sprintzeal Customer Satisfaction (CSAT) Score
75 / 100
Sprintzeal has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sprintzeal Customer Service
3.2/5
Sprintzeal has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sprintzeal's overall Customer Service score rated by its users and customers.
About Sprintzeal's Customer Service
Address
13112 North Central Express Way Suite 830, Dallas, Texas 75243 Sprintzeal Americas LLC, Dallas, TX 75243
Website
http://www.sprintzeal.com/
Sprintzeal as an Employer
Consumer vs. Employees
Sprintzeal scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sprintzeal would recommend the brand to a friend. ENPS measures how likely Sprintzeal employees would recommend working at Sprintzeal to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
