-67
NPS
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SquadLocker
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About SquadLocker's Brand
SquadLocker® serves the 132 million amateur athletes who spend $47 billion per year for gear in America’s sports retail channel.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
SquadLocker NPS
SquadLocker's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether SquadLocker's customers would recommend using the product based on a scale of -100 to 100.
SquadLocker Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
SquadLocker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Sep 2024 -33 | Sep 2024 | -33 |
Jan 2025 -50 | Jan 2025 | -50 |
May 2025 -60 | May 2025 | -60 |
Nov 2025 -66 | Nov 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SquadLocker Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SquadLocker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SquadLocker Product Quality
3.4/5
SquadLocker has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SquadLocker's overall Product Quality score rated by its users and customers.
SquadLocker Product Information
SquadLocker’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.squadlocker.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Sports & Entertainment
SquadLocker Pricing
SquadLocker ROI & Value For Money
3.2/5
SquadLocker has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SquadLocker's overall ROI score rated by its users and customers.
SquadLocker Customer Satisfaction (CSAT)
SquadLocker Customer Satisfaction (CSAT) Score
50 / 100
SquadLocker has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SquadLocker Customer Service
3.6/5
SquadLocker has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SquadLocker's overall Customer Service score rated by its users and customers.
About SquadLocker's Customer Service
Address
240 Bald Hill Rd, Warwick, RI 02886
Website
http://www.squadlocker.com
Phone Number
401.214.5588
Consumer vs. Employees
SquadLocker scored a -67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SquadLocker would recommend the brand to a friend. ENPS measures how likely SquadLocker employees would recommend working at SquadLocker to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
