-26
NPS
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SSM Healthcare
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About SSM Healthcare's Brand
SSM Health Care Corporation, a catholic system, owns and operates acute care hospitals and nursing homes.
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
SSM Healthcare CMO
John Nguyen
John Nguyen serves as the Chief Marketing Officer for SSM Health. John started at SSM Health in June of 2018. John is based in the Greater St. Louis Area.
SSM Healthcare NPS
SSM Healthcare's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether SSM Healthcare's customers would recommend using the product based on a scale of -100 to 100.
SSM Healthcare Overall NPS
| 33% | Promoters |
|---|---|
| 8% | Passives |
| 59% | Detractors |
SSM Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -29 | Oct 2023 | -29 |
Nov 2023 -26 | Nov 2023 | -26 |
Jan 2024 -27 | Jan 2024 | -27 |
Feb 2024 -27 | Feb 2024 | -27 |
Apr 2024 -27 | Apr 2024 | -27 |
Jun 2024 -26 | Jun 2024 | -26 |
Nov 2024 -28 | Nov 2024 | -28 |
Jan 2025 -28 | Jan 2025 | -28 |
Feb 2025 -27 | Feb 2025 | -27 |
Jun 2025 -27 | Jun 2025 | -27 |
Sep 2025 -25 | Sep 2025 | -25 |
Jan 2026 -27 | Jan 2026 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSM Healthcare NPS by Gender
Female customers rated SSM Healthcare's NPS 14 points higher than Male customers.
Male
-34
SSM Healthcare's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-20
SSM Healthcare's NPS was rated -20 by Female customers on Comparably.
38%
Promoters
4%
Passives
58%
Detractors
SSM Healthcare NPS by Ethnicity
SSM Healthcare's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black -20 | African American/Black | -20 |
Other -50 | Other | -50 |
SSM Healthcare NPS by Age
SSM Healthcare's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
SSM Healthcare NPS by Usage
SSM Healthcare's NPS was rated the highest by customers who have used SSM Healthcare's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -46 | Over 10 Years | -46 |
SSM Healthcare Customer Reviews
Out of the 12 SSM Healthcare customer reviews 4 were positive and 8 were constructive. SSM Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SSM Healthcare Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of SSM Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SSM Healthcare Customer Loyalty Score by Gender
Male customers rated SSM Healthcare's Customer Loyalty score 15% higher than Female customers.
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Male
96%
Yes
Female
81%
Yes
SSM Healthcare Customer Loyalty Score by Ethnicity
SSM Healthcare's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SSM Healthcare.
85
out of 100
Caucasian
82
out of 100
African American/Black
100
out of 100
Other
SSM Healthcare Customer Loyalty Score by Age
SSM Healthcare's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SSM Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
36-40 85% | 36-40 | 85% |
41-45 78% | 41-45 | 78% |
51-55 55% | 51-55 | 55% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 87% | 66+ | 87% |
SSM Healthcare Customer Loyalty Score by Usage
SSM Healthcare's Customer Loyalty score was rated the highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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SSM Healthcare Customer Loyalty Score by Industry
SSM Healthcare's Customer Loyalty score was rated the highest by Military and Defense industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SSM Healthcare Product Quality
2.8/5
SSM Healthcare has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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SSM Healthcare Product Information
SSM Healthcare’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SSM Healthcare's product the highest. Reviewers from the Military and Defense industry rated SSM Healthcare the lowest at 1.5.
- Website
- http://ssmhc.com
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into SSM Healthcare Product Quality
SSM Healthcare's Product Quality score was rated highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and rated lowest by customers from the Military and Defense industry.
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Ranked SSM Healthcare Product Quality the Highest
Ranked SSM Healthcare Product Quality the Lowest
SSM Healthcare Product Quality Score by Gender
Female customers rated SSM Healthcare's Product Quality score 0.4 stars higher than Male customers.
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Male
2.8/5
Female
3.2/5
SSM Healthcare Product Quality Score by Ethnicity
SSM Healthcare's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SSM Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 3.9 | Other | 3.9 |
SSM Healthcare Product Quality Score by Age
SSM Healthcare's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SSM Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 4.1 | 26-30 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.6 | 41-45 | 3.6 |
51-55 2.9 | 51-55 | 2.9 |
56-60 3.2 | 56-60 | 3.2 |
61-65 4.1 | 61-65 | 4.1 |
66+ 2.6 | 66+ | 2.6 |
SSM Healthcare Product Quality Score by Usage
SSM Healthcare's Product Quality score was rated the highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SSM Healthcare Product Quality Score by Industry
SSM Healthcare's Product Quality score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
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SSM Healthcare Pricing
SSM Healthcare ROI & Value For Money
2.7/5
SSM Healthcare has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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SSM Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Military and Defense industry think that they had the lowest ROI from SSM Healthcare.
Quick Insights into SSM Healthcare ROI
SSM Healthcare's ROI score was rated highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and rated lowest by customers from the Military and Defense industry.
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Ranked SSM Healthcare ROI the Highest
Ranked SSM Healthcare ROI the Lowest
SSM Healthcare ROI Score by Gender
Female customers rated SSM Healthcare's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SSM Healthcare.
Male
2.8/5
Female
3/5
SSM Healthcare ROI Score by Ethnicity
SSM Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SSM Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 2.6 | Other | 2.6 |
SSM Healthcare ROI Score by Age
SSM Healthcare's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SSM Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.6 | 26-30 | 2.6 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.5 | 41-45 | 2.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.9 | 66+ | 2.9 |
SSM Healthcare ROI Score by Usage
SSM Healthcare's ROI score was rated the highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SSM Healthcare ROI Score by Industry
SSM Healthcare's ROI score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
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SSM Healthcare Customer Satisfaction (CSAT)
SSM Healthcare Customer Satisfaction (CSAT) Score
37 / 100
SSM Healthcare has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
11%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
19%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SSM Healthcare Customer Satisfaction
SSM Healthcare's Customer Satisfaction score was rated highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and rated lowest by customers from the Military and Defense industry.
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Ranked SSM Healthcare Customer Satisfaction the Highest
Ranked SSM Healthcare Customer Satisfaction the Lowest
SSM Healthcare Customer Satisfaction Score by Gender
Male customers rated SSM Healthcare's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SSM Healthcare.
48 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 21% | |
Very Dissatisfied | 26% |
40 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
SSM Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SSM Healthcare's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SSM Healthcare.
43 / 100
Very Satisfied
32%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
21%
Very Dissatisfied
25%
CSAT according to African American/Black
SSM Healthcare's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
SSM Healthcare's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SSM Healthcare.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
SSM Healthcare Customer Satisfaction Score by Age
SSM Healthcare's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SSM Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 66+ | 34% |
SSM Healthcare Customer Satisfaction Score by Usage
SSM Healthcare's Customer Satisfaction score was rated the highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SSM Healthcare Customer Satisfaction Score by Industry
SSM Healthcare's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SSM Healthcare Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 23,
"stars": 0,
"csatScore": 23,
"text": "SSM Healthcare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 23
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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]
}SSM Healthcare Customer Service
2.6/5
SSM Healthcare has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SSM Healthcare's overall Customer Service score rated by its users and customers.
About SSM Healthcare's Customer Service
Address
477 North Lindbergh Boulevard, Saint Louis, MO 63141
Website
http://ssmhc.com
Phone Number
6083561568
SSM Healthcare's Social Links
Quick Insights into SSM Healthcare Customer Service
SSM Healthcare's Customer Service score was rated highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and rated lowest by customers from the Military and Defense industry.
Sign Up to unlock insights into how customers have ranked SSM Healthcare's Customer Service score.
Ranked SSM Healthcare Customer Service the Highest
Ranked SSM Healthcare Customer Service the Lowest
SSM Healthcare Customer Service Score by Gender
Female customers rated SSM Healthcare's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SSM Healthcare.
Male
2.7/5
Female
2.8/5
SSM Healthcare Customer Service Score by Ethnicity
SSM Healthcare's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SSM Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 3.4 | Other | 3.4 |
SSM Healthcare Customer Service Score by Age
SSM Healthcare's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SSM Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.5 | 26-30 | 3.5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.5 | 41-45 | 3.5 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.3 | 66+ | 2.3 |
SSM Healthcare Customer Service Score by Usage
SSM Healthcare's Customer Service score was rated the highest by customers who have used SSM Healthcare's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SSM Healthcare Customer Service Score by Industry
SSM Healthcare's Customer Service score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
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SSM Healthcare as an Employer
2.6/5
SSM Healthcare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
SSM Healthcare scored a -26 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of SSM Healthcare would recommend the brand to a friend. ENPS measures how likely SSM Healthcare employees would recommend working at SSM Healthcare to a friend.
Net Promoter Score
-26
NPS Score
| 33% | Promoters |
|---|---|
| 8% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
