34
NPS
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St. George Logistics
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About St. George Logistics' Brand
STG (St. George Logistics) is a leading asset-light provider of customized logistics and transportation services focused on the global supply chain.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
St. George Logistics NPS
St. George Logistics's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether St. George Logistics's customers would recommend using the product based on a scale of -100 to 100.
St. George Logistics Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
St. George Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. George Logistics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of St. George Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. George Logistics Product Quality
2.7/5
St. George Logistics has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock St. George Logistics' overall Product Quality score rated by its users and customers.
St. George Logistics Product Information
St. George Logistics’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.stgusa.com/
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
St. George Logistics Pricing
St. George Logistics ROI & Value For Money
2.7/5
St. George Logistics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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St. George Logistics Customer Satisfaction (CSAT)
St. George Logistics Customer Satisfaction (CSAT) Score
100 / 100
St. George Logistics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
St. George Logistics Customer Service
2.7/5
St. George Logistics has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About St. George Logistics's Customer Service
Address
5 Logistics Drive South, Kearny, NJ 07032
Website
http://www.stgusa.com/
Phone Number
9544719102
St. George Logistics as an Employer
3.7/5
St. George Logistics has a 3.7/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of St. George Logistics
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
St. George Logistics scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of St. George Logistics would recommend the brand to a friend. ENPS measures how likely St. George Logistics employees would recommend working at St. George Logistics to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
