-25
NPS
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St. Luke's Health System
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About St. Luke's Health System's Brand
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
St. Luke's Health System NPS
St. Luke's Health System's Net Promoter Score (NPS) is a -25 with 29% Promoters, 17% Passives, and 54% Detractors. Net Promoter Score tracks whether St. Luke's Health System's customers would recommend using the product based on a scale of -100 to 100.
St. Luke's Health System Overall NPS
| 29% | Promoters |
|---|---|
| 17% | Passives |
| 54% | Detractors |
St. Luke's Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -46 | Dec 2023 | -46 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -40 | Feb 2024 | -40 |
Mar 2024 -31 | Mar 2024 | -31 |
Mar 2025 -36 | Mar 2025 | -36 |
Apr 2025 -29 | Apr 2025 | -29 |
May 2025 -22 | May 2025 | -22 |
Jun 2025 -25 | Jun 2025 | -25 |
Jul 2025 -29 | Jul 2025 | -29 |
Sep 2025 -24 | Sep 2025 | -24 |
Feb 2026 -26 | Feb 2026 | -26 |
Sep 2026 -25 | Sep 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Luke's Health System NPS by Gender
St. Luke's Health System's NPS was rated -34 by Female customers on Comparably.
Female
-34
St. Luke's Health System's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
St. Luke's Health System's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
St. Luke's Health System NPS by Ethnicity
St. Luke's Health System's NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
St. Luke's Health System NPS by Usage
St. Luke's Health System's NPS was rated -72 points by customers who have used St. Luke's Health System's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -72 | Over 10 Years | -72 |
St. Luke's Health System Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of St. Luke's Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
St. Luke's Health System Customer Loyalty Score by Gender
St. Luke's Health System's Customer Loyalty score was rated 85 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of St. Luke's Health System.
Female
85%
Yes
Male
N/A
Yes
St. Luke's Health System Customer Loyalty Score by Ethnicity
St. Luke's Health System's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of St. Luke's Health System.
80
out of 100
Caucasian
St. Luke's Health System Customer Loyalty Score by Usage
St. Luke's Health System's Customer Loyalty score was rated 87% by customers who have used St. Luke's Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
St. Luke's Health System Product Quality
2.9/5
St. Luke's Health System has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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St. Luke's Health System Product Information
St. Luke's Health System’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Healthcare
Quick Insights into St. Luke's Health System Product Quality
St. Luke's Health System's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked St. Luke's Health System's Product Quality.
Ranked St. Luke's Health System Product Quality the Highest
St. Luke's Health System Product Quality Score by Gender
St. Luke's Health System's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of St. Luke's Health System.
Female
2.6/5
Male
N/A
St. Luke's Health System Product Quality Score by Ethnicity
St. Luke's Health System's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of St. Luke's Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
St. Luke's Health System Product Quality Score by Usage
St. Luke's Health System's Product Quality score was rated 2.3 stars by customers who have used St. Luke's Health System's products/services for Over 10 Years.
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St. Luke's Health System Pricing
St. Luke's Health System ROI & Value For Money
2.4/5
St. Luke's Health System has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock St. Luke's Health System's overall ROI score rated by its users and customers.
Quick Insights into St. Luke's Health System ROI
St. Luke's Health System's ROI score was rated highest by Female customers.
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Ranked St. Luke's Health System ROI the Highest
St. Luke's Health System ROI Score by Gender
St. Luke's Health System's ROI score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of St. Luke's Health System.
Female
2.4/5
Male
N/A
St. Luke's Health System ROI Score by Ethnicity
St. Luke's Health System's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of St. Luke's Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
St. Luke's Health System ROI Score by Usage
St. Luke's Health System's ROI score was rated 1.5 stars by customers who have used St. Luke's Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
St. Luke's Health System Customer Satisfaction (CSAT)
St. Luke's Health System Customer Satisfaction (CSAT) Score
43 / 100
St. Luke's Health System has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
10%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into St. Luke's Health System Customer Satisfaction
St. Luke's Health System's Customer Satisfaction score was rated highest by Female customers.
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Ranked St. Luke's Health System Customer Satisfaction the Highest
St. Luke's Health System Customer Satisfaction Score by Gender
St. Luke's Health System's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of St. Luke's Health System.
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
St. Luke's Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
St. Luke's Health System's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of St. Luke's Health System.
23 / 100
Very Satisfied
23%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
44%
St. Luke's Health System Customer Satisfaction Score by Usage
St. Luke's Health System's Customer Satisfaction score was rated 14 points by customers who have used St. Luke's Health System's products/services for Over 10 Years.
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St. Luke's Health System Customer Service
2.5/5
St. Luke's Health System has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock St. Luke's Health System's overall Customer Service score rated by its users and customers.
About St. Luke's Health System's Customer Service
Website
https://www.stlukesonline.org/
Quick Insights into St. Luke's Health System Customer Service
St. Luke's Health System's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked St. Luke's Health System's Customer Service score.
Ranked St. Luke's Health System Customer Service the Highest
St. Luke's Health System Customer Service Score by Gender
St. Luke's Health System's Customer Service score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of St. Luke's Health System.
Female
2.4/5
Male
N/A
St. Luke's Health System Customer Service Score by Ethnicity
St. Luke's Health System's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of St. Luke's Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
St. Luke's Health System Customer Service Score by Usage
St. Luke's Health System's Customer Service score was rated 1.5 stars by customers who have used St. Luke's Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
St. Luke's Health System as an Employer
2.6/5
St. Luke's Health System has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of St. Luke's Health System
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
St. Luke's Health System scored a -25 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Luke's Health System would recommend the brand to a friend. ENPS measures how likely St. Luke's Health System employees would recommend working at St. Luke's Health System to a friend.
Net Promoter Score
-25
NPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 34% | Promoters |
|---|---|
| 21% | Passive |
| 45% | Detractors |
