0
NPS
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Star Gas Partners
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About Star Gas Partners' Brand
Star Gas operates as a home heating oil and propane distributor and services provider.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Star Gas Partners NPS
Star Gas Partners's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Star Gas Partners's customers would recommend using the product based on a scale of -100 to 100.
Star Gas Partners Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Star Gas Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Star Gas Partners Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Star Gas Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Star Gas Partners Product Quality
3.2/5
Star Gas Partners has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Gas Partners' overall Product Quality score rated by its users and customers.
Star Gas Partners Product Information
Star Gas Partners’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.star-gas.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Star Gas Partners Pricing
Star Gas Partners ROI & Value For Money
5/5
Star Gas Partners has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Gas Partners' overall ROI score rated by its users and customers.
Star Gas Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Star Gas Partners Customer Service
4.5/5
Star Gas Partners has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Star Gas Partners' overall Customer Service score rated by its users and customers.
About Star Gas Partners's Customer Service
Address
Stamford, CT
Website
www.star-gas.com
Star Gas Partners as an Employer
4.2/5
Star Gas Partners has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Star Gas Partners scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Star Gas Partners would recommend the brand to a friend. ENPS measures how likely Star Gas Partners employees would recommend working at Star Gas Partners to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
