100
NPS
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Stars and Stripes
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About Stars and Stripes' Brand
Stars and Stripes is an online platform that provides independent news and information the U.S. military community.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Stars and Stripes NPS
Stars and Stripes's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Stars and Stripes's customers would recommend using the product based on a scale of -100 to 100.
Stars and Stripes Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Stars and Stripes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stars and Stripes Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Stars and Stripes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stars and Stripes Product Quality
5/5
Stars and Stripes has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stars and Stripes' overall Product Quality score rated by its users and customers.
Stars and Stripes Product Information
Stars and Stripes’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.stripes.com/
- Company Size
- 201-500 Employees
Stars and Stripes Pricing
Stars and Stripes ROI & Value For Money
5/5
Stars and Stripes has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stars and Stripes' overall ROI score rated by its users and customers.
Stars and Stripes Customer Satisfaction (CSAT)
Stars and Stripes Customer Satisfaction (CSAT) Score
100 / 100
Stars and Stripes has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stars and Stripes Customer Service
5/5
Stars and Stripes has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stars and Stripes' overall Customer Service score rated by its users and customers.
About Stars and Stripes's Customer Service
Address
529 14th Street NW Suite 350, Washington, DC
Website
http://www.stripes.com/
Phone Number
(312) 763-0900
Stars and Stripes as an Employer
3.4/5
Stars and Stripes has a 3.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Stars and Stripes scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Stars and Stripes would recommend the brand to a friend. ENPS measures how likely Stars and Stripes employees would recommend working at Stars and Stripes to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
