100
NPS
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Startup Startup
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About Startup Startup's Brand
Startup Startup is a company designed to connect with others and build on start up ideas.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Startup Startup NPS
Startup Startup's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Startup Startup's customers would recommend using the product based on a scale of -100 to 100.
Startup Startup Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Startup Startup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Startup Startup Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Startup Startup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Startup Startup Product Quality
1.5/5
Startup Startup has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Startup Startup's overall Product Quality score rated by its users and customers.
Startup Startup Product Information
Startup Startup’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://startup2.net
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
Startup Startup Pricing
Startup Startup ROI & Value For Money
5/5
Startup Startup has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Startup Startup's overall ROI score rated by its users and customers.
Startup Startup Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Startup Startup Customer Service
5/5
Startup Startup has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Startup Startup's overall Customer Service score rated by its users and customers.
About Startup Startup's Customer Service
Website
http://startup2.net
Startup Startup as an Employer
3.4/5
Startup Startup has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Startup Startup scored a 100 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Startup Startup would recommend the brand to a friend. ENPS measures how likely Startup Startup employees would recommend working at Startup Startup to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
