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NPS
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StepStone Group
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About StepStone Group's Brand
StepStone Group, an equity firm, provides investors with customized portfolios that integrate primaries, secondaries, and co-investments.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
StepStone Group NPS
StepStone Group's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether StepStone Group's customers would recommend using the product based on a scale of -100 to 100.
StepStone Group Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
StepStone Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
May 2023 17 | May 2023 | 17 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 -13 | Aug 2023 | -13 |
Sep 2023 -22 | Sep 2023 | -22 |
Oct 2023 -10 | Oct 2023 | -10 |
Mar 2024 -9 | Mar 2024 | -9 |
Mar 2025 -1 | Mar 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StepStone Group NPS by Usage
StepStone Group's NPS was rated -100 points by customers who have used StepStone Group's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
StepStone Group Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of StepStone Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StepStone Group Customer Loyalty Score by Usage
StepStone Group's Customer Loyalty score was rated 70% by customers who have used StepStone Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
StepStone Group Product Quality
3.6/5
StepStone Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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StepStone Group Product Information
StepStone Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Quick Insights into StepStone Group Product Quality
StepStone Group's Product Quality score was rated highest by customers who have used StepStone Group's products/services for 1 to 2 Years.
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Ranked StepStone Group Product Quality the Highest
StepStone Group Product Quality Score by Usage
StepStone Group's Product Quality score was rated 2.3 stars by customers who have used StepStone Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
StepStone Group Pricing
StepStone Group ROI & Value For Money
3.4/5
StepStone Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into StepStone Group ROI
StepStone Group's ROI score was rated highest by customers who have used StepStone Group's products/services for 1 to 2 Years.
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Ranked StepStone Group ROI the Highest
StepStone Group ROI Score by Usage
StepStone Group's ROI score was rated 2.6 stars by customers who have used StepStone Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
StepStone Group Customer Satisfaction (CSAT)
StepStone Group Customer Satisfaction (CSAT) Score
72 / 100
StepStone Group has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StepStone Group Customer Service
3.4/5
StepStone Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About StepStone Group's Customer Service
Address
505 Fifth Avenue, 17th Floor, New York City, NY United States of America
Website
http://www.stepstoneglobal.com
Quick Insights into StepStone Group Customer Service
StepStone Group's Customer Service score was rated highest by customers who have used StepStone Group's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked StepStone Group's Customer Service score.
Ranked StepStone Group Customer Service the Highest
StepStone Group Customer Service Score by Usage
StepStone Group's Customer Service score was rated 2.6 stars by customers who have used StepStone Group's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
StepStone Group as an Employer
Consumer vs. Employees
StepStone Group scored a -1 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of StepStone Group would recommend the brand to a friend. ENPS measures how likely StepStone Group employees would recommend working at StepStone Group to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
