-42
NPS
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Stericycle
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About Stericycle's Brand
Stericycle provides solutions that protect people and brands, promote health, and safeguard the environment.
Brand at a Glance
76%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Stericycle NPS
Stericycle's Net Promoter Score (NPS) is a -42 with 26% Promoters, 6% Passives, and 68% Detractors. Net Promoter Score tracks whether Stericycle's customers would recommend using the product based on a scale of -100 to 100.
Stericycle Overall NPS
| 26% | Promoters |
|---|---|
| 6% | Passives |
| 68% | Detractors |
Stericycle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -37 | Feb 2025 | -37 |
Mar 2025 -38 | Mar 2025 | -38 |
Apr 2025 -38 | Apr 2025 | -38 |
Jun 2025 -38 | Jun 2025 | -38 |
Jul 2025 -40 | Jul 2025 | -40 |
Sep 2025 -40 | Sep 2025 | -40 |
Oct 2025 -40 | Oct 2025 | -40 |
Dec 2025 -40 | Dec 2025 | -40 |
Feb 2026 -40 | Feb 2026 | -40 |
Mar 2026 -42 | Mar 2026 | -42 |
Apr 2026 -42 | Apr 2026 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stericycle NPS by Gender
Female customers rated Stericycle's NPS 4 points higher than Male customers.
Male
-56
Stericycle's NPS was rated -56 by Male customers on Comparably.
19%
Promoters
6%
Passives
75%
Detractors
Female
-52
Stericycle's NPS was rated -52 by Female customers on Comparably.
22%
Promoters
4%
Passives
74%
Detractors
Stericycle NPS by Ethnicity
Stericycle's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -52 | Caucasian | -52 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -60 | African American/Black | -60 |
Other -60 | Other | -60 |
Stericycle NPS by Age
Stericycle's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
Stericycle NPS by Usage
Stericycle's NPS was rated the highest by customers who have used Stericycle's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -63 | 1 to 2 Years | -63 |
2 to 5 Years -8 | 2 to 5 Years | -8 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -76 | Over 10 Years | -76 |
Stericycle Customer Reviews
Out of the 14 Stericycle customer reviews 3 were positive and 11 were constructive. Stericycle customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stericycle Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Stericycle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stericycle Customer Loyalty Score by Gender
Female customers rated Stericycle's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Stericycle.
Male
78%
Yes
Female
80%
Yes
Stericycle Customer Loyalty Score by Ethnicity
Stericycle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stericycle.
71
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
82
out of 100
Other
Stericycle Customer Loyalty Score by Age
Stericycle's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stericycle.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
36-40 87% | 36-40 | 87% |
41-45 74% | 41-45 | 74% |
46-50 85% | 46-50 | 85% |
51-55 55% | 51-55 | 55% |
56-60 85% | 56-60 | 85% |
61-65 85% | 61-65 | 85% |
Stericycle Customer Loyalty Score by Usage
Stericycle's Customer Loyalty score was rated the highest by customers who have used Stericycle's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Stericycle Customer Loyalty Score by Industry
Stericycle's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stericycle Product Quality
2.2/5
Stericycle has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Stericycle Product Information
Stericycle’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Stericycle's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Stericycle the lowest at 1.5.
- Website
- http://www.stericycle.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Quick Insights into Stericycle Product Quality
Stericycle's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers who have used Stericycle's products/services for Over 10 Years.
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Ranked Stericycle Product Quality the Highest
Ranked Stericycle Product Quality the Lowest
Stericycle Product Quality Score by Gender
Male customers rated Stericycle's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Stericycle.
Male
2.4/5
Female
1.9/5
Stericycle Product Quality Score by Ethnicity
Stericycle's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stericycle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.8 | Other | 1.8 |
Stericycle Product Quality Score by Age
Stericycle's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stericycle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.5 | 61-65 | 3.5 |
Stericycle Product Quality Score by Usage
Stericycle's Product Quality score was rated the highest by customers who have used Stericycle's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stericycle Product Quality Score by Industry
Stericycle's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Stericycle Pricing
Stericycle ROI & Value For Money
2.2/5
Stericycle has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stericycle's overall ROI score rated by its users and customers.
Stericycle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Stericycle.
Quick Insights into Stericycle ROI
Stericycle's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Stericycle's products/services for Over 10 Years.
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Ranked Stericycle ROI the Highest
Ranked Stericycle ROI the Lowest
Stericycle ROI Score by Gender
Male customers rated Stericycle's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stericycle.
Male
2.1/5
Female
1.8/5
Stericycle ROI Score by Ethnicity
Stericycle's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stericycle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.9 | Other | 1.9 |
Stericycle ROI Score by Age
Stericycle's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stericycle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
Stericycle ROI Score by Usage
Stericycle's ROI score was rated the highest by customers who have used Stericycle's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Stericycle ROI Score by Industry
Stericycle's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Stericycle Customer Satisfaction (CSAT)
Stericycle Customer Satisfaction (CSAT) Score
31 / 100
Stericycle has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
11%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stericycle Customer Satisfaction
Stericycle's Customer Satisfaction score was rated highest by customers who have used Stericycle's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Stericycle Customer Satisfaction the Highest
Ranked Stericycle Customer Satisfaction the Lowest
Stericycle Customer Satisfaction Score by Gender
Male customers rated Stericycle's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Stericycle.
35 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 58% |
23 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 77% |
Stericycle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stericycle's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stericycle.
24 / 100
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
76%
CSAT according to Hispanic or Latino
Stericycle's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stericycle.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Stericycle's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stericycle.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Stericycle's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stericycle.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Stericycle Customer Satisfaction Score by Age
Stericycle's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stericycle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 28% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 33% |
Stericycle Customer Satisfaction Score by Usage
Stericycle's Customer Satisfaction score was rated the highest by customers who have used Stericycle's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stericycle Customer Satisfaction Score by Industry
Stericycle's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Stericycle Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
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"scoreClassName": "",
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"groupId": 522,
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}Stericycle Customer Service
2.1/5
Stericycle has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Stericycle's overall Customer Service score rated by its users and customers.
About Stericycle's Customer Service
Address
2333 Waukegan Rd, Lake Forest, IL 600015
Website
http://www.stericycle.com
Phone Number
(866) 562-9384
Stericycle's Social Links
Quick Insights into Stericycle Customer Service
Stericycle's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Stericycle's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Stericycle's Customer Service score.
Ranked Stericycle Customer Service the Highest
Ranked Stericycle Customer Service the Lowest
Stericycle Customer Service Score by Gender
Male customers rated Stericycle's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stericycle.
Male
2.4/5
Female
1.7/5
Stericycle Customer Service Score by Ethnicity
Stericycle's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stericycle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.7 | Other | 1.7 |
Stericycle Customer Service Score by Age
Stericycle's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stericycle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
Stericycle Customer Service Score by Usage
Stericycle's Customer Service score was rated the highest by customers who have used Stericycle's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Stericycle Customer Service Score by Industry
Stericycle's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Stericycle as an Employer
2.5/5
Stericycle has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Stericycle scored a -42 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Stericycle would recommend the brand to a friend. ENPS measures how likely Stericycle employees would recommend working at Stericycle to a friend.
Net Promoter Score
-42
NPS Score
| 26% | Promoters |
|---|---|
| 6% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
