9
NPS
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STERIS
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About STERIS' Brand
"STERIS manufactures and markets infection prevention, contamination control, microbial reduction and procedural support products and services."
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
STERIS NPS
STERIS's Net Promoter Score (NPS) is a 9 with 51% Promoters, 7% Passives, and 42% Detractors. Net Promoter Score tracks whether STERIS's customers would recommend using the product based on a scale of -100 to 100.
STERIS Overall NPS
| 51% | Promoters |
|---|---|
| 7% | Passives |
| 42% | Detractors |
STERIS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 6 | Dec 2023 | 6 |
Feb 2024 10 | Feb 2024 | 10 |
Aug 2024 11 | Aug 2024 | 11 |
Oct 2024 9 | Oct 2024 | 9 |
Nov 2024 5 | Nov 2024 | 5 |
Dec 2024 8 | Dec 2024 | 8 |
Jan 2025 10 | Jan 2025 | 10 |
Feb 2025 12 | Feb 2025 | 12 |
Apr 2025 12 | Apr 2025 | 12 |
Sep 2025 13 | Sep 2025 | 13 |
Jan 2026 11 | Jan 2026 | 11 |
Feb 2026 9 | Feb 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STERIS NPS by Gender
Female customers rated STERIS's NPS 59 points higher than Male customers.
Male
-42
STERIS's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
17
STERIS's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
STERIS NPS by Ethnicity
STERIS's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
STERIS NPS by Usage
STERIS's NPS was rated the highest by customers who have used STERIS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
Over 10 Years -34 | Over 10 Years | -34 |
STERIS Customer Reviews
Out of the 3 STERIS customer reviews 1 was positive and 2 were constructive. STERIS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
STERIS Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of STERIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
STERIS Customer Loyalty Score by Gender
Female customers rated STERIS's Customer Loyalty score 51% higher than Male customers.
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Male
49%
Yes
Female
100%
Yes
STERIS Customer Loyalty Score by Ethnicity
STERIS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of STERIS.
70
out of 100
Caucasian
40
out of 100
Asian or Pacific Islander
STERIS Customer Loyalty Score by Usage
STERIS's Customer Loyalty score was rated the highest by customers who have used STERIS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
STERIS Customer Loyalty Score by Industry
STERIS's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
STERIS Product Quality
3.6/5
STERIS has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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STERIS Product Information
STERIS’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated STERIS's product the highest.
- Website
- https://www.steris.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Quick Insights into STERIS Product Quality
STERIS's Product Quality score was rated highest by Female customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked STERIS Product Quality the Highest
Ranked STERIS Product Quality the Lowest
STERIS Product Quality Score by Gender
Female customers rated STERIS's Product Quality score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of STERIS.
Male
3.2/5
Female
4.5/5
STERIS Product Quality Score by Ethnicity
STERIS's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of STERIS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
STERIS Product Quality Score by Usage
STERIS's Product Quality score was rated the highest by customers who have used STERIS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
STERIS Product Quality Score by Industry
STERIS's Product Quality score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
STERIS Pricing
STERIS ROI & Value For Money
3.8/5
STERIS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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STERIS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into STERIS ROI
STERIS's ROI score was rated highest by Female customers, and rated lowest by customers who have used STERIS's products/services for Less than 1 Year.
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Ranked STERIS ROI the Highest
Ranked STERIS ROI the Lowest
STERIS ROI Score by Gender
Female customers rated STERIS's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of STERIS.
Male
3.1/5
Female
4.3/5
STERIS ROI Score by Ethnicity
STERIS's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of STERIS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
STERIS ROI Score by Usage
STERIS's ROI score was rated the highest by customers who have used STERIS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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STERIS ROI Score by Industry
STERIS's ROI score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
STERIS Customer Satisfaction (CSAT)
STERIS Customer Satisfaction (CSAT) Score
77 / 100
STERIS has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
3%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into STERIS Customer Satisfaction
STERIS's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used STERIS's products/services for Less than 1 Year.
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Ranked STERIS Customer Satisfaction the Highest
Ranked STERIS Customer Satisfaction the Lowest
STERIS Customer Satisfaction Score by Gender
Female customers rated STERIS's Customer Satisfaction score 43 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of STERIS.
57 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
STERIS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
STERIS' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of STERIS.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
STERIS' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of STERIS.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
STERIS Customer Satisfaction Score by Usage
STERIS's Customer Satisfaction score was rated the highest by customers who have used STERIS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
STERIS Customer Satisfaction Score by Industry
STERIS's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "STERIS Customer Satisfaction Score by Industry",
"text": "STERIS's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "STERIS's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}STERIS Customer Service
3.6/5
STERIS has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock STERIS' overall Customer Service score rated by its users and customers.
About STERIS's Customer Service
Address
5960 Heisley Road, Mentor, OH 44060
Website
https://www.steris.com
STERIS's Social Links
Quick Insights into STERIS Customer Service
STERIS's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used STERIS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked STERIS' Customer Service score.
Ranked STERIS Customer Service the Highest
Ranked STERIS Customer Service the Lowest
STERIS Customer Service Score by Gender
Female customers rated STERIS's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of STERIS.
Male
3.1/5
Female
4.5/5
STERIS Customer Service Score by Ethnicity
STERIS's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of STERIS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
STERIS Customer Service Score by Usage
STERIS's Customer Service score was rated the highest by customers who have used STERIS's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
STERIS Customer Service Score by Industry
STERIS's Customer Service score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
STERIS as an Employer
3.8/5
STERIS has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
STERIS scored a 9 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of STERIS would recommend the brand to a friend. ENPS measures how likely STERIS employees would recommend working at STERIS to a friend.
Net Promoter Score
9
NPS Score
| 51% | Promoters |
|---|---|
| 7% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 50% | Promoters |
|---|---|
| 16% | Passive |
| 34% | Detractors |
