Stifel Financial Corp. NPS & Customer Reviews

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Stifel Financial Corp.

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Stifel Financial Corp.

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About Stifel Financial Corp. Brand

Stifel Financial Corp. is as a financial services holding company.

Brand at a Glance

59%

Customer Loyalty

2.6/5

Product Quality

2.5/5

Pricing

2.6/5

Customer Service

Stifel Financial Corp. NPS

Stifel Financial Corp.'s Net Promoter Score (NPS) is a -42 with 27% Promoters, 4% Passives, and 69% Detractors. Net Promoter Score tracks whether Stifel Financial Corp.'s customers would recommend using the product based on a scale of -100 to 100.

Stifel Financial Corp. Overall NPS

-42

NPS

27%	Promoters
4%	Passives
69%	Detractors

Stifel Financial Corp. NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 -28	Sep 2023	-28
Oct 2023 -32	Oct 2023	-32
Nov 2023 -22	Nov 2023	-22
Dec 2023 -29	Dec 2023	-29
Jan 2024 -40	Jan 2024	-40
Feb 2024 -42	Feb 2024	-42
Mar 2024 -44	Mar 2024	-44
Jun 2024 -47	Jun 2024	-47
Jul 2024 -43	Jul 2024	-43
Sep 2024 -45	Sep 2024	-45
Feb 2025 -45	Feb 2025	-45
Dec 2025 -43	Dec 2025	-43

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Stifel Financial Corp. NPS by Gender

Female customers rated Stifel Financial Corp.'s NPS 1 points higher than Male customers.

Male

-51

Stifel Financial Corp.'s NPS was rated -51 by Male customers on Comparably.

16%

Promoters

17%

Passives

67%

Detractors

Female

-50

Stifel Financial Corp.'s NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

Stifel Financial Corp. NPS by Ethnicity

Stifel Financial Corp.'s NPS was rated -69 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -69	Caucasian	-69

Stifel Financial Corp. NPS by Age

Stifel Financial Corp.'s NPS was rated -67 points by customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

66+

11%

78%

Stifel Financial Corp. NPS by Usage

Stifel Financial Corp.'s NPS was rated the highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -83	2 to 5 Years	-83
Over 10 Years 25	Over 10 Years	25

Stifel Financial Corp. Customer Reviews

Out of the 3 Stifel Financial Corp. customer reviews 1 was positive and 2 were constructive. Stifel Financial Corp. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Stifel Financial Corp. Customer Loyalty

59%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

59% of Stifel Financial Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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59%

41%

Stifel Financial Corp. Customer Loyalty Score by Gender

Female customers rated Stifel Financial Corp.'s Customer Loyalty score 7% higher than Male customers.

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Male

48%

Yes

Female

55%

Yes

Stifel Financial Corp. Customer Loyalty Score by Ethnicity

Stifel Financial Corp.'s Customer Loyalty score was rated 45% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Stifel Financial Corp. Customer Loyalty Score by Age

Stifel Financial Corp.'s Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
66+ 40%	66+	40%

Stifel Financial Corp. Customer Loyalty Score by Usage

Stifel Financial Corp.'s Customer Loyalty score was rated the highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	70%
2 to 5 Years	40%
Over 10 Years	78%

Stifel Financial Corp. Customer Loyalty Score by Industry

Stifel Financial Corp.'s Customer Loyalty score was rated 10% by Consulting industry customers.

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Consulting	10%

Stifel Financial Corp. Product Quality

2.6/5

Stifel Financial Corp. has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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Stifel Financial Corp. Product Information

Stifel Financial Corp.’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Stifel Financial Corp.'s product the highest.

Website: http://www.stifel.com/

Company Size: 10,000+ Employees

Industry

Tech

FinTech

Quick Insights into Stifel Financial Corp. Product Quality

Stifel Financial Corp.'s Product Quality score was rated highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and rated lowest by customers who have used Stifel Financial Corp.'s products/services for 2 to 5 Years.

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Ranked Stifel Financial Corp. Product Quality the Highest

Over 10 Years	3.6
Female	2.1
66+	1.5

Ranked Stifel Financial Corp. Product Quality the Lowest

Male	1.7
2 to 5 Years	1.5

Stifel Financial Corp. Product Quality Score by Gender

Female customers rated Stifel Financial Corp.'s Product Quality score 0.4 stars higher than Male customers.

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Male

1.7/5

Female

2.1/5

Stifel Financial Corp. Product Quality Score by Ethnicity

Stifel Financial Corp.'s Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Stifel Financial Corp. Product Quality Score by Age

Stifel Financial Corp.'s Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 1.5	66+	1.5

Stifel Financial Corp. Product Quality Score by Usage

Stifel Financial Corp.'s Product Quality score was rated the highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	1.6
2 to 5 Years	1.5
Over 10 Years	3.6

Stifel Financial Corp. Product Quality Score by Industry

Stifel Financial Corp.'s Product Quality score was rated 1.5 stars by Consulting industry customers.

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Consulting	1.5

Stifel Financial Corp. Pricing

Stifel Financial Corp. ROI & Value For Money

2.5/5

Stifel Financial Corp. has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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Stifel Financial Corp. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry.

Quick Insights into Stifel Financial Corp. ROI

Stifel Financial Corp.'s ROI score was rated highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and rated lowest by customers who have used Stifel Financial Corp.'s products/services for 2 to 5 Years.

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Ranked Stifel Financial Corp. ROI the Highest

Over 10 Years	3.6
Female	2.1
66+	1.5

Ranked Stifel Financial Corp. ROI the Lowest

Male	1.8
2 to 5 Years	1.5

Stifel Financial Corp. ROI Score by Gender

Female customers rated Stifel Financial Corp.'s ROI score 0.3 stars higher than Male customers.

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Male

1.8/5

Female

2.1/5

Stifel Financial Corp. ROI Score by Ethnicity

Stifel Financial Corp.'s ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Stifel Financial Corp. ROI Score by Age

Stifel Financial Corp.'s ROI score was rated 1.5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 1.5	66+	1.5

Stifel Financial Corp. ROI Score by Usage

Stifel Financial Corp.'s ROI score was rated the highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	2
2 to 5 Years	1.5
Over 10 Years	3.6

Stifel Financial Corp. ROI Score by Industry

Stifel Financial Corp.'s ROI score was rated 1.5 stars by Consulting industry customers.

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Consulting	1.5

Stifel Financial Corp. Customer Satisfaction (CSAT)

Stifel Financial Corp. Customer Satisfaction (CSAT) Score

43 / 100

Stifel Financial Corp. has an overall Customer Satisfaction score of 43 rated by its users and customers.

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Very Satisfied	27%
Satisfied	16%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

27%

Satisfied

16%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

40%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Stifel Financial Corp. Customer Satisfaction

Stifel Financial Corp.'s Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Stifel Financial Corp. Customer Satisfaction the Highest

Male	33%
66+	28%
Caucasian	27%

Ranked Stifel Financial Corp. Customer Satisfaction the Lowest

Female	0%

Stifel Financial Corp. Customer Satisfaction Score by Gender

Male customers rated Stifel Financial Corp.'s Customer Satisfaction score 0 points higher than Female customers.

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33 / 100

Male

	Very Satisfied	11%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	67%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	67%

Stifel Financial Corp. Customer Satisfaction Score by Ethnicity

Caucasian
27%

CSAT according to Caucasian

Stifel Financial Corp. Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.

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27 / 100

Very Satisfied	9%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	73%

Very Satisfied

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

73%

Stifel Financial Corp. Customer Satisfaction Score by Age

Stifel Financial Corp.'s Customer Satisfaction score was rated 28 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

28%

Stifel Financial Corp. Customer Satisfaction Score by Usage

Stifel Financial Corp.'s Customer Satisfaction score was rated 17 points by customers who have used Stifel Financial Corp.'s products/services for 2 to 5 Years.

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2 to 5 Years	17

Stifel Financial Corp. Customer Satisfaction Score by Industry

Stifel Financial Corp.'s Customer Satisfaction score was rated 0 points by Consulting industry customers.

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Consulting	0

Stifel Financial Corp. Customer Service

2.6/5

Stifel Financial Corp. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Stifel Financial Corp.'s Customer Service

Address

Saint Louis, MO 63102

Website

http://www.stifel.com/

Phone Number

(314)342-2000

Quick Insights into Stifel Financial Corp. Customer Service

Stifel Financial Corp.'s Customer Service score was rated highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and rated lowest by customers who have used Stifel Financial Corp.'s products/services for 2 to 5 Years.

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Ranked Stifel Financial Corp. Customer Service the Highest

Over 10 Years	3.6
Female	2.1
66+	1.5

Ranked Stifel Financial Corp. Customer Service the Lowest

Male	1.8
2 to 5 Years	1.5

Stifel Financial Corp. Customer Service Score by Gender

Female customers rated Stifel Financial Corp.'s Customer Service score 0.3 stars higher than Male customers.

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Male

1.8/5

Female

2.1/5

Stifel Financial Corp. Customer Service Score by Ethnicity

Stifel Financial Corp.'s Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Stifel Financial Corp. Customer Service Score by Age

Stifel Financial Corp.'s Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
66+ 1.5	66+	1.5

Stifel Financial Corp. Customer Service Score by Usage

Stifel Financial Corp.'s Customer Service score was rated the highest by customers who have used Stifel Financial Corp.'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	1.8
2 to 5 Years	1.5
Over 10 Years	3.6

Stifel Financial Corp. Customer Service Score by Industry

Stifel Financial Corp.'s Customer Service score was rated 1.5 stars by Consulting industry customers.

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Consulting	1.5

Stifel Financial Corp. as an Employer

2.5/5

Stifel Financial Corp. has a 2.5/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Stifel Financial Corp.

Ronald Kruszewski

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Stifel Financial Corp. scored a -42 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Stifel Financial Corp. would recommend the brand to a friend. ENPS measures how likely Stifel Financial Corp. employees would recommend working at Stifel Financial Corp. to a friend.

Net Promoter Score

-42

NPS Score

27%	Promoters
4%	Passive
69%	Detractors

Employee Net Promoter Score

-8

eNPS Score

42%	Promoters
8%	Passive
50%	Detractors

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