Stord FAQs

Once an order comes through to the platform, it will be in the pending stage, and you will need to actually schedule it. Here's how to schedule that order with the proposed date and time:

From the dashboard, click onschedule next to the order you're scheduling.

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A new page will open where you can update the order with new information, upload any documents, add any notes, and schedule the order.

If you have any questions, please email us at or give us a call at (866) 502-9278.

Once an order comes through to the platform, it will be in the pending stage, and you will need to actually schedule it. Here's how to propose a new time:

From the dashboard, click onschedule next to the order you want to propose a new time for.

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A new page will open up. Simply click on the requested time and enter your new proposed date and time. Then clickSchedule Order.

You should then see:

If you have any questions, please email us at or gives us a call at (866) 502-9278.

Once an order is scheduled and completed, you will need to officially complete it on the platform. Here's how to complete an order that has been picked up or received to your facility:

From the dashboard, click oncomplete next to the order you'd like to complete.

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From here, you will be able to upload the BOL or any signed paperwork and report any OSDs. Click onComplete Order.

If you have any questions, please email us at or give us a call at (866) 502-9278.

Sometimes an order may be slightly different than what actually arrived or what was picked up. Here's how to report any overages, shortages and/or damages while completing an order in the platform:

From the dashboard, click oncomplete next to the order you're reporting on.

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From here, you will be able to upload the BOL or any signed paperwork and report any OSDs. Click onYes to report any OSDs.

Include all SKUs and quantities associated with the OSDs and upload any photos you may have. Click onComplete Order.

If you have any questions, please email us at or give us a call at (866) 502-9278.

Click onNew Order from the dashboard.

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Click onOutbound, select the facility and (optional) input a custom order number.

You can create your order manually or import a CSV from here.

To create an order manually:

Input the products, quantities and units of measure (pallets, cases or items) from your packing list for the first outbound shipment.

Upload any documents related to this order, like the packing list, by clicking onChoose File.Enter the document name and select what type of document it is.

Select the estimated time the outbound shipment will leave the warehouse. If applicable, leave any comments in theNotessection.

Click onCreate Order.

If you have any questions, please email us ator give us a call at (866) 502-9278.

We're excited to announce our new custom order number feature in the STORD app! You now have the ability to customize the reference number of your order by typing it into theCustom Order # field.

Simply enter your new order number into this field:

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The custom order number will be used as the official reference number associated with that order.

This feature isoptional. If you leave the field blank, STORD will generate an order number for you. to place your orders and see how it works!

If you would like to add additional locations for warehousing, please contact your Account Executive or Operations Specialist. You can also email us at [email protected] or give us a call at (866) 502-9278.

We will be happy to leverage any one of our partners across the United States to accommodate your requirements and SLAs.

Click onNew Order from the dashboard.

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Click onInbound and select a facility and a custom order number.

You can create your order manually or import a CSV from here.

To create an order manually:

Input the products, quantities and units of measure (pallets, cases or items) from your packing list for the first inbound shipment.

Upload any documents related to this order, like the packing list, by clicking onChoose File.Enter the document name and select what type of document it is.

Select the estimated time the inbound shipment will arrive at the warehouse. If applicable, leave any comments in theNotessection.

Click onCreate Order.

If you have any questions, please email us at or give us a call at (866) 502-9278.

How to get started with STORD:

1. Log in to the STORD platform using your email address and password.

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You'll see your STORD dashboard after logging in. From this page, you have access to the left-hand menu.

2. Add your products.

Click onProducts from the menu.

From here you can upload your products manually or via CSV.

To add products manually:

ClickAdd Product.

Fill out the required fields and clickCreate Product.

To add products via CSV:

Download the CSV template and insert your products. Upload by clicking onChoose Fileand selecting your document.

3. Place your first inbound order.

From the dashboard, click onNew Order.

Click onInbound and select a facility and a custom order number.

From here, you can create your order manually or import a CSV.

To create an order manually:

Input the products, quantities and units of measure (pallets, cases or items) from your packing list for the first inbound shipment.

Upload any documents related to this order, like the packing list, by clicking onChoose File. Enter the document name and select what type of document it is.

Select the estimated time the inbound shipment will arrive at the warehouse. If applicable, leave any comments in theNotes section.

Click onCreate Order.

You've successfully gotten started with STORD!

If you have any questions, please email us at or give us a call at (866) 502-9278.

When would I need to clone an order?

Have you ever placed an order and thought,"I would save so much time if I could just replicate an existing order and make some small adjustments?" Well now you can! OurClonebutton allows you to do exactly that.

To clone an order:

ClickActions next to the order you'd like to replicate and clickClone.

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A new order will be created with the same details from the original order, but you'll have the option to edit details such asinbound/outbound, which facility, products/quantities, documents, scheduled time, etc.

Once you've made the necessary changes, click on Create Order.

If you have any questions, please email us at or give us a call at (866) 502-9278.

Click onProductsfrom the menu on the left.

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You can upload your products manually or from CSV from here.

To add a product manually:

ClickAdd Productand fill out the required fields (Product Name and SKU).

To add a product via CSV:

Download the CSV template and input your products.

Upload by clickingChoose File and select your document

If you have any questions, please email us at or give us a call at (866) 502-9278.

Click onInventory from the menu on the left.

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From here you can view all of your inventory, view by facility, and search by product name and SKU. You can also see all available pallets, cases and items in each facility you have with STORD, and export your inventory into a CSV file.

Classic Inventory Table:

For more inventory information, clickView Classic Inventory Table.

This view is formatted as pallets/cases/items, and includes the following information:

Available: what inventory is available to be ordered out

Reserved: what inventory is already scheduled outbound on a pending or scheduled order

On Hand:the total amount of inventory in the warehouse (available and reserved combined)

Inbound:what is currently on its way into the warehouse; already scheduled inbound or a pending scheduled inbound

If you have any questions, please email us at or give us a call at (866) 502-9278.

To add members of your team to the STORD platform, click onSettingsfrom the menu on the left.

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Next click onTeamandInvite more members.

Enter the new user's first name, last name and email address. The new user will receive an email with a link to set up their password and gain access to their account. They will now be able to add products, place orders, etc!

If you have any questions, please email us at or give us a call at (866) 502-9278.

Whether they're bills of lading (blank or signed), pick lists, packing lists or delivery orders, documents are critical to supply chains. On the STORD app, you can keep all shipping documents together where you need them.

To add documents to new orders:

Click onChoose File and upload necessary documents for your order. Input the document name and select what type of document it is.

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To add documents to existing orders:

Occasionally you may need to place an order in a timely fashion before you have all of the necessary documentation. You can go back and upload documents to existing orders at any time.

SelectDocuments from the left-hand menu.

ClickAdd New Document.

You can enter your document name and select which order this document is associated with from here.

If you have any questions, please email us at or give us a call at (866) 502-9278.

When you're adding or editing products, you'll see an option to add a "Restock Quantity."

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Restock Quantity is a feature that allows you to be notified when a specific SKU reaches a certain quantity in your facility. You'll receive an automated email once you reach the inputted quantity, notifying you that you should "restock."

If you have any questions, please email us at or give us a call at (866) 502-9278.