67
NPS
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StoryCorps
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About StoryCorps' Brand
StoryCorps has collected and archived more than 50,000 interviews with over 90,000 participants.
Brand at a Glance
10%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
StoryCorps NPS
StoryCorps's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether StoryCorps's customers would recommend using the product based on a scale of -100 to 100.
StoryCorps Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
StoryCorps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2023 66 | Apr 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StoryCorps Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of StoryCorps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
StoryCorps Product Quality
3.5/5
StoryCorps has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock StoryCorps' overall Product Quality score rated by its users and customers.
StoryCorps Product Information
StoryCorps’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://storycorps.org
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Mobile App
SaaS
StoryCorps Pricing
StoryCorps ROI & Value For Money
3.9/5
StoryCorps has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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StoryCorps Customer Satisfaction (CSAT)
StoryCorps Customer Satisfaction (CSAT) Score
67 / 100
StoryCorps has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
StoryCorps Customer Service
4.2/5
StoryCorps has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About StoryCorps's Customer Service
Address
80 Hanson Place, 2nd Floor , Brooklyn, NY
Website
http://storycorps.org
Phone Number
(646) 723-7020
StoryCorps as an Employer
3.7/5
StoryCorps has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
StoryCorps scored a 67 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of StoryCorps would recommend the brand to a friend. ENPS measures how likely StoryCorps employees would recommend working at StoryCorps to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
