-100
NPS
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Stottler Henke Associates
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About Stottler Henke Associates' Brand
Stottler Henke Associates, Inc. creates and applies artificial intelligence and other advanced software technologies to solve problems.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Stottler Henke Associates NPS
Stottler Henke Associates's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Stottler Henke Associates's customers would recommend using the product based on a scale of -100 to 100.
Stottler Henke Associates Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Stottler Henke Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stottler Henke Associates Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Stottler Henke Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stottler Henke Associates Product Quality
2.5/5
Stottler Henke Associates has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stottler Henke Associates' overall Product Quality score rated by its users and customers.
Stottler Henke Associates Product Information
Stottler Henke Associates’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Stottler Henke Associates Pricing
Stottler Henke Associates ROI & Value For Money
2.5/5
Stottler Henke Associates has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Stottler Henke Associates' overall ROI score rated by its users and customers.
Stottler Henke Associates Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stottler Henke Associates Customer Service
2/5
Stottler Henke Associates has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Stottler Henke Associates' overall Customer Service score rated by its users and customers.
About Stottler Henke Associates's Customer Service
Address
1650 S. Amphlett Blvd., Suite 300, San Mateo, CA 94402-2516
Website
https://www.stottlerhenke.com
Phone Number
6509312700
Stottler Henke Associates's Social Links
Stottler Henke Associates as an Employer
3.7/5
Stottler Henke Associates has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Stottler Henke Associates
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Stottler Henke Associates scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Stottler Henke Associates would recommend the brand to a friend. ENPS measures how likely Stottler Henke Associates employees would recommend working at Stottler Henke Associates to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
