-34
NPS
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Strayer University
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About Strayer University's Brand
Strayer University is a higher educational institution in Herndon, Virginia that offers various under graduate and graduat academic programs
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Strayer University NPS
Strayer University's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Strayer University's customers would recommend using the product based on a scale of -100 to 100.
Strayer University Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Strayer University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2023 -33 | Nov 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strayer University Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Strayer University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Strayer University Product Quality
3.4/5
Strayer University has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Strayer University's overall Product Quality score rated by its users and customers.
Strayer University Product Information
Strayer University’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.strayer.edu
- Company Size
- 201-500 Employees
Industry
Tech
Education
Strayer University Pricing
Strayer University ROI & Value For Money
2.8/5
Strayer University has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Strayer University's overall ROI score rated by its users and customers.
Strayer University Customer Satisfaction (CSAT)
Strayer University Customer Satisfaction (CSAT) Score
67 / 100
Strayer University has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Strayer University Customer Service
3.2/5
Strayer University has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Strayer University's Customer Service
Address
10825 Financial Centre Pkwy Ste 400, Herndon, VA 35243
Website
http://www.strayer.edu
Phone Number
(205) 453-6300
Strayer University as an Employer
Consumer vs. Employees
Strayer University scored a -34 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Strayer University would recommend the brand to a friend. ENPS measures how likely Strayer University employees would recommend working at Strayer University to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
