-20
NPS
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Stroma Medical
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About Stroma Medical's Brand
Stroma Medical is a medical device company that develops a laser system for permanent eye color change.
Brand at a Glance
87%
Customer Loyalty
2.8/5
Product Quality
2.3/5
Pricing
2.7/5
Customer Service
Stroma Medical NPS
Stroma Medical's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Stroma Medical's customers would recommend using the product based on a scale of -100 to 100.
Stroma Medical Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Stroma Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Mar 2021 -33 | Mar 2021 | -33 |
Aug 2021 -50 | Aug 2021 | -50 |
Aug 2024 -20 | Aug 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stroma Medical Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Stroma Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stroma Medical Product Quality
2.8/5
Stroma Medical has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Stroma Medical's overall Product Quality score rated by its users and customers.
Stroma Medical Product Information
Stroma Medical’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Stroma Medical Pricing
Stroma Medical ROI & Value For Money
2.3/5
Stroma Medical has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Stroma Medical Customer Satisfaction (CSAT)
Stroma Medical Customer Satisfaction (CSAT) Score
50 / 100
Stroma Medical has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stroma Medical Customer Service
2.7/5
Stroma Medical has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Stroma Medical's Customer Service
Address
Irvine, CA
Website
http://www.stromamedical.com/
Phone Number
949-207-3312
Stroma Medical as an Employer
4.7/5
Stroma Medical has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Stroma Medical scored a -20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Stroma Medical would recommend the brand to a friend. ENPS measures how likely Stroma Medical employees would recommend working at Stroma Medical to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
