28
NPS
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Studer Group
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About Studer Group's Brand
Studer Group, a Gulf Breeze, FL-based healthcare performance improvement firm.
Brand at a Glance
42%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Studer Group NPS
Studer Group's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Studer Group's customers would recommend using the product based on a scale of -100 to 100.
Studer Group Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Studer Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Jun 2021 -50 | Jun 2021 | -50 |
Sep 2021 0 | Sep 2021 | 0 |
Dec 2021 25 | Dec 2021 | 25 |
Jan 2022 40 | Jan 2022 | 40 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 29 | Oct 2022 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Studer Group Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Studer Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Studer Group Product Quality
3.6/5
Studer Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Studer Group's overall Product Quality score rated by its users and customers.
Studer Group Product Information
Studer Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.studergroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Studer Group Pricing
Studer Group ROI & Value For Money
3.1/5
Studer Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Studer Group Customer Satisfaction (CSAT)
Studer Group Customer Satisfaction (CSAT) Score
66 / 100
Studer Group has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Studer Group Customer Service
3.2/5
Studer Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Studer Group's Customer Service
Address
913 Gulf Breeze Parkway, Suite 6, Gulf Breeze, FL
Website
http://www.studergroup.com
Phone Number
850-439-5839
Studer Group as an Employer
4.7/5
Studer Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Studer Group scored a 28 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Studer Group would recommend the brand to a friend. ENPS measures how likely Studer Group employees would recommend working at Studer Group to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
