91
NPS
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Sub Pop
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About Sub Pop's Brand
Sub Pop is a medium-sized independent record label that releases record albums and popularizes grunge music.
Brand at a Glance
60%
Customer Loyalty
4.4/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Sub Pop NPS
Sub Pop's Net Promoter Score (NPS) is a 91 with 91% Promoters, 9% Passives, and 0% Detractors. Net Promoter Score tracks whether Sub Pop's customers would recommend using the product based on a scale of -100 to 100.
Sub Pop Overall NPS
| 91% | Promoters |
|---|---|
| 9% | Passives |
| 0% | Detractors |
Sub Pop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 66 | Jan 2022 | 66 |
Aug 2022 75 | Aug 2022 | 75 |
Feb 2023 80 | Feb 2023 | 80 |
Mar 2023 85 | Mar 2023 | 85 |
May 2023 88 | May 2023 | 88 |
Oct 2023 90 | Oct 2023 | 90 |
Mar 2024 90 | Mar 2024 | 90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sub Pop Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Sub Pop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sub Pop Product Quality
4.4/5
Sub Pop has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sub Pop's overall Product Quality score rated by its users and customers.
Sub Pop Product Information
Sub Pop’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.subpop.com/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Sports & Entertainment
Sub Pop Pricing
Sub Pop ROI & Value For Money
3.6/5
Sub Pop has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Sub Pop Customer Satisfaction (CSAT)
Sub Pop Customer Satisfaction (CSAT) Score
86 / 100
Sub Pop has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sub Pop Customer Service
3.4/5
Sub Pop has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sub Pop's overall Customer Service score rated by its users and customers.
About Sub Pop's Customer Service
Address
2013 Fourth Avenue, Third Floor, Seattle, WA
Website
https://www.subpop.com/
Phone Number
(206) 441-8441
Sub Pop as an Employer
Consumer vs. Employees
Sub Pop scored a 91 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sub Pop would recommend the brand to a friend. ENPS measures how likely Sub Pop employees would recommend working at Sub Pop to a friend.
Net Promoter Score
91
NPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
