80
NPS
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Brand Page
Sugar23
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About Sugar23 Brand
Founded in 2017 by Academy Award®-winning manager-producer Michael Sugar, Sugar23 is an emerging management and creative platform. We specialize in creating original, premium content across all media, incubating and investing in brands and companies, and providing strategic advisory for branding, production, and other go-to-market needs for companies across industries and stages.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Sugar23 NPS
Sugar23's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Sugar23's customers would recommend using the product based on a scale of -100 to 100.
Sugar23 Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Sugar23 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
May 2022 66 | May 2022 | 66 |
Nov 2022 75 | Nov 2022 | 75 |
Aug 2023 80 | Aug 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sugar23 Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sugar23 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sugar23 Product Quality
4/5
Sugar23 has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sugar23 overall Product Quality score rated by its users and customers.
Sugar23 Product Information
Sugar23’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.sugar23.com/
- Company Size
- 11-50 Employees
Industry
Media and Entertainment
Sugar23 Pricing
Sugar23 ROI & Value For Money
4.1/5
Sugar23 has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Sugar23 Customer Satisfaction (CSAT)
Sugar23 Customer Satisfaction (CSAT) Score
100 / 100
Sugar23 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sugar23 Customer Service
3.9/5
Sugar23 has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Sugar23 overall Customer Service score rated by its users and customers.
About Sugar23's Customer Service
Address
641 N Larchmont Blvd, Los Angeles, CA 90004
Website
https://www.sugar23.com/
Phone Number
3239876000
Sugar23's Social Links
Sugar23 as an Employer
3.4/5
Sugar23 has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Sugar23 scored a 80 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sugar23 would recommend the brand to a friend. ENPS measures how likely Sugar23 employees would recommend working at Sugar23 to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
