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SugarAI Company Culture
SugarAI Culture
This score is derived from employee ratings & reviews3.8/5
SugarAI's Overall Culture is rated B
Top Rated Culture Dimensions
Team
A-Meetings
B+CEO Rating
BHappiness
BPerks & Benefits
BSugarAI CEO
Top 25%Top 25% of Similar Size Companies on Comparably
David Roberts
73 /100
See More
Diversity at SugarAI
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Diverse employees at SugarAI have rated Team, Meetings, and Work Culture as the highest categories they have scored
Women at SugarAI
Bottom 35%Bottom 35% of Similar Size Companies on Comparably
C-
Women at SugarAI have rated Happiness, Team, and Office Culture as the highest categories they have scored
SugarAI eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
22
SugarAI employees are 22% more likely to recommend SugarAI as a great place to work
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Working at SugarAI
Working at SugarAI is rated average by 49 employees, across various culture dimensions. SugarAI employees are most satisfied about Team, Meetings, and CEO Rating categories, putting SugarAI’s culture in the Top 35% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in San Francisco. See below in detail how working at SugarAI was rated by employees.
Overall Company Culture at SugarAI
B
Overall Company Culture at SugarAI is rated B
Last updated a day ago
Top
35%
SugarAI ranks in the Top 35% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
SugarAI Employee Reviews
Out of 23 SugarAI employee reviews, 79% were positive. The remaining 21% were constructive reviews with the goal of helping SugarAI improve their work culture.
| Positive Reviews | 79% |
|---|---|
| Constructive Feedback | 21% |
Positive Reviews From SugarAI Employees
- What did you like most about the interview process?Different people with different roles interviewing me, clear and quick feedback
- What did you like most about the interview process?Open dialogue and willingness to discuss the pros and cons
- What do you like best about the leadership team?Believe in the team, encourage people to learn, keep improving, motivate them...
Constructive Feedback From SugarAI Employees
- What does the leadership team need to get better at?vision, execution, communication, motivation, realitic
- What would you improve about your company's interview process?If there is an interview with a current employee, it should be monitored. It was the most unprofessional, very discriminating and conflicted everything I was told by both upper management and HR. Follow up & update after final interview or at least respond to someone's email & call
- What would you most like to see improved at your company?Marketing is by far needs the most improvement.
SugarAI Company Information
SugarAI Company Overview
SugarAI: the CRM that actually helps sellers sell. • B2B sellers know exactly where to focus, who to engage, and what to do next. • AI uses customer and prospect data to highlight real opportunities and flag threats early.
SugarAI was founded in 2004 and its current CEO is David Roberts. Since its inception 22 years ago, SugarAI has grown to 495 employees.
SugarAI Mission, Vision & Values
SugarAI Mission Statement
Unlock sales potential:? We exist to help sellers sell.?
SugarAI Vision Statement
Precision Selling: A world ?where every seller operates ?with precision – confidently protecting their business ?and expanding relationships and success by knowing where to focus, who to engage, and what to do next.?
SugarAI Values
- All About Customer
- Feedback As Fuel
- Scale For Our Future
| Headquarter | 548 Market St, PMB 59423 San Francisco, CA 94104 United States of America |
|---|---|
| Website | sugarai.com/ |
| Founding Date | 2004 |
| Company Status | Private |
| Jobs | jobs.lever.co/sugarcrm |
| Social Sites |
SugarAI Competitors
SugarAI competitors include HubSpot, Salesforce, IBM, and SAP. SugarAI ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how SugarAI compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
SugarAI Employees
SugarAI has 495 employees. 49 employees at SugarAI have reviewed SugarAI across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a day ago.
Overall, the 49 SugarAI employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SugarAI are generally satisfied with their total compensation at SugarAI, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SugarAI are extremely happy with their team. 49 Participants grade the quality of their coworkers an A-. The majority believe the meetings at SugarAI are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SugarAI believe the environment at SugarAI is positive. Most Participants believe the pace of work at SugarAI is comfortably fast. About 67% of the employees at SugarAI work 8 hours or less, while 4% of them have an extremely long day - longer than twelve hours.
Overall, the employees at SugarAI are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
SugarAI employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at SugarAI report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at SugarAI have 2 meetings
Meetings
A Day in the Life
92% of SugarAI employees look forward to interacting with their team every day
Coworkers
A Day in the Life
SugarAI employees most often take 15-20 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
83% of SugarAI employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
SugarAI employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
86% of SugarAI employees call their work environment positive
Environment
Joining SugarAI - Employee Onboarding
The prevailing opinion from employees about joining SugarAI is that the company was very prepared on their first day. SugarAI employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SugarAI KPIs and OKRs
Employees’ understanding of SugarAI's KPIs and OKRs is essential for its success. Out of 6 SugarAI employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SugarAI CEO & Leadership
SugarAI CEO - David Roberts
73 /100
SugarAI’s CEO David Roberts started in this role in 2024. David’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in San Francisco. SugarAI’s CEO is highly regarded especially by employees in the Sales department, employees with 1 to 3 Years experience, and Female employees. However, Asian or Pacific Islander employees, employees in the Product department, and employees with 3 to 6 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to SugarAI’s competitors, David Roberts ranks right below SAP CEO Christian Klein. Under Roberts’s leadership, SugarAI employee respondents are most happy about their Team and the company’s Meetings. Professional Development and Diversity are two areas, according to respondents, where SugarAI could stand to see real improvement.
SugarAI Leadership
The SugarAI Executive Team is rated a “C+” and led by CEO David Roberts, EVP, WW Sales Juan Herrera, and Corporate Director Frank Fanzilli
David Roberts CEO / President
David Roberts serves as the CEO / President of SugarAI.
Juan Herrera EVP, WW Sales
Juan Herrera serves as the EVP, WW Sales of SugarCRM. Juan started at SugarCRM in November of 2014. Juan is currently... read more
Frank Fanzilli Corporate Director
Frank Fanzilli serves as the Corporate Director of SugarCRM. Frank started at SugarCRM in December of 2015. Frank is... read more
Scott Fratianne Senior Director, Global Channel Programs
Scott Fratianne serves as the Senior Director, Global Channel Programs of SugarCRM. Scott started at SugarCRM in... read more
Rich Green Chief Product Officer and CTO
Rich Green serves as the Chief Product Officer and CTO of SugarCRM. Rich started at SugarCRM in January of 2016. Rich... read more
Jerry Straw SVP Sales - Americas
Jerry Straw serves as the SVP Sales - Americas of SugarCRM. Jerry started at SugarCRM in July of 2018. Jerry is... read more
Karen Willem CFO
Karen Willem serves as the CFO of SugarCRM. Karen started at SugarCRM in January of 2017. Karen is currently based in... read more
Patrick Pahl Vice President Marketing Programs and Alliances
Patrick Pahl serves as the Vice President Marketing Programs and Alliances of SugarCRM. Patrick started at SugarCRM in... read more
Jorge Arroyo SVP of Engineering and Fellow
Jorge Arroyo serves as the SVP of Engineering and Fellow of SugarCRM. Jorge started at SugarCRM in November of 2018.... read more
SugarAI Salaries
How much does SugarAI pay?
How much do people at SugarAI get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at SugarAI is $131,471, or $63 per hour, while the estimated median salary is $155,464, or $74 per hour.
At SugarAI, the highest paid job is a General Counsel at $309,363 annually and the lowest is an Admin Assistant at $43,872 annually. Average SugarAI salaries by department include: Marketing at $202,866, Business Development at $134,767, Engineering at $148,373, and Sales at $293,662. Half of SugarAI salaries are above $155,464.
29 employees at SugarAI rank their Compensation in the Top 40% of similar sized companies in the US (based on 97 ratings) while 29 employees at SugarAI rank their Perks And Benefits in the Top 25% of similar sized companies in the US (based on 33 ratings).
Last updated a day ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $77k | $77k | 1st Percentile |
20th Percentile $116k | $116k | 20th Percentile |
40th Percentile $154k | $154k | 40th Percentile |
60th Percentile $213k | $213k | 60th Percentile |
80th Percentile $295k | $295k | 80th Percentile |
100th Percentile $372k | $372k | 100th Percentile |
$131,471*
Average Compensation
$155,464*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
SugarAI Salaries by Department
Diversity & Inclusion at SugarAI
Diverse employees at SugarAI score the company 64/100 across various culture categories, placing SugarAI in the Bottom 30% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at SugarAI across various culture dimensions.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.
Ranked Culture the Highest
Ranked Culture the Lowest
SugarAI Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Work From Home Policy
SugarAI PTO
SugarAI's PTO and Vacation policy typically gives 15-20 days off a year. Paid Time Off is SugarAI's 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. SugarAI's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SugarAI Careers
SugarAI Jobs
No Recent Jobs found for SugarAI on Comparably
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H1B Visa
In 2019, SugarAI applied for 8 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
SugarAI has a total of 495 employees
8
Total Applied
H1B Applications Outcome
- 100% Granted (8 out of 8)
- 0% Denied ( out of 8)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 8)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 8)
This data was calculated using publicly sourced data from OFLC Performance Data
Let SugarAI Know You Want To Work There
Overview of Candidates Interested in SugarAI on Comparably
Candidates By Department
All Industries | 26% | |
|---|---|---|
Engineering | 22% | |
Product | 11% | |
IT | 11% | |
Customer Support | 7% | |
Other | 24% |
Candidates By Location
San Francisco | 17% | |
|---|---|---|
New York City | 7% | |
Denver | 7% | |
Chicago | 4% | |
Sunnyvale | 4% | |
Other | 61% |
Frequently Asked Questions regarding SugarAI
What is SugarAI address?
SugarAI location is at 548 Market St, PMB 59423
Who is the CEO of SugarAI?
SugarAI CEO is David Roberts, their score by employees is 73
What is SugarAI eNPS?
The eNPS for SugarAI is 22
What is the salary for SysAdmin in SugarAI?
SysAdmin average salary in the US is 116k
What are the salaries in the Engineering in SugarAI?
The average salaries for Engineering in SugarAI is 148k
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