They still use manual tracking of packed products, no sense of organization and an ex teacher is trying to juggle it all with no experience. Never any positive comments to staff and everyone is left to their own devices to figure things out. No communication, procedures are not standardized, Crazy!
Why do you feel undervalued and what would make you feel better about your compensation?
Certainly could provide benefits, flex time, stop blaming systems for orders not filled and do something about lack of systems
What's going wrong and how can it be improved?
Orders don't get filled in timely manner, or substitutions are made. Customers are not notified if their choices are unavailable, the orders sit in a room for days without being filled. Many mistakes are made in shipping, scanning and orders are mixed up constantly.
What would you improve about your company's interview process?
Basically during busy season, they take all able bodies. They use a temp agency and no one even really meets the boss. Turnover is 90% during busy season and no one in management cares. Some team leaders are attitude-prone and difficult to deal with
What does the leadership team need to get better at?
Use technology so they know what has been ordered, what is in the warehouse, how to retain GOOD employees, communicate procedures, stop rotating people into a different job everyday. Let them learn the job first. See who is good at what, give incentives to use urgency. Communicate in spanish AND ENG
What is most positive about the culture and environment at your company?
Many people last only a week or two because they get rotated in to a different job every day and never learn it completely. By the time they get back to doing that same job, everything about it has changed and there is no written documentation or procedures manual. People are constantly on cell phon
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