25
NPS
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SULLIVAN COTTER AND ASSOCIATES
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About SULLIVAN COTTER AND ASSOCIATES' Brand
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
SULLIVAN COTTER AND ASSOCIATES NPS
SULLIVAN COTTER AND ASSOCIATES's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether SULLIVAN COTTER AND ASSOCIATES's customers would recommend using the product based on a scale of -100 to 100.
SULLIVAN COTTER AND ASSOCIATES Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
SULLIVAN COTTER AND ASSOCIATES NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SULLIVAN COTTER AND ASSOCIATES Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of SULLIVAN COTTER AND ASSOCIATES users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SULLIVAN COTTER AND ASSOCIATES Product Quality
3.6/5
SULLIVAN COTTER AND ASSOCIATES has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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SULLIVAN COTTER AND ASSOCIATES Product Information
SULLIVAN COTTER AND ASSOCIATES’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://sullivancotter.com/
- Company Size
- 51-200 Employees
Industry
Tech
SULLIVAN COTTER AND ASSOCIATES Pricing
SULLIVAN COTTER AND ASSOCIATES ROI & Value For Money
3.4/5
SULLIVAN COTTER AND ASSOCIATES has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SULLIVAN COTTER AND ASSOCIATES Customer Satisfaction (CSAT)
SULLIVAN COTTER AND ASSOCIATES Customer Satisfaction (CSAT) Score
75 / 100
SULLIVAN COTTER AND ASSOCIATES has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SULLIVAN COTTER AND ASSOCIATES Customer Service
3.4/5
SULLIVAN COTTER AND ASSOCIATES has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About SULLIVAN COTTER AND ASSOCIATES's Customer Service
Address
Minneapolis, MN 55402
Website
https://sullivancotter.com/
SULLIVAN COTTER AND ASSOCIATES as an Employer
2.6/5
SULLIVAN COTTER AND ASSOCIATES has a 2.6/5 stars for its overall company culture rated by their employees
top
40%
CEO of SULLIVAN COTTER AND ASSOCIATES
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SULLIVAN COTTER AND ASSOCIATES scored a 25 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of SULLIVAN COTTER AND ASSOCIATES would recommend the brand to a friend. ENPS measures how likely SULLIVAN COTTER AND ASSOCIATES employees would recommend working at SULLIVAN COTTER AND ASSOCIATES to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
