33
NPS
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Summit ESP
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About Summit ESP's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Summit ESP NPS
Summit ESP's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Summit ESP's customers would recommend using the product based on a scale of -100 to 100.
Summit ESP Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Summit ESP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit ESP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Summit ESP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit ESP Product Quality
4/5
Summit ESP has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit ESP's overall Product Quality score rated by its users and customers.
Summit ESP Product Information
Summit ESP’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Oil & Energy
Summit ESP Pricing
Summit ESP ROI & Value For Money
4/5
Summit ESP has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit ESP's overall ROI score rated by its users and customers.
Summit ESP Customer Satisfaction (CSAT)
Summit ESP Customer Satisfaction (CSAT) Score
100 / 100
Summit ESP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Summit ESP Customer Service
4/5
Summit ESP has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit ESP's overall Customer Service score rated by its users and customers.
Summit ESP as an Employer
2.8/5
Summit ESP has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Summit ESP scored a 33 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit ESP would recommend the brand to a friend. ENPS measures how likely Summit ESP employees would recommend working at Summit ESP to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
