6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Summit Health
Marketing or Exec? Claim Your Free Account
About Summit Health's Brand
Summit Health, a leading provider of on-site prevention and wellness services.
Brand at a Glance
80%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Summit Health NPS
Summit Health's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether Summit Health's customers would recommend using the product based on a scale of -100 to 100.
Summit Health Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
Summit Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 20 | Mar 2022 | 20 |
May 2022 0 | May 2022 | 0 |
Aug 2022 15 | Aug 2022 | 15 |
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 27 | Feb 2023 | 27 |
Apr 2023 17 | Apr 2023 | 17 |
Sep 2023 16 | Sep 2023 | 16 |
Mar 2024 22 | Mar 2024 | 22 |
Jun 2024 13 | Jun 2024 | 13 |
Sep 2024 5 | Sep 2024 | 5 |
Jan 2025 6 | Jan 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Summit Health NPS by Gender
Summit Health's NPS was rated -34 by Female customers on Comparably.
Female
-34
Summit Health's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Summit Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Summit Health NPS by Ethnicity
Summit Health's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Summit Health Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Summit Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Summit Health Customer Loyalty Score by Gender
Summit Health's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Summit Health.
Female
100%
Yes
Male
N/A
Yes
Summit Health Customer Loyalty Score by Ethnicity
Summit Health's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Summit Health.
100
out of 100
Caucasian
Summit Health Product Quality
3/5
Summit Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Health's overall Product Quality score rated by its users and customers.
Summit Health Product Information
Summit Health’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Summit Health Product Quality
Summit Health's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Summit Health's Product Quality.
Ranked Summit Health Product Quality the Highest
Summit Health Product Quality Score by Gender
Summit Health's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Summit Health.
Female
3.1/5
Male
N/A
Summit Health Product Quality Score by Ethnicity
Summit Health's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Summit Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Summit Health Pricing
Summit Health ROI & Value For Money
3.3/5
Summit Health has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Health's overall ROI score rated by its users and customers.
Quick Insights into Summit Health ROI
Summit Health's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Summit Health's ROI score.
Ranked Summit Health ROI the Highest
Summit Health ROI Score by Gender
Summit Health's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Summit Health.
Female
2.5/5
Male
N/A
Summit Health ROI Score by Ethnicity
Summit Health's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Summit Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Summit Health Customer Satisfaction (CSAT)
Summit Health Customer Satisfaction (CSAT) Score
64 / 100
Summit Health has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
46%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Summit Health Customer Satisfaction
Summit Health's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Summit Health's Customer Satisfaction.
Ranked Summit Health Customer Satisfaction the Highest
Summit Health Customer Satisfaction Score by Gender
Summit Health's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Summit Health.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Summit Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Summit Health's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Summit Health.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Summit Health Customer Service
3.4/5
Summit Health has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Summit Health's overall Customer Service score rated by its users and customers.
About Summit Health's Customer Service
Address
27175 Haggerty Road, Novi, MI
Website
https://www.summithealth.com/
Phone Number
(248)799-8303
Quick Insights into Summit Health Customer Service
Summit Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Summit Health's Customer Service score.
Ranked Summit Health Customer Service the Highest
Summit Health Customer Service Score by Gender
Summit Health's Customer Service score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Summit Health.
Female
3/5
Male
N/A
Summit Health Customer Service Score by Ethnicity
Summit Health's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Summit Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Summit Health as an Employer
3.8/5
Summit Health has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Summit Health scored a 6 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Summit Health would recommend the brand to a friend. ENPS measures how likely Summit Health employees would recommend working at Summit Health to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
