Sun Life Employee Reviews
Out of 178 Sun Life employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Sun Life improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Sun Life compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Great leadership team at sun life
Very transparent, discuss short term goals
They are very innovative in decision making
The town constant communication to everyone at the conoany of relevant things going on.
Upper level leaders are engaging and motivating.
What does the leadership team need to get better at?
They should become better at listening
Unqualified manager. She was promoted from assistant manager to a director without any technical or people management knowledge. Yet inadequately qualified, she was hiring, firing, promoting and ignoring.
Considering their employees, mentally & financially
Clearer reporting responsibilities and performance ratings.
They don't hire external enough and middle managers seem to never know what's going on, how to deal with teams dynamics, market changes, etc. The company struggles to develop competent leaders and rather promotes anyone with out verification of credibility and competencies.
What is the best part about your compensation package?
Everything except my base for real
Bonus, salary, vacation, are great
Base salary is the best part
Annual bonus opportunity which ties-back to business results.
Review from HR Dept
overall fair, I tend to believe
Why do you feel undervalued and what would make you feel better about your compensation?
The call center would be a great department if a escalation team was available. More support from management and a case analyst would call back unhappy clients. Senior analyst would be more helpful.
Not according to market standards
Performance reviews could be based on actual metrics instead of being poorly defined.
I am not paid market value for my education or experience. I see other colleagues with less experience who are compensated because they are "friends" with leadership. Compensation for African Americans at Sun Life isn't comparable to other groups in the company.
Salary below market rate, NCR work culture not the best i have seen up till now
What are some of the best things about your team?
The communication is the best part
Hybrid, talented, fun, candid, driven.
Cohesive, collaborative, helpful and always wiling to share.
Review from HR Dept
depending on the team members, it can be efficient
Proactive, encourage, trust, cooperate, patient
What do your coworkers need to improve and how could you work together better?
Most call center employees are exceptionally great.
I think eliminating biases and enforcing accountability would help improve many teams within Sun Life. I was told I didn't have to complete the training on "biases," just skip through the topics which is probably the mindset of many people within Sun Life.
To many high paid people without experience
We need to improve our working conditions, Unionizing would be a great start
What is most positive about the culture and environment at your company?
Its extremely inclusive and cares about our wellbeing outside of work
Sun Life is an inclusive and collaborative culture overall.
Review from HR Dept
Agiles, constrctive, respect, willing to learn
most of my colleagues respect my conservative, traditional values
People are nice, aproachable and friendly.
What needs to change to make the company culture better?
management at the director's level exclusively
Better leadership is the only thing to turn this negative experience around
More attention on employee development.
Stronger Leadership in middle managers. Better hiring
Less pressure on workers, more fair compensation
What did you like most about the interview process?
How nice people working there were in general
Panel interview was easy to complete, quick & fast
Long chat to let you understand more about the company and team dynamics
Relaxed. Simple questions and easy to prepare for
friendly, easy-going, sincere people [4]
What would you improve about your company's interview process?
I think those interviewing should give more insight on the position and culture of the company.
What makes you most happy at work?
That there are lots of different kinds of people working well together
Social interactions with others in the department, solving problems for clients, feeling confident in my abilities
You are recognized for a job well done.
Review from HR Dept
challenging more advance tasks which I was not assigned to and had to leave
Colleague, teamwork, respect and engagement
What's going wrong and how can it be improved?
Better leadership will drastically change this experience
Client facing reps don't have the power to fix things and many things that directly impact clients are changed without consulting or notifying the client facing workers
comunication,lunch, team building, bennifits, educaton about the products
What do you like best about your company?
respectful culture with integrity, focused on people and results, strong focus on diversity, equity, and inclusion
What would you most like to see improved at your company?
more diversity of leadership at the executive level, more empowerment and moving away from traditional hierarchy and ways of working