Sun Life Employee Reviews
Out of 180 Sun Life employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Sun Life improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Sun Life compared to all other departments at the company.
What does the leadership team need to get better at?
They should become better at listening
Unqualified manager. She was promoted from assistant manager to a director without any technical or people management knowledge. Yet inadequately qualified, she was hiring, firing, promoting and ignoring.
Considering their employees, mentally & financially
Clearer reporting responsibilities and performance ratings.
They don't hire external enough and middle managers seem to never know what's going on, how to deal with teams dynamics, market changes, etc. The company struggles to develop competent leaders and rather promotes anyone with out verification of credibility and competencies.
Why do you feel undervalued and what would make you feel better about your compensation?
The call center would be a great department if a escalation team was available. More support from management and a case analyst would call back unhappy clients. Senior analyst would be more helpful.
Not according to market standards
Performance reviews could be based on actual metrics instead of being poorly defined.
I am not paid market value for my education or experience. I see other colleagues with less experience who are compensated because they are "friends" with leadership. Compensation for African Americans at Sun Life isn't comparable to other groups in the company.
Salary below market rate, NCR work culture not the best i have seen up till now
What do your coworkers need to improve and how could you work together better?
Most call center employees are exceptionally great.
I think eliminating biases and enforcing accountability would help improve many teams within Sun Life. I was told I didn't have to complete the training on "biases," just skip through the topics which is probably the mindset of many people within Sun Life.
To many high paid people without experience
We need to improve our working conditions, Unionizing would be a great start
What needs to change to make the company culture better?
management at the director's level exclusively
Better leadership is the only thing to turn this negative experience around
More attention on employee development.
Stronger Leadership in middle managers. Better hiring
Less pressure on workers, more fair compensation
What would you improve about your company's interview process?
I think those interviewing should give more insight on the position and culture of the company.
What's going wrong and how can it be improved?
Better leadership will drastically change this experience
Client facing reps don't have the power to fix things and many things that directly impact clients are changed without consulting or notifying the client facing workers
comunication,lunch, team building, bennifits, educaton about the products
What would you most like to see improved at your company?
more diversity of leadership at the executive level, more empowerment and moving away from traditional hierarchy and ways of working