-34
NPS
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Sunstates Security
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About Sunstates Security's Brand
Sunstates Security is an industry leader with a differentiated approach to providing quality contract security services to Fortune 500 companies, municipalities, and small business entities alike. Sunstates has millions of hours of contract security experience, and all the resources and strength you expect from the largest providers, but our organization is uniquely structured to ensure consistently superior, client-centric service at the local level.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Sunstates Security NPS
Sunstates Security's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Sunstates Security's customers would recommend using the product based on a scale of -100 to 100.
Sunstates Security Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Sunstates Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Oct 2024 -33 | Oct 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunstates Security Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sunstates Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunstates Security Product Quality
2.7/5
Sunstates Security has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunstates Security's overall Product Quality score rated by its users and customers.
Sunstates Security Product Information
Sunstates Security’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Sunstates Security Pricing
Sunstates Security ROI & Value For Money
2.5/5
Sunstates Security has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunstates Security's overall ROI score rated by its users and customers.
Sunstates Security Customer Satisfaction (CSAT)
Sunstates Security Customer Satisfaction (CSAT) Score
50 / 100
Sunstates Security has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunstates Security Customer Service
2.5/5
Sunstates Security has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunstates Security's overall Customer Service score rated by its users and customers.
About Sunstates Security's Customer Service
Address
801 Corporate Center Dr Suite 300, Raleigh, NC 27607
Website
https://www.sunstatessecurity.com/
Phone Number
866-710-2019
Sunstates Security's Social Links
Sunstates Security as an Employer
4.2/5
Sunstates Security has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sunstates Security scored a -34 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunstates Security would recommend the brand to a friend. ENPS measures how likely Sunstates Security employees would recommend working at Sunstates Security to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 58% | Promoters |
|---|---|
| 6% | Passive |
| 36% | Detractors |
