25
NPS
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SupportYourApp
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About SupportYourApp's Brand
An Intelligent Support-as-a-Service company that provides secure technical, customer support and CX services to growing companies.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
SupportYourApp NPS
SupportYourApp's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether SupportYourApp's customers would recommend using the product based on a scale of -100 to 100.
SupportYourApp Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
SupportYourApp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
May 2024 83 | May 2024 | 83 |
Jun 2024 75 | Jun 2024 | 75 |
Jul 2024 55 | Jul 2024 | 55 |
Aug 2024 40 | Aug 2024 | 40 |
Oct 2024 27 | Oct 2024 | 27 |
Feb 2025 27 | Feb 2025 | 27 |
Mar 2025 31 | Mar 2025 | 31 |
Apr 2025 22 | Apr 2025 | 22 |
Nov 2025 27 | Nov 2025 | 27 |
Jan 2026 20 | Jan 2026 | 20 |
Apr 2026 25 | Apr 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SupportYourApp NPS by Gender
Female customers rated SupportYourApp's NPS 50 points higher than Male customers.
Male
0
SupportYourApp's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
50
SupportYourApp's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
SupportYourApp NPS by Age
SupportYourApp's NPS was rated 25 points by customers ages 31-35 on Comparably.
SupportYourApp NPS by Usage
SupportYourApp's NPS was rated the highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
SupportYourApp Customer Reviews
Out of the 2 SupportYourApp customer reviews 2 were positive and 0 were constructive. SupportYourApp customer reviews reflect that all customers have a favorable experience using the products/services of the company.
SupportYourApp Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of SupportYourApp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SupportYourApp Customer Loyalty Score by Gender
Male customers rated SupportYourApp's Customer Loyalty score 22% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SupportYourApp.
Male
100%
Yes
Female
78%
Yes
SupportYourApp Customer Loyalty Score by Age
SupportYourApp's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SupportYourApp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
SupportYourApp Customer Loyalty Score by Usage
SupportYourApp's Customer Loyalty score was rated the highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SupportYourApp Customer Loyalty Score by Industry
SupportYourApp's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SupportYourApp Product Quality
4/5
SupportYourApp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SupportYourApp's overall Product Quality score rated by its users and customers.
SupportYourApp Product Information
SupportYourApp’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SupportYourApp's product the highest.
- Website
- https://supportyourapp.com/
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
Quick Insights into SupportYourApp Product Quality
SupportYourApp's Product Quality score was rated highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and rated lowest by customers who have used SupportYourApp's products/services for 2 to 5 Years.
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Ranked SupportYourApp Product Quality the Highest
Ranked SupportYourApp Product Quality the Lowest
SupportYourApp Product Quality Score by Gender
Female customers rated SupportYourApp's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SupportYourApp.
Male
4.3/5
Female
4.4/5
SupportYourApp Product Quality Score by Age
SupportYourApp's Product Quality score was rated 4.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SupportYourApp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
SupportYourApp Product Quality Score by Usage
SupportYourApp's Product Quality score was rated the highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SupportYourApp Product Quality Score by Industry
SupportYourApp's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SupportYourApp Pricing
SupportYourApp ROI & Value For Money
3.8/5
SupportYourApp has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock SupportYourApp's overall ROI score rated by its users and customers.
SupportYourApp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SupportYourApp ROI
SupportYourApp's ROI score was rated highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and rated lowest by customers who have used SupportYourApp's products/services for 2 to 5 Years.
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Ranked SupportYourApp ROI the Highest
Ranked SupportYourApp ROI the Lowest
SupportYourApp ROI Score by Gender
SupportYourApp's ROI score was rated 4.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SupportYourApp.
Male
4.5/5
Female
4.5/5
SupportYourApp ROI Score by Age
SupportYourApp's ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SupportYourApp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
SupportYourApp ROI Score by Usage
SupportYourApp's ROI score was rated the highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SupportYourApp ROI Score by Industry
SupportYourApp's ROI score was rated 4.3 stars by Tech industry customers.
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SupportYourApp Customer Satisfaction (CSAT)
SupportYourApp Customer Satisfaction (CSAT) Score
88 / 100
SupportYourApp has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
53%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SupportYourApp Customer Satisfaction
SupportYourApp's Customer Satisfaction score was rated highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked SupportYourApp's Customer Satisfaction.
Ranked SupportYourApp Customer Satisfaction the Highest
Ranked SupportYourApp Customer Satisfaction the Lowest
SupportYourApp Customer Satisfaction Score by Gender
SupportYourApp's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SupportYourApp.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SupportYourApp Customer Satisfaction Score by Age
SupportYourApp's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SupportYourApp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
SupportYourApp Customer Satisfaction Score by Usage
SupportYourApp's Customer Satisfaction score was rated 100 points by customers who have used SupportYourApp's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SupportYourApp Customer Satisfaction Score by Industry
SupportYourApp's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "SupportYourApp Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "SupportYourApp's Customer Satisfaction score is rated by Tech customers on Comparably.",
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}SupportYourApp Customer Service
4/5
SupportYourApp has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SupportYourApp's overall Customer Service score rated by its users and customers.
About SupportYourApp's Customer Service
Address
US-40, Wilmington, DE 19801
Website
https://supportyourapp.com/
Phone Number
+1 888 959 3556
SupportYourApp's Social Links
Quick Insights into SupportYourApp Customer Service
SupportYourApp's Customer Service score was rated highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and rated lowest by customers who have used SupportYourApp's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked SupportYourApp's Customer Service score.
Ranked SupportYourApp Customer Service the Highest
Ranked SupportYourApp Customer Service the Lowest
SupportYourApp Customer Service Score by Gender
SupportYourApp's Customer Service score was rated 4.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SupportYourApp.
Male
4.5/5
Female
4.5/5
SupportYourApp Customer Service Score by Age
SupportYourApp's Customer Service score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SupportYourApp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
SupportYourApp Customer Service Score by Usage
SupportYourApp's Customer Service score was rated the highest by customers who have used SupportYourApp's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SupportYourApp Customer Service Score by Industry
SupportYourApp's Customer Service score was rated 4.3 stars by Tech industry customers.
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SupportYourApp as an Employer
4.8/5
SupportYourApp has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SupportYourApp scored a 25 for Net Promoter Score and a 93 for Employee Net Promoter Score. NPS gauges how likely a customer of SupportYourApp would recommend the brand to a friend. ENPS measures how likely SupportYourApp employees would recommend working at SupportYourApp to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
93
eNPS Score
| 96% | Promoters |
|---|---|
| 1% | Passive |
| 3% | Detractors |
