0
NPS
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Survitec
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About Survitec's Brand
Commanding market-leading positions worldwide in marine, defence and aerospace survival technology,
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Survitec NPS
Survitec's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Survitec's customers would recommend using the product based on a scale of -100 to 100.
Survitec Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Survitec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Nov 2022 -33 | Nov 2022 | -33 |
Apr 2023 -40 | Apr 2023 | -40 |
Aug 2023 -34 | Aug 2023 | -34 |
Apr 2024 -43 | Apr 2024 | -43 |
Apr 2025 -11 | Apr 2025 | -11 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Survitec Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Survitec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Survitec Product Quality
2.9/5
Survitec has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Survitec's overall Product Quality score rated by its users and customers.
Survitec Product Information
Survitec’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://survitecgroup.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Travel
Survitec Pricing
Survitec ROI & Value For Money
3.3/5
Survitec has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Survitec's overall ROI score rated by its users and customers.
Survitec Customer Satisfaction (CSAT)
Survitec Customer Satisfaction (CSAT) Score
63 / 100
Survitec has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Survitec Customer Service
3.2/5
Survitec has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Survitec's overall Customer Service score rated by its users and customers.
About Survitec's Customer Service
Address
Egg Harbor, WI United States of America
Website
http://survitecgroup.com/
Phone Number
+44 23 8030 2020
Survitec as an Employer
2.6/5
Survitec has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Survitec scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Survitec would recommend the brand to a friend. ENPS measures how likely Survitec employees would recommend working at Survitec to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 26% | Promoters |
|---|---|
| 22% | Passive |
| 52% | Detractors |
