-100
NPS
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Swenson He
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About Swenson He's Brand
Swenson He develops high-value, high-impact mobile application solutions that are never outsourced, with unmatched execution and design.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Swenson He NPS
Swenson He's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Swenson He's customers would recommend using the product based on a scale of -100 to 100.
Swenson He Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Swenson He NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swenson He Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Swenson He users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swenson He Product Quality
1.5/5
Swenson He has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swenson He's overall Product Quality score rated by its users and customers.
Swenson He Product Information
Swenson He’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.swensonhe.com/
- Company Size
- 11-50 Employees
Industry
Computer Hardware
Hardware and Devices
Swenson He Pricing
Swenson He ROI & Value For Money
1.5/5
Swenson He has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swenson He's overall ROI score rated by its users and customers.
Swenson He Customer Service
1.5/5
Swenson He has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swenson He's overall Customer Service score rated by its users and customers.
About Swenson He's Customer Service
Address
Marina Del Rey, CA 90292
Website
https://www.swensonhe.com/
Phone Number
(424) 465-2525
Swenson He's Social Links
Swenson He as an Employer
2.7/5
Swenson He has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Swenson He scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Swenson He would recommend the brand to a friend. ENPS measures how likely Swenson He employees would recommend working at Swenson He to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
