-60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Swing Education
Marketing or Exec? Claim Your Free Account
About Swing Education's Brand
Find the right substitute teacher when you need one.
Brand at a Glance
81%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Swing Education NPS
Swing Education's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Swing Education's customers would recommend using the product based on a scale of -100 to 100.
Swing Education Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Swing Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Apr 2023 -60 | Apr 2023 | -60 |
May 2023 -71 | May 2023 | -71 |
Aug 2023 -75 | Aug 2023 | -75 |
Feb 2024 -55 | Feb 2024 | -55 |
Apr 2024 -60 | Apr 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swing Education Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Swing Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swing Education Product Quality
2.3/5
Swing Education has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Swing Education's overall Product Quality score rated by its users and customers.
Swing Education Product Information
Swing Education’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Education
Swing Education Pricing
Swing Education ROI & Value For Money
2.5/5
Swing Education has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swing Education's overall ROI score rated by its users and customers.
Swing Education Customer Satisfaction (CSAT)
Swing Education Customer Satisfaction (CSAT) Score
26 / 100
Swing Education has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Swing Education Customer Service
2.5/5
Swing Education has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Swing Education's overall Customer Service score rated by its users and customers.
About Swing Education's Customer Service
Address
906 South Claremont Street, Central, San Mateo, CA 94402
Website
http://www.swingeducation.com/
Swing Education as an Employer
3.1/5
Swing Education has a 3.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Swing Education scored a -60 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Swing Education would recommend the brand to a friend. ENPS measures how likely Swing Education employees would recommend working at Swing Education to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
