2
NPS
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Swire Coca Cola, USA
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About Swire Coca Cola, USA's Brand
At Swire Coca-Cola, USA we proudly create the magical feelings, special times and great taste of America's favorite beverages.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Swire Coca Cola, USA NPS
Swire Coca Cola, USA's Net Promoter Score (NPS) is a 2 with 41% Promoters, 20% Passives, and 39% Detractors. Net Promoter Score tracks whether Swire Coca Cola, USA's customers would recommend using the product based on a scale of -100 to 100.
Swire Coca Cola, USA Overall NPS
| 41% | Promoters |
|---|---|
| 20% | Passives |
| 39% | Detractors |
Swire Coca Cola, USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -4 | Jan 2023 | -4 |
May 2023 3 | May 2023 | 3 |
Jun 2023 -1 | Jun 2023 | -1 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 3 | Oct 2023 | 3 |
Jun 2024 2 | Jun 2024 | 2 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 7 | Oct 2024 | 7 |
Dec 2024 7 | Dec 2024 | 7 |
Jan 2025 4 | Jan 2025 | 4 |
Jul 2025 5 | Jul 2025 | 5 |
Apr 2026 2 | Apr 2026 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swire Coca Cola, USA NPS by Gender
Swire Coca Cola, USA's NPS was rated -28 by Male customers on Comparably.
Male
-28
Swire Coca Cola, USA's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
N/A
Swire Coca Cola, USA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Swire Coca Cola, USA NPS by Ethnicity
Swire Coca Cola, USA's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Swire Coca Cola, USA NPS by Age
Swire Coca Cola, USA's NPS was rated -34 points by customers ages 36-40 on Comparably.
Swire Coca Cola, USA NPS by Usage
Swire Coca Cola, USA's NPS was rated -50 points by customers who have used Swire Coca Cola, USA's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -50 | Over 10 Years | -50 |
Swire Coca Cola, USA Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Swire Coca Cola, USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swire Coca Cola, USA Customer Loyalty Score by Gender
Swire Coca Cola, USA's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Swire Coca Cola, USA Customer Loyalty Score by Ethnicity
Swire Coca Cola, USA's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Swire Coca Cola, USA.
78
out of 100
Caucasian
Swire Coca Cola, USA Customer Loyalty Score by Age
Swire Coca Cola, USA's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Swire Coca Cola, USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Swire Coca Cola, USA Customer Loyalty Score by Usage
Swire Coca Cola, USA's Customer Loyalty score was rated 100% by customers who have used Swire Coca Cola, USA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Swire Coca Cola, USA Product Quality
3.4/5
Swire Coca Cola, USA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Swire Coca Cola, USA Product Information
Swire Coca Cola, USA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.swirecc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Food and Beverages
Quick Insights into Swire Coca Cola, USA Product Quality
Swire Coca Cola, USA's Product Quality score was rated highest by customers ages 36-40.
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Ranked Swire Coca Cola, USA Product Quality the Highest
Swire Coca Cola, USA Product Quality Score by Gender
Swire Coca Cola, USA's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Swire Coca Cola, USA.
Male
2.9/5
Female
N/A
Swire Coca Cola, USA Product Quality Score by Ethnicity
Swire Coca Cola, USA's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Swire Coca Cola, USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Swire Coca Cola, USA Product Quality Score by Age
Swire Coca Cola, USA's Product Quality score was rated 3.1 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Swire Coca Cola, USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
Swire Coca Cola, USA Product Quality Score by Usage
Swire Coca Cola, USA's Product Quality score was rated 2.5 stars by customers who have used Swire Coca Cola, USA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Swire Coca Cola, USA Pricing
Swire Coca Cola, USA ROI & Value For Money
3.2/5
Swire Coca Cola, USA has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Swire Coca Cola, USA ROI
Swire Coca Cola, USA's ROI score was rated highest by Male customers.
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Ranked Swire Coca Cola, USA ROI the Highest
Swire Coca Cola, USA ROI Score by Gender
Swire Coca Cola, USA's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Swire Coca Cola, USA.
Male
3/5
Female
N/A
Swire Coca Cola, USA ROI Score by Ethnicity
Swire Coca Cola, USA's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Swire Coca Cola, USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Swire Coca Cola, USA ROI Score by Age
Swire Coca Cola, USA's ROI score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Swire Coca Cola, USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Swire Coca Cola, USA ROI Score by Usage
Swire Coca Cola, USA's ROI score was rated 2.1 stars by customers who have used Swire Coca Cola, USA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Swire Coca Cola, USA Customer Satisfaction (CSAT)
Swire Coca Cola, USA Customer Satisfaction (CSAT) Score
62 / 100
Swire Coca Cola, USA has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
29%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
14%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swire Coca Cola, USA Customer Satisfaction
Swire Coca Cola, USA's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Swire Coca Cola, USA's Customer Satisfaction.
Ranked Swire Coca Cola, USA Customer Satisfaction the Highest
Swire Coca Cola, USA Customer Satisfaction Score by Gender
Swire Coca Cola, USA's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Swire Coca Cola, USA.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Swire Coca Cola, USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Swire Coca Cola, USA's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swire Coca Cola, USA.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Swire Coca Cola, USA Customer Service
3.1/5
Swire Coca Cola, USA has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Swire Coca Cola, USA's Customer Service
Address
2500 Windy Ridge Parkway, Draper, UT 84020
Website
http://www.swirecc.com/
Phone Number
(801) 816-5300
Quick Insights into Swire Coca Cola, USA Customer Service
Swire Coca Cola, USA's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Swire Coca Cola, USA's Customer Service score.
Ranked Swire Coca Cola, USA Customer Service the Highest
Swire Coca Cola, USA Customer Service Score by Gender
Swire Coca Cola, USA's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Swire Coca Cola, USA.
Male
2.9/5
Female
N/A
Swire Coca Cola, USA Customer Service Score by Ethnicity
Swire Coca Cola, USA's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Swire Coca Cola, USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Swire Coca Cola, USA Customer Service Score by Age
Swire Coca Cola, USA's Customer Service score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Swire Coca Cola, USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Swire Coca Cola, USA Customer Service Score by Usage
Swire Coca Cola, USA's Customer Service score was rated 2.1 stars by customers who have used Swire Coca Cola, USA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Swire Coca Cola, USA as an Employer
2.4/5
Swire Coca Cola, USA has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Swire Coca Cola, USA scored a 2 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Swire Coca Cola, USA would recommend the brand to a friend. ENPS measures how likely Swire Coca Cola, USA employees would recommend working at Swire Coca Cola, USA to a friend.
Net Promoter Score
2
NPS Score
| 41% | Promoters |
|---|---|
| 20% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 24% | Promoters |
|---|---|
| 12% | Passive |
| 64% | Detractors |
