Swivl FAQs

If you find that your C Series Robot is exhibiting one of these symptoms, you can follow the directions below to reset the base and update the firmware:

When you plug the base into charge, using the included USB power block and USB charging cable, the base shows no sign that it is charging.

When you dock the Marker into the base, it shows no sign that it is charging.

The Swivl Robot will not turn on.

When you turn on the robot and connect it to a device running the Swivl app, the app shows no sign that it is connected to a Swivl.

Solution:

Hard Reset: Plug in the wall charger and connect the Swivl base to power. Hold down the power button on the base for approximately 8 seconds, until both LEDs on the base turn orange. Turn on the robot.

Update Firmware: Turn on the robot. Open the app on your mobile device, and connect the robot with the device. A message will pop up, requesting that you update the firmware, tap Allow to install the update. Otherwise go to Settings, check for updates in Swivl Firmware filed and tap to update. This might take a minute or two and make sure you let both base and marker firmware get updated.

Marker Hard Reset

If you find that the Marker will not turn on, despite being successfully charged, you will need to perform a hard reset as follows:Hold down the power button on the Marker for 8-10 seconds. The Record LED will flash orange and the Marker will turn off. Hold the power button down for 2-3 seconds to turn the Marker back on.

With Swivl you can now stream real-time video with a colleague or coach, or even broadcast to the world. Use the C-Series robot* with the Zoom app**

*Gen2 robot is not supported.

**Zoom app has been successfully tested with both iOS and Android compatible devices for two-way video calling so we recommend using the Zoom app.

uploading via your cloud.swivl.com account

Setup for Live Stream with Zoom app:

1. Connect your C Series and marker with your mobile device - check if the robot is connected in the Swivl app Robot tab and/or make sure to have four green lights: two on the base and two on the primary marker

2. Go to Swivl app Settings and enable Swivl Live with Zoom button in your Capture Screen Action Bar (you will only need to do this once after installing Swivl app)

3. Now that the Zoom icon is placed on your capture screen, you just need to tap it every time you wish to start streaming with Zoom.

Important: Make sure you have Zoom app installed on your mobile device beforehand

4. Note: the Swivl app must always be opened first and it mustremain running in the background.

Setup for Live Stream with Intercut, Hangouts, Youtube, Facebook or other apps***:

***Swivl Live is mostly supported for two-way video calls via Hangouts - may not work optimally depending on your configuration. Swivl Live has been tested to be compatible for one-way video streaming to: Youtube Live & Facebook Live.

1.Connect your C Series and marker with your mobile device - check if the robot is connected in the Swivl app Robot tab and/or make sure to have four green lights: two on the base and two on the primary marker

2. Go to Swivl App Settings = > Advanced = > Audio Configuration and manually switch to Distance Audio mode

3. Now open Hangouts/YouTube/Facebook/other app and proceed with its setup steps for live streaming

4. Note: the Swivl app must always be opened first and it mustremain running in the background.

Android devices:

1.Connect your C Series and marker with your mobile device - check if the robot is connected in the Swivl app Robot tab and/or make sure to have four green lights: two on the base and two on the primary marker

2.Go to Swivl app Settings and enable Swivl Live with Distance Audio button in your Capture Screen Action Bar (you will only need to do this once after installing Swivl app)

3.Now that the Distance Audio icon is placed on your capture screen, you just need to tap it every time you wish to start streaming with Zoom.

Important: Make sure you have Zoom app installed on your mobile device beforehand

4.Note: the Swivl app must always be opened first and it mustremain running in the background.

General tips:

Broadcasting Audio:

When Swivl is in Distance Audio mode, the audio from all the markers are merged together and synced with the video (if you are streaming video). This means that the remote person(s) on the other end can hear the audio from all the markers at the same time.

Listening to Audio of Remote participants:

The person using Swivl can hear a remote persons voice in two ways:

1. By connecting a headset to the primary marker for one on one conversations (through the right earbud only). AirPods are supported

or

2. By connecting a USB speaker to the Swivl base for group conversations, e.g. USB speaker. Make sure to connect and turn your USB speaker on first and then turn on the base and proceed with Live Streaming setup.

Bluetooth speaker won't work unfortunately.

Tracking:

Tracking of the Swivl base can be paused by pressing the center button on the primary marker even while using Zoom.

Recording your Live Streaming session and Swivl Teams:

Swivl Live is a feature that enables you to minimize the Swivl app, open a 3rd party app, and continue to use Swivl tracking and Marker audio, but it does not record video through the Swivl App.

If you would like to record while streaming you need to start your Zoom session from a laptop because only the web version of Zoom allows for recording of a session. The Swivl app will stream your video regardless if you are the person who initiated the Zoom meeting. You can be a general participant and join someone else's Zoom meeting and still live-stream with Swivl.

After recording your Live stream session via Zoom, you can upload your recorded video file (mp4) to Swivl Teams by downloading the video from Zoom.us to your desktop and then .

Switching back to Classroom Audio mode for Zoom will be done automatically so the next time you press the record button after connecting your Swivl robot to your mobile device will automatically put Swivl back in traditional recording mode.

Apple TV

If you connect to AppleTV BEFORE opening the Zoom application, the audiowon'twork. Apple hijacks the audio stream; however, if you connect to AppleTV AFTER connecting to the Zoom session, it is OK. Therefore, make sure you setup Swivl in Distance Audio Mode and join your Zoom session first, and then it should be OK to mirror to AppleTV.

Which device works best for your video streaming with Swivl? Let us know at [email protected]

2019 User Guide: Download

2019 User Guide Companion Video: WATCH

2019 Quick Start Guide for C-Series Robot: Download

Successful Robot to Mobile Device Connection:

Where to go from here:

Pair additional markers

Discover the features of your marker

Learn to capture video with the Swivl app

Watch more video tutorials for the basics

The C Series Robot looks similar to our older Gen2 Robot, but can do a whole lot more! This article refers only to setting up the C Series robot, but if you have a Gen2 robot, click here for setup instructions.

If you're not sure, check: Which robot do I have?

MARKER FUNCTIONS

The Primary Marker has three functions within the system:

Tracking (via infrared)

Audio Capture (built-in microphone)

Control of the App/Device (buttons)

We have a short demonstration video of how to use the Primary marker below or if you would like to listen to this article instead, check out our podcast: Swivl Tips Podcast on Marker Features.

The Secondary markers traditionally serve as additional sources of audio collection and pressing buttons on these markers will not interfere with the recording session.

BUTTONS

Center Button:The Center Button can be set to perform a couple of actions within the Swivl app in the Settings menu. By default, the center button is used to pause or un-pause tracking.

Pause Tracking: Pressing the Center Button will pause tracking, meaning the Swivl robot will no longer follow you until you enable tracking again. This is a useful feature if you need the Swivl to remain still while adjusting settings on your Swivl app on your device. Note that pausing tracking will not pause a recording session if one has already started. The recording will continue, but the robot will remain still. You will need to press the center button again to resume tracking.

360 Video: Pressing the Center Button will cause the Swivl base to do a complete turn to pan around the room.

Directional Pad:The Right and Left buttons can do a couple of things. During Live Listening if you are using multiple secondary markers, you can listen to specific student groups live. Otherwise, if you have uploaded slides to your Swivl app, you can control the slides that you are presenting by using the Right and Left arrows. Right will advance to the next slide, Left will go back to the previous slide. More features coming soon!

You can also use Right and Left, Up and Down buttons for manual tracking: press and hold the directional arrow you need for a few seconds and Swivl starts moving in the direction you choose. You can press Center button to stop tracking at any point and thus fixing camera in a specific position. Press Center button again to resume tracking or adjust robot positioning.Record Button:Tapping the red button on the side of the marker will initiate recording within the Swivl app. Tapping it again will stop the recording with default settings.If you end the recording you will have to start another one by tapping the record button. Swivl is recording when the red light on the Primary marker remains lit.

Note that you can set your Primary marker record button to start and pause recording - see more details here: Pause/Resume Your Video

MARKER COLORS

The Marker Packs come with sets of 5 pairs of dot stickers, 2 of each color: Red, Blue, Orange, Purple, and Green. When you pair the additional markers to your Swivl Robot, the Swivl app will prompt you to assign a color to each Secondary Marker. When you choose a color in the app, apply the stickers of the same color to each side of the marker to track which color you chose.

Time-stamped comments may be left on your own videos or other videos that have been shared with you on Swivl Teams. If you are a Standard user on Swivl Teams, you will not have access to Rubrics on your own videos.

From your Library navigate to the video you want to leave comments and click it.

Your comment thread appears on the right-hand side of the video.

You can choose to leave comments or notes, which are private and also time-stamped.

As you watch the video, you can click in the comments field at any time and the video will pause.

Type your comment in the text field and press Send to post it.

If you are a member of a Team, you can also apply one or many Comment Categories

When commenting on videos shared with you under "Feed," you have the option to make the comment viewable to everyone, or to leave a private comment for the video owner.

Comments are time-stamped, just like notes and slides, and can be used to navigate through the video. Click on a comment to jump to the moment in the video that the author wrote it.

You can also watch our handy video to see time-stamped comments in action:

Comment playback*

Coaches and peers leave time-stamped comments on teacher videos to focus the conversation on specific rubrics or high impact moments. For longer videos, this could mean dozens of comments. To save time, wouldnt it be great to automatically skip to high impact sections of the video where a comment was posted? Now you can. When three or more comments are present in the video just enable Comment Playback while reviewing your cloud video to optimize playback based on comments, including Bookmarks! Video automatically starts playing 10 seconds before the moment when the comment was left until 10 seconds after this moment and then switches to the next comment.

*requires Pro

By default, the Swivl app will create a new video file in your Library each time you start and stop recording. In the Swivl app settings, however, you can adjust this so that when you are recording, you can simply pause the video capture, then resume again without creating a whole new file.Using the pause/resume feature, you can cut out interruptions in a lesson from your video without having to do any post-production editing.

Enable Pause/Resume Recording

Open the Swivl app and tap on Settings in the right navigation bar.

Tap Marker record button.

Select Start / Pause / Resume Recording. Now you have the ability to pause your video capture.

Use Pause/Resume While Capturing

Pause/Resume can be used whether you are using a Swivl robot to capture or not. The record button refers to either the button on the screen of your mobile device or to the red button on the side of your Swivl Marker, depending on which you prefer to use or have available.

Open the Swivl app and begin video capture.

Tap the record button to pause your video capture.

The next time you tap the record button, video capture will resume.

To finish video capture and upload your video to your Swivl account, pause capture and then tap Stop Recording.

Your video will now appear in your Swivl apps Library.

* feature is currently available for iOS App

This article might be helpful if you notice the following issues during the video playback:

The video is freezing when you click on the Play/Pause button, switch between markers or jump to another time;

You get an error message The media could not be loaded, either because the server or network failed or because the format is not supported;

The video keeps buffering on attempt to trim it or add slides.

In this case please try to perform the following steps:

Use laptop not mobile and make sure to have very good wi-fi;

Restart your web browser;

Connect the computer to another Wi-fi network;

If it is a Multi-Marker video please turn off the Auto-audio mode:

If nothing helps, it could be an anti-virus software on your computer blocking the video so turn it off (including built-in Windows defender) and see if this helps.

Multi-Marker project: for all markers playback any browser works fine. If switching between the tracks we recommend Safari, IE and Edge for the best experience while Chrome and Firefox may need page refreshing and cause pauses

The in-app Swivl Settings control the functioning of the Swivl Robot, as well as the functionality of the app. Here is a list of all settings, along with the functions they control.

PROFILE TAB

Swivl Live Streaming

ROBOT TAB

Tracking: Manually enable or disable tracking from here.

Auto-Tilt:When this is enabled (green), the Swivl Robot will track the Marker vertically, adjusting the angle up and down to keep the Marker centered in the video.

Base battery health: Displays the battery life on your Swivl robot

MARKER SETUP

Audio Route: Displays where audio is being routed from (your mobile device's internal microphone or the Swivl markers)

Also displayed here are your markers when they are paired and turned on. The marker's firmware and battery status will be displayed here.

SETTINGS Tab

VERSION

App Version: Displays the version of the Swivl app you are running. Updates will be necessary from time to time when new features are released or bugs are fixed.

Swivl Firmware: Displays the firmware of the Swivl robot you are connected to.Updates will be necessary from time to time when new features are released or bugs are fixed.

RECORDING

Rec button action: Choose the function of the recording button on the side of the Primary marker.

Video quality: Choose HD or SD. SD is sufficient for everyday recording and takes less time to upload and less storage space on your device. Swivl Teams has unlimited storage, so always choose "auto-delete" when recording in HD to remove the video from your device's storage.

Auto-exposure: Automatically adjusts the camera's exposure based on the lighting in your environment.

Max recording time: Displays how much time is available to record a session. This is always dependent on your device's internal storage limits.

UPLOADING

Auto-upload: Automatically uploads your video projects over wifi to Swivl Teams when the recording is completed.

Storage saver: Automatically deletes your video from your Swivl app when it is uploaded and stored on Swivl Teams.

Upload over cellular: Uses your device's data network if applicable. Does not require wifi to upload your video projects to Swivl Teams.

CAPTURE SCREEN ACTION BAR

Screencast:Add this quick-access buttonto your capture screen to display Screencast setup menu

Multi-Camera: Add this quick-access buttonto your capture screen to display Multi-Camera setup menu

Swivl Live with Zoom:Add this quick-access button to your capture screen for one-click setup - Swivl app will immediately switch to Distance Audio and open Zoom app

Add presentation slides: Add this quick-access button to your capture screen so you can easily add slides to your presentation.

Countdown timer: Add this quick-access button to your capture screen to display a countdown timer.

Flip Camera: Add this quick-access button to your capture screen to easily decide whether you want to record with the front- or back-facing camera.

ADVANCED

Auto microphone selection: When enabled, this setting allows the app to select the optimal microphone to use.

Marker Center Button action: This setting allows you to choose an action for the Center Button of the Marker. To see a full description of the options and their functions, see the article on Marker Features.

Auto-Exposure: If enabled adjust exposure automatically

Region of Swivl Usage: This setting allows you to adjust which region you are in while using Swivl. We recommend using the Automatic option.

Audio Configuration: For everyday recording, Classroom Audio is default. For, choose Distance Audio.

Tilt Correction (Experimental): Detects faces and adjusts the tilt automatically to ensure you remain in the frame. May consume additional battery life.

Multi-Marker Bookmarking: By default only Primary marker can make bookmarks while recording. Enable this feature if you want all markers make bookmarks

The in-app Swivl Settings control the functioning of the Swivl Robot, as well as the functionality of the app. Here is a list of all settings, along with the functions they control.

SWIVL SETTINGS

Swivl Live Streaming

Auto-Tilt:When this is enabled (green), the Swivl Robot will track the Marker vertically, adjusting the angle up and down to keep the Marker centered in the video.

Setup status: Displays OK when at least the Primary marker is paired and turned on.

Base battery health: Displays the battery life on your Swivl robot

Connected markers.

ADVANCED

Region of Swivl Usage: This setting allows you to adjust which region you are in while using Swivl. We recommend using the Automatic option.

Tracking: Manually enable or disable tracking from here.

Checkmark action: This setting allows you to choose an action for the Center Button of the Marker. To see a full description of the options and their functions, see the article on Marker Features.

Audio Configuration: For everyday recording, Classroom Audio is default. For, choose Distance Audio:

APP SETTINGS

Video quality: Choose HD or SD. SD is sufficient for everyday recording and takes less time to upload and less storage space on your device. Swivl Teams has unlimited storage, so always choose "auto-delete" when recording in HD to remove the video from your device's storage.

Auto-upload: Automatically uploads your video projects over wifi to Swivl Teams when the recording is completed.

Auto-delete: Automatically deletes your video from your Swivl app when it is uploaded and stored on Swivl Teams.

Auto-exposure: Automatically adjusts the camera's exposure based on the lighting in your environment.

Upload over cellular: Uses your device's data network if applicable. Does not require wifi to upload your video projects to Swivl Teams.

Max recording time: Displays how much time is available to record a session. This is always dependent on your device's internal storage limits.

CAPTURE SCREEN BUTTONS

Add slides: Add this quick-access button to your capture screen so you can easily add slides to your presentation.

Countdown timer: Add this quick-access button to your capture screen to display a countdown timer.

Flip Camera: Add this quick-access button to your capture screen to easily decide whether you want to record with the front- or back-facing camera.

Distance Audio Mode:Add this quick-access button to your capture screen to easily switch to Zoom app for Swivl Live Streaming.

VERSION

App Version: Displays the version of the Swivl app you are running. Updates will be necessary from time to time when new features are released or bugs are fixed.

Swivl Firmware: Displays the firmware of the Swivl robot you are connected to.Updates will be necessary from time to time when new features are released or bugs are fixed.

WATCH the 15 minute full setup video now.

*If you are a Pro Team Member you will have even more capabilities on Swivl Teams than described in our 15-minute video. Don't forget to also watch the Swivl Teams feature videos at the end of this page to use all of your Pro features.

Robot Essentials

Unboxing Swivl C Series Kit:

Classroom Display Setup:

Your First Recording:

Swivl Do's and Don'ts:

Marker Tracking:

Multi-Marker Demonstration and Setup:

Swivl Teams Essentials for Standard and Pro Team Members:

Time-Stamped Commenting and Using Categories with Comments:

Edit title, description, and trim your videos:

Swivl Teams Essentials for Pro Team Members:

Sharing Options, Creating Groups and Managing Group Members:

Screen Recording:

Bookmarking your Videos using the Primary Marker:

Cloning your Videos to Others' Libraries:

Once you log into your Swivl Teams account, you will automatically be directed into your Administrator Portal.

1. To access the user side of your account, click on your name and email in the upper right corner, and select "Switch to User"

2. To switch back, just the follow the same path, only this time select "Switch to Admin."

*requires Pro.

If you have two or three recorded video clips (without slides) for one lesson or activity and would like to merge them into one single project, follow the steps below:

Select two or three video projects using the checkbox at the top right-hand corner of the videos you wish to merge.

Click the Merge button

Enter Title and Description in the Merge pop-up and click Save button

Merging videos is great for capturing a highlight reel of video clips but there are some limitations in the types of video files that can be merged together so please refer to the guide below. Remember that you will always retain the original video files in your Swivl Teams library so if you make an error you can attempt a new merge.

Merge Scenario

Single-camera videos: (recorded with one device) that originated within the Swivl app

Single video files (recorded with one device) that originated elsewhere and uploaded via Swivl Teams video upload tool

Multi-camera videos: *only the primary device's video* that originated within the Swivl app will be included in the newly merged project. Additional camera's video files: C2, C3, C4, C5 will remain attached to the original MC project.

Multi-marker videos: depending on the configuration of original videos, the final merged project may either have multi-marker or a mixed audio track. Typically, if all merged videos were multi-marker type projects and had an identical number of audio channels, the final merged projects will result in a multi-marker project. Otherwise the final merged projects will have mixed audio.

Speech Analysis: unfortunately, for Swivl team members, projects with Speech analysis data will not be carried over to the final project, even if multi-marker videos were merged successfully. The analytics will remain with the original file.

Retain HD quality: unfortunately, any merger between HD videos with SD videos result in SD final video

Video containing slides

A message from our co-Founder:

We always welcome a conversation so we can explain what we do and why we do it. We are happy to review and sign additional security and privacy contracts as required. At the end of the day, the most important thing to me and Swivl, is to protect your kids like we protect our own.

-Vladimir Tetelbaum, co-Founder/CTO

Vision

Swivl set out to build a secure platform for educators to use video for collaboration, growth, and impact. Our only business model involves delivering the best in class solutions and at a reasonable cost. We do NOT subsidize with ad revenue or customer data mining.

With over 40,000 schools and universities using Swivl products, we understand the sensitive nature of the video content we safeguard. We focus on how to make collaboration work seamlessly while making sure that the videos are seen only by the intended viewers.

Infrastructure

Swivl is built on top of Amazon AWS Cloud platform. This is a partial list of assurance programs with which AWS complies:

SOC 1/ISAE 3402, SOC 2, SOC 3

FISMA, DIACAP, and FedRAMP

PCI DSS Level 1

ISO 9001, ISO 27001, ISO 27017, ISO 27018

Swivl uses AES-256 encryption for data storage and TLS 1.2 for data transfer. We use a number of tools for intrusion monitoring and vulnerability testing.Processes are in place for continual security review, monitoring, and improvement.

*International Swivl Team content can be stored in Canada, European Union, Singapore, or Australia.

Policies

We have a number of internal and customer policies to ensure we meet our customers security and privacy needs. These are regularly reviewed and updated with the latest requirements and industry standards.

Internally we have severely limited access to customer data, robust password and 2FA requirements, coding and review practices, and VPN and firewall requirements.

For our customers, we control data access, ownership, and viewership; video retention and deletion; activity notifications; and a number of administrative tools. View our latest Swivl Teams privacy policy here.

Compliance

We are committed to align with the needs and requirements of various institutions. On a regular basis we undergo extensive security surveys, reviews, and conduct conversations with stakeholders. We can review and accept additional requirements where they are not in conflict with our mission, goals, and make sense for the business.

From day one, we have aligned our privacy policy and terms with the latest industry standards and requirements. In addition to FERPA, COPPA, and joining the Privacy Pledge in the US, we are also aligned with European GDPR requirements and have joined the Privacy Shield framework.

Download the full overview below. Contact [email protected] with any questions, concerns, or comments.

Unfortunately, we do not transcribe your videos.

However you canexport the video to Youtubeand enable automatic transcription:

1. Download the video ( Link to download guide)

2. Upload the video to YouTube (Note: We do not recommend uploading to YouTube due to privacy concerns )

3. Enable 'auto-generated closed captioning'

upload

For your reference we are also including the Google Support link forautomatic captioning.

Alternatively you can download your Swivl recorded videos, use any third-party app such as iMovie or Windows movie maker to add captions and then the edited video from your computer back to the Swivl Teams again.

Hope this helps!

In order to ensure that Swivl hardware and software products work correctly on your Wi-Fi network, the following domains and ports must be allowed to pass through your internet firewalls, content filters, or spam filters.

Mandatory

swivl.com: 80 and 443 ports

cloud.swivl.com: 80 and 443 ports (primary website for Swivl Teams)

*.swivl.com: 80 and 443 ports

*.s3.amazonaws.com: 80 and 443 ports (Swivl hosting service on Amazon AWS)

*.s3-ap-southeast-2.amazonaws.com: 80 and 443 ports

*.s3-ap-southeast-1.amazonaws.com: 80 and 443 ports

*.s3-ca-central-1.amazonaws.com: 80 and 443 ports

*.s3-eu-west-2.amazonaws.com: 80 and 443 ports

*.googleapis.com: 80 and 443 ports (Service for supporting Google Login)

*.cloudfront.net: 80 and 443 ports (Video delivery, part of Amazon)

*.pubnub.com: 80 and 443 ports (Message passing between app and our Swivl Teams)

*.opentok.com: TCP 80, TCP 443, UDP 3478 (Service used for real time video)

*.pool.ntp.org: UDP 123 (Service used for time synchronization)

ps.pndsn.com: 80 and 443 ports

pubsub.pubnub.com: 80 and 443 ports

pubsub.pubnub.net: 80 and 443 ports

pndsn.com: 80 and 443 ports

Recommended

*.segment.com: 80 and 443 ports (Analytics collection app and cloud usage)

api.segment.io: 80 and 443 ports(Analytics collection app and cloud usage)

*.rollbar.com: 80 and 443 ports (Reports internal app errors)

*.crashlytics.com: 80 and 443 ports (Reports crashes and data for us to debug our app)

*.hockeyapp.net: 80 and 443 ports(Reports crashes and data for us to debug our app)

*.google-analytics.com: 80 and 443 ports (Collection of cumulative analytics to improve software)

Notes:

In order to complete the signup process for Swivl or to reset your Swivl password, you do need to verify your email account. This is done by clicking the link in an email you should receive shortly after signing up.If you find you are not receiving the email to activate your account or change your password, first check your Spam or Junk folder in your email client for the message.If the email is not in one of those folders, your school or district email server may be filtering out Swivls emails. In order to receive them to activate your account and to receive Swivl Teams notifications in the future, you will need to provide the following email addresses to your IT/Network Department to be whitelisted.Email addresses to whitelist:

[email protected]

[email protected]

If you still have issues with the Swivl app or Swivl Teams usage, please contact us at [email protected]

Swivl Teams is 100% FERPA / COPPA compliant in the U.S. and GDPR compliant in the E.U. and we are a member of the Privacy Shield Framework (UK/Switzerland). Still, we are dedicated to securing private and safe spaces for the use of video in your organization as an educational tool for students, a professional learning tool for teachers, coaches, and admins, and for various applications in research, so we have been compiling sample permission forms, media releases, and MOUs from existing customers.

Managing a video observation requires more than just understanding how to use the tools that enable you to capture excellent audio and video and provide a platform for collaboration. So if you have ever asked yourself:

How do I implement the use of video within my organization?

How do I get my teachers and coaches on board for using video in their classes?

What about parental notifications?

I'm working for a School of Education; how may I cooperate with our district partners for our field experience program?

We are happy to share some templates we have gathered with you provided you send a request to: [email protected]. Please include your name, role, and organization in your email request to us.

Additionally, one of the best places we've found sample forms and templates to utilize when designing your video observation program is Harvard's Best Foot Forward Project: Video Observation Toolkit. Some of the most common templates to use are available to download at the bottom.

If you have recorded a video with a C Series with multiple markers and then preview it in the Swivl app, you will only hear the audio from the Primary Marker. This is because the multi-audio track capability is a feature specific to Swivls video player on cloud.swivl.com, and is not supported on your mobile device's video player. Once you upload your video to your Swivl Teams account, you will be able to hear all marker audio tracks, and can select to mute or play specific tracks.

Downloading from Swivl If you choose to export from Swivl and download your video file that was captured with multiple C Series markers, your video file will contain all tracks of audio merged together.

Downloading via iTunes If you download your video straight from your iOS device to your computer via iTunes, your video file will only contain the primary marker audio track. If you want to have all audio tracks on the video file, you will first need to upload to Swivl from the Swivl app, and then export your video. Ensure your Markers are Paired

When you are recording your video with multiple markers (whether on a C Series or Gen 2 robot), always check to make sure that all markers are paired to the base. A fully paired Primary Marker will have two solid green LEDs, and a paired Secondary Marker will have a single solid green LED.

Check the capture screen. When markers are turned on (and paired), they'll appear lit up in your marker menu on screen:

December 5th, 2019

Swivl Cloud v 8.5

Team Admin can now download extended Statistics for all activities by the Team Members

Team Code can be entered by any Team Admin

Improved flow for adding Group Members in Team Admin Portal

Team Owner can control Admins access to Shadow Login feature

Team Owner can control Admins access to View Team content

Pro labels are visiblefor Pro users on a Project page

Improvedinterface on the project page and on mobile devices

Current versions:

FW 10.03.23 for iOS and FW 10.03.35 for Android, Swivl Android App 6.1. Swivl iOS app 8.2.2

November 8th, 2019

Swivl Cloud v 8.4.1

- Last used Rubric is displayed by default

- Rubrics & Standards pop-up are displayed in the order of creation, most recent at the top

- fix: removed by Admin Standards are still displayed for older comments

Current versions:

FW 10.03.23 for iOS andFW 10.03.31 for Android, Swivl Android App 6.1. Swivl iOS app 8.2.1

November 7th, 2019

Swivl Android App 6.1 released

- Auto-switching to marker / built-in microphone (Android 8.0 & higher) - new FW required- Added separate audio indicators for each marker (Android 8.0 & higher)- Audio - video sync issue fix- Bug fixes

Current versions:

FW 10.03.23 for iOS and FW 10.03.35 for Android, Swivl iOS app 8.2.1

October 31st, 2019

Swivl iOS App v 8.2.1

Improved recording stability

Improved navigation between screens

Added cell animation

Bug fixes & improvements

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0

October 31st, 2019

Swivl Cloud v 8.4.0

-Multiple Rubrics available for time-stamped commenting

-Standards are unique per rubric, not per team

-Automatically open "Rubrics" popup if using rubric is required

- Comments redesign

- Email to Team Owner from "Profile" page

- Weblink sharing improvement

- Group sharing improvements

- Possibility to turn off notifications about uploaded videos

-Show information about current user's service level on video card on "Videos" / "Group - Video" page on Team Admin Space

- Admin can share to group videos of Pro members only

- Unsubscribe from News and Updates improved - now user can unsubscribe directly from email

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0, Swivl iOS 8.2

October 17th, 2019

Swivl Cloud v 8.3.1

- Sharing block switchers enabled for Team Admin

- Web recording for Beta users

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0, Swivl iOS 8.2

October 8th, 2019

Swivl iOS App v 8.2

Improved recording stability

Multi-marker support for iOS 13

Set Capture screen as default to make it faster to start recording

Enabled "Multi-Marker Bookmarking" feature by default

Bug fixes & improvements

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0

September 26th, 2019

Swivl Cloud v 8.3

- Subscription for Team Member is valid for one year only and is not renewed automatically

- Make all Groups custom: members can only be added manually

- Team Admin space: simplification of changing Account types and Users labels

- Improvement of Direct Share flow

- Switch between Admin and Suers spaces improvements

- Export to YouTube no longer supported

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0, Swivl iOS 8.1.1

September 3rd, 2019

Swivl iOS App v 8.1.1

Fixed sharing issue

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0

August 30th, 2019

Swivl Cloud v 8.2.1

- Video tags are now shown for cloned projects

- Direct and Group Sharing improvements

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0, Swivl iOS 8.1.0

August 29th, 2019

Swivl Cloud v 8.2

- Dashboard with Recent Activity is now displayed for all users

- Side menu added for better website navigation

- Project title can be edited by clicking on it

- New Sharing and Embed pop-ups

- Redesign of Profile page

- Redesign of Sign in and Sign up pages

- Project description is displayed and can be edited below the video

- Members can no longer be added on Lists

- Own Pro is added as Account type on Team Admin space for Members who purchase Pro themselves

Current versions:

FW 10.03.23 for iOS and FW 10.03.31 for Android, Swivl Android App 6.0, Swivl iOS 8.1.0

August 28th, 2019

Swivl Android App 6.0 released

- Multi-Marker recording supported for Android OS 8 and higher

- Security updates

Current versions:

FW 10.03.23 for iOS andFW 10.03.31 for Android, Swivl iOS app 8.1

August 26th, 2019

Swivl iOS App 8.1 released

- Improved UI for small screens

- Huge performance improvements

- Visual improvements

- Bug fixes

Current versions:

FW 10.03.23, Swivl Android App 5.3.1

August 14th, 2019

Swivl Cloud v 8.1.2

- Migration of old Pro Plus Team users to current Pro Team account type

Current versions:

FW 10.03.23, Swivl Android App 5.3.1, Swivl iOS 8.0.1

August 10th, 2019

Swivl iOS App 8.0.1 released

-Fixed issue related to video file naming when user got "Cannot Save" error

Current versions:

FW 10.03.23, Swivl Android App 5.3.1

August 3rd, 2019

Swivl iOS App 8.0.0 released

***Completely Redesigned***

Faster to record video using Swivl robot

Easier to share video from within the app

Securely upload to Swivl Teams

Library

Watch, edit, and trim your recently recorded videos from the Library section. You can also share directly to members on your Team or to a Group.

Robot

Easily see if the Robot and Markers are connected correctly.

Capture

Quickly switch to Swivl Live mode to live stream using Zoom video.

Settings

Control whats on the capture screen and manage settings like Multi-marker bookmarking and auto-exposure.

Profile

Security option to auto-sign out after 24 hours.

Current versions:

FW 10.03.23, Swivl Android App 5.3.1

July 24th, 2019

Swivl Cloud v 8.1.1

- Final change from Categories to Standards

- Show the highest account type in Profile

Current versions:

FW 10.03.23, Swivl Android App 5.3.1, Swivl iOS 7.7.3

July 16th, 2019

Swivl Cloud v 8.1

- Launch of Team Codes

- Only Standard and Pro account types are now available

- Pro Plus users changed to Pro

- Auto-Team creation for new users

- Manual Team creation for existing Swivl users

- New Upgrade page and pricing changes

- Team Owner role added

Current versions:

FW 10.03.23, Swivl Android App 5.3.1, Swivl iOS 7.7.3

July 5th, 2019

Swivl Cloud v 8.0.1

- Adding Rubrics improvements

- various fixes

Current versions:

FW 10.03.23, Swivl Android App 5.3.1, Swivl iOS 7.7.3

June 26th, 2019

Swivl Cloud v 8.0

Team Admin Portal redesigned

New dashboard and statistics overview for each team member

Create multiple different rubrics for commenting

Various minor improvements

Current versions:

FW 10.03.23, Swivl Android App 5.3.1, Swivl iOS 7.7.3

June 11th, 2019

Swivl iOS App7.7.3 released

Stability improvements

Current versions:

FW 10.03.23, Swivl Android App 5.3.1

May 28, 2019

Swivl iOS App7.7.2 released

Fix of rare crash after changing device orientation on capture screen

Current versions:

FW 10.03.23, Swivl Android App 5.3.1

May 21, 2019

Swivl Android App5.3.1 released:

Fixed crash after start recording without internet

Improved multi-part uploading

Current versions:

FW 10.03.23, Swivl iOS App 7.7.1

May 14, 2019

Swivl iOS App7.7.1 released:

Improved video saving reliabilityvia processing success status check after uploading to Swivl Cloud

Security improvements

Rotation improvements

Bug fixes

Current versions:

FW 10.03.23, Swivl Android App 5.3

April 18, 2019

Swivl Android App5.3 released:

Audio-video async fixed for Android 8 and Android 9 devices

Limited support for Pixel phones (coming soon)

Current versions:

FW 10.03.23, Swivl iOS App 7.7.0

April 2, 2019

Swivl iOS App7.7.0 released:

Multi-Marker Bookmarking: Press the up/down arrows on ANY of the Markers to bookmark a moment (Pro only).

Bug fixes & performance improvements

Improved firmware update flow and reliability

Improved Multi-Camera record and upload reliability

Current versions:

FW 10.03.23, Swivl Android App 5.0.4

February 24, 2019

Swivl iOS App7.6.1 released:

Improved Swivl update flow

Improved orientation behavior

Fixed firewall uploading issue

Current versions:

FW 10.03.23, Swivl Android App 5.0.4

February 19, 2019

Swivl iOS App7.6.0 released:

Improved video recording & uploading reliability

Simplified Swivl Robot firmware update flow

Bug fixes & improvements

Swivl RobotNewFW 10.03.23 released:

iPad Pro C support

Windows 10 support

Current versions:

Swivl Android App 5.0.4

November 1, 2018

Swivl Cloud:

Team Admin Portal

Changed appearance and location of pending invites table

Show locked users after not locked in "Team members" table

Combined creating & inviting new member to Team in the same table

Table improvement for "User Tags" filter for "Team Members"

Show "Team Members" table after reloading due to interaction with team members

Show more Team members in "Team Members" table

As a Team Admin, you have three choices when updating your team member listing in order to make space for new members or when a video project has ended:

Remove, Lock, or Downgrade to Standard

Remove:

Removing is useful when you simply want to remove an account from your team. The user will still have access to Swivl Teams as a Standard (free) user of Swivl with no affiliation to your team whatsoever.

What happens to their videos?

All videos uploaded up until the point they are excludedremain in the Team Admin portal under "Videos" in the Videos Tab (you do have the option of removing all video content by that user when you select Remove)

If the removed user continues to use Swivl Teams, they will still have access to all of the videos they created; therefore, it is important to remember that:

If the removed user shared any of their videos whilst a Team Member to a Team Group or otherwise via Direct Share and then theydeletethesevideos from their library, the recipient(s) will also lose access to those videos in their Feed

Utilizing the Remove feature frees up the license previously associated with that person, which you can now allocate to a new or existing user.

How to Remove:

create a brand new Swivl account

Lock:

Locking is useful when you want to prevent a user from accessing their Swivl account in the future (e.g. when they leave your organization and videos must be kept in the hands of the Team Administrators). The user will no longer have access to Swivl Teams using the email that was associated with them as a Team Member. If they wish to access Swivl Teams in the future, they will need to with a different email address.

What happens to their videos?

All videos uploaded up until the point they are lockedremain in the Team Admin portal under "Videos" in the Videos Tab.

Utilizing the Lock feature frees up the license previously associated with that person, which you can now allocate to a new or existing user.

You mayunlock users at any time, which gives the user access to login again in the future.

How to Lock/Unlock:

Downgrade to Standard:

When you purchased your team license you paid by the number of Pro licenses and we provided you with unlimited Standard users. We do this so you can easily switch Pro with Standard and vice versa throughout your subscription period without exhausting your limits. You can check your account limits and current distribution of seats in your subscription information panel on the main overview page of your Admin portal:

When you downgrade a user from Pro to Standard, that user will still have access to your team as a Standard team member, with fewer capabilities than before.

What happens to their videos?

All videos uploaded up until the point they are downgradedremain in the Team Admin portal under "Videos" in the Videos Tab.

Standard team members will still have access to all of the videos they created, but with limited capabilities; therefore, it is important to remember that:

If a downgraded user shared any of their videos whilst a Pro Team Member or higher to a Team Group or otherwise via Direct Share and then they decide todeletethese videos from their library, the recipient(s) will also lose access to those videos in their Feed.

Utilizing the Downgrade to Standard frees up the license previously associated with that person, which you can now allocate to a new or existing user.

How to Downgrade a User:

As a Swivl Team Admin, you have access to statistics that inform you about your Swivl Team and the videos your members are uploading.

Overview

In the Overview tab, you will first be able to see the number of videos uploaded, the number of videos shared, the number of comments made, and the number of videos viewed.

Scrolling down, you can see the most active members, as well as the recent activity on your Swivl Team. These can be filtered to show more give more specific information.

Scrolling down even further, you will find a couple pie charts with information about the specific features each of your team's videos utilize.

All these statistics can be filtered by this week, this month, and this year.

Statistics

In Statistics, you can see how each one of your team members has been using Swivl. Navigate to the Statistics tab by clicking the Statistics button on the left under "Dashboard".

The Members tab in the Statistics dashboard shows you the number of videos uploaded, videos shared, videos viewed, and comments made by each user. It also shows you when they were last active. You can search for specific users using the search bar.

You can also sort users by different metrics.

You can also view statistics about your groups and user labels, and similarly search for specific words and sort by different metrics.

The Team members table is interactive! Click on each user to learn more about them.

Add a new Team member

In the Team members tab, click the green Add New Member button

Enter the email address(s) and decide their membership level(s)

Click Send Invite

Please note you can add up to 25 members at a time

*No matter if your team member is brand new to Swivl or they already had an account, they MUST accept the invitation and the terms and conditions to join your team. If they bypass this step, they will not complete the process to join your team.

If you are an experienced Swivl user and for any reason had to delete your Swivl App on IPad running iOS v.9.3.5 you can still install Swivl app v.7.7.3 using the same AppleID you previously used to download Swivl app.

Also you can accessSwivl appv.7.7.3

1. install new Swivl app v.8.0.1 or higher on iOS devices running 10+OS version with your new AppleID

2. use the same AppleID for your IPad runningiOS v.9.3.5

3. find and install older Swivl appv.7.7.3

Please note that using an older app can be a workaround however we strongly recommend to keep your hardware and software updated.

This article applies to anyone who has been invited into a Team by their Team Owner or another Team Administrator on the Team account.

Once an Administrator has sent you a Swivl Teams Invitation, you will receive an email notifying you (check spam just in case for a message from "[email protected]")

New Users:

If you have not created your account, you will receive an email invitation prompting you to reset your password.

1) Reset your password by clicking the link in the email:

2) Create a new password

3) Then, Accept the Terms and Conditions. Do not skip this step.

4) Complete your profile

Existing Users:

If you already have an account, you will be able to accept your invitation by going though the following steps:

1) Click on the link sent to your email

2) Log in to your Swivl account

3) Accept the Terms and Conditions

Existing users, in your profile at: cloud.swivl.com:

You can also accept your invitation on the Swivl Teams platform:

1) Log in to your account

2) Go to your Profile

3) Accept the invitation at the top of the screen

4) Accept the Terms and Conditions

Note:Whether you are brand new to Swivl or not, you MUST accept the Terms and Conditions to join your team. If you bypass this step, you will not complete the process to join your team.

*requires Pro

Swivl+ is a simple desktop app for your computer that records whats on your screen, like powerpoint slides, videos, or your lesson activity. At the same time your Swivl robot continues to follow you and will record both you and your screen. It will even record the audio from your computers speakers. After recording, both videos upload to your Swivl Teams account automatically.

Screencasting works best when you:

Show videos as part of your presentation

Use on-screen tools and software to aid math or science curriculum

Present slides with audio or animations

Demonstrate best practices for PD sessions

Or anytime you want to produce a high-quality presentation!

Capture the presenter and their laptop/desktop screen at the same time

First place the screencast button on your capture screen for easy access. Find this in your app settings.

here

When the screencast button is present, you can tap it and it will generate a pin code.

Open the Swivl+ app for desktop.* Download it for your Mac or Windows .Enter the pin code you generated in the mobile device.

Choose your preferences for Screen and Audio collection using the desktop client.

Now, using the Swivl app on your mobile device, start your recording as usual, using the Primary Marker or by tapping the shutter button on screen.

When the recording has ended, both videos (your Swivl video and the screencast of your desktop) will upload to Swivl Teams simultaneously, as per your selected upload settings (we recommend Auto-Upload).

View your video as a side-by-side dual-camera project in your account on cloud.swivl.com.

From here, you can select the audio track you want to hear (either the Primary Marker or the audio from your desktop) and you can maximize your camera view to focus on one particular video over the other.

*If you are on a Mac and your security settings block you from opening the app, go to "System Preferences" then "Security & Privacy" to allow the app to launch.

You can access your account information from within Swivl to change you user information, and change your email or password. To do this:

First login to cloud.swivl.com

In the top right corner, click on your name and select Profile

In your Profile, change your name, email address, or password

In your Swivl app open Profile to check email you used to login

Adjust Microphone Gain

If you find that the audio being recorded through the Markers is too loud or soft in the video, you can adjust the microphone gain through the Swivl app.In order to do this, open the Swivl app and connect your device to the Swivl robot. Turn all Markers on. Open the capture screen and tap on the marker icon above the capture button (shown below). Here you can adjust the gain for each individual Marker, labeled by color. Raising this for a Marker will allow it to pick up student voices more clearly in a group. Please note that this might also increase amount of noise. Lowering Marker sensitivity will reduce the amount of noise, and voices will come through more softly on the recording.

markers are paired

You can also check your microphone gain and adjust it on Robot tab in your Swivl app. See green indicator moving as you speak into the marker

Note:If you find that you are capturing audio from the built-in microphone in your mobile device, rather than from the Marker, check Marker Settings on the Capture screen or on the Robot tab to make sure your .

Here are the steps you need to take after recording the video on the Swivl app using Android, if you did not upload your video to Swivl Teams.Go to My Files > Device Storage or SD Card >Android>data > com.swivl.android > files >Movies > Select the video.

If you would like to save your videos to a MicroSD card instead of your device, you need switch the storage option in your Swivl app Settings. Select the Storage selection to "External Storage" and you will be able to save the videos directly on to your SD Card.

Screencasting*

This app can only be used with Swivl app for multi camera recording.

Multi camera feature is recording multiple videos to capture simultaneously up to five videos of small group interactions. You can record the main video using either a compatible IOS or Android device and up to four additional videos using:

Swivl+ for IOS

Swivl+ for Android

Swivl+ for laptop web browser (MacOS, Windows, ChromeOS, Linux)

Swivl+ for desktop (MacOS, Windows)

Muticamera project allows:

Record video using built-in camera of your device, see Recording a Multi-Camera Video*

Record whats on your screen, like powerpoint slides, videos, or your lesson activity, see

If you notice one of the following symptoms that probably means the robot is not successfully connected to your mobile device:

the lights on the base are solid or blinking red;

the marker is not recording sound;

the robot turns off in a few minutes;

the robot stops tracking the marker.

In this case please follow the steps below:

FOR IOS DEVICES:

1. Check the iOS version of your device and if it is older than 9.3.5 please update it.

2. Check the app version in the Swivl app Settings and update it to the latest version 8.2.1

[email protected]

3. Plug in the robot to the wall charger and perform a Hard reset: press and hold the Power button for 10 seconds until both lights flash orange.

4. Reconnect the robot to your mobile device via awhite micro-USB to lightning cable orblack micro-USB to micro-USB cable with a type C adaptor with OTG support for an iPad Pro.Please see the following articles for more details:

C Series Setup

Troubleshooting for First Time Users

After that go to the Swivl app => Robot tab and on the screen you are supposed to see 'Connected'. Itmeans the device is successfully connected to Swivl robot and is ready to go!

'Connect your device to Swivl'- means your mobile device is not connected to Swivl robot. In this case check that the cable is plugged properly. If possible, please try a different cable.

Connect your Primary Marker- you see this picture if your device is connected, but the Primary marker is not. In this case please turn on the Primary marker.

If the Setup Status shows that the robot is successfully connected to the device, but you still do not have the sound, please make sure that the volume of the markers on the capture screen is adjusted.

FOR ANDROID DEVICES:

1. Check the OS version of your device and if it is older than 6, update it.

2.Check the app version in the Swivl app Settings and update it to the latest version 6.0, if necessary:

3.Plug in the robot to the wall charger and perform a Hard reset: press and hold the Power button for 10 seconds until both lights flash orange.

4. Reconnect the robot to your mobile device via black micro-USB to micro-USB cable (if necessary, use a type C adaptor with OTG support)Please see the following articles for more details:

C Series Setup

Troubleshooting for First Time Users

After that go to the Swivl app => Settings and on the screen you are supposed to see Setup Status OK.

'No Swivl connection'- means your mobile device is not connected to Swivl robot. In this case connect it via a black micro-USB to micro-USB Android cable. If possible, please try a different cable.

No Markers Detected or No Primary Marker- it means your device is connected, but the Primary marker is not connected. In this case please turn on the Primary marker.

If the Setup Status shows that the robot is successfully connected to the device, but you still do not have the sound, please make sure that the volume of the markers on the capture screen is adjusted.

Still need help? Contact us at and share details.

*Requires Pro - activate your free 30 day trial today!

here

RECORDING A MULTI-CAMERA VIDEO

The feature of a Multi-Camera video recording is now available for both iOS and Android devices with the Swivl app and up to four additional devices utilizing the Swivl+ app for iOS or Swivl+ app for Android or by visiting: cloud.swivl.com/plus on Chromebooks and Laptops with webcams.

This feature is available for Pro subscribers only. Activate your trial today or learn more about upgrading here. If you're a Standard user, you can still set up a dual-camera session following the same instructions below (for dual-camera, you will be limited to only one additional device, and not four).

Preparing the Multi-Camera session on the iOS Swivl App:

Open the Swivl app on the teachers iOS device (either iPad or iPhone).

Sign in to the Swivl app using your Swivl account credentials.

Tap the Multi-camera icon on the capture screen (if you are not seeing the Multi-camera icon yet, you need to add the icon from Capture Screen Action Bar menu - you can find this in your Settings)

The app will display the code that you will input on the other recording devices using the Swivl+ app, to join the session.

Preparing the Multi-Camera session on the Android Swivl app:

Open the Swivl app on the teachers device.

Sign in to the app using your Swivl account credentials. The version of Swivl application has to be 5.3.1, if it is not, you can update it in Google Play Market.

Tap the camera icon on the capture screen.

The app will display the code that you will input on the other recording devices using the Swivl+ app, to join the session.

Start recording.

From other mobile devices (either iOS or Android tablets or phones) download the FREE Swivl+ Student app:

You may also go to: cloud.swivl.com/plus on a Chromebook or any laptop with a webcam -

Joining the Session on the Swivl+ app or on plus.swivl.com:

Enter the code displayed in the Swivl app and tap Join.

As others join the session, the number of devices connected to the session will appear in at the bottom of the Swivl app capture screen.

The icons of additional devices will appear below the Pairing code on the teacher's device.

Again, if you are a Standard or Pro user, you will only be able to connectone additional camera.

iOS view:

Android view:

Recording the Multi-Camera Video:

Tap the circular record button on the right side of the screen to initiate recording. If you are using a Swivl robot, you can also tap on the red button on the side of the Primary Marker.

A countdown will begin on all recording devices. Once recording begins, all devices will capture both audio and video.

When you are finished, tap the record button again and a timer will count down to the end of the recording.

In order to access your Multi-Camera project, you will need to upload all videos and log into your Swivl account in a browser.Watch a Multi-Camera video example.

Swivl+ app currently records SD

*requires Pro

Smart Playback *

Omit the insignificant sections of your videos, such as periods of extended silence. Watch videos in half the time with intelligent playback. For Pro users, we enabled a machine learning algorithm that intelligently and securely analyzes the video in your project to optimize what you see and hear in your classroom.

If you are only a Standard user, you can't enable Smart Playback on your own videos but don't fret! If a Pro user shares a video with you that is over 10 minutes long, you will also be able to utilize Smart Playback mode on the shared video.

If you would like to enable/disable the default option for Smart Playback on videos over 10 minutes long, go to your Account Profile, click Settings tab and scroll down to the notifications section:

Toggle the auto-enable Smart Playback to OFF and you'll be all set. You will still be able tomanually select Smart Playback on all videos uploaded over 10 minutes long in the playback bar as shown in our instructional video above.

When you upload a video to your Swivl Library, it starts off completely private by default.

There are four options to share videos:

Direct Share to other Swivl Teams users*

Share to a Group*

Share an Unlisted Weblink

Embed*

*requires Pro

To begin, select a video you wish to share, and either click on the button 'Share' and select the appropriate option from the dropdown menu or choose from the quick select option on the video thumbnail in your Library.

1. Direct Share to other Swivl Teams users*

When you selectDirect Share and enter someone's email address, whomever receives this email will either prompted to sign in to their existing account or to sign up for Swivl Teams in order to view the video. The Swivl Teams user who receives your video needs only a Standard account at minimum to view and leave comments on your video.

In the future, any videos that have been shared with you directly on Swivl Teams will appear in "Feed-Shared with me"

2.Share to a Group*

Share to a Group: Allows you to add other Swivl Teams users from your team member listing so multiple team members can watch your videos and leave comments. Ideal for sharing videos for PLCs, Mentor Groups, and PD.

You must bePro user on a Teamto share to a Group you're part of, but the users in your Group can be Standard or higher to view the videos and leave comments.

Any videos that have been shared with you directly on Swivl Teams will appear in "Feed-Shared with me" and can further filter by "Group Feed"

3. Share an Unlisted Weblink

Sharing an unlisted weblink allows you to share videos with anyone using a unique, unlisted URL regardless of them having a Swivl Teams user account. To reiterate this, note that whomever has access to this weblink will not be required to sign in to Swivl Teams to view this video and therefore, this method is not private or secure. We recommend using Direct Share or Share to a Group whenever possible.

When you click Share Unlisted Weblink, we will generate the unique weblink for you to share.

IMPORTANT: Do not share the URL that is in your browser's address bar. You must share the unique weblink created for you otherwise your recipients will not be able to access the video.

As a reminder, this the only Sharing option for Standard users, so when you share via a web-link, the recipients with whom you share the link won't be able to leave comments directly on the video. If you wish to receive comments on your video, you must select Direct Share or Share to Group, which both require Pro.

4. Embed project

Embedding a video creates an HTML code to paste into an LMS, webpage, blog, etc. Your video will be directly viewable by anyone with access. You must be aPro user to sharevia this method.

First, select your desired settings then copy the generated embed code that will appear at the bottom.

More questions? Contact us at [email protected]

*requires Pro

Cloning projects allows you to provide a copy of your video to another Swivl Teams user for them to further manipulate and/or share. Once you provide someone a copy of your project, any actions they take will not affect the original project. You will remain the owner of the original project and will still be able to otherwise edit, trim, and/or share your project after cloning it for someone else.

Cloning requires a Pro subscription. If you're Pro, follow the steps below:

From your Swivl Library, scroll down to find and click on the video you want to clone for another user.

From the project view, click the three dots at the top of the page.

Choose the Clone option.

Enter the email address(es) for the users you would like to provide the cloned copy to.

Watch our instructional video below to manually choose which tracks you'd like to hear when you record with the C-Series robot with multi-microphones (C3 or C5 robots).

Auto Audio*

*requires Pro

Auto Audio smoothly switches your audio track for you by selecting the most dominant marker at each specific moment. Auto-audio playback is simply a playback mode and does not affect the video file. Switching it on allows you to enjoy the advanced playback, while switching it off allows you to manually select your own marker tracks to listen to.

Please note when Swivl is used with an Android device with OS 6 or 7, unfortunately there is a maximum limit of two audio channels due to operating system peculiarities. Any additional audio channels, will be merged into the second audio channel.

Full scope Multi-Marker recording is available for Android 8.0 & higher

The Swivl video player allows you to include additional media alongside your existing video. We call these additional media slides but the file format may vary. Slides can be added to pre-existing videos within your Swivl Library, or recorded in real-time along with your video through the Swivl app.To add slides to a video you have already uploaded to your Library, follow these steps:

In your Swivl Library, open a video project

Select Edit

Select Add Slides

You can upload slides all at once as a presentation file or PDF, or individually in image formats (.jpeg or .png) or .doc format.

Once slides are uploaded, you can sync them with the video by adjusting the timestamp below the slide thumbnail.

For Video projects with existing slides, you can selectManage Projectwhich allows you to upload, replace, hide or delete slides.

Once slides are synced to the video, they will advance automatically. Viewers can navigate through the presentation by clicking on the thumbnails. The video will jump to the point in the video synced with the slide.

Note:The maximum frame size for a slide that can be uploaded to Swivl is 5000p x 5000p. The recommended frame resolution is 720p (1280p x 720p).

*requires Pro

If you want to download a project with slides and you wish to keep your slides embedded within the file - you need to produce this project into a single video file.

Please follow the directions below to produce your exportable video with slides:

In your Library, open a video+slides project

Select Edit

Then select Produce

You have three different options to produce a video for export:

Video and slides playing side by side equally;

Slides embedded within the corner of the video; or

Only slides shown with audio from the video playing in the background

Export>>>Download

Choose the desired option and then select Start. Your produced project is now ready for .

There are some differences between audio capturing and playback for Dual and Multi-Camera projects.

If you record a Dual-amera video:

The Audio is being captured only from the markers, the audio from the second device is not being captured;

Individual marker channels are selectable during the video playback:

If you record a Multi-Camera video (3-5 devices):

The Audio is being captured from the markers and also from the devices which join the session;

All the markers channels are merged into a single channel and are not selectable during the playback. But its possible to download the Multi-Marker tracks separately.

When you playback the project you can select the audio recorded from different devices:

*requires Pro

You can view a selected video's statistics such as the number of views per day, and the percentage your video is viewed.

Navigate to the video you would like to view the statistics of

Scroll down and click on the Statistics button

Downloading Video Statistics*

With the Pro license, you can download your video statistics. Downloading your video statistics offers you more information, such as who has viewed your video, and for how long.

To download your video statistics, press the export CSV button

Call us

1-888-837-6209

Monday through Friday, 7am-4pm PST

Email us

[email protected]

Chat with us

Using the Help Widget at the bottom right-hand corner when you are in your account at: cloud.swivl.com, or visiting swivl.com and swivl.com/setup

(Mobile Chat is not available)

Swivl hosts a few webinars every year highlighting some of the biggest topics in education. In these webinars, our Customer Success team invites professionals in the field to talk about their area of expertise. Issues we have discussed include:

Student Empowerment through Inquiry

Language Acquisition with Swivl

Instructional Coaching Frameworks with Swivl

swivl.com/webinars

You can find more Swivl Webinars at

Occasionally, you may need to switch your Markers from one C Series robot to another. Watch the video below to see how this is done. Step-by-step instructions follow the video.

Re-pairing the Primary marker:

Connect your Swivl robot to your mobile device and open the Swivl App.

Plug the Swivl robots wall charger into an outlet and plug it into the base.

Simultaneously hold down the + sign and tap the power button four times then release both buttons. This will clear the robot's memory of any Primary markers previously associated with it.

The Pair LED on the robot base will become solid red when it has reset.

Chooseany marker and dock it in the back of the robot to pair.

Wait for the LED to stop blinking and become a solid light, then remove the marker from the dock and turn it on.

When you turn the marker on, it will recognize it as the Primary marker in the Settings menu.

Repeat these steps for all secondary markers you would like to re-pair to your unit (up to five total markers per robot, including the Primary marker).*

*Note, that only the first marker that is re-paired to your robot will be the Primary marker. The remaining markers you re-pair will be added as secondary markers and you will be prompted to select a new color for each.

There are 3 generations of Swivl Robot. In chronological order of release, they are: Gen1, Gen2 and C Series. To determine which Swivl generation you are using, you can use the images and distinguishing characteristics listed below.

C Series

Round, gray and white base

Marker has 4-way directional pad

Connects with Swivl lightning cable

Base has power and (+) buttons

Gen2

Round, black and white base

Marker has left and right arrow buttons

Connects with Bluetooth and audio cable

Base has power and Refresh buttons

Magnetic flap over the Marker dock

Gen1

Black and green base

Round Marker

No connection cable

Each C Series Marker comes with two lanyards: a wrist and a neck lanyard. Both can be attached to the Marker in the same way, as follows:

Thread the loop of string at the end of the lanyard through the hole on the corner of the marker (closest to the 3.5 mm jack).

Once the loop is fully threaded through, pass the neck or wrist strap through the center of the loop.

Pull on the strap to tighten the loop and secure the lanyard to the Marker.

We also produced this handy video to reference:

If you find that your C Series Robot is exhibiting one of these symptoms, you can follow the directions below to reset the base and update the firmware:

When you plug the base into charge, using the included USB power block and USB charging cable, the base shows no sign that it is charging.

When you dock the Marker into the base, it shows no sign that it is charging.

The Swivl Robot will not turn on.

When you turn on the robot and connect it to a device running the Swivl app, the app shows no sign that it is connected to a Swivl.

Solution:

Hard Reset: Plug in the wall charger and connect the Swivl base to power. Hold down the power button on the base for approximately 8 seconds, until both LEDs on the base turn orange. Turn on the robot.

Update Firmware: Turn on the robot. Open the app on your mobile device, and connect the robot with the device. A message will pop up, requesting that you update the firmware, tap Allow to install the update.

Marker Hard Reset

If you find that the Marker will not turn on, despite being successfully charged, you will need to perform a hard reset as follows: Hold down the power button on the Marker for 8-10 seconds. The Record LED will flash orange and the Marker will turn off. Hold the power button down for 2-3 seconds to turn the Marker back on.

Gen 2 Robot If you are recording using a Gen 2 Robot, you can plug your iOS or Android device into the back of the base using a USB or Micro USB to charge while you record. C Series Robot If you are using a C Series Robot to record, the Robot connects to the mobile device via lightning or micro usb connection, which means that the mobile devices charging portisn'tavailable to plug in to charge.

If an accessory is broken, please contact us by submitting a ticket on our support site or emailing us at [email protected] to see if we can fix it first.

If you need to replace a lost accessory or your kit is out of warranty but you broke an accessory, you can purchase the replacement by visiting the Swivl Replacement Store.

It's simple to change the colors of your secondary markers in the Settings menu of the Swivl app.

Turn on all markers

Go to the Robot menu

Tap the marker for which you wish to change the color

Set a new color or you can also opt to make it the primary marker.

There are a few best practices you should employ if you notice that Swivl gets "stuck" facing a wall or whiteboard.

Remember, Swivl's primary marker is being tracked by maintaining a line of sight with the infrared technology located on the front of your Swivl robot base. In other words, your Swivl must be able to "see" the primary marker in order to track efficiently.

Whenever possible, wear the primary marker around your neck, high on your chest (use the lanyard slider to adjust it higher or lower) or you can purchase a marker clip in order to affix it to your top.

support

Watch this quick video about how to wear the lanyard properly for optimal line of sight:

Keep Swivl located centrally in the room and at least 4 feet away from any walls or whiteboards, if possible. The ideal placement is shown above, using a floor stand to avoid obstructing students' views.

Finally, if Swivl is panning upward and downward erratically, go to the App Settings menu and turn Auto Tilt OFF. Then enable Tilt Correction mode (not available for Android users currently) to see if this helps.

If you're still encountering issues due to the layout of your classroom, contact so we can assist you based on your environment.

Swivl uses lithium polymer/ion batteries and if proper care is taken, they can last upwards of 4 years depending on usage. The most common reason why a Swivl may not hold charge is if it has been stored without use for more than 9 months. Any device with lithium batteries experiences this issue if they have been on the shelf for extended periods of time without being charged. To prolong the life of your Swivl, please follow the recommendations listed below:

Best practices for prolonging long-term battery health of Swivl

1. Always charge the batteries of both the base and markers completely before using them for the first time.

2. If you are using your Swivl frequently, have the charging cable connected whenever possible. It is not necessary to charge and discharge your Swivl often if they are being used frequently. In fact, the batteries last longer if they are not subjected to frequent charge/discharge cycles.

3. Before storing your Swivl for extended periods of time, dock the marker in the base and make sure they are both charged to 100%. Store the Swivl with the marker docked in the base. If you have additional markers, make sure they are also charged to 100% before storing them for extended periods.

4. Take the Swivl out of storage at least once every 3 to 6 months and charge it back to 100%. The batteries slowly lose charge over time even if the device is turned off and can become unusable if the batteries are left completely to die.

5. Never let the batteries on the base or the marker run out of battery completely. This significantly shortens the life of the batteries. Always pay attention to the low battery indicator and plug in the Swivl for charging as soon as you see the low battery indication.

contact us The older Gen2 robots were discontinued in July of 2016, but we continue to make our best effort to support your usage with Gen2. The Gen2 was replaced by the C-series robot that has many advantages that were requested by our Gen2 customers. We also provide a trade-in program for customers that want to trade-in and replace the old robots. We have provided a significant discount for replacing the older systems regardless of whether the older robots are functioning or not. Please for more details and check out our current promotions:

https://www.swivl.com/promotions/

There are two ways to change the Primary marker.

1. For both iOS and Android:

Please follow the instructions from the article below to reset the robot and clear its memory of any markers previously associated with it and re-pair the new Primary marker:

Re-pairing the base with new markers

2.For iOS only(via Swivl app Settings):

1) Open the Swivl app and go to Robot tab. If you currentlydon'thave a Primary marker you will see a notification 'Connect Primary Marker'. In the Marker Setup menu you will see all connected markers (please remember to switch them on!). Tap on the marker which you want to set as Primary.

2) Tap on the button Make Primary in the Marker Settings window:

3) Now you will see notification 'Connected' and the markeryou'veset as Primary is displayed as Primary Marker: