-33
NPS
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Sylvan Learning Systems
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About Sylvan Learning Systems' Brand
Sylvan Learning, Inc. consists of franchised and corporate supplemental learning centers
Brand at a Glance
57%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.4/5
Customer Service
Sylvan Learning Systems CMO
Amy Przywara
Amy Przywara serves as the Chief Marketing Officer of Sylvan Learning. Amy started at Sylvan Learning in June of 2015. Amy currently resides in the Baltimore, Maryland Area.
Sylvan Learning Systems NPS
Sylvan Learning Systems's Net Promoter Score (NPS) is a -33 with 25% Promoters, 17% Passives, and 58% Detractors. Net Promoter Score tracks whether Sylvan Learning Systems's customers would recommend using the product based on a scale of -100 to 100.
Sylvan Learning Systems Overall NPS
| 25% | Promoters |
|---|---|
| 17% | Passives |
| 58% | Detractors |
Sylvan Learning Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Jul 2023 -40 | Jul 2023 | -40 |
Nov 2023 -51 | Nov 2023 | -51 |
Jan 2024 -57 | Jan 2024 | -57 |
Jun 2024 -63 | Jun 2024 | -63 |
Mar 2025 -44 | Mar 2025 | -44 |
Aug 2025 -50 | Aug 2025 | -50 |
Nov 2025 -45 | Nov 2025 | -45 |
May 2026 -33 | May 2026 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sylvan Learning Systems NPS by Gender
Sylvan Learning Systems's NPS was rated -20 by Female customers on Comparably.
Female
-20
Sylvan Learning Systems's NPS was rated -20 by Female customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Male
N/A
Sylvan Learning Systems's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sylvan Learning Systems NPS by Ethnicity
Sylvan Learning Systems's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Sylvan Learning Systems NPS by Usage
Sylvan Learning Systems's NPS was rated the highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Sylvan Learning Systems Customer Reviews
Out of the 4 Sylvan Learning Systems customer reviews 3 were positive and 1 was constructive. Sylvan Learning Systems customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sylvan Learning Systems Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Sylvan Learning Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sylvan Learning Systems Customer Loyalty Score by Gender
Sylvan Learning Systems's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sylvan Learning Systems.
Female
82%
Yes
Male
N/A
Yes
Sylvan Learning Systems Customer Loyalty Score by Ethnicity
Sylvan Learning Systems's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sylvan Learning Systems.
70
out of 100
Caucasian
Sylvan Learning Systems Customer Loyalty Score by Usage
Sylvan Learning Systems's Customer Loyalty score was rated 70% by customers who have used Sylvan Learning Systems's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sylvan Learning Systems Product Quality
2.7/5
Sylvan Learning Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sylvan Learning Systems' overall Product Quality score rated by its users and customers.
Sylvan Learning Systems Product Information
Sylvan Learning Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Education
Productivity
Quick Insights into Sylvan Learning Systems Product Quality
Sylvan Learning Systems's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Sylvan Learning Systems's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sylvan Learning Systems' Product Quality.
Ranked Sylvan Learning Systems Product Quality the Highest
Ranked Sylvan Learning Systems Product Quality the Lowest
Sylvan Learning Systems Product Quality Score by Gender
Sylvan Learning Systems's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sylvan Learning Systems.
Female
3.1/5
Male
N/A
Sylvan Learning Systems Product Quality Score by Ethnicity
Sylvan Learning Systems's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sylvan Learning Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Sylvan Learning Systems Product Quality Score by Usage
Sylvan Learning Systems's Product Quality score was rated the highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sylvan Learning Systems Pricing
Sylvan Learning Systems ROI & Value For Money
2.8/5
Sylvan Learning Systems has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Sylvan Learning Systems' overall ROI score rated by its users and customers.
Quick Insights into Sylvan Learning Systems ROI
Sylvan Learning Systems's ROI score was rated highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Sylvan Learning Systems's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sylvan Learning Systems' ROI score.
Ranked Sylvan Learning Systems ROI the Highest
Ranked Sylvan Learning Systems ROI the Lowest
Sylvan Learning Systems ROI Score by Gender
Sylvan Learning Systems's ROI score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sylvan Learning Systems.
Female
3.2/5
Male
N/A
Sylvan Learning Systems ROI Score by Ethnicity
Sylvan Learning Systems's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sylvan Learning Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Sylvan Learning Systems ROI Score by Usage
Sylvan Learning Systems's ROI score was rated the highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sylvan Learning Systems Customer Satisfaction (CSAT)
Sylvan Learning Systems Customer Satisfaction (CSAT) Score
45 / 100
Sylvan Learning Systems has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sylvan Learning Systems Customer Satisfaction
Sylvan Learning Systems's Customer Satisfaction score was rated highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Sylvan Learning Systems' Customer Satisfaction.
Ranked Sylvan Learning Systems Customer Satisfaction the Highest
Sylvan Learning Systems Customer Satisfaction Score by Gender
Sylvan Learning Systems's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sylvan Learning Systems.
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Sylvan Learning Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sylvan Learning Systems' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sylvan Learning Systems.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sylvan Learning Systems Customer Satisfaction Score by Usage
Sylvan Learning Systems's Customer Satisfaction score was rated 67 points by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sylvan Learning Systems Customer Service
2.4/5
Sylvan Learning Systems has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sylvan Learning Systems' overall Customer Service score rated by its users and customers.
About Sylvan Learning Systems's Customer Service
Address
1001 Fleet St., Baltimore, MD
Website
http://www.sylvanlearning.com/
Phone Number
410-843-8352
Quick Insights into Sylvan Learning Systems Customer Service
Sylvan Learning Systems's Customer Service score was rated highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years, and rated lowest by customers who have used Sylvan Learning Systems's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sylvan Learning Systems' Customer Service score.
Ranked Sylvan Learning Systems Customer Service the Highest
Ranked Sylvan Learning Systems Customer Service the Lowest
Sylvan Learning Systems Customer Service Score by Gender
Sylvan Learning Systems's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sylvan Learning Systems.
Female
2.7/5
Male
N/A
Sylvan Learning Systems Customer Service Score by Ethnicity
Sylvan Learning Systems's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sylvan Learning Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Sylvan Learning Systems Customer Service Score by Usage
Sylvan Learning Systems's Customer Service score was rated the highest by customers who have used Sylvan Learning Systems's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sylvan Learning Systems as an Employer
3.0/5
Sylvan Learning Systems has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Sylvan Learning Systems
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sylvan Learning Systems scored a -33 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Sylvan Learning Systems would recommend the brand to a friend. ENPS measures how likely Sylvan Learning Systems employees would recommend working at Sylvan Learning Systems to a friend.
Net Promoter Score
-33
NPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 41% | Promoters |
|---|---|
| 5% | Passive |
| 54% | Detractors |
