17
NPS
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Synthego
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About Synthego's Brand
Precision and automation for genome engineering - enabling rapid, cost-effective research with consistent results for every scientist.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
Synthego NPS
Synthego's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Synthego's customers would recommend using the product based on a scale of -100 to 100.
Synthego Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Synthego NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
Aug 2023 -66 | Aug 2023 | -66 |
Dec 2023 -25 | Dec 2023 | -25 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2025 17 | Feb 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synthego Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Synthego users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synthego Product Quality
4.3/5
Synthego has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Synthego's overall Product Quality score rated by its users and customers.
Synthego Product Information
Synthego’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.synthego.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Productivity
SaaS
Synthego Pricing
Synthego ROI & Value For Money
3.5/5
Synthego has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Synthego Customer Satisfaction (CSAT)
Synthego Customer Satisfaction (CSAT) Score
75 / 100
Synthego has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synthego Customer Service
3.9/5
Synthego has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Synthego's Customer Service
Address
Redwood City, CA
Website
http://www.synthego.com
Phone Number
(888)611-6883
Synthego as an Employer
2.7/5
Synthego has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Synthego scored a 17 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Synthego would recommend the brand to a friend. ENPS measures how likely Synthego employees would recommend working at Synthego to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
