-25
NPS
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System Pavers
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About System Pavers' Brand
System Pavers is America’s #1 designer and installer of elegant outdoor living systems. With a customer satisfaction rating of nearly 95%, this award-winning team of outdoor living specialists has helped more than 85,000+ homeowners transform the way they enjoy their outdoors.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
System Pavers NPS
System Pavers's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether System Pavers's customers would recommend using the product based on a scale of -100 to 100.
System Pavers Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
System Pavers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 -25 | May 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
System Pavers Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of System Pavers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
System Pavers Product Quality
3.2/5
System Pavers has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock System Pavers' overall Product Quality score rated by its users and customers.
System Pavers Product Information
System Pavers’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://systempavers.com
- Company Size
- 201-500 Employees
Industry
Construction
System Pavers Pricing
System Pavers ROI & Value For Money
3.3/5
System Pavers has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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System Pavers Customer Satisfaction (CSAT)
System Pavers Customer Satisfaction (CSAT) Score
67 / 100
System Pavers has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
System Pavers Customer Service
3.2/5
System Pavers has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock System Pavers' overall Customer Service score rated by its users and customers.
About System Pavers's Customer Service
Address
1570 Brookhollow Dr, Santa Ana, CA 92705
Website
http://systempavers.com
System Pavers as an Employer
4.6/5
System Pavers has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
System Pavers scored a -25 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of System Pavers would recommend the brand to a friend. ENPS measures how likely System Pavers employees would recommend working at System Pavers to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
