-51
NPS
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T-Systems North America
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About T-Systems North America's Brand
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
T-Systems North America NPS
T-Systems North America's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether T-Systems North America's customers would recommend using the product based on a scale of -100 to 100.
T-Systems North America Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
T-Systems North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Mar 2023 -66 | Mar 2023 | -66 |
Mar 2024 -25 | Mar 2024 | -25 |
Feb 2026 -40 | Feb 2026 | -40 |
Apr 2026 -51 | Apr 2026 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T-Systems North America Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of T-Systems North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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T-Systems North America Customer Loyalty Score by Industry
T-Systems North America's Customer Loyalty score was rated 70% by Tech industry customers.
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T-Systems North America Product Quality
3.1/5
T-Systems North America has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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T-Systems North America Product Information
T-Systems North America’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated T-Systems North America's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into T-Systems North America Product Quality
T-Systems North America's Product Quality score was rated highest by customers from the Tech industry.
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Ranked T-Systems North America Product Quality the Highest
T-Systems North America Product Quality Score by Industry
T-Systems North America's Product Quality score was rated 2.3 stars by Tech industry customers.
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T-Systems North America Pricing
T-Systems North America ROI & Value For Money
2.9/5
T-Systems North America has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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T-Systems North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into T-Systems North America ROI
T-Systems North America's ROI score was rated highest by customers from the Tech industry.
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Ranked T-Systems North America ROI the Highest
T-Systems North America ROI Score by Industry
T-Systems North America's ROI score was rated 2.5 stars by Tech industry customers.
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T-Systems North America Customer Satisfaction (CSAT)
T-Systems North America Customer Satisfaction (CSAT) Score
33 / 100
T-Systems North America has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
T-Systems North America Customer Service
2.9/5
T-Systems North America has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About T-Systems North America's Customer Service
Address
1901 Butterfield Road, Downers Grove, IL 60515
Website
https://www.t-systems.com/us/en
T-Systems North America's Social Links
Quick Insights into T-Systems North America Customer Service
T-Systems North America's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked T-Systems North America's Customer Service score.
Ranked T-Systems North America Customer Service the Highest
T-Systems North America Customer Service Score by Industry
T-Systems North America's Customer Service score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
T-Systems North America as an Employer
4.5/5
T-Systems North America has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
T-Systems North America scored a -51 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of T-Systems North America would recommend the brand to a friend. ENPS measures how likely T-Systems North America employees would recommend working at T-Systems North America to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
