-50
NPS
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Tank Utility
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About Tank Utility's Brand
Tank Utility streamlines energy delivery and logistics for truck-delivered oil or propane businesses.
Brand at a Glance
69%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Tank Utility NPS
Tank Utility's Net Promoter Score (NPS) is a -50 with 14% Promoters, 22% Passives, and 64% Detractors. Net Promoter Score tracks whether Tank Utility's customers would recommend using the product based on a scale of -100 to 100.
Tank Utility Overall NPS
| 14% | Promoters |
|---|---|
| 22% | Passives |
| 64% | Detractors |
Tank Utility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -50 | Oct 2021 | -50 |
Nov 2021 -66 | Nov 2021 | -66 |
Dec 2021 -75 | Dec 2021 | -75 |
Aug 2022 -34 | Aug 2022 | -34 |
Sep 2022 -29 | Sep 2022 | -29 |
Nov 2022 -38 | Nov 2022 | -38 |
Dec 2022 -36 | Dec 2022 | -36 |
Aug 2023 -42 | Aug 2023 | -42 |
Jan 2024 -46 | Jan 2024 | -46 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tank Utility NPS by Gender
Tank Utility's NPS was rated -57 by Male customers on Comparably.
Male
-57
Tank Utility's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
N/A
Tank Utility's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tank Utility NPS by Ethnicity
Tank Utility's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Tank Utility Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Tank Utility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tank Utility Customer Loyalty Score by Gender
Tank Utility's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Tank Utility Customer Loyalty Score by Ethnicity
Tank Utility's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tank Utility.
64
out of 100
Caucasian
Tank Utility Product Quality
2.3/5
Tank Utility has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tank Utility's overall Product Quality score rated by its users and customers.
Tank Utility Product Information
Tank Utility’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.tankutility.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Energy
Enterprise
Quick Insights into Tank Utility Product Quality
Tank Utility's Product Quality score was rated highest by Caucasian customers.
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Ranked Tank Utility Product Quality the Highest
Tank Utility Product Quality Score by Gender
Tank Utility's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Tank Utility Product Quality Score by Ethnicity
Tank Utility's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tank Utility.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Tank Utility Pricing
Tank Utility ROI & Value For Money
2.5/5
Tank Utility has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Tank Utility ROI
Tank Utility's ROI score was rated highest by Male customers.
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Ranked Tank Utility ROI the Highest
Tank Utility ROI Score by Gender
Tank Utility's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Tank Utility ROI Score by Ethnicity
Tank Utility's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tank Utility.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Tank Utility Customer Satisfaction (CSAT)
Tank Utility Customer Satisfaction (CSAT) Score
37 / 100
Tank Utility has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tank Utility Customer Satisfaction
Tank Utility's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Tank Utility's Customer Satisfaction.
Ranked Tank Utility Customer Satisfaction the Highest
Tank Utility Customer Satisfaction Score by Gender
Tank Utility's Customer Satisfaction score was rated 28 by Male customers on Comparably.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 29% |
Tank Utility Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tank Utility's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tank Utility.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Tank Utility Customer Service
2.8/5
Tank Utility has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Tank Utility's Customer Service
Address
87 Summer St, Boston, MA 02110
Website
http://www.tankutility.com/
Phone Number
520-485-8265
Quick Insights into Tank Utility Customer Service
Tank Utility's Customer Service score was rated highest by Male customers.
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Ranked Tank Utility Customer Service the Highest
Tank Utility Customer Service Score by Gender
Tank Utility's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Tank Utility Customer Service Score by Ethnicity
Tank Utility's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tank Utility.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Tank Utility as an Employer
3.9/5
Tank Utility has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Tank Utility scored a -50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Tank Utility would recommend the brand to a friend. ENPS measures how likely Tank Utility employees would recommend working at Tank Utility to a friend.
Net Promoter Score
-50
NPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
