0
NPS
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Brand Page
Tapjets Inc
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About Tapjets Inc's Brand
The Worlds First Hail-A-Jet App
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
2.7/5
Customer Service
Tapjets Inc NPS
Tapjets Inc's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tapjets Inc's customers would recommend using the product based on a scale of -100 to 100.
Tapjets Inc Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tapjets Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tapjets Inc Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Tapjets Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tapjets Inc Product Quality
2.7/5
Tapjets Inc has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tapjets Inc's overall Product Quality score rated by its users and customers.
Tapjets Inc Product Information
Tapjets Inc’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.tapejts.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Marketplaces
Travel
Tapjets Inc Pricing
Tapjets Inc ROI & Value For Money
1.5/5
Tapjets Inc has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tapjets Inc's overall ROI score rated by its users and customers.
Tapjets Inc Customer Satisfaction (CSAT)
Tapjets Inc Customer Satisfaction (CSAT) Score
50 / 100
Tapjets Inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tapjets Inc Customer Service
2.7/5
Tapjets Inc has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tapjets Inc's overall Customer Service score rated by its users and customers.
About Tapjets Inc's Customer Service
Address
3901 Max Contrad Dr, Spring, TX 77379
Website
http://www.tapejts.com
Tapjets Inc's Social Links
Tapjets Inc as an Employer
4.2/5
Tapjets Inc has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Tapjets Inc scored a 0 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Tapjets Inc would recommend the brand to a friend. ENPS measures how likely Tapjets Inc employees would recommend working at Tapjets Inc to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 73% | Promoters |
|---|---|
| 0% | Passive |
| 27% | Detractors |
