TCGPlayer.com FAQs

Bonus Bucks Disclaimer

Bonus bucks are TCGplayer store credit that we add to your account when you make a qualifying purchase during one of our promotional periods. Theyre our way of saying thank you for shopping on TCGplayer.com.Promotion on Bushiroad and Bandai singles and sealed products runs from December 6, 2019 3pm EST to December 9, 2019 3pm EST. The 5% store credit will be available under your TCGplayer account 2-3 business days after the promotion ends. This promotion excludes prior purchases, gift cards, taxes, shipping, supplies and all other items not specified by the promotion terms. Store credit is non-transferable. Cannot be combined with other offers. The store credit for this promotion will only be applied to the total value of each TCG "single" or "sealed" product purchased on the TCGplayer Marketplace during the promotional period. Store credit will not exceed $50.00 per each qualifying product purchased.

TCGplayer Infinite subscribers whose order total is at least $35 before shipping and taxes will receive their additional bonus credit at the start ofnext month.

bushiroad All Rights Reserved. BanG Dream! Project Craft Egg Inc.Buddyfight Project 2018/Aichi Television Project Vanguard2019/Aichi Television illust:2018 HAJIME KAMOSHIDA/KADOKAWA CORPORATION AMW/AOBUTA Project

TCGplayer Community Guidelines

Welcome to TCGplayer! We think youre going to like it here. Wed love to have you join our gaming community, but first you need to promise to follow a few rulesthis is kindergarten-level stuff, man!

Motivate Your Peers

Everything you say and do on TCGplayer.com should be done with this in mind. If its not nice,don'tsay it. If its not yours,don'ttouch it. Dont lie, steal, cheat or harass people because none of that is cool. Instead, be a beacon of shining light. Be the best gamer you can be, and challenge others to elevate their game, too! Put simply, treat others as YOU would want to be treated.

A Quest for Knowledge

There is a ton of information out there about Magic and games in general. Share it! Learn from it! Read and write about it, watch videos, absorb everything you can like a sponge and share all that you knowbut be respectful. Link back to (or at least cite) any articles or information you quote from TCGplayer writers. Dont abuse our pricing information by using a site scraper, code, script or other way of repeatedly taking shots at our servers. Respect the information and it will always flow freely. Try to corrupt it or use it for your own profit and use, and well frown at you. Hard.

Go Beyond

TCGplayer wants to provide the best possible customer experiencealways. From time to time, we may change things on our website, update rules and content, add new promotions, prizes and giveaways, add or remove features or tinker with the product lines we carry. Well try to announce these changes in advance when we can or at least make it clear whats new, but we also depend on feedback from you guys and gals and gamers. If something doesnt seem right, let us know! If there is a feature you want to see added (or brought back), tell us! If a Seller gives you amazing service, use our feedback system to let THEM know! Providing good feedback helps both Buyers and Sellers enjoy the experience of using TCGplayer, sodon'tbe shy.

Inspired by Passion

You love gaming. We love gaming. Everybody loves gaming! But sometimes, people will disagree about it. Maybe youre upset about a package not arriving, maybe a card showed up bent, whateverbe calm. Be cool. Dont let your temper get the best of you, anddon'tdirect your passion at someone in a negative way. Make good language choices when communicating through messages and message boards on TCGplayer. Wedon'tallow words you wouldnt say in front of your grandma, so keep a lid on them. Pretty please. With sugar on top.

Community for All

At TCGplayer, we believe gaming is a community for all. Let that sink in for a second. Wedon'tdiscriminate based on age, gender, appearance, beliefs, religion, nationality, color, creed, orientation or who you were friends with in high school. Remember, you can only be a great gamer if you have people to play with, sodon'texclude, hate on, dismiss or belittle someone for their differences. If youcan'ttolerate everyone being part of this community, then the only person who will be asked to leave is you.

Fees

There are no setup or listing fees on TCGplayer.com. TCGplayer only charges a fee if you have a successful sale of your listed items. We later transfer the total amount earned by your sales minus our fees via direct deposit.

All orders processed through our shopping cart system (both PayPal and credit card) also incur a payment processing fee. The payment processing fee for domestic orders is 2.5% + $0.30 while the payment processing fee for international orders is 3.5% + $0.30. If a full refund is initiated by the seller then $0.30 of this fee is non-refundable.

The commission fee for each individual product is capped at $50 regardless of product price. This fee cap is for commission only, and the payment processing fee will still be collected as usual. Example: If you sell two Black Lotus cards, each for $1,000, each would incur a $50 commission fee.

Note: TCGplayer charges fees based on the Order Total (product amount + shipping cost). We do not charge fees on taxes. However, credit card and PayPal do include taxes when determining the fee (product amount + shipping cost + taxes).

Seller Type

Product Type

Marketplace Commission

Level 1-4 Sellers (Non-Direct)

Singles, Sealed & Supplies

10.25%

Pro Sellers (Non-Direct)

Singles, Sealed & Supplies

9.25% + Pro Commission

Sync Sellers (Non-Direct)

Singles, Sealed & Supplies

9.25% + Sync Commission (Determined by Sync Provider)

Direct Sellers

Singles, Sealed & Supplies

8.95%

Pro Sellers (TCGplayer Direct)

Singles, Sealed & Supplies

8.95% + Pro Commission

Sync Sellers (TCGplayer Direct)

Singles, Sealed & Supplies

8.95% + Sync Commission (Determined by Sync Provider)

The fee for TCGplayer Pro is simply a 2.5% commission. For more information, read the TCGplayer Pro Pricing help file.

Examples:

Level 1-4 Seller (Non-Direct)

Product = $65.31

Shipping = $0.99

Order Total = ($65.31 + $0.99) $66.30

*NC Sales Tax = $4.48

Total Charged Amount = ($66.30 + $4.48) $70.78

Marketplace Commission = 10.25%

PayPal/Credit Card Percentage Fee = 2.5%

PayPal/Credit Card Flat Fee = $0.30

Marketplace Fee = (10.25%) * $66.30 = $6.80

Total PayPal/Credit Card Fees = $0.30 + (2.5% * $70.78) = $2.07

Total Fees = Product & Shipping Commission + Total PayPal/Credit Card Fees = $6.80 + $2.07 = $8.87

Pro Sellers (Non-Direct)

Product = $65.31

Shipping = $0.99

Order Total = ($65.31 + $0.99) $66.30

*NC Sales Tax = $4.48

Total Charged Amount = ($66.30 + $4.48) $70.78

Marketplace Commission = 9.25%

Pro Commission = 2.5%

PayPal/Credit Card Percentage Fee = 2.5%

PayPal/Credit Card Flat Fee = $0.30

Marketplace Fee = (9.25%) * $66.30 = $6.13

Pro Fee = (2.5%) * $66.30 = $1.66

Total PayPal/Credit Card Fees = $0.30 + (2.5% * $70.78) = $2.07

Total Fees = Product & Shipping Commission + Total PayPal/Credit Card Fees = $6.13 + $2.07 + $1.66 = $9.86

Sync Sellers (Non-Direct)

Product = $65.31

Shipping = $0.99

Order Total = ($65.31 + $0.99) $66.30

*NC Sales Tax = $4.48

Total Charged Amount = ($66.30 + $4.48) $70.78

Marketplace Commission = 9.25%

PayPal/Credit Card Percentage Fee = 2.5%

PayPal/Credit Card Flat Fee = $0.30

Marketplace Fee = (9.25%) * $66.30 = $6.13

+ Sync Fee (Determined by sync provider)

Total PayPal/Credit Card Fees = $0.30 + (2.5% * $70.78) = $2.07

Total Fees = Product & Shipping Commission + Total PayPal/Credit Card Fees = $6.13 + $2.07 + Sync Fee

Direct Sellers

Product = $65.31

Shipping = $0.99

Order Total = ($65.31 + $0.99) $66.30

*NC Sales Tax = $4.48

Total Charged Amount = ($66.30 + $4.48) $70.78

Marketplace Commission (Direct and Non-Direct Orders) = 8.95%

PayPal/Credit Card Percentage Fee = 2.5%

PayPal/Credit Card Flat Fee = $0.30

Marketplace Fee = (8.95%) * $66.30 = $5.93

Total PayPal/Credit Card Fees = $0.30 + (2.5% * $70.78) = $2.07

Total Fees = Product & Shipping Commission + Total PayPal/Credit Card Fees = $5.93 + $2.07 = $8

Pro Sellers (TCGplayer Direct)

Product = $65.31

Shipping = $0.99

Order Total = ($65.31 + $0.99) $66.30

*NC Sales Tax = $4.48

Total Charged Amount = ($66.30 + $4.48) $70.78

Marketplace Commission (Direct and Non-Direct Orders) = 8.95%

Pro Commission = 2.5%

PayPal/Credit Card Percentage Fee = 2.5%

PayPal/Credit Card Flat Fee = $0.30

Marketplace Fee = (8.95%) * $66.30 = $5.93

Pro Fee = (2.5%) * $66.30 = $1.66

Total PayPal/Credit Card Fees = $0.30 + (2.5% * $70.78) = $2.07

Total Fees = Product & Shipping Commission + Total PayPal/Credit Card Fees = $5.93 + $2.07 + $1.66 = $9.66

Sync Sellers (TCGplayer Direct)

Product = $65.31

Shipping = $0.99

Order Total = ($65.31 + $0.99) $66.30

*NC Sales Tax = $4.48

Total Charged Amount = ($66.30 + $4.48) $70.78

Marketplace Commission (Direct and Non-Direct Orders) = 8.95%

PayPal/Credit Card Percentage Fee = 2.5%

PayPal/Credit Card Flat Fee = $0.30

Marketplace Fee = (8.95%) * $66.30 = $5.93

+ Sync Fee (Determined by sync provider)

Total PayPal/Credit Card Fees = $0.30 + (2.5% * $70.78) = $2.07

Total Fees = Product & Shipping Commission + Total PayPal/Credit Card Fees = $5.93 + $2.07 + Sync Fee

* In the fees listed above we are using NC Sales Tax as an example. If a buyer resides in North Carolina we do charge them NC Sales Tax as we have employees located there. For more information check out How Sales Tax Works on TCGplayer.

Shipping Guidelines for Cards

1. PLACE CARD INTO A SOFT SLEEVE OR PROTECTOR

Place your card into a card protector or sleeve, taking special care not to catch the corners of the card on the sleeve. This can be performed by placing the card's bottom left corner into the sleeve first, then allowing the rest of the card to slip safely into the sleeve.

USPS Shipping Information.

2. PROVIDE CARD PROTECTION

Using material such as a top loader (a hard plastic holder) to further protect the sleeved gaming card is highly recommended. Place the card into the top loader according to the same process you followed in Step 1.

It's best to put the card into the top loader with the sleeve's opening facing down. This way, if the card does slip out of the sleeve, it won't also slip out the top of the protector too.

Sandwiching the gaming card tightly between a rigid (non flexible) material such as cardboard is also acceptable.

3. MINIMIZE SLIDING WHILE IN TRANSIT

Placing the top loader or the gaming card that is sandwiched between a rigid material into a team bag (a clear resealable bag) will greatly minimize the chances that the card will slip and slide out of its protectors while in transit. The use of a team bag is the most preferred and professional way to further protect your product.Other methods such as taping the top of the top loader with clear tape will also work. If you are sandwiching your card between a rigid material such as cardboard, taping all sides of the material will also help the card from sliding free while in the process of being mailed.

Remember that your buyer will need to be able to unpack the card without damaging it, so try and use the least amount of tape necessary to secure the card.

4. SHIPPING YOUR GAMING CARD TO YOUR BUYERS

Place the protected card in a bubble mailer or secure envelope, like the kind you might find in an office supply store.

As far as shipping goes, many buyers prefer you getTracking / Delivery Confirmationfor an item that has been purchased.Tracking / Delivery Confirmationprovides the date, time, and location of the delivery or delivery attempt and can be tracked online.**Any orders over $20.00 in value should includeTracking / Delivery Confirmationfor your own protection.

**Any orders over $49.99in value MUST be shipped with Tracking / Delivery Confirmation. You may also choose to add insurance for your protection.

** Any orders over $250.00 in valueMUSTbe shipped withSignature Confirmation. You may also choose to add Insurance for your protection.As part of the Seller Agreement you are contracted to adhere to, it is your responsibility to deliver the items contained within an order to the Buyer and you waive your ability to win any disputes if the customer says the package did not arrive due to not having Delivery Confirmation or Tracking. The Seller waives the ability to win any disputes if the customer says the package did not arrive should they choose not to follow the guidelines listed above.

Be sure to take the time to properly package your gaming cards so that they do not get damaged during shipping. It helps keep the card in the same state when it reaches the buyer as it was when you sent it.Never ship a card in an envelope with no protection.Cards can be damaged in the mailing system more easily if you use this type of method for transport.

Prices and services for shipping your items may vary. Please be sure to either check your local post office or review:

Understanding Prices.TCGplayer.com Data

Harnessing the power of hundreds of brick and mortar stores, online stores and individual sellers, TCGplayer puts together the most comprehensive Price Guide available anywhere. We serve up over four million pages of pricing data each day through our popular marketplace and via partner websites and mobile applications.

TCGplayer has APIs available for use on your website/app so you can use pricing data in a variety of ways. And best of all, TCGplayer provides commission payments for all newly referred sales that you send our way.

TCG Market Price:This price point is compiled from recent sales completed on TCGplayer.com. TCG Market Price is updated as transactions complete and reflects the best suggested retail price of a product.

Buylist Market Price:This price point is based on recently processed and completed purchases of cards through the TCGplayer Buylist. Because this metric reflects the price at which a store can purchase, receive, process, and sell cards for a profit, it reflects the best wholesale price of a card.

Listed Median:This is the median from all listed prices for a product based on listed prices only. Because of this, especially on older products with lower quantities, it can vary significantly from the actual price that people are paying for the card (see TCG Market Price ). We continue supporting this price point, but lower our emphasis on it, as its valuable data to many traders and store owners and is extremely reliable on cards from the Modern era.

Example:

Lets look at a scenario. We'll see what the true value of the Magic: The Gathering card Moat from the Legends set is, assuming the following sample price data:

TCG Market Price:$354.66

Buylist Market Price:$290.02

Listed Median:$654.72

What is the value of Moat given these data points? Some sellers have it listed (as per the Listed Median) for over $600, soisn'tthat its price? No. The TCG Market Price reflects the recent sales of Moat to be $354.66. Stores are currently paying $290.02 to immediately purchase the card from players, so the true value falls somewhere in between these two data points.

Let's discuss the Listed Median price more. Moat has a Listed Median of $654.72, almost double what actual sales (TCG Market Price) are showing. This is because only a few sellers still have this card listed. What you are not seeing is that every time a new seller lists a Moat at a price near the TCG Market Price, it sells, leaving behind cards with listed prices far above what the card will sell for.

Calendar IDs

How do I update the events calendar on my Pro website?

TCGplayer Pro includes your own customizable TCGplayer Pro website. If you host events in your store, like FNMs or tournaments, you may want to advertise them on your website. You can do this by adding an Events Calendar to your website using the Content Management System (CMS).

Under the Home section in the CMS, you'll find an Events Calendar page. To update this page, click on the title in the left column.

You can edit several areas on the Events Calendar page.

Page Name - the default page name is Events Calendar, but you can update this field to whatever you want (Events, Tournaments, FNMs, etc.)

Page Headline - the content displayed at the top of the page (if not populated, the Page Name will be used by default for this field)

Lead Text - the content displayed directly underneath the Page Headline

Main Content - the content displayed below the Lead Text

Menu Highlight Color - the color that the Page Name will appear on your Navigation Menu

To add a calendar to the page, navigate to the Calendar IDs section. There will be a place to enter the Calendar ID and an option to select a Color from the dropdown list. Once updated, click the "Preview" button to review or the Save and Publish button to publish changes.

Note: Under the Properties tab, you'll have the ability to schedule a Publish at date and time as well as an Unpublish at date and time. The calendar events will be shown publicly according to these settings. If you do not want to set specific dates/times, you can use the Clear Date option.If you have no events scheduled, you can either delete the Events Calendar page or add text that says "There are no events scheduled at this time."

listings with photos

TCGplayer aims to increase customer satisfaction by defining standards that reduce ambiguity and ensure that customer expectations are met.

TCGplayer card conditions are a great point of reference for both Buyers and Sellers. By providing clear examples of what a card should look like at each condition, we make sure everyone knows what to expect when buying and selling cards on TCGplayer.com.

The challenge is that there are no hard and fast rules regarding the amount of marks a card can have or how severe those marks can getevery card is unique. By introducing guidelines, we aim to identify the best methods for evaluating card condition.

A consistent experience for TCGplayer.com

Any stamp, inking or signature on a card is considered an alteration, and since each alteration is unique, they cannot fit within our standardized grading. Cards marked in this way should only be sold as listings with photos.

Also, if you have a card that has sharpie or paint on it in order to cover damage to the card, it should be added as a listing with photo with 'Damaged' as the allocated condition.

Common things to look out for:

The card is not a different version than what is expected. The card must be the specific edition.

Common defects are typically okay, like when many copies of a particular card feature a uniform defect.However, most cards with print errors, ink inconsistencies and miscuts can only be sold as .

Not all cards pulled from a pack are Near Mint. Cards can be opened that have markings or damage, inking inconsistency or factory defects.

Our Card Condition Guidelines

TCGplayer has collected feedback from players, and we've used their input to develop guidelines that address their most common concerns about card conditions.

Near Mint

Cards in Near Mint (NM) condition show minimal to no wear from shuffling, play or handling and can have a nearly unmarked surface, crisp corners and unblemished edges outside of a few minimal flaws. A Near Mint card may have a tiny edge nick or a tiny scratch or two, but overall look nearly unplayed with no major defects or flaws.

The acceptable range of cards within the Near Mint condition include both cards with no imperfections and cards with a few minor imperfections.

Near Mint Foil

On foil cards, wear and blemishes are more easily noticed. As a result, grading Near Mint Foils (NMFs) is fairly simple: Theycan'thave any scratches, clouding, print defects or visible damage or marks. Near Mint Foils are nearly pristine cards because its the most scrutinized card condition.

Lightly Played

Cards in Lightly Played (LP) condition may have minor border or corner wear or even just slight scuffs or scratches. There are no major defects such as liquid damage, bends or issues with the structural integrity of the card. Noticeable imperfections are okay, but none should be too severe or at too high a volume.

The acceptable range of cards within the Lightly Played condition include both cards with a handful of minor imperfections and those with a few more noticeable imperfections.

Lightly Played Foil

Lightly Played Foils (LPFs) show minimal wear and very few surface flaws. Any flaws such as scratches are very slight, and no major imperfections or flaws should exist. Scratches in the art box tend to be more noticeable and factor more heavily than other flaws. Foils in Lightly Played condition may also have slight fading or signs of wear or slight warping.

Moderately Played

Cards in Moderately Played (MP) condition can have border wear, corner wear, scratching or scuffing, creases or whitening or any combination of mild examples of these marks.

A Moderately Played card may have some form of a more major marking, such as creasing that doesnt affect card integrity, but not in combination with other issues such as scratches, scuffs or border/edge wear and not impacting a large area of the card.

Moderately Played Foil

Warping, clouding, scratching and a little flaking are all fine on Moderately Played Foils (MPFs). They are also allowed to have minor border wear. As long as there are no major defects, these minor flaws are okay on MPFs.

Heavily Played

Cards in Heavily Played (HP) condition show a severe amount of wear. Cards with less than 30% of the surface being liquid damaged are typically accepted but may be considered Damaged if especially detrimental. HP cards can have one small instance of missing ink (such as if something is stuck to a card, then removed and pulls away part of the card), along with major creasing, whitening and border wear if the card can still be sleeve playable.

Damaged

Cards in Damaged condition can exhibit a tear, bend or crease that may make the card illegal for tournament play, even in a sleeve. If more than 30% of the card is damaged by liquid, it's considered Damaged. Cards in Damaged condition may have extreme border wear, extreme corner wear, heavy scratching or scuffing, folds, creases or tears or other damages that impacts the structural integrity of the card. (Note: No one likes to receive a card that is covered in a foreign substance, such as food, liquid or other material. Cards like these are not accepted through TCGplayer.)

Heavily Played and Damaged Foils

Heavily Played Foils (HPFs) and Damaged Foils follow the same rules as their non-foil counterparts.

When does TCGplayer issue payments?

TCGplayer initiates a transfer to you for all sales listed as "Completed - Pending Payment" minus our fees. To receive payment, you must have a valid bank account in the U.S. Payments are scheduled via a transfer to your account every Monday & Thursday, typically appearing in your account after four business days (dependent upon your banking institution).

A sale is listed as "Completed - Pending Payment" when it meets one of the following criteria:

If your tracking number can be Confirmed as Delivered then your sale will be listed as "Completed - Pending Payment" 24 hours after delivery.

If your tracking number cannot be Confirmed as Delivered or if you shipped the order without tracking, then your sale will be listed as "Completed - Pending Payment" 24 hours after the expected delivery date (EDD). For domestic orders, the EDD is typically set to eight business days after you confirm shipment on the order. For international orders, the EDD is set to 21 days.

However, if an order is under review due to a buyer dispute, the associated funds for a "Completed - Pending Payment" order will be temporarily held until the outcome is decided. You may not receive payment for an order under review. For orders that have already been paid, an equivalent amount of funds will be held back from future deposits until the outcome of the claim is decided.

Presale orders follow the regular payment schedule listed above. However, you will not be eligible for payment until after the release date has passed. For more information, read about our Presale program.

If you ship to international destinations, orders sent to locations outside of the United States are payable 21 days after the order is marked as shipped.

How do I set up free shipping limits for my TCGplayer Pro website?

Have a TCGplayer Pro account?You can offer free shipping over a given amount (as low as $5) within your custom TCGplayer Pro website. You'll be able to offer free shipping on carts over a certain value, as determined by you.That way you can distinguish yourself from other stores by offering a better shipping rate to customers.Note: This is only available for small packages sold through your Pro website.

Activating Free Shipping on Your Pro Website

1. Go to your Seller Portal and click on My Details.

2. Click on the Shipping Settings button. You'll seea grid underneath Edit Your Shipping Options and a lineitem called Free Shipping as a new row on the grid.

3. Click the Add link to move to your Edit Shipping page. Here you can enter the dollar amount for the order threshold you'd like to set up. When entering a dollar amount, please make sure to include the cents (i.e. $25.00). Click Save to make your desired changes or press Cancel to return to the Shipping Options page without changing your settings.

4.On the Shipping Options page, there are now two links at the end of the Free Shipping column: Edit Shipping and Set as Active. Click the Set as Active link to activate your free shipping threshold. Once the threshold has been activated, the value will appear in the Small column and you will see a success message.

5.To edit your free shipping settings, click the "Edit Shipping" link at the end of the row. This will bring you to the same screen as the "Add" link previously did and allow you to make changes to the price threshold and save changes.

6.To remove the free shipping threshold, click the Set as Inactive" link at the end of the Free Shipping row.

Free Shipping Banners

When you turn on Free Shipping, amarketing bannerwill be added along the top of every page of your Pro website. This banner will include a preset message to inform your customers of the free shipping offer and the minimum dollar amount they need to spend. If Free Shipping is not set up, the Free Shipping marketing banner will not be displayed on your site.

The "Learn More" link will take customers to a help file that provides more information on the offer.

The X button allows users to close the banner. When a customer closes this banner, it will be removed across all pages until the current browsing session is over.

Customer Shipping Options at Checkout

When a customer reaches the free shipping threshold for a qualifying cart within your website, the shipping option in their cart will automatically update to Free Shipping and the shipping amount will change to $0.00.

Customers who become eligible for free shipping but choose to select the Expedited Shipping option will be charged the Expedited Shipping fee instead.

Customers who add both non-qualifying and qualifying items to their cart will only see shipping options for the largest item in the cart, and no free shipping will be offered.

When the customer has not reached the free shipping threshold, they will be alerted to how much they need to add to their cart to qualify.

What does "Shipping: Included" mean?

Shipping Estimates

At TCGplayer, our sellers ship the items you order from them in one package. That means you will only be charged one flat shipping fee per store, no matter how many items you order from them. The shipping estimates that we display for domestic orders are the lowest shipping cost available for each seller to ship those items to you.

Note: Shipping estimates are only for orders placed to locations in the United States.

Shipping: Included

A seller will be listed as Shipping: Included on our product pages when meeting either of the following criteria:

The product is at least $5.00 and the seller has lowered their base Shipping and Handling fee to $0.00 per item for First-Class mail, or

You already have items in your cart from this seller and you do not incur additional charges for adding more items to your cart from the same seller

In this example, you'll see that the seller "Game Store" charges a $0.99 cent shipping fee:

Once you add an item from this seller to your cart you will see that the item status displayed asShipping: Included:

You can always view your Shopping Cartto see any shipping charges that are incurred for your purchase.In your cart, you'll be able to see any fees or shipping options associated with each seller:

Take control of your cart

The TCGplayer.com Cart Optimizer scours ALL of our online Sellers to help you build the perfect cart. Using customizable options, you can take control of your cart and find exactly the cards you're looking for!

You can use the Cart Optimizer after you finish building your cart, before checkout.

The Cart Optimizer always finds the lowest priced cards that match your customized search filters, helping you build the perfect cart with exactly the cards youre looking for.

Depending on your custom settings, the Cart Optimizer may:

Get as many cards as possible into one package for TCGplayer Direct

Find cards from only Verified Sellers

Consolidate your cards among the fewest number of Sellers possible to reduce shipping costs

Find you lower priced cards within the same printing, condition, set, or rarity, that you specified

After the Cart Optimizer works its magic, you will be presented with 3 options that you can compare side-by-side with your current cart selection:

1. TCGplayer Direct - get everything from the sellers you like and reduce the number of packages you receive.

If you choose this option, you will also benefit from:

Buyer Safeguard with 100% Protection

Top-rated sellers with consistent track records

Perfect delivery guarantee

Card Condition Double Check

*This option is only available in the U.S. and select countries

2. Verified Sellers - get your order from Verified Sellers with an established selling history. Verified Sellers include our Certified Hobby Shops as well as our Gold Star Sellers.

If you choose this option, you will also benefit from:

Buyer Safeguard with 100% Protection

Top-rated sellers with consistent track records

3. Any Seller - build your cart with products available from all Sellers.

If you choose this option, you will also benefit from:

Buyer Safeguard with 100% Protection

Hitting the Cart Optimizer button will take you to the configuration page and present you with options for matching Printing, Condition, Set and Rarity. Use the toggles to set your preferences, and the Cart Optimizer will go to work!

If you're not happy with the results of the Cart Optimizer, you'll have the ability to undo the changes to your cart or run the Cart Optimizer again to try and build an even better cart.

*Please Note: The Cart Optimizer currently only works for Magic: The Gathering, Yu-Gi-Oh! and Cardfight!! Vanguard singles.

Player Trade-In/Buylist Terms of Service

In order to sell products through the Buylist (also known as "TCGplayer Trade-In") on TCGplayer.com (the Site), you must agree to the Player Buylist Terms of Service outlined below in addition to our Privacy Policy and any other terms and conditions on the Site. By participating in the Buylist program, you agree to be bound by all terms and conditions of this agreement.

The Site is operated by TCGplayer, Inc. (TCGplayer), which reserves the right to make changes to this Player Buylist Agreement at any time. Changes to this Player Buylist Agreement are effective when the changes are posted to the Site. Continued participation in the Buylist program constitutes your agreement to any changes or additions. It is your responsibility to review the changes and decide if you want to continue to use our service. Changes to the Player Buylist Agreement may occur without notice to you.

Products and Prices may be added, updated or removed at any time without notice.

THE BUYLIST

TCGplayer provides the Buylist Program as an online service that allows Players to sell their products to many Stores in one simple transaction. Players create Buylist Offers by adding products they would like to sell to their Buylist Cart and viewing available pricing. The Player can then choose which products to sell through the Buylist. The Player delivers these products to TCGplayer, which then acts to confirm and receive these products on behalf of the Store. Our service provides a platform for these transactions to take place.

ACCOUNT SETUP

You must login with an existing account or complete the Site registration process to create an account with a username and password (the Account). In addition, to participate in the Buylist Program a Player must review the program documentation and opt-in to the Buylist Program along with its relevant Terms of Service and submit information such as address, phone number, and payment method details.

Please see our Privacy Policy for our account and usage terms of service.

ELIGIBILITY REQUIREMENTS

Selling products through the TCGplayer Buylist is limited to parties that can lawfully enter into a contract. Minors are not allowed to participate in the Buylist program. Players must be a resident of the United States to participate in the Buylist program.

TCGplayer reserves the right to refuse service to anyone at any time for any reason.

SHIPPING EXPECTATIONS

All Buylist Offers should arrive to TCGplayer within 96hrs. Failure to have a Buylist Offer arrive to TCGplayer within that time frame will result in the Buylist Offer being re-priced at current available Buylist market prices.

Please carefully read our Shipping Guidelines. It is a Player's responsibility to deliver the products contained within an Buylist Offer to TCGplayer. The Player waives the ability to win any disputes if the package does not arrive or is damaged during shipment to TCGplayer. The Player accepts that TCGplayer is not at fault for any shipments lost on route to TCGplayer. It is the duty of the Player to ensure safe arrival of their Buylist Offer.

PLAYER RESTRICTIONS

A Player is assigned a Buylist Level, which is used to define the number of open Buylist Offers a Player may have, and place a limit on the number of products as well as value of products for a Buylist Offer. Over time a Player will have these limits increased as they successfully sell more products through the Buylist. This level is tied to the quality of shipments received by TCGplayer, which consists of products being sorted in the correct order, products arriving in the expected condition, and having all products delivered as detailed in the Buylist Offer. The Player should be as accurate as possible in order to elevate through the Buylist levels. TCGplayer reserves the right to demote Buylist levels for Players who submit inaccurate Offers to the Buylist Program.

Players are required to sell products at the prices contained within the Buylist Offer at the time it was created, or at the recalculated prices offered should the products arrive outside of our 96-hour time frame.

By creating a Buylist Offer, a Player confirms that they have the right to sell the product and the product is in their possession. Players are not allowed to drop ship or sell products they do not physically possess.

APPROVAL LOOP

When a Player's Buylist offer arrives at TCGplayer, it is processed for content and condition integrity. We will proceed with processing your order based on your selection of "Automatically Accept Any Adjustments" and "Automatically Reject Any Adjustments".

Should there be no discrepancies for card quantity and condition, the offer is approved and the initial locked-in pricing will apply, unless the offer has been received past the 6 day due date. If there is a discrepancy due to condition, damage, incorrect set/printing or otherwise, TCGplayer will revise the offered prices for products that do not match our expected condition from the Buylist Offer. Based on a Player's selected preferences, this revision will result in the Player having their offer approved at the new pricing if they have "Automatically Accept Any Adjustments" selected. If the Player has selected"Automatically Reject Any Adjustments" we will reject the products affected, and those products will be mailed back to the Player at the expense of the Player. The Player authorizes that TCGplayer can access their payment method to pay for any return shipping costs. Please note that if you have selected"Automatically Accept Any Adjustments" you will waive the ability to have the adjusted cards returned to you.

Should the Player's Buylist offer arrive later than 6 days from when it was created, TCGplayer will reprice the offer based on available Buylist market prices and proceed with the process outlined above.

TCGplayer reserves the right to reject any offer. Should the Player abandon any material via choice or due to shipping costs, the Player authorizes TCGplayer to assume ownership after 21 calendar days.

PAYMENTS

After a Buylist Offer is accepted through our approval process, TCGplayer credits the net proceeds from the Buylist Offer to your payment method. These funds will be automatically transferred to your designated account based on our payment schedule (Monday & Thursday of each week.) Payments will be made in U.S. dollars.

By providing a payment method you are authorizing us to credit your account for all your sales through the Buylist as well as charge the account per the guidelines of the Buylist Program. Please note that the payment method you have identified must be valid in order for you to be paid for your sales. If for any reason it is invalid at the time we try to disburse funds to you, your disbursement will be delayed until you update the information. In the event of an overdraft, all fees and penalties associated with the overdraft are the responsibility of the Player.

In order to receive payments, you must open a "White Label" account provided by Dwolla, Inc. ("Dwolla") and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in the Dwolla account are held by Dwolla's financial institution partners as set out in the Dwolla Terms of Service. You authorize us to share your identity and account data with Dwolla for the purposes of opening and supporting your Dwolla account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through our application, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla account activity, and can be reached at [email protected] for any questions.

As a security measure, TCGplayer may, but is not required to, impose transaction limits on some or all Players relating to the value of any transaction, disbursement, or adjustment, the cumulative value of all transactions, disbursements, or adjustments during a period of time, or the number of transactions per day or other period of time. TCGplayer will not be liable to Player: (i) if we do not proceed with a transaction, disbursement, or adjustment that would exceed any limit established by us for a security reason, or (ii) if we withdraw from a transaction because of issues involving a Player's account.

If TCGplayer reasonably concludes based on information available to us that Player's actions and/or performance in connection with the Site may result in disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with this agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any Player actions and/or performance in connection with this agreement. We will not be liable to Player if we act in accordance with the provisions of this Section.

TAXES

It is the Players responsibility to remit any taxes associated with a transaction. TCGplayer is not responsible for determining when tax should be remitted.

PLAYER BUYLIST FEES

Should there be discrepancies due to condition, non-delivery of a product or for some other reason, then the Player is responsible for the cost of return shipping. You authorize TCGplayer to deduct these shipping costs from either your Buylist Offer payment or your payment method on file.

COUNTERFEITS

Should TCGplayer deem a card to be counterfeit, TCGplayer will notify the Player and then destroy the card.

TERMINATION

The Player can terminate participation in our Buylist at any time by written notice to TCGplayer or by simply stopping their participation. TCGplayer reserves the right to terminate a Players participation in the Buylist at any time for any reason at its sole discretion, with or without notice. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by Players. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Upon termination, a Player must pay TCGplayer any fees that were incurred prior to the effective date of termination, and any pending transactions will be canceled.

TCGplayer reserves the right, upon termination, to offset against any payments to be made to a Player, an amount determined by TCGplayer to be adequate to cover chargebacks, refunds, adjustments or other amounts paid in connection with the Buylist from Player's account for a prospective three month period. At the end of such three month period following termination, TCGplayer will disburse to Player any amount not used to offset chargebacks, refunds, adjustments, or such other amounts, or seek reimbursement from Player via any of the means authorized in this Buylist agreement for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid, as applicable.

WARRANTY

The TCGplayer Buylist is provided as is and without warranty. TCGplayer makes no warranties of any kind, expressed or implied. We strive to provide our Buylist 24 hours a day 365 days a year, but we do not guarantee our Buylist will always be available. TCGplayer will not be liable for any loss due to our Buylist not being available. TCGplayer will not be liable for any loss due to errors in our software or the software of others that we use.

RISK OF LOSS

TCGplayer may refuse service to anyone for any reason. TCGplayer may obtain reimbursement of any amounts owed by the Player to TCGplayer by deducting from future payments owed to the Player, reversing any credits to a Player's account, debiting the Players payment method, charging the Players credit card, or seeking such reimbursement from the Player by any other lawful means. You authorize us to use any or all of the foregoing methods to seek reimbursement, including the debiting of your credit card or checking account.

INDEMNITY/LIMITATION OF LIABILITY

You will defend, indemnify and hold harmless TCGplayer and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this Buylist Agreement; or (ii) return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell, or the collection, payment or failure to collect or pay any taxes.

TCGPLAYER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS BUYLIST AGREEMENT, THE SITE, THE INABILITY TO USE THE SITE OR THE BUYLIST, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA THE SITE.

JURISDICTION

Any claim against TCGplayer in relation to our Buylist Program shall be adjudicated in a court in Onondaga County, New York and you agree to exclusive jurisdiction of these courts. This agreement shall be governed by New York law, without regard to conflict of laws or principles thereof.

SEVERABILITY

If any section of this agreement is deemed unlawful, void or unenforceable, then that section shall be deemed severable and the remainder of the agreement will remain in force. Failure to enforce any section of this agreement by TCGplayer does not constitute a waiver of TCGplayers right to enforce such section or any other section in the future.

Deck Builder

Below is some information to get you started with Deck Builder.In the past, Deck Builder was linked to user forum accounts, but that is no longer the case. We no longer have an active forum, so all new decks will be linked to your TCGplayer account.

New to Deck Builder?

Welcome! Deck Builder gives you a platform to design, save, edit and display your card decks. You can also see others decks to explore new strategies! If you are new to Deck Builder, you can use your TCGplayer account login to create and manage your decks at decks.tcgplayer.com. See the "how to"section below for more information on getting started.

FAQs

Q: Will my saved decks be deleted or are they still available?

A:You'll no longer be able to access your old decks. However, you can manage new decks by visiting decks.tcgplayer.com.

Q: If I had a previous forum account, can I use that to log into the Deck Builder?

A: No, you can no longer login with your forum account. You will now need to login to Deck Builder with your TCGplayer account or create a new account if youdon'talready have one.

Q: Are forums going to be reactivated or is Deck Builder replacing the forums?

A: Since Deck Builder serves a different purpose than the forums did, we consider it a completely new resource, rather than a replacement. The forums have simply been removed, and at the moment, there are no plans to bring them back online.

Q: If I forgot my password or login information, do I need to sign up again to use the Deck Builder?

A: You need to login with your TCGplayer account username and password.

How To Use the Deck Builder:

Below are the step-by-step directions to guide you through the Deck Builder. If you have any questions thataren'tanswered within this page, please contact [email protected].

1. Login with your TCGplayer account username and password. If you do not have an account already, you can create one on the login screen in the New Customer section. decks.tcgplayer.com.

2. Go to the Deck Builder page at

3. Welcome to Deck Builder! On the main screen you will see options for: Search Deck, Submit a Deck, Standard Decks and Modern Decks. In addition, you will see decks listed in various categories for you to browse.

a. Search Decks - From here, you can search for decks using any of the following categories: Format, Card(s), Player Name, Location, Placed, Tags, Date or Colors.

After entering the search criteria, click the Search button to view the results. The returned decks will be shown in a grid. Click on the Deck Name to view the deck details.

b. Submit a Deck - From here, you will be able to build a deck. List the cards in the Main deck and the Sideboard and enter the Deck Name, Format, Latest Set, Tags, Description and Player Nickname. You will also be able to set the deck to public or private. Once you are finished, click the Validate button.

If there are any issues, such as unrecognized cards or cards that are not legal for the format selected, you will be shown an error. After you make the necessary changes, click the Revalidate button.

If all issues are resolved, you can then complete your deck build by clicking the Submit Deck button. Once your deck has been saved, you can access it at any time.

c. Standard Decks - Search through a list of Standard Magic decks

d. Modern Decks - Search through a list of Modern Magic decks

Using Quicklist and the Fujitsu ScanSnap iX500

Quicklist features integration withthe Fujitsu ScanSnap iX500, an automatic document scanner that allows you to inventory full packs of cards in seconds.This hardware integration can significantly speed up your workflow, unlocking value by allowing you to add bulk inventory and new setswith ease.

Before you get started, please read the following recommendations, as well as ScanSnap's official specifications. Plus, make sure to join our TCGplayer Group for ScanSnap,where you can share exactly how you're using Quicklist and ScanSnap to improve your business.

Getting Started

Before you get started, please read ScanSnap Installation and Setup. Here is a basic overview of the steps you'll need to take:

1.If you don't own one already, you can purchase the ScanSnap iX500 here.

2. Download the ScanSnap drivers and ensure they're properly installed on your PC.

3. Ensure that Quicklist is updated to the latest version (2.0 or above). To do this, simply go to the Service tab and click "Check For Updates".

4. Once the software updates and theScanSnap drivers are installed and working, open Quicklist.

5. Within the File dropdown, go to Settings.You'll see a toggle that lets you choose between "Web Camera (any)" and "ScanSnapiX500". Switch the toggle to "ScanSnapiX500".

6. Drop up to 15cards into ScanSnap's automatic document feeder tray.

7. Within the Quicklist software, press the "Scan cards" button.

8. Quicklist will quickly scan all the cards using ScanSnap, then add them to your list!

Why This Integration Could Be Great for Your Store

Using the ScanSnap iX500 brings your business speed, accuracy and convenience. Here are some of the many things you can do to take advantage of this new feature:

Quickly expand your inventory and listings by adding non-MTG cards like Pokemon, Cardfight!! Vanguard, Dragon Ball Z and Force of Will.

Scan in your bulk inventory and unlock its value easier and faster than before.

Best Practices

Through our testing, we've identified some general best practices that we recommend when using ScanSnap to scan in your cards.

Running the same card through the scanner multiple times may lead to indentations.

De-sleeve cards before passing them through ScanSnap, as using sleeves may damage both the card and the scanner.

Sort cards by game before feeding them intoScanSnap, and make sure each scanning session is set for the game that is being fed into the scanner.

Try not to run more than 15cards per pass.

Don't scan cards that are dirty or have debris/particles on them.

We invite you to join the dedicated Facebook group to contribute, chat about these issues and post any solutions or workarounds that you come up with while using this hardware.

Suggested Maintenance Schedule

Regular maintenance is required for optimal performance. Visit the Fujitsu website for a full list of compatible accessories.

You should regularly clean the brake roller and pick roller using Cleaner F1.

A new roller set is recommended every100,000 cards.

Note: You are using this integration at your own risk.TCGplayer.com is not liable for cards damaged by ScanSnap or damage to the ScanSnap scanner itself. ScanSnap is a third-party product manufactured by Fujitsu. For hardware issues, read Fujitsu's official documentation or contact Fujitsu directly. For Quicklist software issues, contact our dedicated customer service team.

Shipping Replacement Cost

TCGplayer Directis designed to increase your orders and lower the expenses you incur from shipping an order to a customer, as well as provide resolution forany issues that come up viacustomer service.

TCGplayer Direct replaces your usual expenses by providing a shippingreplacement costgenerated on a weight basis, factoring in all the typical weights and costs per packagethis includes postage, envelopes, team bags, top loaders, penny sleeves, paper for invoices, etc. In addition, TCGplayer hasfactored in savings based upontheaverage costs forlabor and customer service. This includeslost packages and condition discrepancies being entirely resolved by TCGplayer.

Here are some examples:

An order is placed for 4 copies of Ob Nixilis, Unshackledat $1.50 each.

This order is under $19.99 in value (4 cards x $1.50 = $6.00)

This order is under 1 oz. in weight. (This includes the cards, top loader, packing slip, tape and the envelope.)

Yourestimated costs to ship this order directly to the customer yourself would be between $1.04 and $1.38

$0.55- Postage

$0.04 to $0.05 - Top Loader

$0.05to $0.06- Envelope

$0.01 to $0.02 - Paper for Packing Slip

$0.005 - Penny Sleeve

$0.30 to $0.53- Labor($10.50 per hour/25 to 45 packages per hour)

$0.02to $0.04- Customer Service

$0.06 to $0.12 - Disputes(Total expenses onLost Packages, Condition Disputes, Replacement Shipments / Total Orders Shipped)

TCGplayer Directreplaces all of the expenses, time and potential for disputes that go into shipping this order directly to a customer yourselfby charging a shippingreplacement costof$0.98. This produces asavings to you on this orderbetween $0.06 and $0.40!

Click Here to View ShippingReplacement Costs Outline

An order is placed for 1 copy of Underground Sea at $275.

This order is over $250 in value

This order is under 3 oz. in weight. (This includes the card, top loader, packing slip, tape, and the envelope.)

This order requires tracking and signature confirmation.

Yourestimated costs to ship this order directly to the customer yourself would bebetween $5.78 and $7.98.

TCGplayer Directreplaces all of the expenses, time and potential for disputesthat go into shipping this order directly to a customer yourselfby charging a shippingreplacement costof$5.74. This produces asavings to you on this orderbetween $0.04 and $2.24!

Click Here to View ShippingReplacement Costs Outline

Fee Structure for Small Orders

For TCGplayer Direct orders under $3, TCGplayer will be removing the processing fee, the commission fee and the TCGplayer Direct shipping replacement cost and replacing them with amore simple fee structure.

Now, you will receive 50% of the total item(s) value for all orders under $3! On a $1.20 order, you keep $0.60! On a $1.98 order, you keep $0.99!

This means more profitable small orders for you, and since all of these orders will be pulled and shipped together to TCGplayer.com, it means youwon'tlose anything on the shipping of small orders.

Please keep in mind that when participating in TCGplayer Direct, your store will still be responsible for paying any applicableTCGplayer commission /processing feesas outlined in the Fees help file.

How do I get bonus bucks during a promotion?

During promotional periods, you can earn bonus bucks by making a qualifying purchase. The terms of the promotion will tell you what purchases qualify.

Q: What are bonus bucks?

A: Bonus bucks are TCGplayer store credit that we add to your account when you make a qualifying purchase during one of our promotional periods. They're our way of saying thank you for shopping on TCGplayer.com.

Q: What happens if I place my order just before the promotion begins?

A: We don't usually offer retroactive credit, as our sales are uniquely timed. In addition, our bonus bucks terms exclude prior purchases.

Q: When do I get my bonus bucks?

A: If you earn bonus bucks during a timed promotion, we will apply the credit to your account two to three business days after the end of the promotion.

Q: Is there a limit to how many bonus bucks I can earn at once?

A: When your purchase qualifies for bonus bucks, you can earn up to $50.00 store credit per item. During a 5% bonus bucks promotion, for example, this limit only affects items over $1000 in value.

Q: Do I get bonus bucks if I used store credit to complete my purchase?

A: Yes!

Q: Is tax included when calculating bonus bucks?

A: We calculate bonus bucks as a percentage of each qualifying items price, which does not include shipping or taxes.

Q: Where is my promo code?

A: During promotional periods, you earn automatically bonus bucks whenever you make a qualifying purchase. The credit will appear in your TCGplayer account two to three business days after the promotion ends. No code required!

Q: When are you doing the next promotion?

A: In the past we have run promotions during Black Friday, Cyber Monday, the holiday season, New Years, April Fools, Memorial Day, July 4th, Labor Day, around new set releases and on a whim! To be notified when our next promotion starts, subscribe to one of our newsletters.

Q: What time zone are the bonus bucks promotion times in?

A: U.S. Eastern Timethe current time in Syracuse, NY.

Q:Do presales qualify for bonus bucks?

A:Yes!

If you have any other questions about bonus bucks, reach out to our Customer Service Team and we'll be happy to assist you.

Shipping Guidelines

If youre a player submitting a Trade-In or a store sending in a Reimbursement Invoice as part of TCGplayer Direct, these tips will help make sure your cards arrive in a way that makes them easy for us to receive and process.

TCGplayer has a lot of experience in shipping cards, and were happy to share our best practices with you.

1- Always in Order

Make sure you package your cards in the exact order they are listed on the printed packing slip. This is very important as it helps TCGplayer process your order more quickly and accurately.

2- Minimize Movement

*Please do NOT sleeve every card*

No matter the package size, try to minimize the amount a card can move within the package.

For smaller shipments, secure your cards in a team bag and attach the bag to a rigid board or top loader. If you do not have a team bag you can use a clean, unused sandwich bag. Only one top loader or piece of cardboard is needed per package.

For larger shipments, fill empty spaces with packing peanuts or something similar.

*Pack your cards in a team bag with a single top loader. Always use top loaders for high value cards.*

A. Protecting High Value Cards

If your order contains high value cards ($25 or more), you can put each valuable card into its own sleeve and then inside a top loader. All cards should then be sealed in a team bag, and placed inside a small bubble mailer and shipped first class with tracking. Make sure the cards do not have room to move around inside the mailer. *Please do NOT sleeve every card, only the valuable cards!*

3- Practice Proper Packaging

The size, weight and number of cards will together determine the right type of envelope, mailer or box you should use to get your order safely to TCGplayer. If youre not sure what to use, look for the smallest flat rate mailer or box that will safely hold everything. Avoid using priority mail express packages though, as they cost a lot more butdon'treach us that much faster.

Find the size that most closely matches your order below

A.Up to 50 cards

Seal the cards together in a single team bag and put them into a small bubble mailer. Add a piece of cardboard or a top loader to the package to provide rigid protection, then ship first class with tracking. Make sure the cards do not have room to flex or move around inside the mailer. Please do not put every card in its own sleeve! It is not necessary and will take a long time to process the order at TCGplayer.

B. Oversized Cards

These should be in a top loader whenever possible, but if youcan'tfind one large enough, you can put it in a team bag first and then sandwich your card between two pieces of rigid cardboard. Use tape around the edges but not on the card itself, and then put the whole thing into a bubble mailer or small box with tracking.

C. Up to 200 Cards

If your order is light enough by weight, you can seal the cards in a team bag, and place it in a small bubble mailer, shipped first class with tracking. If the order is too heavy, youll need to look at a small flat rate box, and use some packing materials to make sure the team bag of cards does not have room to move or flex within the box. Secure the flaps of the box with packing tape before shipping.

D. Up to 1,000 Cards

For orders between 200 and 1,000 cards, the cards should still be sealed inside team bags, but then also placed inside standard BCW (or similar) boxes for extra protection. Put those smaller boxes inside a flat rate bubble mailer or larger box as needed. Do not ship BCW boxes alone. They must be contained within a mailer or larger box, as they are not designed for shipping or rough handling. Make sure the smaller boxes do not have room to move around within the shipping box, and make sure the cards do not have room to move or flex within the smaller boxes.

E. Over 1,000 cards

Orders of this size usually do not fit within a single larger box, so cards should be sealed inside team bags and placed inside smaller BCW (or similar) boxes before being divided up into several larger boxes as needed. Do not ship BCW boxes alone. They must be contained within a mailer or larger box, as they are not designed for shipping or rough handling. Make sure the smaller boxes do not have room to move around within the shipping box, and make sure the cards do not have room to move or flex within the smaller boxes.

Each larger box will need a unique tracking number, and those numbers should be sent to TCGplayer as soon as possible.

For all orders going into a flat rate box, be sure to tape the flaps on the box with strong packaging tape. These boxes do have their own adhesive, but weve seen it fail to hold cards inside after getting wet, going through extreme heat or cold, or being handled roughly during shipping. For your own protection, please secure the flaps with tape before shipping.

4- Track your Package

Make sure you include tracking on your package. TCGplayer is not liable for anything that gets lost in transit, but if you have a tracking number, we can usually work with the post office to locate missing deliveries.

*Please note that your card sleeves, team bags, top loaders and other packaging cannot be returned to you after shipping.

TCGplayer Promotions with Bonus Bucks

Every year we run special promotions around holidays, when new sets are released and on a whim! By making purchases on TCGplayer.com during the promotional period, you can earn store credit (called bonus bucks). Usually, we'll send out an email alert or post on social media in advance or on the day of the sale to let you know bonus bucks are available.

During sales, you'll see notifications on the front page of our site that indicate the rules and restrictions for the promotion.Always make sure you're reading the details closely so you know when the promotion begins, ends and what products are eligible for bonus bucks. All of our promotions are scheduled during Eastern Standard Time, so make sure you're purchasing within the time restrictions of the promo! If you're unsure about the specifics of the promotion, just contact [email protected] and we'll help clarify the details.

How much credit will I earn?

When you make qualifying purchases during a promotion, you can see how much credit youll earn in your Shopping Cart Summary:

[email protected]

When you shop with usduring a bonus bucks promotion, TCGplayer tallies up your eligible combined purchases. 3-5 business days later (depending on the terms for the promotion), you'll get store creditin the percentage specified in the promotion rulesapplied to your TCGplayer account.

You can check your TCGplayer store credit balance by logging into your account and visiting the My Account link in the upper right hand corner of the screen. Then, click on the Store Credit link to the left. If you have store credit available, you can select it under Payment Options when you check out and it will count towards your purchase!

If you have missed out on a TCGplayer promotion, we don't usually offer any retroactive credits as our sales are uniquely timed and our bonus bucks terms exclude prior / future purchases and all other items not specified by the promotion terms.

If you have any questions or concerns about bonus buck funds, please reach out to our Customer Service team at and we'll be happy to assist you.

In-store pickup orders

TCGplayer Pro Pricing

We know what you'rewonderingwhat does TCGplayer Pro cost? There's no contract, no monthly fee and no startup fee. We're here to grow your business, not bill you before you ever make a sale. That's why the amazing features of TCGplayer Pro are unlocked by just a 2.5% additional fee, which only applies to online sales that are shipped to customers. For in-store pickup orders made through your website and in-person orders created using the software, no commission fee is applied.

TCGplayer Pro allows you to grow your business across channels, so you can continue doing what you love for a living. Here's what you get for less:

Basic

Verified

Pro

This is the starting point for anyone who wants to sell cards on TCGplayer.com.

If you're a Certified Hobby Shop or a Gold Star Seller, you're eligible for this plan.

If you're a verified brick and mortar store, you can apply for TCGplayer Pro.

What You Can Access

Marketplace

TCGplayer Direct

TCGplayer Buylist

Pro Website

Quicklist Card Scanning Software

Apps*

*Coming Soon

Frequently Asked Questions

Q: How much does it cost to sell products on the TCGplayer Marketplace as a Pro Seller?

A: All TCGplayer Pro Sellers automatically qualify for the lowest possible TCGplayer Marketplace fees, the same rates that you'd get on our Marketplace as a Sync Seller.For detailed information, refer to our Fees article in the Help Center.

Q: What does TCGplayer Direct cost?

A: The cost is exactly the same as the TCGplayer Marketplace, except that instead of paying for shipping yourself, you simply pay us a small shipping replacement cost when we ship out products on your behalf.

Q: What does TCGplayer Buylist cost?

A: We charge a flat rate of 10% for all Buylist purchases, plus the cost of shipping. There is no fee for TCGplayer Pro Sellers using the Quicklist Card Scanning Software for Buylist purchases in store. Refer to Buylist Fees and Shipping Costs for complete details.

Q: Where does the additional 2.5% fee for TCGplayer Pro apply?

A: All online purchases that are processed and protected by TCGplayer.com through either the TCGplayer Marketplace or your custom website include a 2.5% Pro fee. When customers purchase items through your website, you're only charged that 2.5% fee and a transaction processing fee. Refer to our Fees article for more information on transaction processing fees.

Q: What do in-store transactions made through TCGplayer Pro cost?

A: There is no fee for in-store purchases processed by your point of sale system. processed through the TCGplayer cart have no commission fee, only a transaction processing fee.

How do I resolve missing orders/packages for my customers?

If a buyer claims they havent received an order they made through TCGplayer, sellers are responsible for resolving disputes according to our policies and how you shipped the order.

Shipped Without Tracking or Confirmation

If you ship an order without tracking information or delivery confirmation and a buyer claims the package has not been received, youll be liable if the order does not arrive by the maximum Estimated Delivery Date for domestic shipments. For First-Class Mail, the maximum Estimated Delivery Date is eight business days after the order is placed.

Shipped with Tracking or Confirmation and Has an En Route Status

If your buyer doesnt receive their package by the end of the expected delivery date quoted on TCGplayer68 business days for Standard Domestic Shipping or 34 business days for Expedited Domestic Shippingyou should submit a case with the USPS either via their Online Form or by calling 1-800-ASK-USPS (1-800-275-8777). Contact our team or escalate the message thread from the order in question for additional assistance.

Shipped with Tracking or Confirmation and Reporting Shows Delivery and Buyer Claims Item Not Received

We fully cover our sellers in the event of a discrepancy between buyer and USPS claimsfor example, if a buyer claims they didnt receive a domestic order, but the USPS reports the order as Delivered.

If this happens, follow these steps:

Contact the USPS and submit a case either via their Online Form or by calling 1-800-ASK-USPS (1-800-275-8777).

Save the case number that the USPS gives you.

We suggest contacting the buyer and giving them the case number information from the USPS sothey'reaware youre doing your best to locate the missing package.

In general, the USPS should contact you within 48 hours with an update. (From our experience utilizing the online tool, entering an email address as the method of contact has the best resultsif you provide a phone number, they will call you, but this call may arrive outside traditional business hours.)

If the tracking status updates or the USPS successfully locates and delivers the package, the problem has officially been resolved. Congrats! Please inform the buyer and/or TCGplayer as needed.

If the tracking status doesnt update, youdon'treceive a reply from the USPS in 48 hours or they say the package cannot be located, refund the buyer in full and continue through the next steps for reimbursement.

Tell the buyer to let you know if the order eventually arrives:

If they wish to keep the cards, they should inform you and arrange payment through TCGplayer (well credit you, the seller).

If the buyer no longer wants the cards, they should not open the package. Instead, advise them to write "Return to Sender" on the front and return it to their mail carrier. They should also contact you to let you know the package arrived and is being returned.

Email your case number to [email protected] with the subject line: "Missing Delivered Package Case Number," as well as your TCGplayer order number for reference.

Once our customer service team receives the case number, well credit your store for the missing package and follow up with the buyer to see if theyve had trouble receiving other orders.

As previously stated, if the package is reported as successfully delivered to the customer at a later date and they contact you asking to pay for the wayward order, direct them to contact our team and well organize a PayPal payment for the package.

Shipped with Signature Confirmation Tracking and Tracking Shows Delivery and Buyer Claims Item Not Received

Contact our team and well investigate the claim. If signature confirmation does not match the buyers or if the signature matches the buyer's and they are claiming that they did not sign for it, please follow the steps above for opening a missing package claim and provide us with the case number. If the name on the signature confirmation matches the buyers, well work with them to determine if the package was delivered to the correct address. If the packagecan'tbe located, well issue the buyer a refund and credit you for the sale as the USPS may have delivered the package to the wrong individual or location. Disputes for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. receptionist, family member) will be denied. If our investigation determines that the customer did not receive the order due to a shipping error beyond his or her control, the seller may still be held liable. Note, however, that this is an extremely rare occurrence.

How You Can Reduce the Risk of a TCGplayer Dispute as a Seller

There are some simple ways to mitigate the risk of a dispute for an item not received:

Ship promptly (within 48 hours of receipt) and use a shipping method that ensures reliable delivery before the end of the Maximum Delivery Date period.

Ship with tracking information when appropriate, and add it to the order.

Follow the TCGplayer Shipping Guidelines.

For orders over $20 in value, we recommend that you ship with Delivery Confirmation or Tracking for your own protection.

For orders of $50 or more, you must include Tracking/Delivery Confirmation.

For orders of $250 or more, you must include Tracking/Delivery Confirmation and Signature Required (inform the buyer so they are prepared to sign for the delivery). You may also want to consider protecting yourself by purchasing insurance. Please read all of the Shipping Guidelines for Cards to make sure you're familiar with the expectations for sellers on TCGplayer.

If you decide not to follow the above recommendations, this can affect your ability to win any disputes claiming a package did not arrive.

For more information, review the Risk of Loss section in the Marketplace Seller Agreement.

What is a Certified Hobby Shop?

Certified Hobby Shops are sellers that have officially verified with TCGplayer that they are a licensed reseller of gaming merchandise and have a storefront location. The gray check mark guarantees that a buyer is purchasing their product from a genuine brick and mortar game store.

Its easy to search for products from Certified Hobby Shops. Simply use the Verified Seller filter on our product pages and look for the Certified Hobby Shop icon in the results.

If you are a seller who would like to register as a Certified Hobby Shop, all you need to do is contact [email protected] with the subject line Certified Hobby Shop Application and supply the following information:

Your seller name on TCGplayer

Your physical store name

The store owners full name

A picture of the front of your store with signage (one image)

The state your store is located in

A picture of the interior of your store (one image)*

A digital scan of your stores resale certificate

How you learned about the Certified Hobby Shop program

*Please keep in mind that any images of the inside of your store that contain customers or staff members must either obscure the persons face or you must have written permission from the customer or staff member to use their image in promotional materials.

How do my in-store customers use my kiosk to browse my inventory?

Bring your entire TCGplayer inventory to your store. Showcase is an in-store kiosk that allows customers to browse and buy, combining TCGplayer data and your digital inventory to create an in-store experience thats easy to navigate and leaves plenty of room for your customers to explore what you have to offer.

To start browsing, click or tap the Store button on the Showcase homepage:

Get started with Quicklist

Once your customers arrive at the Browse page, they can choose categories to filter your inventory and find the cardsthey'relooking for. Browse options include:

Browse Our Store

Search for cards and other available products.

Our Product Lines

Browse all inventory from a single product line.

Best Selling

See the best-selling products on TCGplayer. Only products currently available in-store will display here. Select a category (such as Pokmon) from the dropdown menu to show only bestsellers from that product line.

Latest Sets

Find the most recently released products currently available in-store. Select a category from the dropdown menu to view the latest sets from a single product line.

Bring Showcase to its maximum potential by digitizing your whole inventory! card scanning software now to offer your customers a wider view of your stores offerings.

Managing Your Lists

Setup for Quicklist Card Scanning Software

Once youre approved to join TCGplayer Pro, youll be able to access the TCGplayer Quicklist Card Scanning Software. Simply download the software using the link in your TCGplayer Pro welcome email. After that, setting up the Quicklist Card Scanning Software for use is incredibly simple. Just follow the instructions below to get started. For more information on what you'll need for setup, refer to the System Requirements and Best Practices.

Accessing the Quicklist Card Scanning Software

Setting Up the Software

Quicklist Hotkeys

Accessing the Quicklist Card Scanning Software

1.Make sure you're logged into TCGplayer.com and your store's inventory is Live.

2. Load the Quicklist Card Scanning Software. You can always download the latest version from the My Details tab of your Seller Portal.

3. Select "Click here to get your code." in the popup. That will take you to another section of your Seller Portal.

4. Click Authorize.

5. Copy the code that was generated next to Authorization Code.

6. Paste that code into the Quicklist Card Scanning Software to access it.

Setting Up the Software

1. Go to the Updates dropdown and select "Update Quicklist Software" to update the Quicklist Card Scanning Software to the most recent version.

2. Before you're able to scan cards for a specific game, you'll first need to download the products and pricesfor that game. Simply go to the Updates dropdown, click "Update Product Data," check the boxes next to the games you want to update and click "Update Selected." You can also click on "Remove Selected" if you want to remove a game.

3. Use the Updates dropdown to select "Update Price Data." This will ensure all the Market, Buylist and Store prices are current.

4.Once you have the products downloaded, you canselect the game you want to scan in one of two ways. Note: If the game you select needs updates, the software will automatically update the products in that game. a.Scan the back of the card. This will identify the game. A pop up will appear asking you to confirm that the detected game is correct. b.Use the dropdown menu at the upper left corner labeled Select Game.

5. Once you select a game, you can choose from a list of available sets for that game using the dropdown menu labeled Set. If you try to detect a card thatisn'tin the selected set,don'tworrythe software will also check other sets for that game until a card is identified.

6. If you click on File, you can choose to create a new list, save a list or open a previously saved list.

7. By selecting Settings from the File dropdown, you can adjust your card scanner settings. Here you can select the camera you'd like to use to scan your cards.Please refer to Best Practices for camera recommendations and additional setup information.

8. Once you select your chosen camera and select the Identify Cards button, the camera's view of the card will show in the bottom left corner of the main Quicklist Card Scanning Software screen. As you scan each card, you'll also see a full-size image of that card directly to the left of your list.

Quicklist Hotkeys

There are a few hotkeys within the software that provide quick access to frequently used functions.

CTRL + N = New

CTRL + O = Open

CTRL + S = Save

CTRL + Shift + S = Save As

CTRL + P = Print

CTRL + Q = Quit

When row in list is selected:

C = Set condition

P = Set printing

L = Set language

Left and Right Arrow Keys = Change set

Space = Start/Stop Scanning

Numbers = Set quantity

You're now ready to start creating listsof cardsthat you can then add to or remove from your inventory and TCGplayer Buylist. For more information, refer to .

Note:Anonymous usage statistics improve Quicklists image recognition algorithm. You can enable and disable this feature within your Settings under Privacy.

How do I process refunds?

If a customer cancels an order or asks for a refund, youll need to find it in the Orders tab of your Seller Portal to process it. Once complete, TCGplayer will send the buyer a notification email.

(Please note that per the Marketplace Seller Agreement, you are required to have sufficient inventory on hand to fulfill all orders on time.)

How to Issue a Full or Partial Refund

1. In the Orders tab of your Seller Portal, click on the order number to view the details of the order you want to cancel or refund. You can also access the order directly from any messages you exchanged with the buyer about it.

2. Click either the Full Refund or Partial Refund button at the top of the screen.

3. Select the Refund Origin and Refund Reason using the dropdown menus.

Refund Origin will indicate which party (customer service representative, seller or buyer) initiated the refund.

Refund Reason will indicate why the refund occurred.

4. Inventory Changes lets you choose whether or not you want to add the products in the order back into your inventory.

Do Not Adjust Inventory - The products in the order will not be added back into your inventory.

Adjust Inventory - After finalizing the order refund, the products in the order will be added back into your inventory. Note: You will need to enter the quantity of cards you want to be added back into your inventory. Inventory will go to Staged if there is no quantity in your Live inventory.

If youre issuing a partial refund, youll need to enter a value in the Return Quantity to Inventory column in the Order Products & Shipping section at the bottom of the page. This indicates the quantity to be added back to your inventory after you select the Partial Refund Order button. If you select the Adjust Inventory option above, you can choose the Return Quantity to Inventory column.This will default to the difference of the product value minus the previous refund quantity. It will never be a negative value. Note: If you select Do Not Adjust Inventory, the Return Quantity to Inventory option will not be shown.

5. Click the Give Refund button.

There will be a message box to type in a reason for the refund. This is to provide additional details about the order cancellation. The message will be displayed to the buyer in the email they receive about their order being fully or partially refunded.

The fees that were taken from the order will be included in the refund amount. However, the $0.30 processing fee associated with PayPal and Credit Card orders is non-refundable on full refunds initiated by the seller.

How do I list card singles?

1) Search for the item you want to sell.

Start in the Seller Portal, then go to the Inventory tab. Use the search bar at the top of this page to search the TCGplayer catalog for the item youd like to sell. Your results will display in the Product Catalog section at the bottom of the page.

Since cards often have multiple printings and vary from one printing to another, make sure you verify that the version listed in the catalog matches the version of the card you want to sell. Once you're sure you have the correct item, click the "Add" button.

Payments

2) Set the quantities for each product and condition.

If you have more than one copy of your card, you can add multiples of the product to your inventory by setting your available quantities. Whether you choose to add a single card or different versions of the same card, make sure you indicate the proper condition for each. Our Card Condition Guide provides a walkthrough with explanations that can help you assign this field.

3) Set the price for the item.

You can set prices manually by entering a value into the appropriate field, or you can price by matching to a TCGplayer data point. You can match the TCG Lowest Listing, TCG Last Sold Listing or the TCG Market Price. Simply click the Match button and the value will auto-fill for you.

Dont forget to take all applicable costs into account before finalizing your price. Sellers are responsible for setting prices with consideration of fees and shipping rates. You must currently possess any item you list on TCGplayer and are required to fulfill all customer orders.

For more info, visit our help files on Fees, Pricing Guidelines and Shipping Settings.

Price and Quantity Fields for Pro Sellers

If youre a TCGplayer Pro seller using Channel Management tools, you can add separate prices and reserve quantities for products in your My Store channel. Youll see the following headings and fields:

TCG Marketplace:

Qty. - The number of copies of this specific product/condition currently listed on the TCGplayer Marketplace. This fieldcan'tbe edited, as its calculated by subtracting the My Store Reserve Quantity from the Total Quantity for the specified product/condition.

Price - The price you have listed for this product/condition on the TCGplayer Marketplace.

My Store:

Reserve Qty. - The quantity available for a specific product/condition on your TCGplayer Pro website. Adding a value here means that you'll hold at least that many for sale through your My Store channel.

Price - The price for this specific product/condition on your TCGplayer Pro website. This is the price that will appear on your My Store channel. You can create different prices for the same product/condition across your channels.

Total Qty. - The total number of copies of that product/condition you have. Your Marketplace quantity will automatically be set as this number less the number of cards you reserve for your Pro site.

4) Publish your listing.

Make sure that the item, price and quantities for your listing are correct, then click the "Save" button. Congratulations: your item is now available on TCGplayer.com for anyone to buy!

For more info about what happens after your item sells, visit our help files on Shipping Guidelines for Cards and .

How do I view and compare other sellers international shipping rates?

When youre setting international shipping rates, it can be helpful to look at other sellers shipping rates. That way you can get a baseline or benchmark to compare and evaluate your own rates. You can easily review these rates using filters on TCGplayer.com.

To begin, visit a product page, like this one for Noble Hierarch (Modern Masters 2015). Scroll to the bottom of the left-hand sidebar and find the filter labeled Shipping Country.

Select Edit, then choose another country to view products and shipping rates as if you were a buyer in that location:

(Note: Canada, the UK, Australia and Japan are our top international destinations, with Canada being number one.)

When youre done comparing shipping rates, remember to switch back to your home country.

How do I see my reimbursement invoice in advance?

If youre part of TCGplayer Direct, well periodically send you a Reimbursement Invoice (RI) so you can restock the cards we shipped to buyers on your behalf. You can review all the steps for shipping your RI in How do I ship my Reimbursement Invoice (RI)?

In general, you can wait until you receive your RI before taking action. However, you can view a pending RI at any time before we send out the final invoice. For example, depending on your workflow, you may want to start pulling products as customers purchase them rather than wait to pull them all at once. Just remember: your RI needs to be sent in the same order it appears in on the original RI Packing Slip you received from TCGplayer.

You can access your pending RI either from the Orders tab or within the Reimbursement Invoices (RI) section of the TCGplayer Direct tab.

The following dialog box will open and ask you to choose between exporting All Pending RIs or just Latest RIs:

All Pending RIs (Default) - Exports all orders for the current RI period

Latest RIs - Exports only the orders created since the last time the Export Pending RI was generated

You can see the last date and time you generated a pending RI. This information will show up beneath the Latest RIs choice in the following format: Latest Pending RI last generated x minutes ago on MM/DD/YYYY HH:MM:SS by email@domain.

If you havent run a Latest RIs export during the current RI period, youwon'tsee this text, as shown above.

Onceyou'veselected your choice, click the Export button to generate your CSV.

View More Pending RI Details

You can see more details about your Pending Reimbursement Invoice in the Reimbursement Invoices (RI) section of the TCGplayer Direct tab:

Pending Products: The number of products that are currently in a Direct order that has not yet been generated in an RI

Pending Value: The value of the products listed above

View Products button: This will take you to a new Details Pending page. Content includes:

View Included Orders - The orders included in this RI

Reimbursement Invoice Details:

Seller

Reimbursement Invoice Number

Current Product Count

Current Product Value

Reimbursement Details:

Category

Set Name

Product

Expected Condition

Quantity

Value

When will I receive payment for TCGplayer Direct orders?

In general, we issue payments on the Monday or Thursday. After we receive your Reimbursement Invoice (RI) shipment, we release payments based on our normal payment process.

When you sell a card through TCGplayer Direct, the following occurs:

We collect payment from the buyer and hold it.

We ship the sold card(s) to the buyer on your behalf.

You ship a copy of the sold card(s) to us as part of your next RI.

When we receive the RI, the orders are made payable per the normal order processing requirements, 24 hours after receipt.

After processing the RI, we deduct any adjustments for missing cards or condition issues from your account. These show up as Adjustments in the Payments tab of your Seller Portal and can be viewed in detail using the View Orders link associated with each payment.

Holidays may also adjust the sending of payments. In the event of a holiday on a Monday or Thursday, we will send payments on the next available business day.

What if there are discrepancies in my RI?

After you sell cards through TCGplayer Direct, well send you a Reimbursement Invoice (RI) : a list of cards for you to ship us to restock our inventory, which represent the cards from your Direct orders. If there is a discrepancy in your RI shipment, we may charge your account for the cost to resolve the discrepancy.

In the event that your RI arrives with cards missing or cards that do not meet our condition guidelines, we will replace the necessary cards through another TCGplayer Direct seller so we can maintain our inventory. We will put any extra cards or cards that do not meet our condition guidelines in your Seller Extra Inventory to be held until requested or we ship it based on the current standards.

When we receive your RI, we initiate a payment for all orders per our normal payment process ( Payments ). We then process your RI, and if we find any discrepancies, we charge the cost of these replacement cards to your account. This charge will be the greater of either:

The price you charged for that card from the order in question.

The average price the card has sold for in its 50 most recent transactions.

We reserve the right to cancel any Reimbursement Invoice that does not have tracking added and in the possession of a mailing service provider within four days (or for non-tracked RIs, those we have not been notified have been shipped without tracking), and replace the cards in that reimbursement invoice following the method above.

You can view any charges associated with discrepancies in your Seller Portal within each completed Reimbursement Invoice.

If you need to communicate with us, or have any questions or concerns regarding an RI, please message us via the Message TCGplayer button located in each RI. This will expedite our ability to help you.

Can I use my third-party inventory software with TCGplayer Direct?

Yes! TCGplayer Direct is designed to work with your existing third-party inventory management software. If youre using solutions like CrystalCommerce or BidWicket, you can sync your inventory with TCGplayer. However, there are a few things to note about how these programs interact with TCGplayer Direct.

If youre using third-party software to manage your inventory, you may see orders come through your platform even though those orders are already being shipped on your behalf by TCGplayer. These orders will display with the following information in your system:

First Name: DoNotShip

Last Name: TCGplayerDirect

Address 1: 5640 E. Taft Road #3267

City: Syracuse

State/ZIP: NY, 13220

Phone: 8662429519

Email: [email protected]

When you receive an order of this type, you can proceed in one of two ways:

You can pull the cards in the order and set them aside to be included in the next TCGplayer Direct Reimbursement Invoice (RI).

You can ignore the order for the time being and pull the cards when you receive the matching Reimbursement Invoice later.

Note: Because we require the cards in the RI to be in the same order as the invoice, including card condition, the second method may work better for most stores.

Whichever way you choose to process the order, its important that youdon'tship individual orders to TCGplayer on their own. Please include all your cards in the next Reimbursement Invoice so we can credit you correctly for the sale.

How do I list sealed products?

Listing sealed products on the TCGplayer Marketplace is very similar to listing card singles. Using the Inventory tab in the Seller Portal, search for the product you want to sell. Then, set the quantity and price for your listing and publish it to TCGplayer.com.

Before you start, make sure your product matches our guidelines for sealed products.

1) Search for the item you want to sell.

In your Seller Portal, click on the Inventory tab. You can then enter the full or partial name of your item in the search bar, and product matches will appear in the Product Catalog box.

Make sure you select the correct version of the item you wish to sellas you probably know, there are often many different versions of a single item in the collectibles world. Once youre sure you have the correct item, click the "Add button. In the picture below, were adding a Booster Box of Magic: The Gathering: Khans of Tarkir.

Payments

2) Set the quantities for your item.

Choose the number of units to sell by setting the available quantity of your item. In the price field, you can manually enter your own price, or, if you would like to match the lowest listing (item price + shipping) on TCGplayer.com, click the Match Lowest Listing button and that value will auto-fill the field. (Please note that we may establish minimum or maximum pricing limitations from time to time.)

Please note: Any item you list on TCGplayer must actually be in your possession, and you must fulfill all customer orders.

If you're a Pro seller using our Channel Management tools, you can also add a separate price and reserve quantity for your My Store channel. Your available fields will be:

Marketplace Qty. (not editable) - Calculated by subtracting the My Store Reserve Qty. from the Total Qty. for the specified product/condition

Marketplace Price (editable) - Your price on the TCGplayer Marketplace.

My Store Reserve Qty. (editable) - Quantity available for a specific product and condition on your TCGplayer Pro website; adding a value here means that you'll hold at least that many for sale through your My Store channel

My Store Price (editable) - Price for a specific product/condition on your TCGplayer Pro website; the price that will appear on your My Store channel

Total Qty (editable) - The total quantity you have of this particular product.

3) Confirm your listing.

Make sure the item, price and quantities for your listing are correct, then click the Save button. Congratulations! Your item is now visible to the public and available for anyone to purchase.

Questions about what happens after your item sells? Read the following help files:

Shipping Guidelines for Cards and .

How do I list miniature game items?

Listing miniatures on the TCGplayer Marketplace is similar to listing card singles. Using the Inventory tab in the Seller Portal, search for the product you want to sell. Then, set the quantity, condition and price for your listing and publish it to TCGplayer.com.

1) Search for the item you want to sell.

In your Seller Portal, click on the Inventory tab. This will take you to the page pictured below, where you can search our catalog for the item youd like to add. Simply enter the full or partial name of your item into the search bar, and your results will appear in the Product Catalog box at the bottom of the page.

When selecting from our catalog, please make sure you have the correct version of the product you wish to sellas you probably know, there are often multiple versions of a single item in the collectibles world. Once youre sure you have the item you want to list, click the Add button.

Payments.

2) Set the quantities and conditions for your item.

Onceyou'veadded your item, you can set your quantity and price for the given condition. If you have multiple of the same item in the same condition, you can set a quantity of 2 or greater. Each condition displays as a separate item and you should list them separately (see picture below).

3) Finalize the price for the item(s) youre selling.

Please remember youre responsible for setting the prices of all products you choose to offer on TCGplayer.com. Youll want to take all applicable costs (including fees and shipping rates ) into account before finalizing your listing. You can enter your price for an item manually. If available for the product and condition youre adding, you can also match the lowest listing (item price + shipping) on TCGplayer.com by clicking the "Match Lowest Listing" button and the lowest amount will auto-fill the price field. (Please note that we may establish minimum or maximum pricing limitations from time to time, as dictated by product distributors.)

Keep in mind that any item you list on TCGplayer must actually be in your possession, and you must fulfill all customer orders.

For more information on pricing, visit our help files on Fees, Pricing Guidelines and Shipping Settings. It is important to note that your shipping fee is applied per order, not per item, so set your prices and shipping fees accordingly.

4) Confirm your listing.

Make sure the item, price and quantities for your listing are correct, then click the Save button. Congratulations! Your item is now visible to the public and available for anyone to purchase.

Questions about what to do after someone purchases your item? Read these help files: Shipping Best Practices and

What is seller extra inventory (SEI)?

At times, your Reimbursement Invoice (RI) shipment for TCGplayer Direct may include extra cards, cards of the wrong version or cards thatdon'tmeet our condition guidelines. When this happens, we add the cards to your Seller Extra Inventory (SEI).

As a Direct seller, you have your own box in our fulfillment center for SEI. You can check the contents of your SEI by clicking the Extra Inventory link in the TCGplayer Direct Tab of your Seller Portal.

You can request to have your SEI shipped back to you at any time. Well cover the cost in the following instances:

The cards are from your first reimbursement invoice. Well send you detailed information regarding our card condition determination and highlight any discrepancies so you can have a better idea of how to condition cards when processing your RIs.

Your SEI contains more than 300 cards (and this is the first timeyou'verequested it this month).

You have not requested your SEI in over 90 days. Well just need to confirm your mailing address.

If you do not meet the above criteria, well still be happy to ship your SEI, and well deduct the cost of shipping from your next scheduled seller payment.

If at any time you would like detailed feedback for the cards in your SEI, please let us know and we will be happy to provide you with written descriptions regarding the various defects we saw on the cards to determine their condition. As with the first SEI you are sent, this is meant to provide better insight into how we categorize cards into the various conditions.

Your Account Security

Keep it secret; keep it safe! - Gandalf, Lord of the Rings: The Fellowship of the Ring

Password Security

We know how important your accounts security is to you. To protect your personal information on TCGplayer.com, please make sure you create a unique password. Passwords on TCGplayermust be at least 8 characters, including at least 1 lowercase, 1 uppercase, 1 number and 1 symboland cannot exceed 100 characters. Its a good practice to avoid common words or phrases when choosing your password. We also suggest that you keep your password confidential, as sharing your information can compromise the security of your TCGplayer account.

Login Confirmation

From time to time, TCGplayer will ask you to confirm your login information as a basic security measure. If youre using a trusted device, such as your home computer or personal phone, you can choose to Avoid this confirmation in the future. This will delay you from having to enter your information again on this device for 14 days, but please do not select this option if you share your computer with other people.

Account Verifications

We want you to be assured that your order is secure with TCGplayer.On occasion when purchasing, you will need to pass Buyer authentication either via phone or verification refund to your credit card.

Phone Verification

For a phone verification, all you need to do is supply us with the 5-digit code that is sent to a valid phone number. Please keep in mind TCGplayer does not accept VoIP or Pay-as-you-Go phone services for this process. If you have any difficulties obtaining or supplying us with the code, please contact [email protected] and well be happy to assist you.

Credit Card Verification

If you need to pass a credit card verification, your credit card will be issued a small refund from TCGplayer to help us verify that youare the account holder for the card. This verification refund is a common way online stores protect your account from possible credit card fraud.

Your credit card will receive a refund amounting between $0.01 and $10.00.

Youll need to determine the amount of this refund by checking your online statement or by contacting your credit card issuer directly by phone.

In some cases, the refund amount will be bundled with the charge for the original purchase. This means youll have to take the difference between what you were charged and your actual order amount. (For example, if your order was $5.00, but you were only charged $4.90, then your refund amount would be $0.10)

Ifyou'veentered the right amount, your order will finish processing and will be sent to shipping. If you fail to respond within 48 hours, or if you enter the wrong amount, your order will be canceled and fully refunded.

Again, please email us if you have any trouble verifying your purchase on TCGplayer.com. We appreciate you completing these steps to protect the security of your account on our site.

TCGplayer Infinite Subscription Agreement Between TCGplayer and Buyer

Effective Date: 9/19/19

Acceptance. By clicking I accept (or by effecting or indicating any other indicia of acceptance), you (Buyer) agree to comply with the terms set forth in this agreement (Agreement) between TCGplayer, Inc. (us, we, our) and Buyer for use of the TCGplayer Infinite subscription service described at infinite.tcgplayer.com. (Infinite Services).

Terms of Service. The TCGplayer Terms of Service (Terms) are hereby incorporated by reference into this Agreement. Capitalized terms used but not defined in this Agreement have the meanings given in the Terms. To the extent there is a conflict between the Terms and this Agreement, this Agreement will govern solely to the extent of the conflict.

Service. Buyer will have the option to use Infinite Services. The fee for the Infinite Services is set forth at infinite.tcgplayer.com.

Automatic Renewal. Buyers subscription for Infinite Services will continue indefinitely until terminated in accordance with this Agreement or the Terms. After Buyers initial subscription period, and again after any subsequent subscription period, Buyers subscription for the Infinite Services will automatically commence on the first day following the end of such period (each a Renewal Commencement Date) and continue for an additional equivalent period, at TCGplayers then-current price for such subscription. Buyer agrees that their subscription will be subject to this automatic renewal feature unless they cancel their subscription prior to the Renewal Commencement Date. If Buyer cancels their subscription, Buyer may use their subscription until the end of Buyers then-current subscription term; Buyers subscription will not be renewed after Buyers then-current term expires. However, Buyer will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. By subscribing, Buyer authorizes us to charge Buyer via the applicable Payment Method (as defined in the Terms) now, and again at the beginning of any subsequent subscription period. Upon renewal of Buyers subscription, if we do not receive payment from Buyer via the Payment Method, (a) Buyer agrees to pay all amounts due on their account upon demand; and/or (b) Buyer agrees that we may either terminate or suspend Buyers subscription and continue to attempt to charge Buyer via the applicable Payment Method until payment is received (upon receipt of payment, Buyers account will be activated and, for purposes of automatic renewal, Buyers new subscription commitment period will begin as of the day payment was received).

Termination. Either party may terminate this Agreement for convenience at any time by providing notice to the other party.

Survival. Sections 4, and 6 through 8, and any liabilities or payment obligations that have accrued prior to any expiration or termination of this Agreement will survive any such expiration or termination of this Agreement.

Changes. We reserve the right, in our sole discretion, to modify or replace the terms and conditions of this Agreement or any aspect of the Infinite Services without notice to you. It is your responsibility to check this Agreement and our description of the Infinite Services periodically for changes. Your continued use of the Infinite Services following the posting of any changes to the Infinite Services or this Agreement constitutes acceptance of those changes.

Miscellaneous. (a) This Agreement, together with any of our applicable rules or policies (including the Terms) referred to herein, represents the complete agreement between Buyer and us concerning the subject matter hereof, and it replaces and supersedes all prior oral or written communications concerning such subject matter; (b) Any notice hereunder must be given in writing by submitting a ticket at https://help.tcgplayer.com/hc/en-us/requests/new or by email to us at [email protected] (if made by Buyer to TCGplayer) or to the Buyer email provided to TCGplayer (if made by TCGplayer to Buyer); (c) This Agreement will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties; (d) The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability will not in any way affect the validity or enforceability of the remaining provisions hereof. If any provision of this Agreement is held to be invalid or unenforceable, such provision will be reformed, if reasonably possible, only to the extent necessary to make it enforceable; (e) The headings and subheadings in this Agreement are for convenience only, confer no rights or obligations in either party, and do not alter any terms of this Agreement; and (f) The parties represent and agree that they fully understand their right to discuss all aspects of this Agreement with their attorneys, that they have availed themselves of this right, that their attorneys have counseled them with respect thereto, that they have carefully read all of the provisions of this Agreement, that they fully understand those provisions and that they are voluntarily entering into this Agreement.

TCGplayer Infinite FAQ

What is TCGplayer Infinite?

TCGplayer Infinite is a subscription rewards program that provides free shipping through TCGplayer Direct, up to 3% store credit back on all singles across every game (on top of other promotions) and much more. Go Infinite

What are subscriber bonus bucks?

Bonus bucks are TCGplayer store credit that we add to your account when you make a qualifying purchase. Its our way of saying thank you for shopping on TCGplayer.com.

How do I earn subscriber bonus bucks?

With an active subscription to TCGplayer Infinite, you earn bonus bucks on all orders of card singles valuing $35 before shipping and taxes. This is in addition to bonus bucks you can earn during promotions. This is available on all card singles: Magic: The Gathering, Yu-Gi-Oh!, Pokmon and every other game on TCGplayer.com. Bonus bucks cap at $50 per qualifying product purchased and are non-transferable.

If I have TCGplayer Infinite, do I still earn more bonus bucks during promotions?Yes! In D&D terms, the bonuses stack. So, if your order qualifies for 2% bonus bucks from TCGplayer Infinite and 5% bonus bucks from a limited-time promotion, youll earn 7% bonus bucks on that order.

When will I receive my bonus bucks?

It depends on how you earned them. We issue TCGplayer Infinite bonus bucks at the start of every month, for all qualifying purchases from the previous month. We issue promotional bonus bucks 2-3 business days after the promotion ends.

Why didnt I earn subscriber bonus bucks on my last order?

To qualify for bonus bucks through TCGplayer Infinite, your order must be $35 or more before shipping and taxes.

How much does TCGplayer Infinite cost?

TCGplayer Infinite is just $6.99 per month.

When do I get charged for TCGplayer Infinite?

You will be charged on the same day every month, starting on the day you sign up.If that day is not part of the current month, you will be charged on the last day of the month. So, if youre normally charged on the 31st, in February youll be charged on the 28th (or the 29th if its a leap year).

What do I do if I have multiple TCGplayer Infinite charges in one month?

You should only be charged for TCGplayer Infinite once per month. If you see additional charges, contact our customer service team.

How can I pay for TCGplayer Infinite?

We accept Visa and Mastercard. You cannot pay for TCGplayer Infinite with store credit, whether its from bonus bucks or a gift card. Manage your account to update your payment information.

What do you mean by free shipping?

As a TCGplayer Infinite subscriber, you get free standard shipping whenever you buy Magic: The Gathering singles through TCGplayer Direct no matter how many cards you order. On non-Direct orders, you pay the shipping fee set by the seller as normal.

What do you mean my order is shipped first?

As a TCGplayer Infinite subscriber, your order is shipped first when you order Magic: The Gathering cards through TCGplayer Direct. That means we package your orders before anyone who isn't a subscriber.

Can I pay for more than one month of TCGplayer Infinite?

At this time, you can only pay for TCGplayer Infinite a month at a time.

How do I view and manage my subscription?

From your account management page, you can view your TCGplayer Infinite account, status and payment history. You can also update any of your information or cancel your subscription.

How do I unlock more subscriber bonus bucks?

The longer you stay subscribed to TCGplayer Infinite, the more bonus bucks you earn on qualifying orders. You can also stack subscriber bonus bucks with any bonus bucks you earn by shopping during promotional periods.

1 Day

1% bonus bucks

3 Months

2% bonus bucks

1 Year

3% bonus bucks

Keep in mind that if you let your subscription lapse, you will lose any benefitsyou'veunlocked for maintaining your subscription.

Why am I getting a message that theres a problem with my payment method?

You will get an email notification if we cannot renew your subscription with your current payment information. You should update your payment method from your account management page.

How long do I have to fix my payment method? Will I lose the extra bonus bucks Ive unlocked?

You have until your next billing date to fix your payment method. If your method is not updated by then, your subscription will lapse and you will lose all the benefits you unlocked for maintaining your subscription.

How do I cancel my TCGplayer Infinite subscription?

You can cancel anytime from your account management page.

If I cancel my subscription but then rejoin, will I rejoin with the bonus bucks I unlocked before?

No. If you cancel and restart your subscription, you will lose all the benefits you unlocked for maintaining your subscription.

Is TCGplayer Infinite available internationally?

Unfortunately, TCGplayer Infinite is currently only available in the U.S. You can sign up to be notified when TCGplayer Infinite is available in your region.

Getting a TCGplayer Direct Package

Interested in receiving a Direct package from TCGplayer? If so,TCGplayer will pack and ship your orders to you. Youll get everything at once, and it will be exactly as you expect. You no longer have to wait for multiple packages to arrive from different Sellers.

1.To order a Direct package, look for the Direct Qualified Seller and Direct Qualified Products logos when shopping.Direct Qualified Sellers contain only Direct Qualified Products. Items from these Sellers will qualify for Direct as long as we currently have them available at our TCGplayer Direct Headquarters.

2. Once you have added items to you cart, you will see a Direct Package information box showing any Sellers in your cart that are not Direct Qualified Sellers. This information box will also show you how much more you need to add to your cart to qualify for free shipping. Orders over $35 receive free shipping, while orders below that are charged $1.99 for standard shipping (6-8 business days). You can also opt for expedited shipping for an additional fee.

3. When you are done shopping, view your cart.

Any order that qualifies for TCGplayer Direct will appear in the Package #1 position of your cart. It will have a blue border and will have the TCGplayer Direct logo in the left corner of the package.

Any order that does not qualify for TCGplayer Direct will appear like Package #2 with a gray border, and you will see *Shipped By:* which indicates the individual Seller who will be sending the package to you.

Note: There may be times when items from a Direct Qualified Seller do not qualify for TCGplayer Direct. This happens when we do not currently have those items in stock at our TCGplayer Direct Headquarters. In that case, those items will be fulfilled and shipped by the Seller as they currently have those items in their inventory.

4. Once your cart contains all the items you want to buy, use the Cart Optimizer to create an even better Direct package. The Cart Optimizer will put all Direct qualified products into a single package for you.

How do I get help from TCGplayer if I have trouble with an order?

Were happy to help if you have any problems with an order on TCGplayer.com. Just follow these steps to alert our customer service team of the issue youd like to escalate.

Click the Messages tab in your Seller Portal.

Find and open the message thread for the issue youd like to escalate.

Within the thread, click the Escalate This Thread button.

A popup will appear that reads:

This will alert TCGplayer Customer Service that you would like help with this order. Please describe the issue and the assistance we can provide

Simply fill out any pertinent information about the order issue in the popup box, then click Submit.

Once the thread has been escalated, well review the transaction and get back to you within 24 hours. One of our customer service team members will email your store directly to offer advice and assistance in resolving the issue.

Marketplace Seller Agreement

Updated: April 25, 2018

In order to sell items in The Marketplace on TCGplayer.com (the Site), you must agree to the marketplace seller agreement outlined below, which includes our privacy policy and any other terms and conditions on the Site. By listing an item for sale or purchasing an item on the Site, you agree to be bound by all terms and conditions of this marketplace agreement. The Site is operated by TCGplayer, Inc. (TCGplayer), which reserves the right to make changes to this marketplace seller agreement at any time. Changes to this marketplace seller agreement are effective when the changes are posted to the Site. Continuing to sell items in our marketplace will constitute your agreement to the new marketplace seller agreement. It is your responsibility to review the changes and decide if you want to continue to use our marketplace. Changes to the marketplace seller agreement may occur without notice to you.

THE MARKETPLACE

TCGplayer provides an online service that allows third party sellers to sell their products to buyers. TCGplayer does not act as the agent for either buyers or sellers. Our service provides a platform for these transactions to take place.

ACCOUNT SETUP

You must login with an existing account or complete the Site registration process to create an account with a username and password (the Account) in order to make full use of selling on the marketplace. You may not share your password with anyone except authorized employees (if youre a retail business or have a Pro account with user roles). You must always provide accurate, current and complete information, and you must update such information in a timely manner to maintain its accuracy and completeness. Any use of the Site through your Account will be deemed as being used by you. TCGplayer is entitled to rely on the contact and other information that is supplied to us through your Account. Your Account is non-transferable and non-assignable.

ELIGIBILITY REQUIREMENTS

Listing items for sale in the TCGplayer Marketplace is limited to parties that can lawfully enter into a contract. Minors are not allowed to buy or sell on our marketplace. To list items for sale you must supply your name, address, phone number, email address, bank account info for payment and agree to the marketplace agreement.

We request bank account information primarily for identity and security reasons. By providing a bank account you are also authorizing us to charge it to settle your account in the event that the amount due exceeds your available balance. Please note that the bank account you have identified must be valid in order for you to be paid for your sales. If for any reason it is invalid at the time we try to disburse funds to you, your disbursement will be delayed until you update the information.

MARKETPLACE FEES

For all items sold through its marketplace, TCGplayer charges a fee based on a percentage of the sale price, as set forth under the document entitled Fees. The seller of an item is responsible for paying this fee. This fee will be automatically deducted from the earnings you receive from a sale. Fees may change at any time without notice. The fee in effect on the date of sale of the item shall govern the transaction. Please view the Fees page to view the latest fee structure. By listing an item for sale in our marketplace, you agree to pay the applicable fees and any collection costs related to non-payment of fees. All fees are payable upon demand via your bank account. By listing an item for sale on the Site, you authorize TCGplayer to debit your bank account for amounts due.

REQUIRED COMMUNICATION

TCGplayer requires you to provide timely support to the customers of our marketplace, please make sure that all communications are kept within our online messaging center. All messages should ideally be replied to within 24hrs. Please resolveall customer issues related to the TCGplayer marketplace within 48hrs if possible. You are also required to notify TCGplayer when you change the status of an order. Changes in status could include but are not limited to: canceling an order, refunding an order or alerting a customer about a missing item from their order. When you mark an item as shipped with tracking or shipped without tracking an automatic email will be sent to the customer alerting them of the status change. Do not contact customers directly unless replying to a question, alerting them of an order status update or responding to a complaint.

SHIPPING EXPECTATIONS

All orders should be shipped to customers within 48hrs. All orders must reach the Buyer within the quoted time frame of 6-8 business days (standard shipping) and 3-4 business days (expedited shipping). Failure to provide shipment notification within 4 days may cause your transaction and any associated payment to be canceled at our sole discretion. Please carefully read our Shipping Guidelines.As part of the Seller Agreement you are contracted to adhere to, it is your responsibility to deliver the items contained within an order to the Buyer and you waive your ability to win any disputes if the customer says the package did not arrive due to not having Delivery Confirmation or Tracking. The Seller waives the ability to win any disputes if the customer says the package did not arrive should they choose not to follow the Shipping Guidelines.

All orders made through TCGplayer.com must be shipped through the mail to buyers unless they are an In-Store Pickup order (TCGplayer Pro Sellers only). No attempts to meet in-person to transact should be attempted.

SELLER RESTRICTIONS

Sellers cannot list or sell items that: infringe upon intellectual property rights or are illegal, fake, counterfeit, or stolen. Items listed for sale must be listed on the correct item page and an accurate description of the products description must be given. The accounts of sellers may be limited in a matter that allows them to make a certain amount of transactions within a given time at the sole discretion of TCGplayer. Marketplace transactions must take place between two different individuals, organizations or entities. TCGplayer reserves the right to refuse service to anyone at any time for any reason. TCGplayer determines which products to offer for sale in the marketplace. Products may be added or removed at any time without notice. Changes to the item detail pages of a product can also take place without notice. The way listings appear in the marketplace may change without notice to users of the marketplace.Please note that if you are listing presale items, you should be following your publisher or distributors restrictions and regulations when using our Marketplace. Sellers are required to sell items at the price they listed to customers that meet the sellers terms. By listing an item in our marketplace you agree that you have the right to sell the item, the item is in your possession and that your description provided in your listing is complete and accurate. Sellers are not allowed to drop ship or sell items they do not physically possess. Sellers are required to ship an order by the provided ship date and follow the TCGplayer Shipping Guidelines. Failure to ship by the provided date or follow the TCGplayer Shipping Guidelines may be grounds for termination of your Account.

CUSTOMER INFORMATION

You must keep any customer information you receive confidential and secure. In general, you should not share your TCGplayer login information with anyone other than authorized employees. Any employees or individuals who have access to your TCGplayer account must also keep login and buyer information secure. If you store buyer information anywhere outside of the TCGplayer Seller Portal, you must store that information securely where unauthorized individuals cannot access the information. In addition, you may not share buyer information through social media platforms, such as the TCGplayer Pro Retailers Group on Facebook. If you are collecting buyer information for the purpose of marketing, you must obtain consent before doing so.

GENERAL DATA PROTECTION REGULATION (GDPR)

GDPR stands for the General Data Protection Regulation, a European Union (EU) law that regulates how personal information can be collected, stored, and used in an effort to protect online users. Under this law, residents of the European Union have the right to know who is collecting their personal information and for what purpose it is being used.

If you sell to individuals residing within the European Union, the law applies to you. In addition, as a TCGplayer seller, you must adhere to the GDPR regulations and follow best practices when handling a buyers personal information. You may receive certain information about buyers, such as names, mailing addresses, phone numbers and email addresses. Its important that you keep this information confidential and secure.

In addition, residents in the EU have the right to be forgotten and we will make every attempt to comply with rules under GDPR Article 17, Paragraph 2. If we forward you a buyers request to be forgotten, you must comply and delete all personal information you have in your possession.

PAYMENTS

After a Completed Sale occurs TCGplayer credits the net proceeds from the sale to your account. Keep in mind that refunds to buyers, selling fees and other transactions are debited against amounts credited to your Account from sales. The funds in your Account will be automatically transferred to your designated checking account for Completed Sales on Monday & Thursday of each week. To receive funds, you must provide bank account information for an account in the U.S. Payments will be made in U.S. Dollars. As a security measure, TCGplayer may, but is not required to, impose transaction limits on some or all sellers relating to the value of any transaction, disbursement or adjustment, the cumulative value of all transactions, disbursements or adjustments during a period of time, or the number of transactions per day or other period of time. TCGplayer will not be liable to seller: (i) if we do not proceed with a transaction, disbursement or adjustment that would exceed any limit established by us for a security reason, or (ii) if we permit a buyer to withdraw from a transaction because of issues involving the Account. If TCGplayer reasonably concludes based on information available to us that seller's actions and/or performance in connection with the Site may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with this marketplace agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any seller actions and/or performance in connection with this marketplace agreement. We will not be liable to seller if we act in accordance with the provisions of this Section.

TAXES

It is the sellers responsibility to collect and remit any taxes associated with a transaction. TCGplayer may provide tools that allow a user to charge sales tax on transactions, but TCGplayer will not be held responsible for the collection or lack of collection of any taxes due to the use of these tools. TCGplayer is not responsible for determining when tax should be charged.

RETURN POLICY

For all of your products you will accept and process returns, refunds and adjustments in accordance with this marketplace seller agreement and the TCGplayer Refund and Returns Policy published on the Site at the time of the applicable order, and we may inform customers that these policies apply to your products. Customers are not subject to restocking or refund processing fees when a Seller applies a refund. You will determine and calculate the amount of all refunds and adjustments (including any taxes, shipping and handling or other charges) or other amounts to be paid by you to buyers in connection with TCGplayer marketplace purchases, using functionality we enable for your account, and will route all such payments through TCGplayer. We will provide any such payments to the buyers (which may be in the same payment form originally used to purchase your product), and you will reimburse us for all amounts so paid. We may offset such payments against any amounts to be remitted or paid by TCGplayer to seller under this marketplace agreement or seek reimbursement from seller via any of the means authorized under this marketplace agreement. You will promptly provide refunds and adjustments that you are obligated to provide under the applicable TCGplayer Refund and Returns Policy and as required by law, and in no case later than thirty (30) days after the obligation arises.

TERMINATION

The seller can terminate participation in our marketplace at any time by written notice to TCGplayer. TCGplayer reserves the right to terminate a users participation in the marketplace at any time for any reason at its sole discretion, with or without notice to user. TCGplayer reserves the right to monitor user accounts to determine if policies or laws are being broken. TCGplayer reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Upon termination, seller must pay TCGplayer any fees that were incurred prior to the effective date of termination, and any pending transactions will be canceled. TCGplayer reserves the right, upon termination, to offset against any payments to be made to seller, an amount determined by TCGplayer to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to buyers in connection with marketplace purchases from seller's account for a prospective three-month period. At the end of such three-month period following termination, TCGplayer will disburse to seller any amount not used to offset chargebacks, refunds, adjustments or such other amounts paid to buyers, or seek reimbursement from seller via any of the means authorized in this marketplace agreement for any additional amount required to offset chargebacks, refunds, adjustments or other amounts paid to buyers, as applicable.

WARRANTY

The TCGplayer marketplace is provided as is and without warranty. TCGplayer makes no warranties of any kind, expressed or implied. We strive to provide our marketplace 24 hours a day 365 days a year, but we do not guarantee our marketplace will always be available. TCGplayer will not be liable for any loss due to our marketplace not being available. TCGplayer will not be liable for any loss due to errors in our software or the software of others that we use.

RISK OF LOSS

TCGplayer may refuse service to anyone for any reason. TCGplayer may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by a buyer and our bank account being debited to pay out credits to a seller. TCGplayer will bear the risk of credit card fraud (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with a payment transaction through our marketplace, and the seller will bear all other risk of fraud or loss that are not fulfilled strictly in accordance with the order information and shipping information that we provide you. TCGplayer reserves the right to seek reimbursement from the seller if we, in our sole discretion, decide to reimburse the buyer, provide a refund to the buyer if the seller cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from a buyer's credit card issuer for the amount of the buyer's purchase from the seller. TCGplayer may obtain reimbursement of any amounts owed by the seller to TCGplayer by deducting from future payments owed to the seller, reversing any credits to the Account, debiting the sellers bank account, charging the seller's credit card, or seeking such reimbursement from the seller by any other lawful means. You authorize us to use any or all of the foregoing methods to seek reimbursement, including the debiting of your credit card or checking account.

INDEMNITY/LIMITATION OF LIABILITY

You will defend, indemnify and hold harmless TCGplayer and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this marketplace agreement; or (ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or the collection, payment or failure to collect or pay any taxes. TCGPLAYER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS MARKETPLACE AGREEMENT, THE SITE, THE INABILITY TO USE THE SITE OR THE MARKETPLACE, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA THE SITE.

DISPUTES

Because TCGplayer is not directly involved with transactions between buyers and sellers, you agree to release TCGplayer from claims, demands and damages related to transaction disputes. If a dispute arises, buyers and sellers are expected to deal with each other to come to a resolution. At times, TCGplayer Customer Service may step in to mediate disputes between Buyers and Sellers on our platform. During mediation, TCGplayer Customer Service may apply full or partial refunds to resolve disagreements, any and all refunds are at the discretion of the Customer Service Team.

JURISDICTION

Any claim against TCGplayer in relation to our marketplace shall be adjudicated in a court in Onondaga County, New York and you agree to exclusive jurisdiction of these courts. This agreement shall be governed by New York law, without regard to conflict of laws principles thereof.

CONTENT AGREEMENT

By agreeing to the marketplace seller agreement, you grant the royalty-free use of any content you submit to us. You represent that you own any content you submit to us or you have the right to distribute submitted content. You will be responsible for any violation of rights for unauthorized content.

SEVERABILITY

If any section of this agreement is deemed unlawful, void or unenforceable, then that section shall be deemed severable and the remainder of the agreement will remain in force. Failure to enforce any section of this agreement by TCGplayer does not constitute a waiver of TCGplayers right to enforce such section or any other section in the future.

Refund and Return Policy

Orders through TCGplayer Direct

Making adjustments or canceling your order before it has shipped

Refunding delivered sealed products

Refunding delivered singles

Counterfeit Claims

Refunding Bulk Lots

Escalated issue with a seller

Orders through TCGplayer Direct

Every order you place through TCGplayer Direct is fully protected by our Happiness Guarantee. That means 100% coverage in case anything goes wrong. Contact our Customer Service Team at [email protected] if you have any questions or issues with your order.

Making adjustments or canceling your order before it has shipped

If you need a change made to your order you should contact the seller as soon as possible after placing the order to try to have them adjust or cancel it before the order has shipped. Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders to the same seller or to cancel your order in its entirety. However, there is no guarantee that you will be able to reach the seller before the order has shipped.

Refunding delivered sealed products

If you would like to return any factory-sealed merchandise after receiving it, for any reason, simply contact the seller within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition it was sent, and they will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on the sellers part, the seller is responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy.

Refunding delivered singles

Due to the volatile nature of the singles market, our sellers do not accept returns on single cards. However, there are two exceptions to this policy.

1) If you are not satisfied with the condition of any single cards you have received, simply contact the seller within 48 hours of receipt. The seller will either issue you a partial refund or ask that you return the item for a replacement or full refund. If the condition of the card is in question or the item has been damaged in transit and the seller requests it to be returned, it is the sellers responsibility to supply the buyer with a pre-paid method of return for the merchandise which includes envelope, return address, and postage. Once the seller receives the returned merchandise (in the same condition it was sent) they will either exchange the item(s) or provide a full refund depending on your preference.

2) All orders are checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order or items you ordered are missing, simply contact the seller within 48 hours of receipt. It is the sellers responsibility to supply the buyer with a pre-paid method of return for the merchandise (which includes envelope, return address, and postage) or to reship any missing items. Once the seller receives the returned merchandise, in the same condition it was sent, they will issue you a full refund.

Counterfeit Claims

Its essential that the cards youre receiving through the TCGplayer Marketplace are genuine. As players and collectors ourselves, we want everyone to enjoy their favorite games without worry. You are always 100% protected by our Buyer Safeguard. When you work with our customer service team, well ensure you receive a full refund for any counterfeit cards.

If you feel you may have received a counterfeit card from an order through TCGplayer, contact our dedicated customer service team right away at [email protected] to report it. When messaging our team, make sure to provide us with the order details for the suspected counterfeit. Well send you a prepaid mailer that you can use to send the item to TCGplayer HQ. Our expert team will review the card to determine if it is indeed counterfeit through a series of tests. If it is a counterfeit, well work directly with the seller to resolve this issue.

Refunding Bulk Lots

If the Bulk Lot you received matches the photos, title and description shown by the seller on the TCGplayer Marketplace, the seller does not have to accept returns on those products. Keep in mind that many Bulk Lots offered by sellers on the TCGplayer Marketplace will be randomized so theres no guarantee on what you will receive.

However, you will still want to contact the seller as some may choose to approve a refund. If you are given approval for the return, return the merchandise in the same condition it was sent, and they will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on the sellers part, the seller is responsible for sending the buyer a pre-paid, trackable parcel to return the merchandise.

If the condition of the cards you received does not match the product description created by the seller or you received different or fewer items than the seller advertised in their Bulk Lots product description, it is the responsibility of the seller to provide the correct items. If the seller cannot provide the items advertised, they will need to work with you to resolve the order issue. This can include a return of all of the items for a full refund once the seller receives them or a partial refund for the missing items. Contact the seller within 48 hours of receipt. If they do not get back to you, youre welcome to escalate the issue to our Customer Service Team.

Escalated issue with a seller

At TCGplayer you can shop knowing that you are protected from any issue where your order has not arrived or is not as described. Please see our TCGplayer Buyer Safeguard for further details. If during the course of your communication with the Seller you feel that you would like TCGplayer to be involved in helping resolve the issue, you can send an email to our Customer Service Team. We will make every effort to ensure you are satisfied with your shopping experience. TCGplayer customer service has the final say on all refunds and exchanges.

Privacy Policy for TCGplayer, Inc.

Updated: June 10, 2019

Websites, Apps and Services

Changes to This Policy

Our Privacy Policy as It Applies to Minors

Why Does TCGplayer Use Cookies and Similar Tracking?

What Information Do We Collect from TCGplayer Buyers and Why?

What Information Do We Collect from TCGplayer Sellers and Why?

Privacy Policy as It Applies to Sellers

Who Do We Share Your Information with and Why?

Third-Party Apps

How Do We Keep Your Personal Information Secure?

What Do We Do with Your Personal Information When You Terminate Your Relationship with Us?

General Data Protection Regulation (GDPR)

Contact Us

The purpose of this Privacy Policy is to inform you about the types of information we might collect about you when you visit our Websites, why we collect such information, how we may use that information and whether we disclose that information to anyone.

At TCGplayer, Inc., we value and respect our users and understand your concerns about privacy and security. We do our best to provide you with a convenient and safe online experience. This Privacy Policy applies when you visit any of our Websites or Apps or use any of our Services (described below). We offer our users choices about the data we collect, use and share as described in this Privacy Policy.

Websites, Apps and Services

This privacy policy applies to www.tcgplayer.com, magic.tcgplayer.com, yugioh.tcgplayer.com, seller.tcgplayer.com, app.tcgplayer.com, events.tcgplayer.com, careers.tcgplayer.com, and other TCGplayer-related sites, apps, communications and services that exist within the TCGplayer domain, but excluding services that state that they are offered under a different privacy policy or by a third party.

Changes to This Policy

TCGplayer may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website and where appropriate by other means.

You acknowledge that your continued use of our Websites, Apps and Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.

Our Privacy Policy as It Applies to Minors

Our Websites are not purposefully directed at children under the age of 13. We do not collect or maintain personal information, via our Websites or otherwise, from those we actually know are children under 13 years of age. If you are under 13, you should not submit any personal information to us. If you are the parent of a child under 13, please help us protect your childs privacy by instructing them never to provide personal information on TCGplayer Websites or any other without your permission.

Why Does TCGplayer Use Cookies and Similar Tracking?

A cookie is a small amount of data that may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.

We use cookies for a variety of purposes, including but not limited to:

Recognizing your device and providing you with a personalized experience on our websites

Operating shopping cart functions on TCGplayer.com and associated TCGplayer Pro websites

Serving targeted ads from Google, Facebook, YouTube and other third-party vendors

Tracking your visits to our websites and elsewhere on the internet in order to serve you targeted ads

What Information Do We Collect from TCGplayer Buyers and Why?

We collect the following information from our buyers:

Buyer name

Email, shipping and billing addresses

Payment details

Phone number

IP address

Information about orders buyers initiate, along with overall buying behavior (what buyers search, which items they add to cart, etc.)

User engagement information for all of our Websites, along with TCGplayer Pro websites that buyers visit

Information about the device and browser buyers use, including but not limited to operating system and version

Complaints and escalations

We use this information for a variety of purposes, including but not limited to:

Completing your purchase transactions and providing the services you request

Providing services to our sellers (protected under the Buyer Safeguard ), including but not limited to supporting and processing orders, risk and fraud screening, authentication and payments

Improving our Websites, features and services

Conducting automated decision-making when necessary. (Example: We track IP addresses or payment information to automatically block potentially fraudulent transactions.)

Identifying your preferences so we can notify you of information or products, services and promotions that might be of interest to you

Measuring the advertising effectiveness of our online and other advertisements and events

Improving merchandise selections, customer service and the overall shopping experience

Communicating with you by email, postal mail, telephone, text message or other means

In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information.

What Information Do We Collect from TCGplayer Sellers and Why?

When you initiate contact with TCGplayer either through registering as a seller on TCGplayer.com or through contact with a TCGplayer Customer Success Manager, we collect information, including but not limited to:

Name

Phone number

Address

Email address

Store name

Store size

Revenue

Business ID and tax information

Once on our platform, we continue to collect information, including but not limited to:

Sales

Number of visitors to your TCGplayer Pro website

Complaints and escalations

Inventory and pricing history

Platform messaging history

We use this information for a variety of purposes, including but not limited to:

Completing transactions on your behalf

Improving customer service on your behalf

Determining any programs or services your store qualifies for

Marketing future services to your store

Privacy Policy as It Applies to Sellers

Privacy is important! As a seller, you are subject to adhere to TCGplayers Privacy Policy. Accordingly, if you collect any personal or sensitive information from your buyers, you also agree to obtain consent from your buyers for the use and access of their personal information by TCGplayer and other third parties. In addition, if you are collecting any sensitive personal information from your buyers, you agree to obtain affirmative, express consent from your buyers for the use and access of sensitive personal information by TCGplayer and other third parties. In addition, if youre a seller in our TCGplayer Pro program, our Privacy Policy is stated on your TCGplayer Pro website.

Who Do We Share Your Information with and Why?

We pass along information about your shopping cart choices, purchases and preferences to our marketing, customer service or other departments, as appropriate. They use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy.

Credit card and financing information is provided to credit card and consumer financing companies as is required to process applications and transactions.

We also partner with third parties that provide us with information about prospective buyers and sellers to help us screen out individuals associated with fraud.

We also share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy.

For example, we use third parties to:

Host our websites

Operate certain features

Send emails

Print or send mailings

Conduct customer research

Authorize and process your payments

Manage and analyze data and our advertising effectiveness

Fulfill gift card orders

These third-party service providers are given the information that they need to perform their designated functions and we do not authorize them to use or disclose your personal information for their own or any others marketing purposes.

On rare occasions, we may also be required to disclose your information as is required by law pursuant to lawful requests, such as subpoenas, court or agency orders, or as we may reasonably determine to be necessary to protect our rights or the rights of others, to avert harm to persons or property, or to enforce this Privacy Policy.

Your information may also be transferred as an asset in connection with a merger or sale (including any transfer made as part of insolvency or bankruptcy proceedings) involving all or part of TCGplayers business or as part of a corporate reorganization, stock sale or other change in corporate control.

Our Websites may also contain links to other sites that are not owned or operated by TCGplayer. These include links to sites hosted by our service providers or partners where, for example, they provide security services or administer promotional programs. Also, links to our Websites may be featured on other websites on which we advertise. These links are not intended to be referrals or endorsements of the linked or host sites, and TCGplayer does not warrant, represent or assume any responsibility or liability for the accuracy, security, completeness or operation of any linked site (or any site contained in a linked site) or any host site, or the practices or privacy and other policies contained in any linked site (or any site contained in a linked site) or any host site. We advise you to familiarize yourself, therefore, with the specific legal, privacy and security information contained in any such linked or host sites.

Finally, our Websites may contain comment sections and embedded social media content available to our customers. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. TCGplayer assumes no liability or responsibility in connection with any customer participation in any social media platforms. Without limiting the foregoing, TCGplayer assumes no liability for any damages you may suffer because of posts made by or about you. This includes direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, these social media platforms. Without limiting the foregoing, everything on the TCGplayer.com social media platforms are provided to you AS IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

Third-Party Apps

TCGplayer allows select developers to access TCGplayer data through APIs in order to power their app functionality and/or services. Developers using our APIs need to adhere to our Privacy Policy and Terms of Service in order to receive access to our data. Unless its stated as a TCGplayer app, we have no control over how these apps function and are not responsible for anything related to these apps.

How Do We Keep Your Personal Information Secure?

We will never disclose, share, rent or sell personal information to other companies for the marketing of their own products and services.

We employ various security measures designed to help protect the personal information that we collect from you online. For example, we use Secure Sockets Layer (SSL) encryption technology to protect the security of your credit card and personal information as it is transmitted to us. We have instituted firewalls to help protect our servers and network. Unfortunately, no collection or transmission of information over the internet can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.

You can opt out of receiving promotional email from us by indicating that preference when you register with us, by following the unsubscribe instructions at the bottom of any emails we may send you or by contacting customer service.

What Do We Do with Your Personal Information When You Terminate Your Relationship with Us?

In general, we will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request or, if you are a seller, you terminate your account and your information is purged pursuant to our standard process.

We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our features and services.

TCGplayer will honor the rights of all data subjects regarding their personal data, including the right to be forgotten (see GDPR section below), when the data is no longer needed for its original purpose or the user withdraws their consent.

We will delete backup copies of that personal data from our archives as soon as is practically possible to the extent allowed by our other data retention obligations (e.g. to protect other data stored in the same backup archives or meet other regulatory or legal requirements). As soon as those obligations have been fulfilled, we will permanently delete those archives as quickly as possible.

TCGplayer will also retain audit logs showing the history of all operations on the customers personal data for the period required by legal obligations. Certain items the user might consider personal data may remain (e.g. customer feedback may be retained according to the Terms of Service that the user agreed to when they posted). TCGplayer will always take reasonable steps to keep all personal data secure and inaccessible to unauthorized individuals.

General Data Protection Regulation (GDPR)

Residents in the EU have the right to be forgotten and we will make every attempt to comply with rules under GDPR Article 17, Paragraph 2. If you wish to initiate, we will remove personal data associated with your TCGplayer account. We will complete data deletion within 30 days for those in the European Union (EU) and within 90 days for non-European users barring any pending transactions, customer service or fraud-related activity. Keep in mind that this will delete all data from all associated user accounts.

If you are located in the European Union (EU), you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete or limit the use of your personal data. If you are a buyer, seller, partner or visitor of TCGplayers websites or a user of TCGplayers services and wish to exercise these rights, please reach out to us using one of the following forms:

Data Request Authorization and Consent Form

Data Deletion Authorization and Consent Form

Hotjar Integration

We use Hotjar in order to better understand our users needs and to optimize our service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do anddon'tlike, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor TCGplayer will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjars privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjars storing of data about your usage of our site and Hotjars use of tracking cookies on other websites by following this opt-out link.

Contact Us

If you have any questions about your privacy or security at our Websites, please send an email to our customer service department at [email protected] and include your name and email address in the message.

What is a Gold Star Seller?

Gold Star Sellers are sellers on the TCGplayer Marketplace that have shown a high level of customer service and a solid record of successful transactions. Sellers with a feedback rating of at least 99.5% and that have had at least 100 transactions within the last 90 days are identified with a gold star icon. ()

Its easy to search for products from Gold Star Sellers. Simply use the Verified Seller filter on our product pages and look for the Gold Star Seller icon in the results.

If you are a seller, keep in mind that Gold Star Seller status is tabulated daily by TCGplayer.

How do I access and interpret my Sales Tax Report?

The Seller Sales Tax Report helps you understand your tax burden in different states for a given time range. You can find your report by logging into your Seller Portal and clicking on the Reports tab.

From the Reports page, select the Seller Sales Tax Report, then select the Start and End dates you want the report to reference.

After selecting the dates, click the Download Report button to download it as a XLSX file. Open the report using Microsoft Excel or your preferred spreadsheet application.

Interpreting your tax report

State - The state where the order(s) were delivered.

Channel - The channel that the order(s) were created in. Options include TCGplayer Marketplace, TCGplayer Direct, My Store: Pay Later, My Store: Pay Now and My Store: Shippable.

Orders - The number of orders placed with you from buyers in a particular state during the time frame specified for the report. This number will help you determine if you have an economic nexus in the state. This includes any orders created, even if they were refunded.

Gross Sales - The sum of all product amounts for orders placed with you from buyers in a particular state during the time frame specified for the report.

Shipping Amt - The sum of all shipping amounts for orders placed with you from buyers in a particular state during the time frame specified for the report.

Seller Tax Amt - The sum of all seller tax amounts for orders placed with you from buyers in a particular state during the time frame specified for the report.

You will see this number for all orders placed in states where TCGplayer is not required to collect taxesandif you have requested TCGplayer to collect tax on your behalf. This data point will be available for all orders placed prior to when TCGplayer integrates with Thomson Reuters for simpler tax collection.

After the integration, orders placed with you will need to meet additional criteria to qualify for seller tax:

you have requested TCGplayer to collect taxes for you, and

the buyer resides in the same state as your business, and

the order does not qualify for TCG tax (see below)

TCG Tax Amt - The sum of all TCG tax amounts for orders placed with you from buyers in a particular state during the time frame specified for the report.

Orders placed with you will qualify for TCGplayer tax if they meet one of the following criteria:

the buyer resides in a state where TCGplayer is registered as a Marketplace Nexus, or

the order is fulfilled through the TCGplayer Direct warehouse and the buyer resides in a state in which TCGplayer is registered as a Physical or Economic Nexus

Note: Thomson Reuters ONESOURCE tax collection does not apply to taxes that appear under either Seller Tax Amt or TCG Tax Amt.

Number of Refunds- The total number of refunds for orders that you fully or partially refunded, for buyers in a particular state during the time frame specified for the report.

Refunds - The sum of all refunds for orders that you fully or partially refunded, for buyers in a particular state during the time frame specified for the report.

Refunded Shipping - The sum of all shipping refunds associated with orders that you fully or partially refunded for buyers in a particular state during the time frame specified for the report.

Refunded Seller Tax - The sum of all seller tax refunds for orders that you fully or partially refunded for buyers in a particular state during the time frame specified for the report.

Refunded TCG Tax - the sum of all TCG tax refunds for orders that you fully or partially refunded for buyers in a particular state during the time frame specified for the report.

Net Sales - The gross sales minus refunds issued in the report time frame.

Net Shipping Amt - The gross shipping amount minus the refunded shipping amount for the report time frame.

Net Seller Tax - The gross seller tax minus the refunded seller tax for the report time frame.

Net TCG Tax - The gross TCG tax minus the refunded TCG tax for the report time frame.

Sales and Income Tax

As a seller on TCGplayer.com, you're responsible for paying all fees and taxes associated with your activity on the marketplace in accordance with our Marketplace Seller Agreement, including compliance with sales tax, income tax and import tax regulations.

In June 2018, the Supreme Court ruled in South Dakota vs. Wayfair that the physical presence rule used previously to determine sales tax nexus is incorrect, opening the door for states to establish nexus requirements beyond physical presence. States have been quick to enact laws to capture sales activity for their states. As a result, you may be required to collect tax if your sales fall above certain state-specific thresholds.

TCGplayer collects and pays sales tax on all transactions in certain states based on our specific business requirements. Please note that if you have substantial sales into states wearen'tautomatically collecting for, you could still have a responsibility to collect sales tax on these purchases. If youd like us to collect tax on your behalf for sales within your state, follow the directions below. Youll be able to see the sales tax we collect in your Sales Summary Report.

Marketplace Sellers - If you manually enter your inventory and prices on TCGplayer

TCGplayer can collect sales tax for brick and mortar stores that participate in our Certified Hobby Shop program or are members of TCGplayer Pro.We then remit those taxes to you, though it is still your responsibility to confirm the tax amount you owe and pay it to the appropriate government(s). We highly recommend that all eligible sellers opt into this feature. If your store is in Pro or is a Certified Hobby Shop, please opt in by sending us an email with the subject line "Marketplace Sales Tax" and include the following information:

The email address associated with your TCGplayer store account

Your full name

The name of your store on TCGplayer

The state your store is located in

The appropriate sales tax for your store

Your zip code

Once the Customer Service team has your information, we'll make sure all the details listed above are accurate and send you a confirmation email.

If we've already entered your sales tax amount for your store and it needs to beupdated, please send us an email with the subject line "Marketplace Sales Tax Update" and include the following information:

The email associated with your TCGplayer store account

Your full name

The name of your store on TCGplayer

The state your store is located in

The sales taxcurrentlyassociated with your store

The new sales tax you would like associated with your store

Your zip code

Once the Customer Service team has your information, we'll make sure all the details listed above are accurate and send you a confirmation email.

Sync Seller - If you Sync your existing online inventory and prices with TCGplayer

TCGplayer will collect any Sales tax for Sellers who implement a third party eCommerce service, like Crystal Commerce or BidWicket, on any in-state transactions. This means that the Buyers Shipping Address is located in the State where the Seller is located.

Information on Income Tax

1099-K is a tax form that payment services are now required to submit to the Internal Revenue Service (IRS). This affects high-volume sellers on TCGplayer.com.

If you received Form 1099-K, it means that your sales exceed both of these levels in a calendar year:

$20,000 USD in gross payment volume from sales of goods or services in a single year

200 payments for goods or services in the same year

TCGplayer will ask you to update your account(s) by providing a tax ID number, if you don't already have one on file.

IRS regulations require U.S. taxpayers to provide a Form W-9 to TCGplayer on sales accruing over $15,000.

IRS regulations require non-U.S. taxpayers to provide Form W-8BEN to TCGplayer in order to be exempt from U.S. tax reporting requirements.

You will receive a message in your Seller dashboard if you need to fill out the digital form, please see details below:

Reports

You canuse the Reports tab in the Seller Portal to get a report on your sales figures over a particular timeframe. This data is useful for preparing taxes or finding trends in your sales.

How do I collect sales tax on my products?

With many states changing their sales tax legislation, compliance is more complicated than ever. Thats why were working with Thomson Reuters ONESOURCE to offer you the most accurate, accessible tax solution on the market.

TCGplayer is providing a free Thomson Reuters account with access to ONESOURCE for select sellers on the TCGplayer Marketplace. ONESOURCE makes automation easy by calculating and collecting tax in accordance with your settings and providing you with reports on your collection and tax data. All you have to do is input your informationsuch as which states you need to collect inand ONESOURCE takes care of the rest. Keep in mind that you should only be collecting tax in states whereyou'vealready registered to collect taxes, and Thomson Reuters does not automatically register you with the state.

Getting Started

After your CSM or CSR agent creates your account, youll receive an email with information about accessing your Thomson Reuters profile. Follow the link provided to go to the Thomson Reuters ONESOURCE website.

on their website

Logging into Thomson Reuters

The link provided in the email will take you directly to the login screen, where the username field will be automatically populated with the name associated with your account (usernames are formatted as firstname.lastname.tcg).

Enter the password that we provided to you. Once you log in with this generic password, youll be able to reset it and choose a personalized password for future logins.

When you log in, youll see the following screen:

Follow the instructions to access ONESOURCE via various browsers, including Internet Explorer, Chrome, Firefox and Safari.

Welcome to your account!

Now thatyou'vesuccessfully logged in, you can access reports, information about tax policy changes and all your stores collection data.

For detailed information about setting your account up for your tax jurisdictions, read How do I set up locations for tax collection on Thomson Reuters?

If youre a TCGplayer Pro seller with multiple stores, you can contact your Customer Success Manager for help setting up collections in multiple locations.

You can learn more about Thomson Reuters and ONESOURCE .

How do I set up locations for tax collection on Thomson Reuters?

Once you have access to your Thomson Reuters account, you can set up tax jurisdictions for all the different locations in which you need to collect.

Simply follow these steps:

1. On the homepage, find My Applications, then click the orange box below it labeled Indirect Tax.

submit a customer service request

2.Click the Configuration tab at the top of the next page.

3.A sidebar menu will appear. Select Basic Setup, then click Tax Jurisdictions from the list of options that appear to the right of the sidebar.

4.You will be taken to the Tax Jurisdictions page. In the gray box, under the Establishment tab, select Add Tax Jurisdiction.

5.From the Company drop down menu, select the store you would like to edit.

6.In the Country dropdown list, select the country in which you will be selling.

7.Below this, you can choose the states, provinces or territories in which you sell. For each location, make sure you check the box labeled Is Established to select it.

8.Each time you click Is Established, a new box will open with additional options for that location. By default, you will be set up to collect tax in all authorities within the state, province or territory, but you can modify this as needed in this box. You can also select start and end dates for your collection.

9.Once you are satisfied with the locations you have selected, click Save in the lower left corner of the screen.

10.Congratulations! Thomson Reuters will now collect sales tax on all orders from buyers in the selected regions.

Additional questions? If youre part of TCGplayer Pro, contact your Customer Success Manager or email [email protected] for help setting up your collection parameters. Otherwise, .

How do I use Thomson Reuters Reporting?

Once you set up your Thomson Reuters account, you can access a variety of different reports on your sales and taxes.

On the homepage, select the Reports tab.

You can view all the available types of reports on the left-hand side of the Reports page.

Transaction Extract

Transaction Extract is one of the most useful reports youll find on Thomson Reuters for ad hoc reporting. It includes 19 customizable filters and the ability to select Attribute Prompts, Columns, Sorting and Output File Type preferences.

1. Prompt Filters - Create a report with the exact data you need by using the filter options below:

Company Name(s)

Date Type

Date Range

Start/End Date Range

Taxable Country(s)

Taxable State(s)

Taxable Province(s)

Document Number

Tax Type(s)

Transaction Type(s)

Authority Type(s)

Authority Name

Product Code

Commodity Code

Customer Number

Vendor Number

Tax Direction

Company Role(s)

Omit Fully Exempt Transactions

2. Attribute Prompts - Create prompts such as (>) greater than or (=) equal to for further customization.

Document Level Attributes

Line Level Attributes

3.Columns - Select the columns you want in your report and customize the display name and order in which they appear. This is how the export will be visually presented.

Column

Display Name

4.Sorting - Use the Sorting section to specify how the data within the columns should be ordered (ascending/descending).

Columns to sort on

Sorting preference

5.Output - Set your preferred output format.

Browser

Excel (XLSX)

Comma Separated Value (CSV)

You can create and save the Transaction Extract report template for later use. There is no limit to the number of templates you can define, so you have the freedom to create whatever reports are most useful for your business.

Other Useful Reports

US Document Details

For the selected company or companies, the US Document Details report will show you detailed line transaction data per document. This report is typically run monthly, but you can generate it more frequently during and after the periodend closing process. The report includes only US tax results and taxable transactions. If an audit record exists (meaning a tax record has been created), the transaction will be included on this report. This includes Exempt and Not Liable lines.

US Document Drilldown

For the selected company or companies, the US Document Drilldown report will show you summarized transaction data per document, document line and tax line. Its used to reconcile data between ONESOURCE Indirect Tax Determination and the ERP system. This report has two levels of detail. You can drill down from the top level Document Summary to the Transaction level.

US State Summary

The US State Summary report includes a summary of US transactions by state. It summarizes exempt and taxable amounts calculated at the State, County, City and District authority level. This report does not include reversals.

How Do Trade-In Levels Work?

Speed and accuracy are essential when using TCGplayer Trade-In. We need to receive your items quickly so we can offer you accurate prices, and they need to be as described in both quantity and condition.

As you use Trade-In, youll be given a Trade-In/Buylist Level, which determines how many items you can send in at once and how valuable those items can be. Simply send in accurate Buylist Offers and youll be leveling up in no time.

Your Trade-In/Buylist Level is calculated from the number of completed Buylist Offers and the accuracy of the items contained in them. Your Quality Ratio is the overall accuracy in which you include the right number of cards and grade their condition. It also counts that the cards are in the same order as they appear on the packing slip.

A high Quality Ratio will cause your Trade-In/Buylist Level to be raised, while a low Quality Ratio can cause your level to be lowered. Trade-In/Buylist Levels are calculated nightly so you will see your updated level soon after you have met the criteria outlined below.

All Players start at Trade-In/Buylist Level 1. At this level:

Youll be able to make a single Buylist Offer

Your offer may contain up to 100 products

The total value of the offer must be $1,000 or less at the time of submission

If your first Buylist Offer is approved by TCGplayer with a Quality Ratio of at least 80%, youll be raised to Trade-In/Buylist Level 2. At this level:

You may have up to 5 simultaneous Buylist Offers

Each offer may have up to 200 products

The total value of each offer must be $2,500 or less at the time of submission

Moving to Trade-In/Buylist Level 3 requires 5 approved offers with a Quality Ratio of 90% or better. At this level:

You can have up to 20 simultaneous Buylist Offers

Each offer may have up to 1,000 products

The total value of each offer must be $10,000 or less at the time of submission

How do seller levels work?

TCGplayer uses a level system to help introduce new sellers to the marketplace. Every new seller starts at Level 1. As you ship more orders and provide amazing customer service, you move up through the levels, with the top achievable being Level 4.

Level 1

This is the default level, allowing you to list up to 100 total items. All new sellers begin here.

The seller limits for your Level 1 account are as follows:

Up to 100 total items can be available for sale at any time. (If you list a quantity of 4 for a single product, then you have used up 4 of your available 100 items that you can list for sale.)

Up to $1,000 of items can be listed at any one time, and the maximum price for any one item cannot exceed $500.

The maximum daily inventory quantity entry limit is 100 items for Level 1 sellers.

Requirements to Move to Level 2:

You have at least two orders that have reached the Expected Delivery Date (EDD). The EDD is typically set to six business days after you confirm shipment on the order.

Your feedback ratio is 80% or above.

Level 2

Once you reach Level 2, you can list up to 500 total items.

The seller limits for your Level 2 account are as follows:

Up to 500 total items can be available for sale at any time. (If you list a quantity of 4 for a single product, then you have used up 4 of your available 500 items that you can list for sale.)

Up to $5,000 of items can be listed at any one time, and the maximum price for any one item cannot exceed $1,000.

The maximum daily inventory quantity entry limit is 500 items for Level 2 sellers.

Requirements to Move to Level 3:

You have at least 11 orders that have reached the Expected Delivery Date (EDD). The EDD is typically set to six business days after you confirm shipment on the order.

Your feedback ratio is 85% or above.

Level 3

At Level 3, you can list up to 50,000 total items.

The seller limits applied to your Level 3 account are as follows:

Up to 50,000 total items can be available for sale at any time. (If you list a quantity of 4 for a single product, then you have used up 4 of your available 50,000 items that you can list for sale.)

Up to $100,000 of items can be listed at any one time, and the maximum price for any one item cannot exceed $20,000.

There is no maximum daily inventory quantity entry limit for Level 3 sellers.

Requirements to Move to Level 4:

You have at least 51 orders that have reached the Expected Delivery Date (EDD). The EDD is typically set to six business days after you confirm shipment on the order.

Your feedback ratio is 90% or above.

Level 4

Welcome to the final seller level! Once you make it here, you can list an unlimited number of items.

At this level you have the following benefits applied to your seller account:

Unlimited number of items available to list for sale.

Custom Shipping Options available.

What happens if an international buyer disputes their order?

In the unlikely event that a PayPal dispute is leveled against your store, TCGplayer will notify you via email with the details of the claim.

Heres what you can expect:

Well ask your store to supply tracking, delivery confirmation, signature confirmation and copies of any customs forms you have for the order in question.

Well fight any and all chargebacks with PayPal to the best of our ability.

The buyer will be blocked from making purchases on TCGplayer until the chargeback is resolved.

The order payment for the transaction will be placed on hold until the dispute is resolved. Ifyou'vealready been paid for this order, the amount will be withheld from your next batch payment.

If you havent shipped the product(s) yet, we recommend that you do not ship them. Please contact [email protected] right away so we can work with you to refund the order for the customer.

Please Note: If TCGplayer loses the dispute, your store is responsible for the funds associated with the dispute, and its highly likely youll also be assessed a PayPal settlement fee of $25.00.

Please keep in mind that this process can take weeks to complete. We appreciate your stores cooperation and patience as we work to resolve the dispute.