84
NPS
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TE SubCom
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About TE SubCom's Brand
SubCom, a TE Connectivity Limited Company, is an industry leading supplier of undersea communications systems and services.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
TE SubCom NPS
TE SubCom's Net Promoter Score (NPS) is a 84 with 92% Promoters, 0% Passives, and 8% Detractors. Net Promoter Score tracks whether TE SubCom's customers would recommend using the product based on a scale of -100 to 100.
TE SubCom Overall NPS
| 92% | Promoters |
|---|---|
| 0% | Passives |
| 8% | Detractors |
TE SubCom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Mar 2021 50 | Mar 2021 | 50 |
Jun 2021 60 | Jun 2021 | 60 |
Mar 2022 67 | Mar 2022 | 67 |
Apr 2022 71 | Apr 2022 | 71 |
May 2022 75 | May 2022 | 75 |
Feb 2023 77 | Feb 2023 | 77 |
Apr 2023 80 | Apr 2023 | 80 |
Dec 2023 81 | Dec 2023 | 81 |
Nov 2024 83 | Nov 2024 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TE SubCom NPS by Gender
TE SubCom's NPS was rated 100 by Male customers on Comparably.
Male
100
TE SubCom's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
TE SubCom's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TE SubCom Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of TE SubCom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TE SubCom Customer Loyalty Score by Gender
TE SubCom's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
TE SubCom Product Quality
4.1/5
TE SubCom has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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TE SubCom Product Information
TE SubCom’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://subcom.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into TE SubCom Product Quality
TE SubCom's Product Quality score was rated highest by Male customers.
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Ranked TE SubCom Product Quality the Highest
TE SubCom Product Quality Score by Gender
TE SubCom's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TE SubCom.
Male
3.8/5
Female
N/A
TE SubCom Pricing
TE SubCom ROI & Value For Money
3.9/5
TE SubCom has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into TE SubCom ROI
TE SubCom's ROI score was rated highest by Male customers.
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Ranked TE SubCom ROI the Highest
TE SubCom ROI Score by Gender
TE SubCom's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
TE SubCom Customer Satisfaction (CSAT)
TE SubCom Customer Satisfaction (CSAT) Score
57 / 100
TE SubCom has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TE SubCom Customer Satisfaction
TE SubCom's Customer Satisfaction score was rated highest by Male customers.
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Ranked TE SubCom Customer Satisfaction the Highest
TE SubCom Customer Satisfaction Score by Gender
TE SubCom's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TE SubCom.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
TE SubCom Customer Service
4.2/5
TE SubCom has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TE SubCom's Customer Service
Address
250 Industrial Way, Eatontown, NJ
Website
http://subcom.com
Phone Number
1(866) 892-6611
Quick Insights into TE SubCom Customer Service
TE SubCom's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked TE SubCom's Customer Service score.
Ranked TE SubCom Customer Service the Highest
TE SubCom Customer Service Score by Gender
TE SubCom's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TE SubCom.
Male
4.1/5
Female
N/A
TE SubCom as an Employer
Consumer vs. Employees
TE SubCom scored a 84 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of TE SubCom would recommend the brand to a friend. ENPS measures how likely TE SubCom employees would recommend working at TE SubCom to a friend.
Net Promoter Score
84
NPS Score
| 92% | Promoters |
|---|---|
| 0% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 40% | Promoters |
|---|---|
| 25% | Passive |
| 35% | Detractors |
