0
NPS
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TechSoup Global
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About TechSoup Global's Brand
TechSoup equips changemakers with transformative technology solutions and skills they need to improve lives globally and locally.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3/5
Customer Service
TechSoup Global NPS
TechSoup Global's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TechSoup Global's customers would recommend using the product based on a scale of -100 to 100.
TechSoup Global Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
TechSoup Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TechSoup Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TechSoup Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TechSoup Global Product Quality
2.7/5
TechSoup Global has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TechSoup Global's overall Product Quality score rated by its users and customers.
TechSoup Global Product Information
TechSoup Global’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.techsoup.org
- Company Size
- 51-200 Employees
Industry
Non-Profit
TechSoup Global Pricing
TechSoup Global ROI & Value For Money
3/5
TechSoup Global has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TechSoup Global's overall ROI score rated by its users and customers.
TechSoup Global Customer Satisfaction (CSAT)
TechSoup Global Customer Satisfaction (CSAT) Score
50 / 100
TechSoup Global has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TechSoup Global Customer Service
3/5
TechSoup Global has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock TechSoup Global's overall Customer Service score rated by its users and customers.
About TechSoup Global's Customer Service
Address
435 Brannan Street, San Francisco, CA 94107
Website
http://www.techsoup.org
Phone Number
4156339300
TechSoup Global's Social Links
TechSoup Global as an Employer
2.4/5
TechSoup Global has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
TechSoup Global scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of TechSoup Global would recommend the brand to a friend. ENPS measures how likely TechSoup Global employees would recommend working at TechSoup Global to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
