40
NPS
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Techstars
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About Techstars' Brand
Brand at a Glance
63%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Techstars NPS
Techstars's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Techstars's customers would recommend using the product based on a scale of -100 to 100.
Techstars Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Techstars NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 80 | Oct 2021 | 80 |
Nov 2021 54 | Nov 2021 | 54 |
Jan 2022 43 | Jan 2022 | 43 |
Mar 2022 46 | Mar 2022 | 46 |
May 2022 43 | May 2022 | 43 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 45 | Sep 2022 | 45 |
Dec 2022 48 | Dec 2022 | 48 |
Mar 2023 40 | Mar 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Techstars NPS by Gender
Male customers rated Techstars's NPS 20 points higher than Female customers.
Male
40
Techstars's NPS was rated 40 by Male customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
Female
20
Techstars's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Techstars Customer Reviews
Out of the 2 Techstars customer reviews 2 were positive and 0 were constructive. Techstars customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Techstars Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Techstars users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Techstars Customer Loyalty Score by Gender
Male customers rated Techstars's Customer Loyalty score 36% higher than Female customers.
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Male
82%
Yes
Female
46%
Yes
Techstars Customer Loyalty Score by Industry
Techstars's Customer Loyalty score was rated 61% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Techstars Product Quality
3.7/5
Techstars has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Techstars Product Information
Techstars’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Techstars's product the highest.
- Website
- https://www.techstars.com
- Company Size
- 51-200 Employees
Industry
Tech
Venture Capital & Private Equity
Quick Insights into Techstars Product Quality
Techstars's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Techstars Product Quality the Highest
Ranked Techstars Product Quality the Lowest
Techstars Product Quality Score by Gender
Male customers rated Techstars's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Techstars.
Male
3.9/5
Female
3.6/5
Techstars Product Quality Score by Age
Techstars's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Techstars.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Techstars Product Quality Score by Industry
Techstars's Product Quality score was rated 3.9 stars by Tech industry customers.
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Techstars Pricing
Techstars ROI & Value For Money
3.4/5
Techstars has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Techstars Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Techstars ROI
Techstars's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Techstars ROI the Highest
Ranked Techstars ROI the Lowest
Techstars ROI Score by Gender
Male customers rated Techstars's ROI score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
Techstars ROI Score by Industry
Techstars's ROI score was rated 3.1 stars by Tech industry customers.
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Techstars Customer Satisfaction (CSAT)
Techstars Customer Satisfaction (CSAT) Score
84 / 100
Techstars has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
51%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Techstars Customer Satisfaction
Techstars's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Techstars Customer Satisfaction the Highest
Techstars Customer Satisfaction Score by Industry
Techstars's Customer Satisfaction score was rated 83 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Techstars Customer Service
3.7/5
Techstars has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Techstars's Customer Service
Address
1050 Walnut St (at 11th Street), Seattle, WA 80302
Website
https://www.techstars.com
Phone Number
<<not-applicable>>
Techstars's Social Links
Quick Insights into Techstars Customer Service
Techstars's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Techstars' Customer Service score.
Ranked Techstars Customer Service the Highest
Ranked Techstars Customer Service the Lowest
Techstars Customer Service Score by Gender
Female customers rated Techstars's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Techstars.
Male
4/5
Female
4.1/5
Techstars Customer Service Score by Industry
Techstars's Customer Service score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Techstars as an Employer
2.9/5
Techstars has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Techstars scored a 40 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Techstars would recommend the brand to a friend. ENPS measures how likely Techstars employees would recommend working at Techstars to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
