0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Techtronic Industries North America
Marketing or Exec? Claim Your Free Account
About Techtronic Industries North America's Brand
Techtronic Industries Company Limited (TTI) is a?world leader in cordless technology, pioneering Power Tools, Outdoor Power Equipment, Floor Care and Cleaning Products for professional, industrial, DIY, and consumer markets. MILWAUKEE, headquartered in Brookfield, WI, leads TTI’s professional tool portfolio with a focus on jobsite innovation, safety, and productivity. RYOBI, based in Greenville, SC, is the top choice for DIYers, driving innovation in DIY tools. TTI’s portfolio also includes AEG, EMPIRE, HOMELITE, and leading floorcare brands such as HOOVER, ORECK, VAX, and DIRT DEVIL (headquartered in Charlotte, NC). The company is publicly traded, operating globally with a strong commitment to environmental, social, and corporate governance standards. TTI was founded in 1985, and its current CEO is Steven Richman. Since its inception 40 years ago, the company has grown to 50,000 employees.
Brand at a Glance
70%
Customer Loyalty
3/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Techtronic Industries North America NPS
Techtronic Industries North America's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Techtronic Industries North America's customers would recommend using the product based on a scale of -100 to 100.
Techtronic Industries North America Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Techtronic Industries North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Techtronic Industries North America Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Techtronic Industries North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Techtronic Industries North America Product Quality
3/5
Techtronic Industries North America has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Techtronic Industries North America's overall Product Quality score rated by its users and customers.
Techtronic Industries North America Product Information
Techtronic Industries North America’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.ttigroup.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Manufacturing
Techtronic Industries North America Pricing
Techtronic Industries North America ROI & Value For Money
3.6/5
Techtronic Industries North America has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Techtronic Industries North America's overall ROI score rated by its users and customers.
Techtronic Industries North America Customer Satisfaction (CSAT)
Techtronic Industries North America Customer Satisfaction (CSAT) Score
50 / 100
Techtronic Industries North America has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Techtronic Industries North America Customer Service
3.8/5
Techtronic Industries North America has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Techtronic Industries North America's overall Customer Service score rated by its users and customers.
About Techtronic Industries North America's Customer Service
Address
450 E Las Olas Blvd, Fort Lauderdale, FL 33301
Website
https://www.ttigroup.com/
Techtronic Industries North America's Social Links
Techtronic Industries North America as an Employer
4.7/5
Techtronic Industries North America has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Techtronic Industries North America
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Techtronic Industries North America scored a 0 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Techtronic Industries North America would recommend the brand to a friend. ENPS measures how likely Techtronic Industries North America employees would recommend working at Techtronic Industries North America to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
