27
NPS
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TEK Experts
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About TEK Experts' Brand
With the goal of providing top notch, affordable repair services for your technology. Our focus on customer care and superior quality of service means that after just a few years, our company is the highest rated repair facility in Ohio.
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
TEK Experts NPS
TEK Experts's Net Promoter Score (NPS) is a 27 with 51% Promoters, 25% Passives, and 24% Detractors. Net Promoter Score tracks whether TEK Experts's customers would recommend using the product based on a scale of -100 to 100.
TEK Experts Overall NPS
| 51% | Promoters |
|---|---|
| 25% | Passives |
| 24% | Detractors |
TEK Experts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 32 | Dec 2022 | 32 |
Feb 2023 34 | Feb 2023 | 34 |
Apr 2023 37 | Apr 2023 | 37 |
Jun 2023 33 | Jun 2023 | 33 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 31 | Dec 2023 | 31 |
Jan 2024 27 | Jan 2024 | 27 |
Feb 2024 30 | Feb 2024 | 30 |
Apr 2024 26 | Apr 2024 | 26 |
Jun 2024 25 | Jun 2024 | 25 |
Feb 2025 27 | Feb 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TEK Experts NPS by Gender
Male customers rated TEK Experts's NPS 54 points higher than Female customers.
Male
34
TEK Experts's NPS was rated 34 by Male customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Female
-20
TEK Experts's NPS was rated -20 by Female customers on Comparably.
0%
Promoters
80%
Passives
20%
Detractors
TEK Experts NPS by Ethnicity
TEK Experts's NPS was rated 12 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 12 | African American/Black | 12 |
TEK Experts NPS by Age
TEK Experts's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
TEK Experts NPS by Usage
TEK Experts's NPS was rated the highest by customers who have used TEK Experts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 36 | Less than 1 Year | 36 |
1 to 2 Years 15 | 1 to 2 Years | 15 |
TEK Experts Customer Reviews
Out of the 4 TEK Experts customer reviews 4 were positive and 0 were constructive. TEK Experts customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TEK Experts Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of TEK Experts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TEK Experts Customer Loyalty Score by Gender
Male customers rated TEK Experts's Customer Loyalty score 8% higher than Female customers.
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Male
90%
Yes
Female
82%
Yes
TEK Experts Customer Loyalty Score by Ethnicity
TEK Experts's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TEK Experts.
78
out of 100
African American/Black
TEK Experts Customer Loyalty Score by Age
TEK Experts's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TEK Experts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
41-45 40% | 41-45 | 40% |
TEK Experts Customer Loyalty Score by Usage
TEK Experts's Customer Loyalty score was rated the highest by customers who have used TEK Experts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TEK Experts Customer Loyalty Score by Industry
TEK Experts's Customer Loyalty score was rated 79% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TEK Experts Product Quality
4/5
TEK Experts has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TEK Experts Product Information
TEK Experts’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TEK Experts's product the highest.
- Website
- http://www.tekexperts.org/
- Company Size
- 1,001-5,000 Employees
Quick Insights into TEK Experts Product Quality
TEK Experts's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked TEK Experts Product Quality the Highest
Ranked TEK Experts Product Quality the Lowest
TEK Experts Product Quality Score by Gender
Male customers rated TEK Experts's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TEK Experts.
Male
4.2/5
Female
3.9/5
TEK Experts Product Quality Score by Ethnicity
TEK Experts's Product Quality score was rated 3.9 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TEK Experts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
TEK Experts Product Quality Score by Age
TEK Experts's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TEK Experts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
41-45 2.6 | 41-45 | 2.6 |
TEK Experts Product Quality Score by Usage
TEK Experts's Product Quality score was rated the highest by customers who have used TEK Experts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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TEK Experts Product Quality Score by Industry
TEK Experts's Product Quality score was rated 3.9 stars by Tech industry customers.
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TEK Experts Pricing
TEK Experts ROI & Value For Money
3.7/5
TEK Experts has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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TEK Experts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TEK Experts ROI
TEK Experts's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked TEK Experts ROI the Highest
Ranked TEK Experts ROI the Lowest
TEK Experts ROI Score by Gender
Male customers rated TEK Experts's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TEK Experts.
Male
4/5
Female
2.6/5
TEK Experts ROI Score by Ethnicity
TEK Experts's ROI score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TEK Experts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
TEK Experts ROI Score by Age
TEK Experts's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TEK Experts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.6 | 26-30 | 3.6 |
41-45 2.3 | 41-45 | 2.3 |
TEK Experts ROI Score by Usage
TEK Experts's ROI score was rated the highest by customers who have used TEK Experts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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TEK Experts ROI Score by Industry
TEK Experts's ROI score was rated 3.2 stars by Tech industry customers.
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TEK Experts Customer Satisfaction (CSAT)
TEK Experts Customer Satisfaction (CSAT) Score
77 / 100
TEK Experts has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
50%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TEK Experts Customer Satisfaction
TEK Experts's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked TEK Experts' Customer Satisfaction.
Ranked TEK Experts Customer Satisfaction the Highest
Ranked TEK Experts Customer Satisfaction the Lowest
TEK Experts Customer Satisfaction Score by Gender
Male customers rated TEK Experts's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TEK Experts.
78 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TEK Experts Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
TEK Experts' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TEK Experts.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%
TEK Experts Customer Satisfaction Score by Age
TEK Experts's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TEK Experts.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 41-45 | 33% |
TEK Experts Customer Satisfaction Score by Usage
TEK Experts's Customer Satisfaction score was rated the highest by customers who have used TEK Experts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TEK Experts Customer Satisfaction Score by Industry
TEK Experts's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TEK Experts Customer Satisfaction Score by Industry",
"text": "TEK Experts's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "TEK Experts's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}TEK Experts Customer Service
3.9/5
TEK Experts has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TEK Experts' overall Customer Service score rated by its users and customers.
About TEK Experts's Customer Service
Address
22 East Hudson St, Columbus, OH 43202 United States of America
Website
http://www.tekexperts.org/
Quick Insights into TEK Experts Customer Service
TEK Experts's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked TEK Experts' Customer Service score.
Ranked TEK Experts Customer Service the Highest
Ranked TEK Experts Customer Service the Lowest
TEK Experts Customer Service Score by Gender
Male customers rated TEK Experts's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TEK Experts.
Male
4/5
Female
3.7/5
TEK Experts Customer Service Score by Ethnicity
TEK Experts's Customer Service score was rated 3.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TEK Experts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
TEK Experts Customer Service Score by Age
TEK Experts's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TEK Experts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.4 | 26-30 | 4.4 |
41-45 2.3 | 41-45 | 2.3 |
TEK Experts Customer Service Score by Usage
TEK Experts's Customer Service score was rated the highest by customers who have used TEK Experts's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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TEK Experts Customer Service Score by Industry
TEK Experts's Customer Service score was rated 3.7 stars by Tech industry customers.
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TEK Experts as an Employer
2.4/5
TEK Experts has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
TEK Experts scored a 27 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of TEK Experts would recommend the brand to a friend. ENPS measures how likely TEK Experts employees would recommend working at TEK Experts to a friend.
Net Promoter Score
27
NPS Score
| 51% | Promoters |
|---|---|
| 25% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 23% | Promoters |
|---|---|
| 19% | Passive |
| 58% | Detractors |
