With the goal of providing top notch, affordable repair services for your technology. Our focus on customer care and superior quality of service means that after just a few years, our company is the highest rated repair facility in Ohio. read more
Sadly disappointing! I have learned patience, but not much else, Greatly enhanced cust serve skills, and am much better at handling politics. Tech skills are not needed and so the position is not valued by mgmt and so not developed, unless you know someone! know why oper msg and admin msg not good
What does the leadership team need to get better at?
Understanding the different cultures and truly promoting from within. Providing the tech training they always promise
What did you like most about the interview process?
Managers and what they relayed, but they are all gone now. Internal promotions are almost impossible. There is no real commitment on the part of mgmnt to develop employees. I was able to do two interviews in the same day.
What's going wrong and how can it be improved?
American culture needs to be understood. Commitments honored that are stated on paper. HR that steps up and stops the no breaks, no annual reviews, bigotry by certain managers, large pop of employees view them useless. All stems from understanding American culture without bias by executive levels.
What is most positive about the culture and environment at your company?
Most positive is that you get to interact with cultures from all over the world as we take global cases. Environment is heat and cooled. Environment for people can vary from day to day. High turnover rate in mgmt and staff. Most mgmt is now hired by site manager and are hired externally
Why do you feel undervalued and what would make you feel better about your compensation?
Over a year, very good review but no raise. No explanation. ask manager and he is going to get back with you. Been almost 3 months. Raise, and honest feedback from managers who understand the job and are not just administrative. and real tech training as promised and stated in the ad for employment
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